Family Triple Room, 2 Bathrooms
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Reviews of Akena Nantes Atlantis

3 out of 5
Akena Nantes Atlantis
3 Rue Victor Schoelcher, Saint-Herblain, Loire-atlantique

Reviews

8.6

Excellent

Rating 10 - Excellent. 337 out of 729 reviews" "
Rating 8 - Good. 298 out of 729 reviews" "
Rating 6 - Okay. 62 out of 729 reviews" "
Rating 4 - Poor. 12 out of 729 reviews" "
Rating 2 - Terrible. 20 out of 729 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Céline Directrice on 10 Oct 2023
Merci beaucoup pour cette très belle note !

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern hotel Really helpful staff. It is quite a long way out of the city centre but frequent cheap tram system operates. Tram stop 200 metres away from hotel
Stayed 2 nights in Oct 2023
Response from Céline Directrice on 10 Oct 2023
Hello,Thank you very much for your comment and this nice note.We hope to see you again soon in our hotel

2/10 Terrible

Ingrid

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Not value for money - avoid
The positives: the hotel is clean. Housekeeping staff are friendly and work hard to keep the place nice. The location is good for shopping in Atlantic mall. The room was quiet. The negatives: the reception staff are ok but despite being Expedia VIP gold status I could not secure an early check in or late check out as they said they were full. They were certainly not full when I arrived. Check in time is not until 3! I got reminded the night before check out by reception that the hotel was full the next day and at 10am on day of check out there was a knock on the door telling me they need to clean the room and asked if I could leave. Check out time is 12 so I said no and left at 11h30. The hotel is near nothing much other than one large shopping mall. The room is small and the shower had no power. Intermittent hot water. The room lights did not all work and I had to ask reception to check. The bed was so uncomfortable. The breakfast was boring and the same every day. For 12.50 euro it’s better to go eat out. There was no sense of welcome or vibe at this hotel it was like a morgue. There is some take over happening on 1/10 to another brand/management.
Stayed 3 nights in Sep 2023
Response from Céline Directrice on 27 Sept 2023
Hello Madam, We are sorry to read your commentWe were indeed full and therefore we cannot offer an early check-in or a late check-out under these conditions.As part of the Expedia VIP program we have no obligation and if we could have given you this additional service we would have done so.Thank you for your understanding.Good day to you

10/10 Excellent

cyrielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Céline Directrice on 7 Jun 2023
Bonjour Cyrielle,Un grand MERCI !Cette belle note est très motivante pour toute l'équipe de l'hôtel.Au plaisir de vous recevoir prochainement chez nous

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from La réception on 2 Jan 2023
Bonjour,L'équipe vous remercie pour cette superbe note, cela nous motive !Au plaisir de vous retrouver prochainement dans notre établissement.Volana Réceptionniste

10/10 Excellent

David O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good hotel for a short stay on the outskirts of Nantes
Stayed 1 night in Sep 2022
Response from Douaud Céline Directrice on 6 Oct 2022
Hello David,Thank you so much for your return and this very nice note !Looking forward to seeing you again at Bhô

8/10 Good

Yves, Lutz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed hotel despite the small size of our room (difficult to keep 2 large suitcases...)_٪ Convenient location if you don't have to cope with the saturated traffic around nantes.
Stayed 1 night in Sep 2022
Response from Douaud Céline Directrice on 3 Oct 2022
Hello Yves,Thank you for your commentLooking forward to seeing you again at Bho

10/10 Excellent

Talia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Douaud Céline Directrice on 13 Sept 2022
Bonjour Talia,Merci à vous pour cette très belle note !A bientôt au Bhô

10/10 Excellent

Declan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel ,clean ,comfortable, friendly staff.
Stayed 2 nights in Aug 2022
Response from the reception on 22 Aug 2022
Hello declan, thanks you for your beautiful note. Have a great day and see you soon. the reception

10/10 Excellent

Dorian

Liked: Staff & service
Good stop over
Perfect for a one night en route. Very friendly staff
Stayed 1 night in Nov 2021
Response from Douaud Céline Directrice on 18 Nov 2021
Bonjour Dorian, Un grand merci pour ce retour et cette très belle note ! C'est pour toute l'équipe une vraie source de motivation de vous lire :) Au plaisir de vous revoir au Bhô

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 1 night in Jul 2020
Response from Executive manager on 23 Sept 2020
Dear Tom, We thank you very much for this feedback about your recent stay in our hotel. Our customer's satisfaction is our daily concern and we are very pleased to hear that your stay was pleasant. We look forward to welcoming you again.

8/10 Good

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good shower. Nice and quiet. Breakfast was delicious and had lots of options plus it was cheap. Let us hang around after check out time to finish our coffee and figure out our next steps.
Stayed 1 night in Aug 2019

10/10 Excellent

Jean-Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, clean, good sized interconnecting rooms. Perfect for what we needed.
Stayed 1 night in Jul 2019

4/10 Poor

Gregory

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a Great stay
When I arrived, greeting was friendly, I was asked if I was by myself - And I asked for a double bed. I was then told I had a twin room (single bed) asked if they had double bed available? No- was the reply. Her colleague found it amusing that I couldn't have what I wanted, and thought I had booked. So disappointed
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

CORINNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Michael Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very close to the airport. Great location adjacent to a shopping mall. Free parking. Nice clean comfortable hotel. I would recommend it.
Stayed 1 night in May 2019

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Position & Practical
Stayed 1 night in Apr 2019
Response from audrey assistante de direction on 6 May 2019
thank's see you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and a good stop off point for our journey home from Spain. Hotel is very modern, clean and very friendly staff work there. There's no restaurant but within walking distance is an amazing shopping/cinema complex with loads of different eateries. Good secure free parking too. Would definitely use this hotel again.
Stayed 1 night in Mar 2019

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet when I was there but the hotel is pleasant and theres plenty of near by places to eat and drink so the quietness is a nice bonus. The staff were excellent and welcoming and my only complaint about the room is I couldn't find the main light switch until the morning but thats entirely my own fault.
Stayed 1 night in Jan 2019

2/10 Terrible

Teresa

Liked: Cleanliness
Stopover
perfectly adequate clean accommodation with parking. My main issue is that I paid in full to hotels.com prior to my arrival but the hotel took £88 from my account as a guarantee. Unsure why they needed to do this and then told me it would take two weeks minimum to repay. Not happy!
Stayed 1 night in Sep 2018

10/10 Excellent

Chris

Modern hotel great price in comparison to airport
Very convenient for Nantes airport and trams into Nantes center.Set on a large commercial center but still with some nice grills and places to eat and drink
Stayed 1 night in Aug 2018

10/10 Excellent

David

Good value
Staff at reception were all wonderful. Ample parking, good sized bedroom/bathroom. No kettle in room but coffee available at reception. Plenty of places to eat and shop as next to large shopping centre. Regular tram service into nantes. Would stay again
Stayed 3 nights in Aug 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice practical room with everything you need for a one or two night stay.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with the worst internet
Location and comfort definitely worth it. Breakfast typical French style, very boring Internet was almost non existing (we are in 2018)
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Clean hotel in an excellent location to all amenities such as the shopping centre, tram, restaurants etc. more of a business hotel than a family but good stay for the price.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
All very good well looked after needed milk in room for tea and no fuss at all

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel.
Very clean and tidy stay with great access to local amenities. Great for out of City experience with large retail outlets and restaurants within a stone throw.
Stayed 2 nights in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Do not stay here!!
Awful hotel with terrible customer service. The A/C does not work in the hotel unless every room on a floor has it on. As i was in bed (at 22:30) with it off this led to a hotel worker entering my room to try and turn it on. Unsurprisingly i was not happy. So dont stay here unless you want a random stranger to enter your room in the middle of the night!
Stayed 2 nights in Jun 2017
Response from Direction Bho Hotels on 27 Jun 2017
Dear Host, After your stay in our hotel, you were kind enough to express your comments on Tripadvisor. A big thank you first because your comments are valuable: they help us improve our services. First of all, I would like to offer you our most sincere apologies for the inconvenience that has thwarted your stay. We assure you that all feedback from our customers is valuable to us in making progress, and we would appreciate your comments to satisfy you. We strive to make the necessary corrections and adjustments on an ongoing basis. We hope to have the pleasure of welcoming you once again to show you our true face. Audrey WITCZAK Audrey.w@hotelsbho.com

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

JP, Sussex, England

Liked: Cleanliness, room comfort
Modern, clean budget hotel
Sought a clean, basic one night stopover en route to the south. The hotel is exactly that. Decor is cheap, but very bright and cleverly designed ( a poor man's Conran). Room was clean, bed described as 'double' was a good king-size and clean and comfortable. Just what we needed for the price. We used the road name in the sat nav to locate the hotel, which failed spectacularly and left us on the other side of the river. We then used postcode for other hotels later in the holiday, so this would probably have worked here. The area is rather homogenous, but the hotel is on the tram line and next to the football stadium, so good landmarks.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good solid place to stay
I liked the presentation of the room and the bed was really comfortable. The hotel was very quiet and the staff very friendly and helpful. It was a pity that breakfast came at an additional charge, and each room really should come with a kettle and the usual complimentary tea and coffee for the price you pay. Other than that, it was really well located, with loads of shops and restaurants nearby, and easy access to the town and freeways. Definitely a good place to stay.

10/10 Excellent

Muzzy of Idle, Bradford, West Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find. Superb value
A great little hotel just off the peripherique. Ideal location for Zenith Nantes stadium. Very close to restaurants etc.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest hotel - v good value
We checked in late after 11pm on route to the south of France. It was easy to find, had secure parking. The room was modern and very clean. The receptionist spoke English. We didn't book a family room but did request a baby cot but this wasn't provided, we had taken our own just in case. There were no drink making facilities in the room, however you were able to purchase water etc from the bar downstairs. We also didn't get a chance to sample the food however we were exceptionally impressed with the hotel for the price. Would def recommend.

8/10 Good

Sacha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:
Stayed 2 nights in May 2024

10/10 Excellent

Muriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentillesse, professionnalisme
Stayed 1 night in May 2024
Response from la réception on 14 May 2024
Bonjour Muriel, L'équipe Akena vous remercie de l'intérêt que vous lui apportez, et espère vous revoir lors de votre prochain séjour.A très bientôt .

8/10 Good

manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien hormis l odeur de peinture pendant les travaux . Et la ventilation des toilettes trop bruyante
Stayed 5 nights in Mar 2024
Response from La Réception on 22 Mar 2024
Bonjour, nous vous remercions pour votre retour.Nous avons bien pris en compte vos commentaires.

6/10 Okay

Bertrand

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Morgane Première de Réception on 19 Feb 2024
Bonjour Bertrand,Nous vous remercions pour votre retour.Au plaisir de vous revoir chez nous.

8/10 Good

Thibaut

Stayed 1 night in Feb 2024
Response from Morgane Première de Réception on 19 Feb 2024
Bonjour, Merci pour votre retour.Au plaisir de vous revoir chez nous.La Réception

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Morgane Première de Réception on 19 Feb 2024
Bonjour Patrice,Merci pour cette très belle note.Nous sommes ravis de constater que votre séjour s'est bien passé.

8/10 Good

Pascal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Morgane première de réception on 10 Jan 2024
Bonjour Pascal,Merci pour ce retour !Nous espérons vous revoir chez nous.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Décevant même si prometteur de prime abord
curieusement j'ai été déçue j'avais pourtant gardé un bon souvenir d'un précédent séjour cette fois, un accueil tout juste poli une télécommande qui ne marchait pas; personne n'est venu comme promis le lit présente des angles pointus auxquels je n'ai pas manqué de me cogner + absence de vrai bureau et peu d'espace de manière générale
Stayed 1 night in Dec 2023
Response from Louise on 26 Dec 2023
Cher client(e), Nous vous remercions pour le retour sur votre séjour, qui nous aidera à améliorer nos services dans le futur. Nous tenons à vous présenter nos excuses concernant votre accueil négligé, non conforme à notre charte qualité. Nous espérons vous accueillir lors de votre prochain séjour, pour lequel nous ne manquerons pas de vous fournir un service client digne des hôtels Akena. Bien à vous, la Réception

8/10 Good

florence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Louise on 26 Dec 2023
Cher cliente, Nous vous remercions pour le retour positif suite à votre séjour dans notre hôtel.Nous serons ravis de vous accueillir pour vos prochains séjour!Bien à vous, la Réception

10/10 Excellent

Gilles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Tres bien, comme a chaque fois.
Stayed 1 night in Oct 2023
Response from Louise on 26 Dec 2023
Cher client, Notre équipe vous remercie pour votre retour positif.Nous serons ravis de vous accueillir de nouveau pour votre prochain séjour!Bien à vous, la Réception

8/10 Good

Justine

Stayed 1 night in Dec 2023
Response from La réception on 13 Dec 2023
Bonjour, Nous vous remercions pour votre séjour.