Book a Russell Cottage

"Clean but worn "

"Overall it was great the casino had plenty of variety of slots...the food options are limited..and the buffet was not good.... one of my biggest complaints was the shower in the room the water would automatically go from hot to cold over and over but overall a nice hotel "

"There was no bar, even though it was advertised there was a bar and restaurant "

"We ordered room service they told us to leave the tray on the floor outside not only did we not get our room cleaned in the morning no one picked up the tray until we called also we had a cleaning person knock on door asked if we needed anything I said well yes no one came to our room she told me yeah sorry we couldn’t get to your room all tell the night crew to clean your room during turn down service. We returned to our room at 10 pm nothing was done… cleaning crew has definitely gone down I have been here many times this has been very disappointing "

"The room was clean and bed was comfortable. It was a quick commute to UPitt campus."

"Room was clean and comfortable. TV channels are limited -couldn't find Fox News. "

"This is a beautiful hotel! Clean and comfortable! The staff was friendly and the breakfast was great!!! My ONLY suggestion to you all is to maybe consider offering rooms to families with children maybe on the first floor! A family was placed in a room on the 3rd floor and the children appeared to not have any home training WHATSOEVER! The parent allowed them to jump off the beds and run all night long! It’s very disturbing to other guest! This went on til 1:00 AM!!!!! I sent a message to the staff/ manager and nothing was done I don’t believe! Other than that, my stay was very nice! The hotel and staff had nothing to do with children not having home training and knowing how to act and treat others property with respect! "

"Clean "

"Nice, clean room and great breakfast "