Standard Apartment, 2 Bedrooms, Non Smoking
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Reviews of Best Western Plus Hill Country Suites

2.5 out of 5
Best Western Plus Hill Country Suites
18555 US Highway 281 North, San Antonio, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 497 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Windows very thin, so room was extremely humid the entire time. On the third floor, and could hear people talking in the parking lot. Homeless people wandering around. Staff, if around, we’re on their cell phones and standing around.
Stayed 5 nights in Apr 2024
Response from Kevin Masutani on 23 Apr 2024
Thank you fo taking the time to review your experience with our hotel. I will be sure to look into the issues you have mentioned and make any necessary corrections as needed.

10/10 Excellent

Keith Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with stay
Stayed 7 nights in Apr 2024

4/10 Poor

Elaine

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The lobby and main first floor areas are nice, but the the rooms need some major attention in regards to remodeling and repairs. Torn curtains, damaged light shades, drywall repair desperately needed in the bathroom, outdated windows and air conditioners. The pool area needs significant cleaning attention, we had to ask for towels every time we went and the garbage was overflowing. The lock to our door didn’t work properly so we were told just to use the interior lock. Other security concerns as well. We wouldn’t stay again and wouldn’t recommend.
Stayed 4 nights in Apr 2024
Response from Kevin Masutani on 16 Apr 2024
Thank you for taking the time to review your experience. We will use your feedback to further look into the concerns you’ve mentioned and make any necessary corrections. We apologize for any inconvenience you experianced.

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Kasey

Travelled with family, Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
EMERGENCY EXIT DOOR IS LOCKED and the people at the front desk could not open it!! Half of the rooms electronics don't work, The bathtub fills up with water when you try to take a shower and then leaks all over the bathroom floor and runs out into the entryway!
Response from Kevin on 9 Apr 2024
Thank you for taking the time to share your experience with our hotel. We will further look into the issues you have mentioned and make any necessary corrections. We apologize for any inconvenience you have experienced.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet didn't work so well.
Stayed 1 night in Mar 2024

6/10 Okay

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Dated or just poorly taken care of. Breakfast was less than expected. Food dried out at only 9am. Staff was friendly, though lacked local and even state knowledge at it pertained to your industry. 7 out of 10 overall.
Stayed 2 nights in Mar 2024
Response from Kevin on 27 Mar 2024
Thank you for taking the time to provide us with your feedback. We are sorry to hear of your dissatisfaction. We will use your feedback to better our guest experience.

8/10 Good

Domenica

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with easy check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quite. What more do you need.
Stayed 5 nights in Mar 2024

8/10 Good

Teronda

Travelled with family and small children
Disliked: Staff & service, amenities
I loved the room it was clean my just super thin walls heard all the mice from outside
Stayed 3 nights in Mar 2024

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, would go back again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Lillian A.

Travelled with family
Our hotel stay was great. No issues. We will stay here again when in town.
Stayed 1 night in Mar 2024

8/10 Good

Leslee, Needville

Liked: Staff & service, property conditions & facilities
Last minute stay. Clean and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Katherine

Stayed 1 night in Feb 2024
Response from Kevin on 27 Mar 2024
We sincerely apologies for any inconvenience you experienced. We will use your feedback to implement improvements

10/10 Excellent

Ellen Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay when you want to be near Stone Oak.
Stayed 5 nights in Feb 2024

10/10 Excellent

Marlis, Oak Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cheerful attitude of the man that checked us in set the tone.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Cathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff member was very kind made my stay there very pleasant.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect. There was plenty of parking spaces, the hotel staff was friendly, our room was clean, the bed was comfortable and lastly breakfast was amazing (there was many food options - waffles, eggs, sausages, bacon, yogurt, bread, coffee, hot chocolate etc). This is our second time staying at this hotel, I would recommend to a friend.
Stayed 1 night in Feb 2024

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Little outdated
Stayed 4 nights in Jan 2024

10/10 Excellent

Carolina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer in person!!!
Stayed 3 nights in Jan 2024

8/10 Good

Angel

Stayed 2 nights in Jan 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat customers!
This hotel is always clean and welcoming! It is our number one pick to stay in San Antonio!
Stayed 1 night in Jan 2024

10/10 Excellent

Lacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Ernesto

Stayed 2 nights in Jan 2024

8/10 Good

Teresa

Good place to stay. Good breakfast.
Stayed 2 nights in Dec 2023

10/10 Excellent

Selina

Stayed 14 nights in Dec 2023

4/10 Poor

Jim

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Charles

Liked: Cleanliness
Huele a humedad
Stayed 3 nights in Dec 2023
Response from Kevin on 5 Jan 2024
Thank you for taking the time to review your experience. We apologize for any inconvenience.

10/10 Excellent

raul

Stayed 5 nights in Dec 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo
Stayed 3 nights in Dec 2023

8/10 Good

Jessica

Stayed 2 nights in Dec 2023

10/10 Excellent

Gladys, Spring TX

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy to park, good breakfast.
Stayed 3 nights in Dec 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Christine Marie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Davria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

ALLISON, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Louanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel for those on a budget. I was only in town for one night since I was seeing a concert, so I didn't need anything fancy. Still, the hotel itself is nice, and the staff was friendly and checking in and out was quick and easy. There's also free breakfast of standard offerings like eggs, toast, cereal, and waffles. Only real downside was the location, as it's a bit out of the way and not within walking distance of many other places save for a couple of fast food restaurants. Still, that's not anything I'd fault the hotel for, and at the very least, it's located about 20 minutes north of the downtown area (depending on traffic). Definitely recommend it if you just need the basics and don't mind the distance.
Stayed 1 night in Dec 2023

10/10 Excellent

raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Abigael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Nice clean and friendly!
Stayed 2 nights in Dec 2023

10/10 Excellent

Louanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Briana

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy