Sampaloc Holidays from NZ$1,616

Excellent customer service, property is clean and their breakfast buffet has fantastic variety of food.

Fast travel to/from airport, despite the bad traffic condition. Staff of the establishment were polite & helpful in many ways

Overall, Service was prompt and accomodating. Rooms were tidy and bright, though the room notes may need a redesign; the placard where the room service menu and appliance instructions QR code was easily missed, and some of the appliance are in need of maintenance. Pyang and Maria from the breakfast team were a delight to see, and the pasta from Toscana was tasty. Wine list could use more by-the-glass options. Front desk is prompt, pragmatic and efficient, but needs more of the Filipino Warmth and Hospitality that we are known for worldwide. Hallways from the lifts to the room were consistently warm

Staff were really good especially Caily, Queen, Elaine and Lenard. They went out of their way to make mum and her sisters as comfortable as possible during their stay. Downside is that we booked for room with 2 beds but were provided with room with one,I understand that’s what was available for early check-in but it would have been better if bed configuration was changed or they were moved to another room once available. Also not happy that you had to pay extra for use of cutlery.