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Reviews of La Quinta Inn & Suites by Wyndham Russellville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Russellville
111 E Harrell Dr, Russellville, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 561 out of 839 reviews" "
Rating 8 - Good. 199 out of 839 reviews" "
Rating 6 - Okay. 47 out of 839 reviews" "
Rating 4 - Poor. 19 out of 839 reviews" "
Rating 2 - Terrible. 13 out of 839 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was great. Staff was kind and helpful.
Stayed 3 nights in May 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and property were fine. The room could have been made more comfortable with a decent armchair and ottoman. The bed was comfy, though!
Stayed 1 night in May 2024
Response from Tameka Boen, General Manager on 6 May 2024
Thank you for reviewing!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when visiting my daughter at ATU. It’s close to the highway, campus, shopping and several great places to eat. The staff is always friendly and helpful. The rooms are always clean and comfortable.
Stayed 1 night in Apr 2024
Response from Tameka Boen, General Manager on 6 May 2024
Thank you so much for your kind review!

8/10 Good

Caleb

Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked to be newly remodeled. It was clean, modern & quiet. Several restaurants were even in walking distance.
Stayed 1 night in Apr 2024
Response from Tameka Boen, GM on 22 Apr 2024
Thank you very much!

8/10 Good

Kimberly

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Mar 2024
Response from Tameka Boen, General Manager on 15 Apr 2024
Thank you so much!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tameka Boen, General Manager on 15 Apr 2024
Thank you!

6/10 Okay

Sherry

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tameka Boen, GM on 22 Apr 2024
Thanks!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, our room was amazing and the front desk people when we arrived and checked out were amazing. Breakfast was also really good:
Stayed 1 night in Apr 2024
Response from La Quinta inn and Suites on 9 Apr 2024
Dear Lisa.Thank you so much for your kind feedback!

10/10 Excellent

Lelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay at an affordable price.
Stayed 3 nights in Mar 2024
Response from Tameka Boen, General Manager on 3 Apr 2024
Thank you!

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tameka Boen, General Manager on 3 Apr 2024
Thank you!

6/10 Okay

Rachel

Stayed 1 night in Mar 2024
Response from Tameka Boen, General Manager on 3 Apr 2024
Thanks!

10/10 Excellent

julie

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love it here there service is so good they clean so well great experience definitely come back anytime I need a hotel
Stayed 1 night in Mar 2024
Response from Tameka Boen, General Manager on 11 Mar 2024
Thank you!

10/10 Excellent

Jamison

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely would come back
Stayed 2 nights in Mar 2024
Response from Tameka Boen, General Manager on 11 Mar 2024
Thank you!

6/10 Okay

Andrew

Liked: Staff & service
There is nothing unique about this hotel, just a normal average la quinta
Stayed 1 night in Feb 2024
Response from La Quinta inn and Suites on 4 Mar 2024
Dear Andrew.Thank you so much for sharing your feedback about your recent stay at La Quinta inn in Russellville AR.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from La Quinta inn and Suites on 4 Mar 2024
Dear jason.Thank you so much for sharing your feedback about your recent stay at La Quinta inn in Russellville AR.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and comfortable. Would recommend.
Stayed 1 night in Feb 2024
Response from Tameka Boen, General Manager on 1 Mar 2024
Thank you!

8/10 Good

Adelaide

Satellite tv wasn’t working. Bed was hard. Room appeared clean and smelled fresh.
Stayed 1 night in Feb 2024
Response from Tameka Boen, General Manager on 28 Feb 2024
I am so sorry to hear about your tv problems, we sent maintenance up immediately to check on the issue. I apologize that it could not be fixed during your stay.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable beds and pillows, very friendly staff!
Stayed 2 nights in Feb 2024
Response from Tameka Boen, General Manager on 28 Feb 2024
Thank you so much for your review!

4/10 Poor

Gene

Stayed 1 night in Feb 2024
Response from Tameka Boen, General Manager on 23 Feb 2024
I am so sorry to see we did not meet your expectations, we hope you will give us another chance in the future.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new and amazing at this price
Stayed 1 night in Feb 2024
Response from Tameka Boen, General Manager on 23 Feb 2024
Thank you very much!

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 1 night in Feb 2024
Response from Tameka Boen, General Manager on 23 Feb 2024
Thanks so much!

8/10 Good

Johnna

Stayed 1 night in Jan 2024
Response from Tameka Boen, General Manager on 23 Feb 2024
Thank you!

10/10 Excellent

beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth hotel on our trip from NJ to Kansas City. It was such a pleasure to be in a room where everything worked - heat, shower, room blackout shades. There was even a white noise device which was a plus. The facility was clean and updated. And it included a very nice free breakfast. Staff was friendly and professional.
Stayed 1 night in Feb 2024
Response from La Quinta inn and Suites on 8 Feb 2024
Dear Beth.Thank you so much for letting us know about your recently stay at La Quinta Inn and Suites.Your feed back is very important to us.

4/10 Poor

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room smelled of marijuana. The deadbolt would not latch at all and the secondary interior latch was useless as the door would just open easily just rubbing it.
Stayed 1 night in Feb 2024
Response from Tameka Boen, General Manager on 23 Feb 2024
I am so sorry to hear about this. If I had realized there was a problem with the latch we absolutely would not have had it in service. I am mortified this happened.

10/10 Excellent

Herta

Travelled with partner
None
Stayed 7 nights in Jan 2024
Response from Tameka Boen, General Manager on 29 Jan 2024
Thank you!

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our one night stay. The staff were friendly and helpful. The lobby and our room were clean and well maintained. Appreciated all of the amenities available. Complementary breakfast had a good selection.
Stayed 1 night in Jan 2024
Response from La Quinta inn and Suites on 25 Jan 2024
Dear Audrey. Thank you for taking the time to tell us about your experience at La Quinta inn and Suites of Russellville AR.Its always a pleasure to received a positive feedback!

10/10 Excellent

Ann

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Tameka Boen, General Manager on 22 Jan 2024
Thank you!

4/10 Poor

Don

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient to tech...disappointed both bathrooms in both rooms were dirty with hair and urine...and when i reported it to front desk and asked for disinfectant wipes it took some time to provide with no apology for dirty bathrooms.
Stayed 1 night in Jan 2024
Response from Tameka Boen, General Manager on 22 Jan 2024
I am so sorry to hear this! I will speak with both my housekeeping and front desk departments. This never should have happened and my employees should always be offering to clean this up for you.

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2024
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you for reviewing!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you!

10/10 Excellent

Pedro

Travelled with family
Stayed 1 night in Jan 2024
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you!

10/10 Excellent

Amy

Stayed 1 night in Jan 2024
Response from Tameka Boen, General Manager on 19 Jan 2024
Thanks!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and dog friendly! Staff was amazing and rooms were very clean and comfortable.
Stayed 1 night in Jan 2024
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you so much!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basketball Tournament
Was in town for a Basketball tournament. Hotel was in a good area and right off the highway. Central to the areas I visited. Plenty of restaurants near by.
Stayed 2 nights in Dec 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you for reviewing!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room configuration for a family of 5. Lots of space. Kids loved the pool. Breakfast had good options.
Stayed 1 night in Dec 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you so much!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from La Quinta Inn and Suites. on 31 Jan 2024
Dear Guest.Thank you so much for taking the time to give us a feedback about your resendly stay at La Quinta Inn and suites.

6/10 Okay

scott

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Not the greatest.
Bedding on sofa bed and roll away bed had blood and urine stains on them. The guy when we checked in had no personality whatsoever. Dog barking all morning. Employee in the breakfast area complaining about “people making multiple trips” is why all the eggs are gone.
Stayed 1 night in Dec 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
I am mortified to hear this! It has always been our policy to dispose of any sheets with blood for health reasons, so for this to have happened is concerning and will be discussed with my staff. I sincerely apologize. I will be speaking with my breakfast staff as well as we hope that our guests feel free to enjoy as much breakfast as they please. I never want any of my guests to feel as if they are unwelcome.

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you!

8/10 Good

Marylou

Stayed 2 nights in Dec 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you!

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The in-room chair was uncomfortable, the coffee was bad. The Staff was great! The room was very clean.
Stayed 2 nights in Dec 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you for reviewing! I am sorry to hear that you found our in-room chair to be uncomfortable. Our king ADA rooms have a recliner in them, we only have two of those room types, but if you let us know the next time you book we will do our best to get you in one of those rooms.

10/10 Excellent

Gena, Helena

Stayed 5 nights in Oct 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you!

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you!

10/10 Excellent

Rohit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
Thanks!

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
excellent
Loved this hotel and we will come back
Stayed 1 night in Dec 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you so much!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tameka Boen, General Manager on 19 Jan 2024
Thank you!

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our kids and grandkids really enjoyed the pool. The hotel is in a very convenient location for those who are passing through or visiting family. Very close to dining and gas stations. The beds were very comfortable as well.
Stayed 1 night in Nov 2023
Response from Tameka Boen, General Manager on 4 Dec 2023
Thank you so much for your review!

8/10 Good

William, Westmorland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good room for the price. Will be staying there again the next time we're in the area
Stayed 2 nights in Nov 2023
Response from La Quinta inn and Suites on 27 Nov 2023
Dear William.Thank you for taking the time to tell us about your experience at La Quinta inn and Suites of Russellville AR.Its always a pleasure to received a positive feedback!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The jets in the hot tub didn’t work and the beds were very hard and uncomfortable. Other that those things, nice hotel, very clean and quiet and friendly staff
Stayed 1 night in Nov 2023
Response from Tameka Boen, General Manager on 4 Dec 2023
Thank you for your review! I am so sorry you found our beds to be uncomfortable, we are in the process of replacing them.

8/10 Good

Kristin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had someone try to open the door in the middle of the night but we were by the elevator. Not the hotels fault but still part of our experience. No other issues. This hotel made us want to stay at more / look into more la quintas due to the cleanliness and pet accommodations. It was a great place to stop for the night. Thank you!
Response from Tameka Boen, General Manager on 19 Nov 2023
Thank you for your review! I am so sorry to hear someone tried to open your door that must have been startling. I am glad that the rest of your stay was to your liking.