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"The hotel is quite nice and in an excellent location. We booked a suite with a terrace and supposed lake view. While the room was plenty large and well appointed. The terrace was a 2x2 terrace on the side with a barely visible view of the lake through several trees. We also experienced no hot water for a full day out of a 4 day stay. While we understand that equipment breakdowns happen; management felt an AI written apology was sufficient. My experience in similar circumstances has been that customers deserve a bit more in terms of credits or discounts to maintain satisfaction in these type of situations. "

"Absolutely disgusting rooms with filthy and stinky carpets, disgusting rusty kitchen area, the whole 1st floor’s carpets were disgusting, filthy and the whole Corridor had unbearable stink!we were given a room on first floor but we couldn’t stay in that room because it was absolutely disgusting dirty and was stinking because of the filthy carpets.i got upset and asked night receptionist Hilal to change our room and she gave us a clean room on the 4th floor. "

"Excellent room was offered an upgrade, staff was courteous and very accommodating!"

"Centrally located. Nice and professional staff. Good price. Exceedingly clean. Close to the Metro stop. Kinda perfect. We ate great Lebanese, Vietnamese, and traditional Swiss food all within five minutes of this hotel. Very cool area of town. Make sure to check your messages and notifications in the hotels.com app a few days before check in for your free Lausanne travel pass. We didn’t realize we had the pass in our phone when we arrived in Lausanne, and took an Uber from the port to the hotel. No big deal, but we could have just jumped the Metro for free if we had realized we had already received the pass."

"It would be nice to have a bigger fridge. There was no coffee maker and not enough garbage cans. (They were tiny). The steam room was not working and the pool gone. (Under renovation). The restaurant had limited selection and no late night options. The room was good but we were next to elevator. The hair dryer plug doesn’t fit in socket and the sink didn’t drain."

"Good hotel "

"Very clean and professional help. Thank you"

" I highly recommend this hotel. A great location with stunning views. The staff were amazing, we had a wonderful check in experience. Bar staff were extremely friendly. Breakfast waitress and waiters were kind and very helpful. Our room was clean, warm , with everything we needed."

"Room was clean to a high standars howver can tell its an older hotel with cracks on door frames and bathroom"