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Rating 10 - Excellent. 1836 out of 2747 reviews" "
10 - Excellent
1,836
Rating 8 - Good. 464 out of 2747 reviews" "
8 - Good
464
Rating 6 - Okay. 216 out of 2747 reviews" "
6 - Okay
216
Rating 4 - Poor. 122 out of 2747 reviews" "
4 - Poor
122
Rating 2 - Terrible. 109 out of 2747 reviews" "
2 - Terrible
109
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Savannah
Travelled with family, Travelled with family and small children
Situated on a quieter section of the river walk, not sure it’s worth the up charge for river walk view. We could only see trees and small bit of water. It is right next to the Briscoe art museum. Easy walk from back of hotel to the busier restaurants. Fiume pizzeria or Prost Stein Haus are 5 minutes. Ambler bar is solid but taste your drink before you walk off. Valet is $49 a night with in and out access. Overall facilities and ambience are excellent and feel luxurious. Live music at the bar every night of our stay Thurs-Sun
The staff here were exceptional and very attended to our needs. My husband blacked out on the Riverwalk outside the hotel and before I could get down to him from the room, the EMTs were already there. The staff made us feel very important and were very attentive to our needs after his accident. I will definitely stay here anytime I’m in San Antonio.
We had no hot water for several hours and received different explanations from the staff. It did get fixed overnight but we could not take a shower and get ready for a concert we were in town for.
Front Desk staff was not willing to extend checkout from 11am to Noon and was supposed to comp valet fee.
Beautiful area, well cared for on the riverwalk. Saturday was very busy! We loved walking the riverwalk and seeing all the flowers and vegetation! Hotel was very nice and all employees very kind!
We check in on Friday went out to shop came back to get ready for the concert we were there for.. when we where gonna shower there was no water in both rooms that we had gottten.. so we went downstairs to talk to manager said there was noting they could do there had the engineers working on it.. the other guy at front desk mention this had been a problem since last weeek so I asked why are you even open and why aren’t you telling us before checking in! We order room service the food was gross and cold! The to list was super dirty, there was hair in the shower, dust on nightstand next to bed… I would never stay here again!
Roel
Stayed 1 night in May 2024
2/10 Terrible
Vanessa
Travelled with family
12 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Had a horrible experience for the first time here.
Upon check in, no water. I had a concert to attend and had driven 8 hours to check in and get ready.
Decided to order room service while I get dressed and food was horrible and cold. Tasted pretty dated and fries were gross!
The worst part is management basically said “yes we’re aware and are working on it, too bad- wait” go back to your room and figure it out basically. Their empathetic skills were severely lacking.
I won’t stay here anymore. Solely because of the way they handled the issues and their dreadful customer care. .
Muy cómodo sus habitaciones son muy amplias, es muy fácil caminar en el centro cuando te hospedasen este Hotel el servicio del restaurant también es muy bueno
Hotel Contessa was perfect for our family! This hotel is conveniently located near everything you’d want to do along the riverwalk and in downtown San Antonio. The pool was quiet and never busy. My husband enjoyed the fitness center which had great equipment and was also never busy. The suite set up was great for our family of four and even though our room overlooked the riverwalk it was so quiet.
Quiet, clean, & family friendly. Very spacious rooms, on-site restaurant & within the river walk but a good walk from the market square. Will stay again!
Excellent hotel! The rooms with the separate living space was great to have, the decor was very modern yet inviting, and the service was great as well! No complaints except the shower was lower so I feel like a tall person might have a hard time. Would definitely recommend and would use the hotel again!
Upset that when we walked in our room , there was a big stain on the carpet . They took off one night of valet parking . Called for room service the next day , 1 hr wait for breakfast . I was told she was alone sorry . For these 2 reasons and over 300.00 a night I would stay at a different hotel.
We were here for a Yelp event and decided to stay the night.
Great room
Great food
Great bar
The room was spacious and well laid out! Good time. This was during Fiesta Week here in San Antonio so decorations and events reflected that. Fun!
Steve
Stayed 1 night in Apr 2024
10/10 Excellent
Alyssa
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
I did not meet a courteous staff member.
Check-in took a long time. The common areas were dirty. Valet took forever to retrieve the car. The food at breakfast was unappealing to the five of us.
On a side note, we booked two rooms. The first time i entered my credit card information and i thought we secured the rooms. Expedia's system didn’t take the request so I immediately selected the rooms again for $400 additional. This hotel is not worth the amount we ultimately paid.
Pranvera
Stayed 1 night in Apr 2024
6/10 Okay
Denise
Travelled with partner
25 Apr 2024
Liked: Cleanliness, staff & service, amenities
Beautiful Hotel, Restroom needs an overhaul tile was dirty. We have always stayed at this hotel durning fiesta, staff was friendly and professional. Hotel restrooms need to be redone, otherwise great place to stay! Sorry, I never complain but I rather them make upgrades so their guest can be happy!!
Centrally located for Riverwalk activities. We had a corner/river view room so we could see multiple areas of the river. We were there for Fiesta and they had an excellent Mariachi band playing. Friendly staff and fast check in and out. Early and late pool hours. Kuerig coffee machine and bottled water provided as well as a refrigerator. Must have room key to use elevators making it more secure. About $25 to and from airport with Taxi or Uber and we had no wait.
The Hotel Contessa is a fantastic hotel. Located right on the riverwalk and very close to all the attractions in downtown San Antonio. The staff if very attentive and there is a restaurant and bar located in the hotel. One sever Francisco always went above and beyond every time I ate breakfast there. Overall, a fantastic hotel!