Poor!! When we arrived I was asked to pay again!! I explained to the receptionist that we had already paid! She was very confused as I wanted a yurt for 2 adults & 3 children (as booked) and she wanted to give me a 2 man yurt. This was resolved and we were given a yurt for 5 people, however, there was no bedding!! this was not mentioned in any of the information!!!!!! Later on in the day I had a phonecall from the manager who was very abrupt/rude and demanded an additional 30 euros for the 3 children (3 x 10 euros). I felt conned and cheated. I had booked for 5 people as my booking confirmation confirmed and had paid. I was very disappointed. Customer service was poor, no bedding (dirty mattresses), additional payments/costs demanded.... Will not return.