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"Amazing staff !"

"A great family resort / lots of facilities & perfect for our 3 days. The staff were lovely & the apartment good. However we were not informed there were check out rules & We would need to view those rules on the hotel website. We left our apartment tidy & closed all windows & washed up & put away our breakfast items. We left our bed linen in a pile for collection but did not empty our bin. After we left we were charged Euro 50 for not abiding with the check out rules. Such a disappointment after such a lovely stay - if we had known about the rules of course we would have followed them. The hotel should have written instructions visible within the apartment. After contacting the hotel to explain we were told in no uncertain terms that we had broken the rules."