Breakfast and dinner served, American cuisine
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Reviews of Courtyard by Marriott San Antonio Airport/North Star Mall

3 out of 5
Courtyard by Marriott San Antonio Airport/North Star Mall
80 Ne Loop 410, San Antonio, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 293 out of 628 reviews" "
Rating 8 - Good. 172 out of 628 reviews" "
Rating 6 - Okay. 86 out of 628 reviews" "
Rating 4 - Poor. 39 out of 628 reviews" "
Rating 2 - Terrible. 38 out of 628 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed.
Stayed 2 nights in Apr 2024
Response from Ashley Duff, Dual Operations Manager on 17 Apr 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ashley Duff, Dual Area Operations Manager on 12 Apr 2024
Thank you for stay with us. We appreciate your feedback.

2/10 Terrible

KAREN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did share my review directly with the front desk and ask that they have the manager call me asap. I have yet to hear from them. Some of the light bulbs were burned out in the room, the coffee tray was very dirty, room had 2 inches of dust all over hair in the sheets, tub and shower had some black mold, but the final straw was when I got up to use the restroom and turned the light on and cockroaches (babies) scattered on the floor!!!, and when I looked closer I saw a very dark dried on urine on the back and bottom of the stool The hotel is in a good location. This was our 2nd stay even after the first room wasn't anything to write home about.....I cleaned and didn't complain, but figured it was just an oversite, but this last stay may well be the last.....that is unacceptable!!!!!! and then to have the manager not call me back is a bad deal and very unprofessional.
Stayed 2 nights in Apr 2024
Response from Ashley on 15 Apr 2024
Thank you for your feedback we sincerely apologize for not only pest in your room but for our team failing to have a manager call you back.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 1 night in Mar 2024
Response from Ashley on 4 Apr 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope to welcome you back again soon.

8/10 Good

Robyn

Liked: Staff & service
Musty smell
Stayed 1 night in Mar 2024
Response from Ashley on 1 Apr 2024
Thank you for your feedback we apologize that you noticed an odor during your stay and will ensure we address this issue.

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on 22 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on 6 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jaboney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on 22 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2024
Response from Ashley on 1 Apr 2024
Thank you for your feedback we are so pleased to hear that you enjoyed your stay and hope to welcome you back again soon

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024
Response from Ashley on 29 Mar 2024
Thank you for your feedback we are pleased to see you enjoyed your stay with us and hope to welcome you back again soon.

6/10 Okay

Frank

Liked: Staff & service, amenities
The shower area apeared dingy and not clean. The carpeted area appeared dirty.
Stayed 4 nights in Feb 2024
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

mary

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on 5 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Feb 2024
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area next to the airport and places to eat
Stayed 3 nights in Jan 2024
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Jessica

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Ashley Duff on 28 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was extremely clean and everything was functional. The staff were friendly and attentive plus the location was perfect. I would definitely come again!
Stayed 2 nights in Jan 2024
Response from Ashley Duff on 28 Jan 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Elena Aguilar

Travelled with family
Stayed 1 night in Jan 2024
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Oscar

Stayed 2 nights in Jan 2024
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Gilberto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here if you want to have your truck brkn into
Room too small and outdated. Staff was friendly but the only reason I am posting this review is that our truck got broken into and apparently it happens very often in this hotel after talking to some locals. Very disappointed with the overall experience, you can agree that when something like that happens and you receive zero support from the property management it leaves a really bad taste, especially if it is a common reoccurrence… read some of the other reviews.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mongo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend this place as its close to all the local eateries
Stayed 1 night in Jan 2024
Response from Ashley Duff on 28 Jan 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The staff was very friendly and our room was clean. Not having a microwave in the room was inconvenient and the refrigerator did not work very well. Overall, the room was fine, nothing spectacular.
Stayed 2 nights in Dec 2023
Response from Ashley Duff on 28 Jan 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Christopher

Stayed 1 night in Dec 2023
Response from Ashley Duff on 28 Jan 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn’t the nicest courtyard that I have stayed in. I requested a 1 PM check-in which they said was doable, but my room was not ready until 4:15 PM. They were kind enough to hold our luggage for us because we had already gotten it all out of the car before we realized we could not check in yet. When we picked our luggage up, the lady at the desk gave us free waters, so that was nice. It just was not as updated As most courtyards, I have stayed in.
Stayed 2 nights in Dec 2023
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback. We apologize for any inconvenience of not being able to accommodate a early check in. We hope you will give us another chance the next time you are in the area.

10/10 Excellent

yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ashley Duff on 28 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ashley Duff, Dual Area Operations Manager on 6 Jan 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The bathroom door in the room did not lock. The mini fridge did not get cold; food was not chilled or kept fresh. Poor lighting. Very small sink area. A/C was set to low or high but periodically shut off for hours at a time throughout the night, so the room was very warm.
Stayed 3 nights in Dec 2023
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback. We apologize for any inconvenience you experienced during your stay. We hope you will give us another chance the next time you are in the area.

8/10 Good

Gilberto Rolando

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Ashley Duff, Dual Area Operations Manager on 6 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

TERRY

Travelled with family
Liked: Cleanliness, staff & service
This place is a proper, regular hotel, with a Bistro, it is clean, and the staff is nice.
Stayed 1 night in Dec 2023
Response from Ashley Duff, Dual Area Operations Manager on 28 Dec 2023
Thank you for your feedback! We look forward to welcoming you back when you are in the area again.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay’
Stayed 1 night in Dec 2023
Response from Ashley Duff, Dual Area Operations Manager on 28 Dec 2023
Thank you for your feedback! We look forward to welcoming you back when you are in the area again.

10/10 Excellent

Jaziel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley Duff, Operations Manager on 28 Dec 2023
Thank you for your feedback! We look forward to welcoming you back when you are in the area again.

10/10 Excellent

MANUEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Wonderful stay at this location. Check in went smoothly and front desk staff was very friendly. My stay was quiet and comfortable.
Stayed 1 night in Dec 2023
Response from Shannon on 18 Dec 2023
Thank you for your feedback we are so pleased to see you enjoyed your stay with us and hope you will be our guest again very soon

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shannon on 18 Dec 2023
Thank you for your feedback we are so pleased you enjoyed your stay and hope to have the pleasure of welcoming you back again soon

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms / restrooms outdated, need some renovations. Lobby, pool nicr
Stayed 2 nights in Nov 2023
Response from Shannon on 28 Nov 2023
We are sorry to hear you found the the hotel dated but pleased to hear you found the lobby and pool nice.

10/10 Excellent

margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel staff very friendly when the second we got there. The room very clean and spacious. Definitely will come again.
Stayed 1 night in Nov 2023
Response from Shannon on 28 Nov 2023
Thank you for your feedback we are pleased to hear that you enjoyed your stay and look forward to Welcoming you back again soon.

10/10 Excellent

Claudia

Stayed 1 night in Nov 2023
Response from Ashley Duff, Dual Area Operations Manager on 27 Nov 2023
Thank you for your feedback!

6/10 Okay

David

Travelled with family
Liked: Room comfort
Nice room - No Coffee
Elevators and hallways smelled funny - room was ok and had a comfortable bed. Have a problem with Hotels that charge for coffee - if I’m a guest you should be providing coffee for your people. Hotel had a thermos of coffee out in the public area and when I went to get some a staff lady was very rude and told me I had to pay for my coffee from the StarBucks - Really put up a sign and be polite to your guest. Ok that staff lady made sure that I wouldn’t be coming back anytime soon
Stayed 1 night in Nov 2023
Response from Shannon on 21 Nov 2023
Thank you for your feedback, Courtyard as a brand does sell Starbucks coffee, we are sorry that this created disappointment for you during your stay. We do have some groups that contract and pay for breakfast in their rate however it is unacceptable for anyone to be rude to our guests and we will have that discussion with our team.

8/10 Good

Sherrika

Liked: Cleanliness, staff & service, room comfort
Decent
Stay was great. Customer service was great and the bar and breakfast was even better!! Just a few minor things like small hole in wall..and other small blemishes and imperfections but overall comfortable stay.
Stayed 1 night in Nov 2023
Response from Ashley Duff, Dual Area Operations Manager on 13 Nov 2023
Thank you for your feedback!

4/10 Poor

doug

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location for airport but the hotel is dated and needs updating and cleaning.
Stayed 1 night in Nov 2023
Response from Shannon on 7 Nov 2023
Thank you for your feedback we appreciate you taking the time to reach out. Your feedback has been shared with our team so that we may put measures in place to improve our guest experince.

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from cecilia on 1 Nov 2023
Thank you for staying with us!

2/10 Terrible

Esteban

No a/c
Stayed 1 night in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 30 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Hadi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 25 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 25 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Business traveller
Liked: Amenities
Great
Stayed 2 nights in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 25 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shannon on 18 Oct 2023
Thank you for your feedback we appreciate you taking the time to send us a review. We hope to welcome you back again soon

10/10 Excellent

Jacquelyn

Stayed 1 night in Oct 2023
Response from Shannon on 17 Oct 2023
Thank you for your feedback we are so pleased that you enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2023
Response from Shannon on 5 Nov 2023
Thank you for your feedback we are so pleased that you enjoyed your stay and hope you will return soon.

10/10 Excellent

Rebecca

Travelled with group
Good and nice smooth !!The front desk Is so amazing to help us easy check in
Stayed 1 night in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 8 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Randall

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This hotel needs updating. The bar was nice. The staff was very friendly.
Stayed 1 night in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 5 Oct 2023
Thanks for staying with us. We appreciate your feedback!