Classic Apartment, 2 Bedrooms | Living area
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Reviews of Hideaway of Rotorua

4 out of 5
Hideaway of Rotorua
436 Ngongotaha Road, Rotorua

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 208 reviews" "
Rating 8 - Good. 83 out of 208 reviews" "
Rating 6 - Okay. 11 out of 208 reviews" "
Rating 4 - Poor. 2 out of 208 reviews" "
Rating 2 - Terrible. 3 out of 208 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

sanghyun

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean and the facilities were so good. My family is so satisfied that I will come back. And the children liked it because they could see the animals right in front of them.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property to stay at when in Rotorua. AJ and team was beyond helpful nothing to much trouble. We will definitely be back when next in the region. Highly recommend
Stayed 2 nights in Apr 2024
Response from A.J on 10 Apr 2024
We are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you.Thanks Hideaway team

8/10 Good

Jackie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
Stayed 2 nights in Mar 2024
Response from Hideaway Team on 10 Apr 2024
We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work.Thanks Hideaway team

10/10 Excellent

Jackee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quiet! Bed was very hard, otherwise this is a very lovely place :)
Stayed 1 night in Mar 2024
Response from Hideaway Team on 10 Apr 2024
Your comfort is our top priority, and we apologize for any discomfort experienced. We're currently reviewing our in-room amenities to provide a more comfortable and enjoyable stay."Thanks Hideaway Team

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the new block - rooms are beautiful, location is good and also animals on the property also, which I love! Overall, a very good place to stay! Staff is friendly and price is very reasonable also.
Stayed 1 night in Mar 2024
Response from Hideaway Team on 10 Apr 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon! Team Hideaway.Thanks Hideaway Team

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the new building which is away from the main road. However, for a new building there were a couple of minor flaws which were not game changing but surprising: loose toilet roll holder, a tub spout falling off the wall (screw loose, too), and most irritating, an alarm going off mid night asking you to evacuate the building just because of a power outage in the area… Overall this is a nice place to stay but the new building seems to be built in a rush…
Stayed 2 nights in Mar 2024

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
Stayed 1 night in Mar 2024
Response from Hideaway team on 16 Mar 2024
Thank you so much for taking the time to share your experience with us. We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals.Thank you again for your kind words and we look forward to welcome to back soon.Best

2/10 Terrible

Jen & Garrick

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked 7nts for my family of 5. We loved the look of the playground and that the room had aircon, but the positives end there. Photos on the listing show the twin beds alone, and then the sofa and living/kitchen area alone, does not show you that this is all squished into the same tiny space - what we got vs what we thought we were getting was very misleading. When we tried to speak to the manager about this he got defensive, and when we asked for another room, he denied this option, saying we would have to make a new booking and pay the full amount, rather than pay the difference. Due to this, we complained to Expedia; refund or reimbursement was denied. Manager cornered me in the laundry the next day and said we could have asked for another room which I said we already did before we complained, then he brushed over it saying that 3D rendering had been available of the room, which don't show on the phone app where I booked, so not sure if it's true. The place was grimey and did not feel clean. Cracked toilet seat and tub, sticky dining table even after trying to clean it myself, sheets were itchy, and dirty carpets that walking without shoes on made the soles of my feet black. After just 2nts into our booking, we vacated - ultimately a very expensive mistake. Not sure how this place got so many positive reviews, but I suggest that you spend your money wisely, and avoid this place at all costs. Their bookings are non-refundable for a reason!

10/10 Excellent

ADELE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the perfect spot for our one nighter - grounds were cute as were the animals. Super handy to the life, which is why I chose the place, and stoked that we did. Thank you.
Stayed 1 night in Feb 2024

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hideaway motel was a great family friendly and fun place to stay. Nicely set just out of Rotorua it was safe for our 3 year old to run around and the room itself was pretty nice. A small amount of maintenance would be good in the room but all up a great place to stay
Stayed 1 night in Feb 2024

8/10 Good

Keryn

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Evan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, the staff was wondering and it was a nice quiet spot for our family
Stayed 3 nights in Jan 2024

6/10 Okay

Mildred

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place! Just a bit outside the city. Great location. Very responsive staff.
Stayed 4 nights in Dec 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a family. The staff are very friendly and quick to solve any issues.
Stayed 1 night in Nov 2023
Response from A.J Singh on 27 Nov 2023
Thank you so much for taking the time to share your experience with us. we are very glad to hear that you found our staff to be friendly. we take pried in delivering great service,and we glad that we where able to meet your expectations.Thank you again for your kind words and We look forward to welcoming you back to our Motel in the future.

2/10 Terrible

Margaret

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from A J singh on 3 Nov 2023
Hi Margaret, thank you for your feedback. I was disappointed to see that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. I know our front office team will do everything in their power to check our guests in as soon as possible however, on the occasion our guests arrive earlier than 2PM, it may require a few phone calls to our housekeeping team to clean the room.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean place to stay. Our kids loved the playground and having farm animals wandering around the paddocks outside. Staff were friendly as too
Stayed 1 night in Oct 2023
Response from A.J Singh on 7 Nov 2023
Thank you for choosing our Motel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals. Our Motel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our Motel in the future.

8/10 Good

Ellyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The staff were friendly and helpful. The property was well maintained and even had some livestock. Awesome play area for kids. Would have liked to stay longer.
Stayed 2 nights in Oct 2023
Response from A.J Singh on 7 Nov 2023
Thank you so much for taking the time to share your experience with us. we are very glad to hear that you found our staff to be friendly. we take pried in delivering great service,and we glad that we where able to meet your expectations.Thank you again for your kind words and we look forward to welcome to back soon.Best regard Motel Manager A.J Singh

8/10 Good

Nash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to take the family
Stayed 1 night in Jun 2023
Response from A J Singh on 14 Nov 2023
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Brett

Stayed 3 nights in Jun 2023
Response from A J Singh on 14 Nov 2023
Thank you for taking the time to rate our Motel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! Would recommend!
Stayed 2 nights in Mar 2023
Response from A J Singh on 14 Nov 2023
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

10/10 Excellent

YAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very suitable for family
Response from A J Singh on 14 Nov 2023
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 Excellent

Kellie

Stayed 1 night in Jan 2023
Response from A J Singh on 14 Nov 2023
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

6/10 Okay

andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Large space for living in.
Stayed 1 night in Feb 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very clean and tidy and had everything we needed. It had an awesome playground and the farm animals were a bonus. The wifi was awesome too. The single bed was super comfortable, just a little short for our tall girl.
Stayed 3 nights in Jan 2023

6/10 Okay

Mark

Stayed 2 nights in Jan 2023

6/10 Okay

Shubhkaran

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property is over priced,very small and condition needs to be looked into for some of the things. It is close to all the activities like skyline,mini golf etc.

8/10 Good

Myeong-il

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and tidy
Stayed 1 night in Dec 2022

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rooms and how big they were - heaps of room. Tidy and very modern looking and the bed was real comfy. would recommend. and the Alpcas were cute
Stayed 2 nights in Nov 2022

4/10 Poor

Geoffrey

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The more you looked at the place over the 2 day stay we had the more you could see how unclean the room was mold on the windows and curtains, multiple cob webs, hand prints all over the wall, dirty walls and doors, bed sheets were horrible to sleep in, the bed felt damp. staff were not friendly at all and the drive way badly needs the deep pot holes filled will not recommend or stay again
Stayed 2 nights in Nov 2022

8/10 Good

Alys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved that it was a great family friendly spot. The playground is old but convenient and the animals are delightful. The room was comfortable and it was a good base while exploring Rotorua. Far enough away that there is no smell. Only downfall was it looked like the cleaners might have missed the bath tub. But well worth the stay and value for money.

8/10 Good

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location, good rooms.

10/10 Excellent

Tammara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat place. Have cute farm animals on the property too, made it even more interesting.
Stayed 3 nights in Oct 2022

10/10 Excellent

Leonie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a view of the lake, was out of town, comfortable and clean
Stayed 3 nights in Sep 2022

2/10 Terrible

Ambrish

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a couple of nights at this motel. Where to begin: - They provided with only one soap, shampoo and body wash for 3 adults booked and staying. - They did not replenish them the next day. We had to use our own. - They replenished one Towel short the next day. We had to use our own. - When we asked them to provide the above utilities, they did not bother to even respond. - PLUS we found a Cockroach roaming in the room. Disgusting service and place. Avoid at all cost.
Stayed 2 nights in Jul 2022

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter over the alpacas and chickens! Brilliant play area!
Stayed 2 nights in Jul 2022

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll definitely book again. Wonderful staff. Family friendly accommodations.
Stayed 1 night in Jul 2022

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is very clean and comfortable. Designated car space right in front of the room very convenient.
Stayed 3 nights in Jun 2022

10/10 Excellent

Sohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Rotorua
Best place to stay in Rotorua! Great family run business!
Stayed 1 night in May 2022
Response from P on 13 Jun 2022
Thanks for the review. See you next time your passing through Rotorua

8/10 Good

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything inside the unit was very new and tidy apart from the pullout sofa beed which was extremely uncomfortable. Receptionist was very friendly and helpful.
Stayed 1 night in Apr 2022

10/10 Excellent

Sonal

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a pets friendly location which allowed us to have our puppy with us. The room was spotless. Service in general was great. The premises were beautiful and tidy. We had a great stay.
Stayed 2 nights in Feb 2022

8/10 Good

Brendon

Stayed 1 night in Feb 2022

10/10 Excellent

Simon

Liked: Staff & service, amenities, property conditions & facilities
Well kept, peaceful and just all round a good experience
Stayed 1 night in Dec 2021
Response from Phil on 14 Dec 2021
Thanks for the review glad you had a nice stay with us.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Janice

Stayed 2 nights in Oct 2021

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and tidy, family friendly, quit a very nice place to stay.
Stayed 1 night in Oct 2021
Response from Phil on 9 Oct 2021
Thanks Bruce glad you enjoyed your stay. See next time your passing through.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accomondation
Stayed 1 night in Aug 2021
Response from Reception on 10 Aug 2021
Thanks for taking time for the review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, great for family/kidd
Stayed 1 night in Aug 2021
Response from Reception on 10 Aug 2021
Thank you for the review

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like：Child likes the outdoor playground very much
Stayed 1 night in Jul 2021