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Reviews of Le 21 Hotel

2 out of 5
Le 21 Hotel
21, Place Maréchal Galliéni, Saint-Raphael, VAR

Reviews

8.4

Very good

Rating 10 - Excellent. 101 out of 273 reviews" "
Rating 8 - Good. 125 out of 273 reviews" "
Rating 6 - Okay. 28 out of 273 reviews" "
Rating 4 - Poor. 15 out of 273 reviews" "
Rating 2 - Terrible. 4 out of 273 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities
Great location, very near to St Raphael train and bus stations, very near to the beach and a lovely promenade, and very near to shops and supermarket. Room was a little small, with some road noise when window was open, and lift wasn't working for the time we were there, but good value for £ during the week we were there. Front desk staff and cleaners all great!
Stayed 7 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for staying in centre of st Raphael
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Phillip

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable-Central-Good value
Very close to train station a big plus. Room is fine, not 5 star but didn't book with that in mind. Bathroom is newly remodeled to high standard and a definite plus. Rate is reasonable and room is spotless with a comfortable bed. Staff is congenial. Continental breakfast offers very good variety.
Stayed 1 night in Oct 2019

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Good price and location but sleep badly disturbed.
Couldn’t check in until 1600 despite the checkout time being 1100. Woken up by very loud noise every morning at 0530.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019
Response from Britt on 4 Sept 2019
Thank you for your feedback. We hope to see you again Best regards

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Location Location Location
I had a room with a terrace. It overlooked an alley so there wasnt a nice view but, it was convenient for me because I smoke. There were fireworks that night and I could see half of them. Half were blocked by a building. The room and bathroom were renovated and modern but there werent any amenities such as a coffee maker. Only one small picture on the wall. Bed was alright. Only 2 flat pillows. Staff was friendly. Location is great!!! Right around the corner from the train/bus station. Lots of restaurants nearby and a short walk to the beach and casino. The only negative thing about my stay was the wifi. I kept losing the connection and there was a period of more than an hour when I couldnt get on. It was very frustrating.
Stayed 1 night in Jul 2019
Response from Britt on 4 Sept 2019
Dear Sir, Thank you for your feedback. We hope to see you again Kind regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was perfect. Reception staff extremely friendly. Had a problem trying to set the safe in the room and staff were very helpful. Room was disappointing, quite dated. Juliet balcony with poor view of just the side of a building. Bathroom was tiny. Very modern tiles and look, but way too small. Sink was nice but too large because of size of the room. I had to sit on toilet at an angle because my knees wouldnt fit because the size of the sink. Shower was weirdly located in bathroom in a corner. Hard to explain but u had a small gap to enter. The shower head didnt run properly. It didnt shower you as lots of little jets it actually all seemed to run to one side of the shower head and run down as a pool. Possibly the shower head had limescale or something similar and that is why. Overall location brillant, staff excellent, room disappointing
Stayed 3 nights in Aug 2019

8/10 Good

Jeremy

Liked: Staff & service, property conditions & facilities, room comfort
Pas très propres
Quelques problèmes au niveau de la propreté, même après avoir informé gentiment le le sol était toujours sal.
Stayed 6 nights in Jul 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unprofessional staff. The room was very basic. 4 walls and a small Tv. The breakfast was unappealing.
Stayed 1 night in Jul 2019
Response from Britt Hotel Manager on 22 Jul 2019
Dear Sir, I'm very surprised about your comments. THe rooms are like shown on the pictures on all websites, I guess you've seen them before booking. Concerning our staff, I don't understand what you mean by unprofessionnal, usually our guests evaluate them in a good way. So as you made a comment as an anonymous guest I don't know who you are and what kind of problem you really met with the staff Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value for money. Staff is friendly and helpful. Room is clean and the bathrooms recently refurbished. Has a modern feel to it.
Stayed 1 night in Jul 2019
Response from Britt on 22 Jul 2019
Thank you for your evaluation. We hope to see you again Kind Regards

8/10 Good

Leigh Russell

Liked: Cleanliness, property conditions & facilities
A nice hotel.
A great little hotel. In very good condition though the rooms were a little small.
Stayed 1 night in Jun 2019
Response from Britt on 4 Jul 2019
Hello, Thank you for your evaluation. We hope to see you again Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À very convenient hotel
Stayed 2 nights in May 2019
Response from Britt on 24 Jun 2019
Dear Sir, Thank you for your evaluation Best regards

6/10 Okay

Katherine

Liked: Cleanliness, property conditions & facilities
Ample for 1 night
Stayed 1 night in Sep 2018
Response from Britt on 7 Nov 2018
Good morning, Thank you for your evaluation Best regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & relaxing good air con would stay again
Stayed 7 nights in Jul 2018
Response from br on 8 Aug 2018
Many thanks for your evaluation. Hope to see you again Regards

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good value for money room but disgusting balcony
Good value for money. Good location. The room was very clean and the bathroom and bed of very good quality. The cleanliness IN the room was first rate BUT they never cleaned the balcony and with guests above using our balcony as their ashtray for their cigarette buts, it was pretty disgusting (and a fire hazard). The staff was 'french' in their approach to customer service.
Stayed 6 nights in Jun 2018
Response from Britt on 27 Jun 2018
Dear Sir, Thank you for your comments. We apology for the terrace and ask the cleaning ladies to take more attention on this. We hope to see you again Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel ideally located very close to the Rail and Bus Stations. Around 150m from the promenade with lots of bars, restaurants and shops on the doorstep. An older property which has been nicely re-furbished.
Stayed 5 nights in Jun 2018
Response from Britt on 27 Jun 2018
Dear Sir, Thanks for your comments We hope to see you for a next stay Best regards

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Amazing hotel! Close to everything, clean, and good price. Renovated washroom with a beautiful and new rain shower. Good stay for sure!
Stayed 2 nights in Oct 2017
Dear Sir Thanks for your comments. We hope to see you again Regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stay
good overnight stay, very near to station and amenities . Close to bus terminal for traveling on to port grumaund
Stayed 1 night in Sep 2017
Thanks for your comments We hope to see you for a next stay Regards The reception desk

8/10 Good

Murray, Ottawa, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Nice spot to stay in the heart of St-Raphael.Room is on the small side but very clean and comfortable.
Stayed 1 night in Sep 2017
Response from Britt on 6 Nov 2017
Thanks for your comments We hope to see you for a next stay Regards The reception desk

8/10 Good

Fab, Marseille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it, well located.
Was very closed to the beach and the train station. Room was very clean , breakfast was ok, and staff friendly.
Stayed 1 night in Aug 2017
Response from Britt on 10 Sept 2017
Dear Sirs, Many thanks for your comments. We hope to see you again for a next stay in Saint Raphael Best Regards

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
This hotel was surprisingly good considering what I paid for it. You can see it from the train station and you can see the med as you walk around the corner from the hotel. The wifi was good. We paid for breakfast with no regrets even with mc d a block away. We would stay here again.
Dear Sir, Many thanks for these nice comments. Waiting to see you again. Best Regards The reception desk

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel, very small room that smelt of cigarette smoke the whole time. Bed was ok and room was quiet enough.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice clean and comfortable hotel. Great location
We hopped of the TVG and the hotel was across the road. The receptionist allowed us to leave our bags so that we could look around while our rooms were prepared.

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the Centre of Things
Excellent location to break our journey.

6/10 Okay

IAN, Birmingham

Liked: Cleanliness, property conditions & facilities
Small but clean
Rooms small but clean. No minibar in room and no daily free water. Not much storage for clothes and no drawers. Shower was not good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Klaus, Sarasota, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny but very nice
You live in a room higher than wider. The attractions are in walking distance. Breakfast is comprehensive.

8/10 Good

mark, nottinghanshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean and Nice Hotel
A 2 star hotel that could be a 3. Room was modern, nice and clean. Breakfast was continental with all the usual bits and bobs. Didnt check in until late at night and the service was good. I'd stay here again.

10/10 Excellent

Martin, Hull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simple hotel, treally friendly
A short trip to see friends. Hotel situated centrally in St Raphael. Very friendly staff and a nice breakfast available.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for
Not the best room, place or anything but cheap and close to the station

10/10 Excellent

Jenna, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Location
We really enjoyed our 1 night stay at Le 21 Hotel. The staff was fantastic, the room was recently updated, the location (across from the train station, with a fantastic bakery next to it!) was fantastic and the breakfast was good (croissants, meat, cheese, baguette, fruit salad (with some fresh fruit), yoghurt, coffee, tea, juice). We used St Raphael and Le 21 Hotel as our home base for our day trip to St Tropez. We checked in, took a bus to St Tropez for the day, then returned to our hotel in the evening, went for a walk along the water front and went to a great Creperie along the port. St Raphael is a nice small place to stay when adventuring out for day trips to other communities.

10/10 Excellent

Helene

Stayed 2 nights in Jan 2024

8/10 Good

Jean-Claude

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bien confortable et bien placé
Stayed 1 night in Oct 2023

8/10 Good

Luís Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jean Michel

Stayed 1 night in Oct 2023

4/10 Poor

BOURDIM

Liked: Cleanliness
Disliked: Amenities
Pas d'ascenseur. Escaliers raide. Je n'ais pas aimé le café au petit déjeuner imbuvable. La vue de la chambre est vraiment horrible de la chambre qu'on nous a donné. Pas insonorisé les chambres. Trop de bruits
Stayed 1 night in Sep 2023

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Helene

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé une nuit dans cet hôtel avant de prendre le bateau pour la Corse. Chambre très correcte, propre et confortable. Le personnel est très accueillant et aimable !
Stayed 1 night in Sep 2023

8/10 Good

Aude

Liked: Cleanliness, staff & service, property conditions & facilities
Petit hôtel tres sympathique situé à 2 pas de la gare sncf de Saint- Raphaël. Personnel accueillant.
Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Très désagréable d’assister pendant 2h30 à une dispute de couple juste au dessus de notre chambre en plein milieu de la nuit…. Des hurlements, des bruits de coups dans le mur…. Chambres très mal insonorisées…. Je ne suis pas à l’hôtel pour assister aux histoires des autres…. Le gardien de nuit a dû intervenir car ils ont dû réveiller tout l’hôtel!
Stayed 1 night in Sep 2023

6/10 Okay

Ursula

Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Elvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toppenhotell på fantastisk badort
Jag trivdes mycket bra på Le 21 Hôtel och är mycket nöjd med vistelsen. Location i lugnt och tryggt område var något av det bästa. Hotellet ligger några minuter från järnvägsstationen, nära till restauranger, caféer, shopping, härliga stranden etc. Trevlig personal, mycket rymligt rum med porte fenêtre, safebox, AC etc. Trångt toalett- och duschutrymme i två nivåer, men det fungerade ändå. Bra med källsortering på rummet! Jag provade inte frukosten, men livsmedelsbutik och boulangeri ligger jättenära om man vill fixa egen frukost. Det blev fel på toaletten en dag och hotellet ringde efter en handyman mycket snabbt. San Raphaël är en mycket trevlig semesterort på Rivieran!
Stayed 3 nights in Aug 2023

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout proche gare , plage et restaurant
Stayed 13 nights in Jul 2023

10/10 Excellent

Michaël

Stayed 1 night in Jul 2023

10/10 Excellent

Nina

Stayed 1 night in May 2023

8/10 Good

Helene

Stayed 2 nights in May 2023