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Reviews of Homewood Suites by Hilton Salt Lake City-Midvale/Sandy

3 out of 5
Homewood Suites by Hilton Salt Lake City-Midvale/Sandy
844 E North Union Ave, Midvale, UT

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Business traveller
Property was clean and quiet.
Stayed 1 night in Apr 2024
Response from FD on 24 Apr 2024
Thank you, Elizabeth, for your feedback! We hope to see you again!

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024
Response from FD on 24 Apr 2024
Thank you, Ashley, for your feedback! We hope to see you again!

8/10 Good

Jodi

Liked: Cleanliness, staff & service
Room was dim and needed a few repairs. Breakfast was acceptable but not as good as the Marriott.
Stayed 4 nights in Mar 2024
Response from FD on 24 Apr 2024
We appreciate your feedback Jodi and hope to see you again!

8/10 Good

Russel

Stayed 1 night in Mar 2024
Response from FD on 24 Apr 2024
Thank you, Russel, for your feedback! We appreciate your business and hope to serve you again!

10/10 Excellent

Andrew, Nepean

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well located, close to amenities, comfortable and clean.
Stayed 4 nights in Mar 2024
Response from FD on 24 Apr 2024
Andrew, we appreciate your feedback and hope to see you again in the near future!

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, amenities
I would have rated higher but despite 3 tries to get results, we never had hot water for showers. Always lukewarm.
Stayed 4 nights in Dec 2023

6/10 Okay

Michelle

Travelled with group
Disliked: Cleanliness
I’m not impressed
It would have been great if the dishes provided were actually clean, the coffee cups had sugar and dried coffee in the bottom the plates and silverware had dried food on them, it tells you how clean the rest of the place is. They even took the dirty dishes out of the dish washer and put them away, I was looking for soap to run them and no one had any, front desk or the people cleaning the rooms. Sorry, but I’m not impressed.
Stayed 3 nights in Nov 2023
Response from FD on 8 Nov 2023
We appreciate your feedback, and we are sorry to hear you did not enjoy your recent stay. We hope you would consider giving us another chance and wish you a wonderful day!

2/10 Terrible

Sweetwater

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Room was cold heater blew cold air. We froze at Lagoon just to come freeze in our room. We will not stay here again
Stayed 1 night in Oct 2023
Response from FD on 3 Nov 2023
We appreciate your feedback, and we are sorry to hear you did not enjoy your recent stay. We hope you would consider giving us another chance and wish you a wonderful day!

10/10 Excellent

Christy

Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I've stayed here - it's my go-to place when I'm in Salt Lake City - so clean, breakfast is good, very nice kitchen , great outdoor area, including a courtyard, which is great because I have a little dog ! Staff is so friendly - love it here !!
Stayed 4 nights in Oct 2023
Response from FD on 3 Nov 2023
Thank you, Susan for your feedback! We are thrilled to hear you've enjoyed your previous stays and we hope to serve you again in the near future!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from FD on 30 Oct 2023
Thank you for your feedback, Steven! We appreciate your business and hope to serve you again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean property. Excellent, friendly staff. Had the two bedroom suite and it was perfect.
Stayed 1 night in Oct 2023
Response from FD on 30 Oct 2023
Thank you, Michael, for your feedback! We are delighted to hear you've enjoyed your stay. We hope to serve you again in the future!

10/10 Excellent

Mindee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is old, but up kept and clean. Beds were not very comfortable
Stayed 1 night in Oct 2023
Response from FD on 26 Oct 2023
Thank you Mindee for your feedback! We appreciate your business and hope to serve you again in the future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Less than impressive
Double beds… really?? Why not at least Queen size beds at the very least? Unless most of the guests are little people, which I highly doubt! I’m not a big person but my husband and I don’t fit on a double!! And the built in shampoo/conditioner/body gel dispensers would be fine but mine were empty!! And unless you want to give out personal luffas to each guest, maybe not have body gel as the ONLY option?!
Stayed 2 nights in Oct 2023
Response from FD on 26 Oct 2023
We appreciate your feedback and will do our best to resolve some of your concerns. Should you need to contact us directly to discuss your stay, please reach out to our property.

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say other than it was a nice place but the fireplace didn't work in the room we stayed in.
Stayed 4 nights in Oct 2023
Response from FD on 26 Oct 2023
We appreciate your feedback, Dianna. We are sorry to hear your fireplace did not work, should you choose to stay with us again we'd like to follow up and ensure your room is up to par.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from FD on 15 Oct 2023
Thank you for your feedback! We appreciate your review and hope to serve you in the future!

8/10 Good

Tami

Stayed 1 night in Sep 2023
Response from FD on 15 Oct 2023
We appreciate your feedback Tami! We hope to serve you again in the future.

10/10 Excellent

Tamara

Stayed 2 nights in Sep 2023
Response from FD on 26 Oct 2023
Thank you, Tamara, for your feedback. We are delighted to hear you enjoyed your stay. We hope to serve you again in the near future.

8/10 Good

bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was actually really impressed with this place. This is a awesome hotel. Great price great location I will be coming out next time. The only thing I’m giving it a one star less because when I booked it, I was not told I was supposed to pay a damage fee of $125 if they had told me that when I booked it orbits that would’ve been nice but besides that it was a great place. Great trip.
Stayed 5 nights in Sep 2023
Response from FD on 26 Sept 2023
Thank you for your feedback! We are delighted to hear you enjoyed your stay and will work on getting our location updated on Orbit.

8/10 Good

Maryam

Liked: Cleanliness, property conditions & facilities
This worked great for our family of six. My only complaint is that we where there for three days and never once did house keeping come empty garbages or anything.
Stayed 3 nights in Sep 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again! Housekeeping is by request unless specified otherwise on the reservation. To make your next stay more enjoyable please advise our team of how you prefer your cleaning service.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again!

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the room was spotless.
Stayed 4 nights in Sep 2023
Response from FD on 3 Nov 2023
Thank you for your feedback Dave! We are delighted to hear you enjoyed your stay. We hope to serve you again in the future!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros and cons
I took my 93 year old MIL to see family in Salt Lake. The hotel was great. It was clean and comfortable! The doors coming into the hotel were automatic which made it easy for a wheelchair. However, the doors out to the courtyard and into the building we were staying in were manual. NOT making it ADA friendly. Because of this I may have to reevaluate where we stay in November.
Stayed 2 nights in Sep 2023
Response from FD on 15 Oct 2023
Lisa, we appreciate your feedback and we are sad to hear the issues you've faced during your stay. We will make note of your complaint and work towards resolving this issue.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again!

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again!

4/10 Poor

Donovan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
PET Friendly warning for people with allergies
It was just okay. We didn’t realize it was pet friendly and let friendly hotels never seem as clean and unfortunately affect a few us in my family with allergies.
Stayed 2 nights in Aug 2023
Response from FD on 15 Oct 2023
We are sad to hear the issues you've faced during your stay. Should you choose our hotel in the future, please request a higher floor away from our furry friends.

6/10 Okay

Rui, Belle Mead

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am generally satisfied but there are rooms for improvement. The carpet not smelled very good.
Stayed 1 night in Aug 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again!

8/10 Good

Lynn

Stayed 1 night in Aug 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again!

8/10 Good

Troy

Travelled with partner
Liked: Amenities
Shower leaked always, bathroom door sticks so you can’t open it Elevator floor sticky and never cleaned for the days we were there Great people work there, kind of dingy
Stayed 4 nights in Aug 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and we are sad to hear of your experience. We hope you would consider our property in the future so we may make your next stay more enjoyable.

10/10 Excellent

Caroline, Blanding

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again!

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Recommend
We were in town for a family reunion and several of us stayed here. The lovely courtyard/patio was a great gathering spot. We enjoyed the pool. Only downside is our room had a cigarette odor, obviously someone had smoked there even though the property is supposed to be nonsmoking.
Stayed 2 nights in Aug 2023
Response from FD on 26 Sept 2023
We appreciate your feedback! We hope you would consider our property in the future so we may make your next stay more enjoyable.

10/10 Excellent

Lior

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked staying in this facility. The staff was nice, easy check in and out. They give you complimentary refreshments at the check in. They have nice complimentary breakfast. Nice indoor pool and hottub. Easy parking and good amenities.
Stayed 4 nights in Jul 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again!

8/10 Good

Linda

Stayed 1 night in Aug 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again!

10/10 Excellent

Josh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms for the price
Great gym, pool, basketball hoop, and nice rooms!
Stayed 3 nights in Jul 2023
Response from FD on 26 Sept 2023
We appreciate your feedback and hope to serve you again!

2/10 Terrible

Carol

Business traveller
Area run down, dirty, homeless, and drug users Carley everywhere. Room outdated, cracks in ceiling, shower head broken, breakfast very low quality.
Stayed 3 nights in Jul 2023
Response from FD on 26 Sept 2023
Thank you for your feedback. Our staff is working diligently to better guests stay and your review will be taken into account. We wish you a wonderful day and hope to serve you in the near future.

8/10 Good

Manan

Liked: Cleanliness, staff & service, property conditions & facilities
Quick checkin. Good location
Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from FD on 12 Jul 2023
Thank you for your feedback! We appreciate your business and hope to serve you again!

10/10 Excellent

Eric

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was fantastic about working with us due to a fluctuating baseball tournament schedule.
Stayed 3 nights in Jul 2023
Response from FD on 12 Jul 2023
Eric, we are delighted to hear that you enjoyed your stay and it was a pleasure working with you. We hope to see you again in the near future.

6/10 Okay

Cam

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service, location, and food
Excellent staff - always willing to help and answer any question. Food was very good and great location, close to restaurants and stores.
Stayed 3 nights in Jun 2023
Response from FD on 27 Jun 2023
Thank you for your feedback! We are delighted to hear you enjoyed your stay and hope to serve you again in the future!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated and off the beaten path.
Stayed 2 nights in Jun 2023
Response from FD on 25 Jun 2023
Kevin, we are happy to hear you enjoyed your stay. We hope to serve you again and we appreciate your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from FD on 25 Jun 2023
Thank you for your feedback! We are happy to hear you enjoyed your stay and hope we get to serve you in the near future.

2/10 Terrible

Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from FD on 25 Jun 2023
Lindsey, we are sad to hear you did not enjoy your recent stay with us. If there are any suggestions you may have to better your next stay, please let us know.

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Family Vacation
They didn't have the room we reserved. Breakfast is horrible.
Stayed 3 nights in Jun 2023
Response from Isabella on 18 Jun 2023
Daniel, we are sad to hear that you did not receive the accommodations you had booked. If you would like a follow up call regarding your issue, I would be happy to assist you. We hope you would give our property another chance to make things right.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was super busy big
Stayed 1 night in Jun 2023
Response from Isabella on 18 Jun 2023
Thank you for your feedback, Tracy! We hope to serve you again in the near future.

10/10 Excellent

Soledad

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Response from Isabella on 18 Jun 2023
Thank you for your feedback and we hope to serve you again!

2/10 Terrible

Tavia

Liked: Cleanliness, staff & service, property conditions & facilities
Sunday morning just before 9am both me and my sister heard a light tapping on the door and a man’s voice saying “housekeeping”. He tapped on the door again before we heard a key go in the door and the door opened. He wasn’t able to open the door all the way because I put the door latch over the door. My sister said she saw a man trying to look into the room but because of the door latch he couldn’t really see in. Then he closed the door and we didn’t hear anything after that. When I checked out I mentioned it to the front desk lady and she said housekeeping staff isn’t scheduled to be in until way later. I just want to say nothing like that has ever happened to me me at any hotel I’ve stayed at. After this I’m definitely going to be more aware of my surroundings.
Stayed 1 night in May 2023
Response from Isabella on 18 Jun 2023
Tavia, I apologize on behalf of my staff for not taking action of your issues while you were here. If you would like a follow up call regarding your issue, I will be more than happy to assist you.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service
Property needs repairs, but it was clean and large rooms. Entrance from street is not well lit. There is not sign to turn into driveway at night. Staff is friendly and good service. Free breakfast has good variety
Stayed 2 nights in May 2023
Response from Isabella on 18 Jun 2023
Thank you for your feedback Maria! Our team is working hard to fix the sign and our property has completed a full renovation. We'd hope you would consider our hotel in the near future!