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Reviews of Supernova Hotel

4 out of 5
Supernova Hotel
68 's-Gravendijkwal, Rotterdam, ZH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 47 out of 70 reviews" "
Rating 8 - Good. 17 out of 70 reviews" "
Rating 6 - Okay. 4 out of 70 reviews" "
Rating 4 - Poor. 0 out of 70 reviews" "
Rating 2 - Terrible. 2 out of 70 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from IO on 27 Apr 2024
Thank you for your review Scott!

10/10 Excellent

Thomas, St. Louis Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of our stay was exceptional. The front desk staff were all absolutely wonderful- friendly, kind and helpful. One of the front desk staff, Telma, particularly went out of her way to help us and did so with a constant smile while humming a happy tune. Highest possible recommendation for this awesome hotel.
Stayed 2 nights in Feb 2024
Response from IO on 24 Feb 2024
Hi Thomas,Thank you for this kind review!We appreciate your kind words and hope to see you back at Supernova.

8/10 Good

Anett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and very accommodating! Nice personal touches with the personalized welcome note in our room and record player with music. Would have rated this higher except there was loud music nearby on several nights which interrupted our sleep.
Stayed 6 nights in Dec 2023
Response from TV on 19 Dec 2023
Thank you for the time you took to leave us this review. We are sorry to hear that you have experienced some noise from the neighbors. You can always reach out to the reception with this matter, and we will do our best to make the situation better. We are very happy to hear that you have enjoyed your stay with us. It was a pleasure having you as our guest, and we hope to see you again soon!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in Nov 2023
Response from IO on 28 Nov 2023
Hi Anne,Thank you for your 5 star review!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great long weekend
This is such a beautiful little hotel. The room was so stylish and a great size. It's also walking distance to a lovely street of shops and restaurants so perfect for a little city break.
Stayed 4 nights in Oct 2023
Response from IO on 14 Oct 2023
Thank you, George, for this review!We are happy to hear that you enjoyed your time at Supernova.

10/10 Excellent

Carl

4 night stay
One of the best hotels that I’ve stayed at. A very pleasant 4 night stay. Close to trem line. Walking distance to Euromast. The optional breakfasts were excellent.
Stayed 4 nights in Sep 2023
Response from TV on 24 Sept 2023
Thank you for your amazing review Carl! We are very glad to know that you have enjoyed your stay with us ! We hope to see you soon !

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from IO on 22 Sept 2023
Thank you for your review Darren!

8/10 Good

Sandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional outside, rebuild inside. very nice simple room.
Stayed 1 night in Sep 2023
Response from IO on 12 Sept 2023
Thank you for your review!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was modern, clean and very comfortable. We had direct access to the garden from our room which was an added bonus.
Stayed 2 nights in Aug 2023
Response from IO on 7 Sept 2023
Hi Jill,Thank you for your review!It is great to hear that you enjoyed your stay.

8/10 Good

Iris

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Overall, great stay!
The hotel is a stylish boutique. It was easy to find and located on a quiet street. It is nearby public transit and a short walk to terrific restaurants. Check-in was fast and friendly. The room was clean and had nice amenities. The biggest issue occured on a Sunday afternoon. Despite extending the stay and reconfirming with front desk that we did not want to be disturbed to sleep in, there were several knocks on the door from staff. When I opened the door, the attitude of the front desk staff was icy, "Did you know check-out is at noon?" And I said, "Yes, and we extended our stay." She responded with a scowl, "When?" And I said Friday (also I had sent a message to the hotel a month prior). I could not fall back asleep after a very tiring day and was upset at the unpleasant and unprofessional exchange and poor attitude of this woman. Would I recommend the stay? Perhaps. I'm undecided whether I would want to return next year.
Stayed 2 nights in Aug 2023
Response from Pawel on 4 Sept 2023
Thank you so much for taking the time to share your experience with us. We're glad to hear that you found our hotel to be stylish and you enjoyed your stay.However, we are sorry to hear about the issue you experienced on Sunday afternoon. We apologize for the inconvenience caused by waking you up, and for the unfriendly attitude of our front desk staff. This is not the level of service we strive to provide, and we will be sure to address this with our team to ensure that it does not happen again.We hope that you will consider staying with us again in the future. We would love the opportunity to provide you with a better experience and show you the high level of service that we are known for.Best regards,Pawel Supernova Team F&B management

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from IO on 10 Jul 2023
Hi Marc,Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from IO on 26 Jun 2023
Thank you for your review!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gem of a hotel. Room was large and well designed with a quiet back garden. Staff was incredibly friendly and accommodating. If NOTK is taking over the kitchen for the evening when you are there do not hesitate to book a dinner with them. Truly excellent wine and food. Would stay here (and eat at NOTK) every time I visit Rotterdam.
Stayed 2 nights in Jun 2023
Response from TV on 13 Jun 2023
Thank you for your amazing review! We are very happy to know that you have enjoyed your stay with us, and that the service of NOTK has improved your stay! Looking forward to receiving you again!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from IO on 23 May 2023
Hi Andrew,Thank you for your review!

8/10 Good

Aidan

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from IO on 23 May 2023
Hi Aiden,Thank you for your review!

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel with stylish rooms. Friendly and helpful staff. Nothing was too much trouble and always with a smile. No mirror/socket combo for drying hair but managed.
Stayed 5 nights in Apr 2023
Response from IO on 7 May 2023
Hi Mandy,Thank you for the kind review.We are glad to hear that you had a pleasant stay with us.For your next stay, there is a socket next to the mirror. However, it is easy to overlook it since it is hidden under the black safety cover. We are more than happy to point it out for you the next time!

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious room and great hotel
Stayed 3 nights in Mar 2023
Response from IO on 25 Mar 2023
Thank you for the review Bryan!We are glad to hear you enjoyed your stay.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Great staff.
Stayed 2 nights in Mar 2023
Response from IO on 15 Mar 2023
Thank you Carlos!

10/10 Excellent

Paul

Stayed 1 night in Jan 2023
Response from IO on 23 Jan 2023
Hi Paul,Dank voor je goede review!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a spacious room which was well worth a few extra Euros. Bed was great, and room had a decent sitting area and lots of windows. Staff were great and having free bikes was perfect and we had a nice trip to delft. There are lots of small steps in unit - which was fine for us. Just be aware. An upbeat vibe to the hotel and check out at noon worked well.
Stayed 2 nights in Oct 2022
Response from IO on 23 Oct 2022
Hi Andrew,Thank you for taking the time to write us a review.It is great to hear you had a good stay!The building the hotel is located in is three old buildings combined into one. This is why we have all the small steps on the floors. We hope to see you again at Supernova!Kind regards,Team Supernova

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service, amenities
Don't be surprised if you discover that this NOVA property is actually an old traditional building... Renovated Okay, but not novel or modern. Beware of the stairs and elevator!
Stayed 4 nights in Sep 2022
Response from GD on 9 Oct 2022
Hi David,We appreciate the time you took to share your feedback with us. We indeed are located in an older but renovated building. We kept the traditional design, which had the stairs, and combined this with a modern point of view. We hope you had a pleasant stay.Kind regards,Team Supernova.

6/10 Okay

Ellie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Sep 2022
Response from GD on 9 Oct 2022
Hi Ellie,Thank you for taking the time to leave us a review.Kind regards,Team Supernova.

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My staying did very good Triple room was a big and comfortable.Styled for loft HITECH. Near central city.
Stayed 2 nights in Jul 2022
Response from Giota on 28 Aug 2022
Hi Andrei, thThank you for the lovely review! We hope to have you again with us in the future :)Kind regards, Team Supernova

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, well designed hotel with really friendly staff and a lovely bar / restaurant on the ground floor. Great for a short break in Rotterdam
Stayed 2 nights in Jun 2022
Response from Giota on 24 Jul 2022
Hi Daniel, Thank your lovely review :) We are happy to hear that you had a great experience at Supernova. Hopefully, we'll see you again soon! Kind regards, Team Supernova

10/10 Excellent

Adrian, Rexford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel.
Stayed 5 nights in Jun 2022
Response from Giota on 24 Jul 2022
Hi Adrian, Thank you for your review! We hope you had a great time in Rotterdam :) Kind regards, Team Supernova

8/10 Good

karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool and slightly edgy hotel in Rotterdam
This is a nicely styled, quirky hotel slightly out of the tourist areas. My room was excellent with plenty of room for my bicycle, but there is an outdoor storage shed I also used. The staff was very nice and helpful when they could be. Downside was that the hotel does not provide satellite/cable TV, but does provide access to stream from your mobile. This is awkward for most Americans. Excellent value.
Stayed 2 nights in May 2022
Response from Giota on 24 Jul 2022
Hi Karl, Thank you for your kind words and feedback! We are happy to hear that you enjoyed your stay at Supernova. We would be more than happy to have you stay with us in the future :) Kind regards, Team Supernova

2/10 Terrible

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Noisy.
Stayed 1 night in May 2022
Response from Giota on 24 Jul 2022
Hi Sarah, Thank you for your review. We are very sorry to hear that you experienced this inconvenience during your stay. We hope you enjoyed the rest of your holiday in Rotterdam. Kind regards, Team Supernova

6/10 Okay

Dobromir

Good hotel if you are in the rush and you are relatively close Rotterdam central station but the areas where hotel is located is not great
Stayed 1 night in Apr 2022
Response from Giota on 24 Jul 2022
Hi Dobromir, Thank you for your review and feedback! We hope you had a good time in Rotterdam :) Kind regards, Team Supernova

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2021

10/10 Excellent

L.F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Telma/ Team Supernova on 27 Sept 2021
Hi! Thank you for your amazing review! We are very glad to know that you have enjoyed your stay! Looking forward te receive you once again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, stylish hotel. Lots of great design and some really nice touches like the breakfast bag and free bikes.
Stayed 2 nights in Dec 2019
Response from Jan on 5 Jan 2020
Thank you so much for our first review. Hope to see you again at Supernova hotel.

10/10 Excellent

H.E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from IO on 24 Feb 2024
Thank you for your review!

2/10 Terrible

Turhan

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from IO on 2 Mar 2024
Hi Turhan,We are sorry to hear that you did not have a good experience at Supernova.However, we want to inform you, as informed on check-out, that you have smoked in the room.As stated in our house rules, smoking in the room or any premises of Supernova is strictly prohibited. Therefore, we are obligated to give you a smoking fine and hold this from your deposit.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voldeed uitstekend aan onze verwachtingen
Stayed 1 night in Dec 2023
Response from TV on 18 Dec 2023
Super bedankt voor je review Peter! Wij zijn blij om te weten dat je van je verblijf hebt genoten. Wij kijken er naar uit om je snel weer te mogen ontvangen!

10/10 Excellent

Soeline

Stayed 1 night in Nov 2023

8/10 Good

Piet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from IO on 22 Sept 2023
Thank you for your review Piet!

10/10 Excellent

roberto

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice place, friendly staff. Big and comfy rooms
Stayed 4 nights in Aug 2023
Response from IO on 12 Aug 2023
Thank you Roberto!We are happy to hear that you enjoyed your stay.

8/10 Good

Alexander

Stayed 1 night in Jul 2023
Response from IO on 6 Jul 2023
Thank you for the review Alexander!

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from IO on 26 Jun 2023
Thank you for leaving us a review!

8/10 Good

Suphitcha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Een mooi en proper hotel. Vriendelijk en behulpzame personeel.
Stayed 1 night in May 2023
Response from ER on 10 May 2023
Hi Suphitcha, wat goed om te horen dat je een fijn verblijf hebt gehad bij Supernova. Bedankt voor de positieve review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from TV on 9 Apr 2023
Thank you for your amazing review!!

10/10 Excellent

Filiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was super, netjes en schoon. personeel vriendelijk. Parkeren viel tegen, wij hebben ergens anders geparkeerd. wij hebben grote auto die paste niet in parkeergarage heel smal en klein.
Stayed 2 nights in Feb 2023
Response from ER on 1 Mar 2023
Hi Filiz, Bedankt voor de postieve review, goed om te horen dat het verblijf naar wens is geweest.

10/10 Excellent

CHIAWEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from IO on 14 Feb 2023
Thank you for your good review!

8/10 Good

Lysanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loopafstand van centrum, goed ontbijt, ruime en trendy 4 persoons kamer, aanrader voor weekend rotterdam.
Response from IO on 28 Nov 2023
Hi Lysanne,Fijn om te horen dat je verblijf goed is bevallen!Dank voor je review.

10/10 Excellent

Ng Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supernova is around 20 mins walking distance from Rotterdam Train Station. The room is comfortable, and the staffs are quite friendly.
Response from IO on 9 Jan 2023
Thank you for taking the time to give us this review.We are glad to hear you enjoyed your stay!

10/10 Excellent

soomin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from FV on 29 Nov 2022
Thanks for the great review, we hope to see you next time!

10/10 Excellent

Pieterjan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Een prachtig hotel waar design en oog voor detail centraal staat. Hier verblijven voelde als een echte vakantie!
Stayed 2 nights in Aug 2022
Response from Giota on 28 Aug 2022
Hi Pieterjan, Thank you so much for the kind review!We are happy that you enjoyed your vacation in Rotterdam. Looking forward to hosting you again in the future :)Kind regards, Team Supernova

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay at the Supernova Hotel. Hope to see you again soon
Stayed 3 nights in May 2022
Response from Giota on 24 Jul 2022
Hi Samir, Thank you for your lovely review! We look forward to having you stay with us again in the future :) Kind regards, Team Supernova

10/10 Excellent

Izabela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Giota on 24 Jul 2022
Hi Izabela, Thank you for your review! We are happy that you enjoyed your stay with us :) Kind regards, Team Supernova