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Professionalism excellent customer service from
Both front desk and housekeepers and 👏❤️❤️❤️
Amelia
Stayed 1 night in Apr 2024
2/10 Terrible
Juan
21 Mar 2024
I was supposed to get a refund because they miss up on my room. But have not agot a refund. Then they told me today i have to call u for refund
Juan
Stayed 1 night in Mar 2024
Response from Mgr on 22 Mar 2024
Hello JuanWe would be happy to take care of your refund but unfortunately you have to go through Expedia as you made a reservation with them. they will contact us and we can resolve this issue.
8/10 Good
Janie
17 Mar 2024
Bath towels were to small. First room I had, had no TV or phone. They give me another one. Had a couple of roaches
In room. Other than that I had a good night sleep.
I was there for one night only and it was the worst hotel room I’ve ever been. Nothing was clean, there were insects in the restroom. The blankets were dirty, the restroom was dirty everything was really bad. It said they had breakfast and they don’t!
Verified traveller
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
It smelled really bad and corridors smelled like MariJuana, cracked walls, raunchy foul smelling sheets! Checked right out soon as I got to the room! How could you guys even sponsor this place it was skiddish nasty and I did not want to be there I got a refund asap n got outta there!
Leonardo
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The staff does the best they can with what they have. The property is in total abandon: Faucets leak, heater didn't work, pebbles on the worn-out carpet, bathroom door frame is coming apart, bathtub is stained from the constant leaking.
Rodolfo
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I did not like anything about this property it is horrible my kids were crying to stay here by themselves really quick while I run across the street to get food I don't like it is horrible
Tynika
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Good
Pedro
17 Nov 2023
The location and availability of rooms is why I choose to stay here.
However, clean towels where not available because lack of inventory. I have and continue to ask for a refrigerator. I have access to a microwave in the lobby.
Pedro
Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
For starters there was no tv in my room! There were drawers missing from the dresser! The bed had no pillows! And to top it off I didn’t even sleep there and couldn’t get my money back
Felix
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The place is a dump. I walked in and walked right back out of there. They didn't refund me my payment either. Terrible place should be condemned...
Moises
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
No towels. Rats and roaches. Unsavory individual s outside of property and watching you at all time. Do not stay here. Worst place ever
Tina
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Lots of shady characters in the area Rooms were an eyesore would not recommend for anyone to stay at that hotel
Roger
Stayed 1 night in Sep 2023
Response from General Manager on 3 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
This Place needs to be shut down. The pictures online are nothing what it looks like. Drug deals happening out in the open. I dont think half the people there actually paid to stay there. i dont know... this place sucks. no light bulbs in the room... smelled and dirty carpet. Roaches.... nope!!
Anthony
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
First room card reader on door dead. Disabled vehicles around lot. Second room carpet wet and mildewed air conditioner draining into room. Burn marks all over bathroom fixtures. Furniture broken. Worst room I’ve ever stayed in. Have booked two worse but didn’t stay. Released to have cadilletic converter still on my car next morning.
Verified traveller
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4/10 Poor
Nina
6 Oct 2023
Nina
Stayed 1 night in Sep 2023
Response from General Manager on 8 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I left without staying. The room smelled awful, there were no towels and the bed was bad. People were yelling outside and the walkway had a coating of moss from a leaky ac. Paint was falling off everywhere. Carpet was stained and gross. Nothing looked clean. And this was a Wyndham hotel?
christine
Stayed 1 night in Oct 2023
Response from General Manager on 4 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
This property shouldn't be open. The room had a moody smell. The door lock was broken so they put abig stick so the customer can secure the door. The rooms has no towels, snd and shampoo. The lights were broken the room was not clean. The bed has only a blanket sheet and 1 pillow per bed. The mattress was brown and the carpets smell soooo bad. The next room guess were having a party, loud music and noise until 5 am. I reserved 3 nights. I spend only 1 and moved to another hotel.
Yvonne
Stayed 3 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
It wasnt good we didnt even stay..We get there and try to pay with card and card machine wasnt working had to look for an ATM to withdraw.. I return to continue with check in and I had requested 2 room for my stay, but the rooms were in opposite sides of the building.. so I went ahead and downgrade one of the rooms so we could have our room closer to each other... One of the rooms as soon as I opened the door I saw cockroaches running behind the the mirrors.. I walk to the second room and the floor was dirty and mucky and smelled like smoke when I had requested a non smoking rooms...I went back to the reception to request a refund... and had to search las minute for another hotel so my family and I could rest
Mayra
Stayed 4 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Stay away from this place. I can’t believe how they passed the city regulations. People selling weird stuff around, broken glass on carpet, no lights on bathrooms. We tried 2 different rooms. They were BAD. Rooms smell like sewer.
Miguel
Stayed 1 night in Sep 2023
Response from General Manager on 28 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The room looked clean , but wasn’t clean at all. Cockroach’s everywhere in the restroom and room. Crackheads outside our door literally arguing, and other drama. Just don’t. Look somewhere else, seriously.
Kristen
Stayed 2 nights in Sep 2023
Response from General Manager on 21 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Terrible
Miriam
Travelled with family, Travelled with family and small children
Disgusting isn't enough to describe this place. How it is still running is very questionable. Not a healthy establishment whatsoever.
Miriam
Stayed 1 night in Sep 2023
Response from General Manager on 20 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
When we arrived there were 3 strange looking men walking around the hotel and one woman sitting outside making "arrangements" for the evening. The woman at the desk was nice, gave me a key, I went to the room and there were cracks in the sink area, bathtub dirty, overall kind of sketchy. Two of the rooms upstairs had duck tape on the windows. I went back to the office and asked for my money and back and the clerk nicely returned it. I felt bad that she even worked there. We left and went to a different hotel.
Concetta
Stayed 3 nights in Sep 2023
Response from General Manager on 20 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
This property is awful. You must consider to delete from your stay options !!!
Hector Abdon
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Terrible
edgar
Travelled with family, Travelled with family and small children
The place looks nothing like the pictures. The pool is empty and in a dark dingy corner, the room we were given smelled moldy, sheets were stained, holes in wall, dresser had a broken drawer, carpet was filthy. Bunch of sketchy old cars in the parking lot. Stairs smelled like urine.
edgar
Stayed 4 nights in Aug 2023
Response from General Manager on 11 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Terrible
Jose
22 Aug 2023
Disliked: Cleanliness
Terrible room condition smell nasty and rouches around
Jose
Stayed 2 nights in Aug 2023
Response from General Manager on 24 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I was very scared. Paid for 2 nights and only stayed 1 . Please shut down this place. It was unbelievable for a Wyndham????
Jeanette
Stayed 1 night in Aug 2023
Response from General Manager on 24 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Okay
Reuben
18 Aug 2023
Reuben
Stayed 1 night in Aug 2023
Response from General Manager on 11 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Only enter for 10 minutes and decide no stay here, I prefer sleep in the car, the room is nasty , to many roaches , No supplies on the bath, this place is for homeless.
MARIA
Stayed 2 nights in Aug 2023
Response from General Manager on 16 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The property is not maintained inside or outside. The shower didn’t work, toilet wouldn’t flush and bathroom sink didn’t drain. Our deadbolt wouldn’t lock, the door looked like it had been kicked in at one point. The trash cans throughout the property were overflowing with trash. The room didn’t have a microwave or mini fridge and the ice maker on the property didn’t work
Victoria
Stayed 2 nights in Aug 2023
Response from General Manager on 15 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Terrible
Laurel L
11 Aug 2023
Laurel L
Stayed 4 nights in Jul 2023
Response from General Manager on 1 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Biggest problem was that the shower was totally inoperative. The shower head had been taken apart and left and no water would come out of the hose. Had to do a sink bath! Also, no blanket on the bed and the carpet was extremely dirty. Place looks very run down.
Bob
Stayed 1 night in Aug 2023
Response from General Manager on 9 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
This place was horrible, dirty and didn’t look like pictures. We left! The AC unit was taken apart and left on top of the bed, the bathroom was dirty and soap was used, I can go on and on. Even the front desk person was not professional
Esther
Stayed 2 nights in Aug 2023
Response from General Manager on 9 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The pool was out of service ! No towels , the tv didnt work , and it smelled nasty 😷!
Alicia
Stayed 2 nights in Aug 2023
Response from General Manager on 7 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.