View from property

Reviews of Russell Top 10 Holiday Park

3 out of 5
Russell Top 10 Holiday Park
1 James Street, Russell, Northland

Reviews

8.8

Excellent

Rating 10 - Excellent. 22 out of 41 reviews" "
Rating 8 - Good. 15 out of 41 reviews" "
Rating 6 - Okay. 2 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and basic facilities
Stayed 1 night in Jul 2021
Response from Einnee Park Manager on 19 Jul 2021
Dear expedia user, Thank you for taking the time to write a review, we really appreciate it! We read every review and use both positive feedback and constructive criticism to shape the future of Russell TOP 10 Holiday Park. If you intend on returning to Russell TOP 10 Holiday Park we would love to have you stay again. Thanks in advance for helping us spread the word about how awesome Russell TOP 10 Holiday Park really is :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what i needed for a weekends stay.
Stayed 2 nights in Jul 2021
Response from Guest Relations on 5 Jul 2021
That is great feedback, thank you so much for sharing with us and we're pleased your enjoyed your weekend with us.

6/10 Okay

karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great facilities
Everything would've been excellent if it wasn't for a huge domestic which went for several hours throughout the night. Police were called. An unfortunate and awful event. However, the glamping tent was gorgeous and facilities were clean and plentiful. We will go back, hopefully the disrespectful, violent family will not!!! (we have been assured by management that they will not be allowed back in the park).
Stayed 1 night in Apr 2021
Response from Guest Relations on 20 Apr 2021
This was horribly unfortunate for all the guests with us that night and we can not apologise enough for the disrespectful and immature behaviour from this group of so-called "adult" patrons. We will not be accepting them back into our park and we do hope you come and stay with us again and experience what a true stay at Russell is like. Thank you for sharing your feedback here and for speaking with our Park Manager directly regarding this incident. Until we see you again Karen, happy and safe travels.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean facilities and friendly staff.
Stayed 1 night in Mar 2021
Response from Guest Relations on 16 Mar 2021
Thank you very much, pleased you enjoyed Russell and the holiday park. Hope to see you again soon.

10/10 Excellent

Mrid, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are staying at bayview cabin so the location is up hill and can see the sunset, perfect location, close to ferry and dairy, room is clean and spacious enough for the 3 of us, thank goodness for air conditioning in the room. Will recommended and will come back again
Stayed 3 nights in Jan 2021
Response from Guest Relations on 20 Jan 2021
Really lovely review, thank you for sharing this with us and we're pleased you are enjoying your stay. Have fun!!

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Standard cabins are clean and basic, have a nice verandah though. Office hours were quite limited when we stayed.
Stayed 1 night in Nov 2020
Response from Guest Relations on 10 Nov 2020
Thank you so much for your candid review Peter. We are on reduced hours due to COVID. This allows us extra time to ensure everything is clean and safe for our guests. We look forward to going back to our longer hours soon... fingers crossed. Thanks again from the team.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too Short
Sadly was only a one night stay but Russell Top10 is the place you could stay for a week, very quiet, great facilities, throughly recommend
Stayed 1 night in Oct 2020
Response from Guest Relations on 25 Oct 2020
Hello Helen and we thank you for your review. We hope that next time you are in the area you have more then one night to explore. Until then, safe and happy travels.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxed.
Stayed 4 nights in Sep 2020
Response from Guest Relations on 1 Oct 2020
Pleased you had a relaxed stay. Thank you for taking the time to review the park.

10/10 Excellent

JSV, New Zealand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, with most of the amenities you would expect at an affordable price. The whole experience is of a professionally managed property. Excellent location and lots of options when it comes to the type of accommodation the property provides. I will definitely recommend.
Stayed 1 night in Jul 2020
Response from Alicia on 5 Aug 2020
Thanks so much for this wonderful review. We are glad you enjoyed yourself :)

10/10 Excellent

Cilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Russell Camping Experience
A great overnight stay with town at walking distance. Thank you 😊
Stayed 1 night in Mar 2020
Response from Guest Relations on 4 Mar 2020
Very welcome Cilla and thank you for writing this review for us. Happy and safe future travels.

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Guest Relations on 31 Jan 2020
Zippity doo da Diego, thank you very much for your 10 out of 10 review. We are pleased that you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly and clean, perfectly situated. Love staying at this Holiday Park
Stayed 3 nights in Jan 2020
Response from Guest Relations on 22 Jan 2020
We love having you, thank you for your feedback. Cheers, Charissa

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Guest Relations on 29 Dec 2019
Thank you for your review. Happy future travels.

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole complex was clean and tidy.....no hassles and where able to come and go as we pleased....enjoyed the view from our unit and would like to be able to come back in the near future.....loved our stay....thank you
Stayed 2 nights in Oct 2019
Response from Guest Relations on 17 Nov 2019
Hi Sue, Thanks for taking the time to leave us a review about your stay at Russell TOP 10 Holiday Park. We really appreciate your feedback and always take on board your comments to help us to deliver our guests an even better holiday! All the best from the team and ourselves here at Russell TOP 10 Holiday Park.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet during our winter stay. Very nice spot.
Stayed 1 night in Jul 2019
Response from Guest Relations on 14 Jul 2019
Nice review and sounds relaxing. Thank you for sharing with us.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy with the accommodation and would happily stay again
Stayed 1 night in May 2019
Response from Guest Relations on 15 May 2019
Wonderful feedback Donna, thank you for sharing your experience with us.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Guest Relations Russell Top 10 Holiday Park on 28 Apr 2019
Thank you for your top star rating. Hope we'll see you again.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Glamping
Fabulous. Great spot. Beautifully clean and tidy and friendly helpful staff.
Stayed 1 night in Mar 2019
Response from Guest Relations on 25 Mar 2019
Hello Yvonne, thank you for your lovely review and we are really happy that you enjoyed your stay. We are very lucky to be in such a beautiful spot with such a gorgeous outlook.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, lovely accommodation, great amenities.
Stayed 3 nights in Dec 2018
Response from Guest Relations on 29 Dec 2018
Thank you for your review. Russell is such a lovely, historic place and we are happy you enjoyed it and also our holiday park. Happy Holidays!!

10/10 Excellent

Tiari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do it again soon!!!!!
My brother and I spent 5 nights at Russell Top Ten Holiday Park and enjoyed every moment of it. The staff were so friendly and helpful and everything was just in tip-top condition and clean.
Stayed 4 nights in Dec 2018
Response from Guest Relations on 29 Dec 2018
Hello Tiari and we're very pleased you had such an enjoyable experience at our Holiday Park. We look forward to welcoming you back soon. Happy Holidays.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Guest Relations on 25 Dec 2018
Hooray for FIVE STARS!! Thank you for the review. Happy Holidays.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, close to ferry terminal and beach. Toilets were up hill. Not a proper arrangement for power supply. Power extension strip was in use to connect 6 outlets.
Stayed 1 night in Oct 2018
Response from Fiona on 16 Oct 2018
Hello, Thank-you for your feedback which we have taken very seriously and are investing the power supply arrangement as you mentioned. Cheers

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from The Russell TOP 10 Team on 1 Oct 2018
Thanks for the rating :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Epic spot 5 min walk from the beach and town center, it was a awesome stay
Stayed 1 night in Aug 2018
Response from Fiona on 27 Aug 2018
It was awesome having you stay with us.

10/10 Excellent

Coen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Russell easy
Great clean and good cabin. Had an awesome time in Russell.. Easy to walk to the warf from the top 10
Stayed 1 night in Jul 2018
Response from Fiona on 24 Jul 2018
Thanks Coen - appreciate your taking the time to comment.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Lack lustre accommodation
Not good value for money. Down pipe outside bedroom window dripped all night and had to close window, although very humid, in order to be able to sleep. There was an overflow of dirty brown water from beneath shower block, which ran across the footpath leading to the shower block. Overall disappointing.
Stayed 1 night in Apr 2018
Response from The Russell TOP 10 Team on 26 Apr 2018
Hi. I am sorry to hear you found our accommodation lack lustre. Had you brought the dripping pipe to our attention we would have done our best to rectify the issue for you during your stay. With regards to the overflow of water we had a burst drainage pipe during your stay, which was unfortunate, but has since been rectified.

10/10 Excellent

Gem, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very happy with our Bayview cabin, lovely park, walking distance to Russel town centre too, would stay here again.
Stayed 2 nights in Apr 2018
Response from Operations on 11 Apr 2018
Thanks for the awesome rating

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location close to town & other beaches.
First time up in Russell with my family & we enjoyed our stay at this holiday park. A bit pricey for a small cabin for a family of 4 & so close side by side of other cabins but either than that I'd recommend coming back to stay again.
Stayed 2 nights in Mar 2018
Response from Operations on 11 Apr 2018
We are glad you enjoyed your stay with us, we do hope make it back some time such a lovely place to bring the family for a holiday.

4/10 Poor

Gina, New Zealand

Liked: Staff & service
Disliked: Room comfort
3 night stay
Russell - what a fantastic place to stay great place with great people. The holiday park was well maintained with great amenities and very friendly staff. Now time for the moan... we had a terrible mattress on our bed though which was very disappointing and caused us a lot of discomfort - budget basic cabin would have been sufficient for our needs if the mattress and the bed were not so uncomfortable. I suggest you look at replacing them not only was the mattress well worn in places but the actual base of the bed made you feel like you were going to fall out of it. Other than the gripe about the bed all other areas were ok.
Response from The Russell TOP 10 Team on 7 Apr 2017
Thanks for the review Gina. We will look at the bed in our winter replacement program. It's a shame that the bed resulted in a score of 2 out of 5 given you thought the park was a fantastic place to stay overall. Hopefully we can do better next time!

8/10 Good

Bek, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the kids to stay
Great place for families and easy walking distance into the main street of the town/beach. Was lovely. Thanks so much for having us!
Response from The Russell TOP 10 Team on 7 Apr 2017
Thanks so much for staying :)

8/10 Good

RICHARD MARSH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Richard!

8/10 Good

Bev, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple cabin with a wonderful view
The lovely reception girl welcomed us so warmly and helped book our sailing trip for the following day without any fuss. The park was well maintained and clean. Everything we needed was in our cabin and we could eat our meals at the outdoor setting provided. The little hill walk to get to the cabin was well worth it for our view. Many thanks!
Response from The Russell TOP 10 Team on 7 Apr 2017
Thanks for the kind words Bev. We hope to see you again soon!

8/10 Good

Colleen, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pretty place to stay
Lovely place lovely people close to all amenities. Reasonable rates.
Response from Management on 12 Mar 2017
Thanks for the review Colleen :)

6/10 Okay

Donna, Otaki, NZ

Liked: Cleanliness, staff & service
Disliked: Room comfort
Motel in Holiday Park by the sea.
The holiday park in general was fine, well situated close to village, wharf and beaches, but the self contained unit was rather cramped and basic, although it had spectacular views over the bay. The main problem was lack of air conditioning which was desperately needed as the unit faced the afternoon sun and heated up like an oven! The heat stayed all night, making it nearly impossible to sleep! Even an awning would help! We stayed 10 nights!!!
Response from Management on 8 Mar 2017
Thanks Donna. We will take your feedback on board regarding the air-conditioning and awnings when we look at our upgrade program over winter :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice caravan park in a great location
Clean room, basic facilities, great quiet location but still an easy walk to town. Would definitely come back
Response from Management on 8 Mar 2017
Thanks!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy as Larry
Very clean and lovely staff. Defo stay again.
Response from General Manager on 8 Mar 2017
Thanks Tony, or is it Larry? :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice accomodation for kids too
A great holiday accomodation for the whole family.
Response from The Russell TOP 10 Team on 14 Oct 2016
Thanks so much for the lovely review :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely View
We couldn't have asked for better! The staff are lovely and helpful! We arrived very late and all our documents were left in the safe. Woke up to a lovely view! Thank you
Response from Manager on 9 Jul 2016
Thanks for the great review. That view certainly is something!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Guest Relations on 5 Aug 2019
We cannot ask for any more than a perfect score... thank you so much for your review.

8/10 Good

Johan Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kannattaa yöpyä.
Russel TOP 10 Holiday park oli erittäin mukava ja siistit tilat. Pikku miinus tulee siitä että huoneet olivat erittäin lämpimät (tottakai kun ulkona on +30 mutta ei löytynyt mitään auttavaa tekijää huoneessa)
Stayed 3 nights in Feb 2019
Response from Guest Relations on 27 Feb 2019
Thank you Johan, we are pleased you enjoyed your stay at Russell and thank you for your review. We have listened to the feedback regarding the warmth in your cabin/villa and it has been forwarded to management to access and see if this can be rectified moving forward. We wish you happy and safe travels wherever the road takes you next.

8/10 Good

massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vue et emplacement au top
Très belle vue sur la Bay of Islands
Stayed 1 night in Nov 2017
Thanks for the review :)