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Reviews of Hampton Inn & Suites Roswell

2.5 out of 5
Hampton Inn & Suites Roswell
3607 N Main St, Roswell, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 438 out of 782 reviews" "
Rating 8 - Good. 229 out of 782 reviews" "
Rating 6 - Okay. 59 out of 782 reviews" "
Rating 4 - Poor. 28 out of 782 reviews" "
Rating 2 - Terrible. 28 out of 782 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay
Stayed 1 night in May 2024

6/10 Okay

Wendy

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Not what I expect from a Hampton. Original room smelled like "stale cigarette smoke". We were moved to a 2nd room that had some strange white stuff on an area of the carpet in the main room & some loose tags on the night stand. Bathroom looked like it had been cleaned so we just kept this room. Remote for TV didn't work but they gave us one that did work. Wall paper was peeling in both rooms we were in.
Stayed 1 night in May 2024

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Stayed 1 night in Apr 2024

4/10 Poor

ERICA, El Paso

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We walked into the room and there was a large size empty liquor bottle by the bed. Our baseball team stayed there for the weekend and the main reason was for the swimming pool. On Friday we got in and found so much unsanitary items in there. We notified the staff and Saturday they advised it would be closed for the weekend.
Stayed 2 nights in Apr 2024
Response from Michael on 15 Apr 2024
Hello Erica, I want to offer a sincere apology for the issues you encountered during your stay with us. Unfortunately, we have been having issues with guests abusing their pool privileges which makes it hard for everyone. We closed the pool for guest safety. As for the empty liquor container in the room, I have advised housekeeping to double check all rooms prior to marking them ready for guests. On a positive note, we will be starting a renovation very soon which will make quite a difference in our look and feel. We hope to see you once that is complete early next year.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on 15 Apr 2024
Thank you for the positive feedback! We hope to see you again.

4/10 Poor

Carole

Travelled with partner
Disliked: Amenities
We’ve stayed at other Hampton Inns but ended up disappointed in the quality & service at this particular Hampton Inn. Let me just say we checked in on a Thursday (my husband noticed a small sign on the bathrm mirror saying housekeeping now cleans rooms “every other day) We thought ok, we can deal with that - on Friday we had to ask for two bath towels as the two original ones were still too wet to use - by Saturday, the Kleenex dispenser was empty, one of the two TP rolls was empty, & both wastebaskets were full! We checked out Sunday and never got our room cleaned up! We understand many businesses are trying to economize but we went from Thursday to Sunday with NO room cleaning! That is just not acceptable!
Stayed 3 nights in Apr 2024
Response from Michael on 9 Apr 2024
As the general manager of the hotel, I take full responsibility for the issues you experienced and want to offer a sincere apology to you for the poor experience you had with us. It is our policy to offer room cleaning every other day to those guests who stay more than two days. The fact that this wasn't done has been addressed internally.Thank you for your feedback. We hope to see you again and let us show you that we are better than that by far.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on 9 Apr 2024
Thank you for the positive feedback. We hope to see you again.

10/10 Excellent

Leya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on 28 Mar 2024
Thank you for the positive feedback! We look forward to seeing you again.

2/10 Terrible

Jaclyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Front Desk Manager on 13 Mar 2024
We are saddened to hear of your unsatisfactory experience. We appreciate your feedback and business! We hope to see you again soon so we can make it up to you!

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Michael on 23 Feb 2024
Thank you for your feedback! We look forward to seeing you again in the future.

8/10 Good

KAREN

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Front Desk Manager on 13 Mar 2024
Thank you for the review hope to see you again soon!

6/10 Okay

Steve

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Exterior flood lights broken or strobing on and off, Room bathroom mold, filthy walls and tile. Carpet dirty..The hotel needs a remodel terribly
Stayed 2 nights in Jan 2024
Response from Michael on 22 Jan 2024
Hi Steve, First let me apologize for your less than expected stay with us recently.Because we are a 20+ year old building, some things are going to show wear and tear. On a positive note, we are in fact about to undergo a complete renovation in the very near future. We certainly hope you will come and see us when that process is complete.

2/10 Terrible

Amanda

Stayed 1 night in Dec 2023

2/10 Terrible

mandy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else!
The pool area was very dirty. Lots of built up dark colored scum around edges of pool and hot tub. Jets did not work in hot tub. The sleeper sofa in room was not functional. Could not even sit on sofa as springs were busted all the way to the floor. Kids had to sleep on sleeper sofa bed mattress on the floor. I asked for a different room and was told every sleeper sofa in the hotel was the same and broken from kids jumping on them.
Stayed 1 night in Dec 2023
Response from Michael R. General Manager on 29 Dec 2023
Mandy,My apologies for your poor experience at our property. I have instructed our maintenance team to address the issues with our sleeper sofas.With respect to the hot tub, I was unaware that there was a problem with it. I have had my maintenance team look into that as well. I also want to point out that we are about to undergo a full remodel early in the year, and would love to have you give us another try in the future. I think you'll be quite satisfied with your next stay.

2/10 Terrible

Gregory

Stayed 1 night in Dec 2023
Response from The Front Desk Manager on 13 Mar 2024
We are saddened to hear of your unsatisfactory experience. We apologize for the inconvenience and for not making your stay worthy while. We hope to see you again soon so we can make it up to you!

8/10 Good

Verified traveller

Travelled with family
Good stay. Hotel room clean. Rooms just need to be updates.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like home
As always Timothy was a gracious host as was the young lady w/ the black curly hair. The Hamptons are my go to stay especially in Roswell because of the friendliness, quality & cleanliness of the room plus the tasty breakfast fare. Thank you for making our stay as comfortable as it was.
Stayed 1 night in Nov 2023

2/10 Terrible

Randi

Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 3 nights in Nov 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 4 nights in Nov 2023

6/10 Okay

Romina

Travelled with family and small children
They location is good but it’s a bit loud since it’s by the road
Stayed 1 night in Nov 2023

2/10 Terrible

LUBYA H

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
carpet stains throughout the hotel, gross looking towels, loud music lounge next door, alarm clock in room woke us up…that’s just the major issues.
Stayed 1 night in Oct 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

8/10 Good

Alec

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative thing I would say is the wifi was not working at all, which made completing my work much more difficult.
Stayed 1 night in Oct 2023

10/10 Excellent

Leonard

Stayed 4 nights in Oct 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Brenda

Stayed 1 night in Oct 2023

6/10 Okay

Carolyn

Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is right on Main st. Good overall location hotel was good, bathroom could have been a little cleaner and floors were sticky when you first walk in. Otherwise rooms were big.
Stayed 1 night in Sep 2023

10/10 Excellent

Lorilee

Never saw a live person. Checked in on app, used digital key. No one at desk when we came in
Stayed 1 night in Sep 2023

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing I didn’t like was the toilets are the old type there to load the floor you can barely get up off of them. They need to update those. Otherwise everything was fine at the property. Everything was very clean.
Stayed 1 night in Sep 2023

10/10 Excellent

sharbani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The impeccable attention to detail is no more. Small things. Coffee machine had grounds in water container. Hot water in cafe was cold. Sheets were crumpled. Staff are very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip.
Stayed 1 night in Sep 2023

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. The front desk representative was very courteous and welcoming! Room was very clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Lance, Show Low

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Water stunk and no pressure to even take shower in room
Stayed 1 night in Aug 2023

10/10 Excellent

JONATHAN, chevy Chase

Stayed 1 night in Aug 2023

10/10 Excellent

Danica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in Roswell, low traffic, easy in, easy out, well lit.
Stayed 2 nights in Aug 2023

4/10 Poor

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool and hot tub was out of order and had been for several months. The web site did not show the pool and hot tub was closed. If I would had know I would have stayed somewhere else
Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hampton Inn & Suites Roswell on 6 Aug 2023
Thank you for your feedback. We're glad you had a good stay with us. We hope to see you again soon.

8/10 Good

Juanita, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like they had changed the room I requested w/out telling me because they had overbooked. The shower made a mess everytimee used it which was a safety haza Also, we had planned to use the swimming facilities but the water always looked murky; I have immuno-compromised issues & was concerned about bacteria. Staff was nice.
Stayed 3 nights in Jul 2023
Response from Hampton Inn & Suites Roswell on 5 Aug 2023
We are sorry to hear you had a bad stay with us. Please contact the property, if there a specific you would like to discuss further.

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and there was plenty of parking. All the staff were pleadant and friendly. And a special shout out to Tim who checked us in. Super friendly guy.
Stayed 1 night in Jul 2023
Response from Hampton Inn & Suites Roswell on 5 Aug 2023
Thank you for your feedback. We're glad you had a good stay with us. I will tell Tim that you gave him a shout out. We hope to see you again, soon.

8/10 Good

sharbani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was rather noisy. Staff and rooms excellent
Stayed 1 night in Jul 2023
Response from Hampton Inn & Suites Roswell on 5 Aug 2023
We're glad to hear you had a good stay with us. I apologize about the noisy ac. If there is a specific issue you want to discuss, feel free to contact us at the property.

10/10 Excellent

Geraldine M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here!
This was my favorite hotel on our trip. Staff was helpful in knowledge and resources. Laundry facilities were maintained and efficient. I know rooms are based on availability but we lucked out to be just down the hall from the laundry facilities which we needed that night.
Stayed 1 night in Jul 2023
Response from Hampton Inn & Suites Roswell on 30 Jul 2023
Thank you for your feedback. I'm glad you had a good experience during your stay with us. We hope to see you again soon.