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Reviews of Best Western Plus Rumford Falls

2.5 out of 5
Best Western Plus Rumford Falls
50 Prospect Ave, Rumford, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 90 out of 131 reviews" "
Rating 8 - Good. 30 out of 131 reviews" "
Rating 6 - Okay. 2 out of 131 reviews" "
Rating 4 - Poor. 3 out of 131 reviews" "
Rating 2 - Terrible. 6 out of 131 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer motel...clean and well maintained. Great breakfast...friendly and helpful staff.
Stayed 1 night in May 2024

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and hotel was clean. We planned on using the pool in the morning but it was closed. The falls are right across the street. We walked across the bridge for dinner.
Stayed 1 night in Apr 2024

8/10 Good

Chihana

Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Stayed 1 night in Mar 2024

10/10 Excellent

eric

Liked: Amenities
Freshly updated and friendly staff
Stayed 1 night in Mar 2024

8/10 Good

Steven, Princeton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. We were in the area for a four-day ski trip and the BW was perfect for that.
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a clean place. The breakfast was very good. It was very close to Black MT Ski Resort, where I snowshoed. It was very warm and comfortable and nice there.
Stayed 1 night in Feb 2024

10/10 Excellent

Suputtra

Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, clean and quiet. Kids appreciate the pool.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully convenient and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ,convenient , economical, good breakfast , newer building,great bathrooms,very nice staff!
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shiny brand new facility with a great breakfast included.
Stayed 1 night in Jan 2024

2/10 Terrible

Sebastian

Stayed 3 nights in Jan 2024
Response from Nicole on 9 Feb 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Dana

Stayed 1 night in Jan 2024

10/10 Excellent

Dana

Stayed 1 night in Jan 2024

10/10 Excellent

Andrew, Kirkland

Stayed 1 night in Dec 2023

10/10 Excellent

suelen

Travelled with family
Liked: Amenities
The wonderful staff, extremely friendly and accommodating
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This hotel has the friendliest staff of any I have ever stayed in! Everything was clean and easily accessed. The kids loved the salt water pool.
Stayed 1 night in Nov 2023

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place
Stayed 1 night in Nov 2023

2/10 Terrible

Scotty

Stayed 3 nights in Nov 2023
Response from Bianca on 13 Dec 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Trudy

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Bill Brown - Manager on 20 Nov 2023
Thank you for your kind response

10/10 Excellent

John

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Stayed 1 night in Nov 2023

10/10 Excellent

Gordon

Stayed 2 nights in Oct 2023
Response from Bill Brown - Manager on 20 Nov 2023
Thank you for your kind response

2/10 Terrible

Marie Elena

Stayed 1 night in Oct 2023
Response from Nicole on 2 Nov 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best night's sleep in days
Went up there to visit a long-time friend of mine and spent the night at the Best Western plus.... the service was excellent and courteous, the room was spacious and very clean, the beds were very comfortable and well Made.....
Stayed 1 night in Oct 2023
Response from Bill Brown - Manager on 22 Oct 2023
Thank you for your kind response

10/10 Excellent

Neril jr

Liked: Cleanliness, staff & service, property conditions & facilities
I love
Stayed 2 nights in Oct 2023
Response from Bill Brown - Manager on 20 Nov 2023
Thank you for your kind response

10/10 Excellent

Marlene

Stayed 1 night in Oct 2023
Response from Bill Brown - Manager on 22 Oct 2023
Thank you for your kind respone

8/10 Good

JEFFREY, Aguadilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and as expected.
Stayed 1 night in Oct 2023
Response from Bill Brown - Manager on 14 Oct 2023
Thank you for your kind response Jeff

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bill Brown - Manager on 12 Oct 2023
Tim Thank you for your kind response

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bill Brown - Manager on 12 Oct 2023
Kristian Thank you for your kind response

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very pretty hotel wi to comfy beds. I slept well.
Stayed 1 night in Oct 2023
Response from Bill Brown - Manager on 12 Oct 2023
DeborahThank you for your kind response

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bill Brown - Manager on 12 Oct 2023
JoeThank you for your kind response

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
When we arrived the gentleman at the front desk was nice and pleasant. Entering the room it was clean and nice. The only thing was the fold out couch did not have sheets. That was a quick fix from the front desk. Breakfast was so so fruit was old and the eggs were runny
Stayed 1 night in Sep 2023
Response from Bill Brown - Manager on 9 Oct 2023
Thank you for your kind response and apologize for your less than satisfactory observations

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to wedding venue!
Stayed 1 night in Sep 2023
Response from Bill Brown - Manager on 18 Sept 2023
Thank you for your kind response

10/10 Excellent

David L

Stayed 1 night in Sep 2023
Response from Bill Brown - Manager on 9 Oct 2023
Thank you for your kind response

10/10 Excellent

Scott

Travelled with partner
Liked: Amenities
Very nice
Stayed 1 night in Aug 2023
Response from Bill Brown - Manager on 29 Aug 2023
Thank you for your kind response

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well located
My stay was great. Relatively speaking affordable for what you get.
Stayed 1 night in Aug 2023
Response from Bill Brown - Manager on 20 Aug 2023
Thank you for your kind response

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Bh
Stayed 2 nights in Aug 2023
Response from Bill Brown - Manager on 20 Aug 2023
Thank you for your kind response

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Bill Brown - Manager on 10 Aug 2023
Mark Thank you for your kind response

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Got married a few weeks ago and stayed at this hotel and had the WORST experience I have ever had at a hotel. I booked 2 night stay in a suite for myself and my bridesmaids and a one night stay in a suite for my groomsmen. After the first night they tried kicking me out of the hotel room WHILE GETTING READY FOR MY WEDDING. The manager was absolutely AWFUL zero communication amongst the staff. Super unprofessional would not stay here again.
Stayed 2 nights in Jul 2023
Response from Bill Brown - Manager on 9 Aug 2023
Michael First off ,Congratulations on your wedding and you were absolutely correct . We handled your stay completely unprofessional and in total disregard for you special day and I cannot apologize enough .The cause and reason would be far too difficult to explain but it was a situation that could have and should have been handled more appropriately than what it was Please accept my sincerest apologies and congratulations once again And good luck to you

6/10 Okay

Irvin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Bill Brown - Manager on 9 Aug 2023
Thank you for your kind remarks

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Bill Brown - Manager on 9 Aug 2023
Thank you for your kinmd remarks

10/10 Excellent

Manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and helpful. Hotel is new and well kept. Great location for seeing the falls.
Stayed 1 night in Jul 2023
Response from Bill Brown - Manager on 18 Sept 2023
Thank you for your kind response

8/10 Good

Bennaceur

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Bill Brown - Manager on 6 Aug 2023
Thank you for your kind response

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Bill Brown - Manager on 6 Aug 2023
Thank you for your kind response

10/10 Excellent

Bartlett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, decent breakfast. Would stay again.
Stayed 1 night in Jul 2023
Response from Bill Brown - Manager on 28 Jul 2023
Thank you for your kind words

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean, spacious modern facility. Great breakfast set up. Zero complaints.
Stayed 1 night in Jul 2023
Response from Bill Brown - Manager on 24 Jul 2023
Thank you for your kind words

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Bill Brown - Manager on 25 Jul 2023
Im so sorry you had a bad experience with us . I would like to know more about where we failed you in our service standards and see what I can do about correcting our actions for you and future guests Again my apologies and kindly reach out to me when you can