Exterior

Reviews of Courtyard by Marriott Long Island MacArthur Airport

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 1003 reviews" "
Rating 8 - Good. 311 out of 1003 reviews" "
Rating 6 - Okay. 84 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Corina

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs and lice
Stayed 2 nights in May 2024
Response from DawnB on 23 May 2024
Thank you for taking the time to share your thoughts regarding your recent stay. I am so sorry we did not provide you with a perfect stay. We are always looking for ways to improve and these surveys do help. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Edmond, Coram

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from DawnB on 17 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. We always enjoy hearing from our guests and do appreciate your loyalty and always choosing to stay with us. We do hope to welcome you again soon, thank you for choosing our hotel!Sincerely,Dawn BindrimDirector of Operationsdbindrim@ih-corp.com

6/10 Okay

Laura, Elmont

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from DawnB on 17 May 2024
Thank you for taking the time to share your thoughts regarding your recent stay. I am so sorry we did not provide you with a perfect stay. We are always looking for ways to improve and these surveys do help. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Dawn BindrimDirector of Operations

2/10 Terrible

Patrick

Stayed 1 night in May 2024
Response from DawnB on 26 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team, and we will work on providing a better experience. Thank you for providing your experience.Sincerely,Dawn BindrimDirector of Operations

6/10 Okay

Michael

Disliked: Property conditions & facilities
Parking Fees on Long Island and the water would go from hot to cold, making showering a horrible experience. Staff dismiss issue several guest had the same issues we had v
Stayed 2 nights in Apr 2024
Response from Kaitlyn on 2 May 2024
Hello Michael, I am so sorry for the issues you encountered here. We will work with our team and try our best to rectify the issues. I am so sorry the staff dismissed your complaints. Thank you for bringing this to our attention.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that you have to pay for parking
Stayed 1 night in Apr 2024
Response from Kaitlyn on 2 May 2024
Hello Leah, Thank you for taking the time to share your experience. Our hotel and most hotels in our area do have the parking fee. We are located within walking distance to the Ronkonkoma Hub, Ronkonkoma Train and a short drive from the airport. I do hope you come visit us again, thank you for choosing our hotel!

10/10 Excellent

Jannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DawnB on 28 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room & very clean. Wish there were more options for breakfast. I’d stay here again !
Stayed 2 nights in Apr 2024
Response from DawnB on 21 Apr 2024
Kim, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations

8/10 Good

ann

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to be close to the airport as well as LIRR. The pool and hot tub were clean and nice.
Stayed 3 nights in Apr 2024
Response from DawnB on 6 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kaitlyn on 3 Apr 2024
Hello Robert, Thank you for taking the time to share you experience. We do hope to welcome you back again soon, thank you for choosing our hotel.

8/10 Good

Amin

Travelled with family
Comfortable room and clean
Stayed 1 night in Mar 2024
Response from DawnB on 30 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations

10/10 Excellent

Ellen M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, took care of my mom’s oxygen delivery excellently. It was waiting for us in the room!😊. Friendly as well, especially the young man working in the Bistro. Staff at the desk were very nice as well & even welcomed us back to the hotel last night.
Stayed 2 nights in Mar 2024
Response from Kaitlyn on 18 Mar 2024
Hello Ellen M, We are so glad to hear you had a great stay. We are so lucky to have such a wonderful team. We do hope to welcome you back again soon, thank you for choosing our hotel!

8/10 Good

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from Kaitlyn on 8 Mar 2024
Hello Abigail, I am so glad to hear you had a great stay! Thank you for choosing our hotel, we look forward to welcoming you again in the future.

10/10 Excellent

Alexis

Stayed 1 night in Mar 2024
Response from Kaitlyn on 25 Mar 2024
Hello Alexis, I am so glad to see you had a great experience! Thank you for choosing our hotel. We hope to welcome you back again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 3 nights in Feb 2024
Response from Kaitlyn on 21 Feb 2024
Hello Joseph, Thank you for taking the time to share your feedback! We do hope to welcome you back again soon, thank you for choosing our hotel.

4/10 Poor

Michael

Travelled with partner
The bathroom was cold and the room took a while to warm and have no good tv channels and the hot water took forever to get hot and you have too pay for parking your car for the price of the hotel room you should get free parking
Stayed 2 nights in Feb 2024
Response from DawnB on 18 Feb 2024
Dear Michael, Thank you for taking the time to share your thoughts regarding your recent stay. Thank you for taking the time to let us know about your experience, we take all feedback and try our best to make the changes needed to enhance our guests' future stays. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Dawn BindrimDirector of Operations

10/10 Excellent

Jaysoun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kaitlyn on 21 Feb 2024
Hi Jaysoun, 5 out of 5, looks like you had a great stay. Thank you for choosing our hotel, we do hope to welcome you again soon. Thank you for sharing your experience.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from DawnB on 18 Feb 2024
Dear Derek, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations

6/10 Okay

Laura

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from DawnB on 10 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your review with my engineering team, and we are looking into what could have caused your negative experience. I truly am sorry for this inconvenience, i do hope you give us another chance again when your travels bring you back to our area. Thank you for bringing this to my attention.Sincerely,Dawn BindrimDirector of Operations

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed too soft
Overall the hotel was nice. Few things that i didnt like was no bottled water in the room or cofee machine. You had to pay for parking and the bed was way too soft. Back pain heaven.
Stayed 2 nights in Jan 2024
Response from DawnB on 8 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

James

Stayed 1 night in Feb 2024
Response from Kaitlyn on 22 Mar 2024
Hello James,Thank you taking the time to rate your experience. We do hope to welcome you back again soon, thank you for choosing our hotel!

10/10 Excellent

Kayla

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Response from Kaitlyn on 30 Jan 2024
Hello Kayla, I am so glad to see you were provided with excellent service. We are very lucky to have an awesome team, they all work so hard. We do hope to welcome you again soon, thank you for choosing our hotel.

8/10 Good

Kenneth

Stayed 1 night in Jan 2024
Response from Kaitlyn on 25 Mar 2024
Hello Kenneth, Thank you for taking the time to review your recent stay. We are always looking for ways to improve our guests experience and we will work harder to get to a 5 out of 5 score. Thank you for choosing our hotel, we hope to welcome you back again soon!

8/10 Good

Yiyoung

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The bed is way too soft and unstable. Feel like over 10 years old.
Stayed 2 nights in Jan 2024
Response from Kaitlyn on 29 Jan 2024
Hello Yiyoung, I am so sorry to hear the bed was to soft for you. We did get new mattresses a couple of years ago, they are on the softer side. Most of our guests do enjoy this however we do have some that prefer a harder mattress. I will have engineering take a look to make sure there is nothing wrong just in case. Thank you for choosing out hotel, we hope you give us another chance in the future.

8/10 Good

Carl

Liked: Cleanliness, staff & service
The area was easy to get to the hotel
Stayed 1 night in Jan 2024
Response from Kaitlyn on 29 Jan 2024
Hello Carl, I am glad to see you enjoyed our area, we are prime location to mass transit and many attractions. We hope to welcome you back again in the future, thank you for choosing our hotel.

10/10 Excellent

Tayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming. Comfortable stay.
Stayed 3 nights in Jan 2024
Response from Kaitlyn on 29 Jan 2024
Hello Tayra, I am glad to see you had a comfortable stay. We are very lucky to have an awesome team, they all want to make sure our guests have a great experience. We hope to welcome you back again in the future, thank you for sharing your experience!

10/10 Excellent

kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kaitlyn on 24 Jan 2024
Hello Kyung, I am so glad to see you had a great experience. Thank you for taking the time to review your stay. We hope to welcome you back again soon, thank you for choosing our hotel.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Kaitlyn on 22 Jan 2024
Hello Stacey, I am so happy to see you had a great stay, we always strive to deliver a great experiences for our guests. We do hope to welcome you back again soon, thank you for choosing our hotel!

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kaitlyn on 22 Jan 2024
Hello Matthew, I am so sorry to see you had a poor experience. I will speak with our team and we will all work together to make sure we provide a better experience in the future for our guests. Thank you for letting us know so we can improve.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Kaitlyn on 22 Jan 2024
Hello Christina, I am so glad to see you had a great stay! We do hope to welcome you back again soon, thank you for choosing our hotel.

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness
Charge for parking. Handicap bathroom
Stayed 2 nights in Dec 2023
Response from Kaitlyn on 9 Jan 2024
Hello Peter, I am so sorry for your disappointment with your stay. Our property, and most hotels in our area do have a parking fee. This fee is listed on the Marriott Website along with the Expedia website as well. Your reservation did come through on our end as a reservation for a handicap room, I am sorry you did not need those amenities. We do hope you give us another chance again in the future.

4/10 Poor

William G

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I paid 156 dollars for a room here plus parking and no breakfast? False advertising after taxes it was over $200 very disappointed
Stayed 1 night in Jan 2024
Response from Kaitlyn on 9 Jan 2024
Hello William G, I am so sorry for your disappointment, that is never how we want our guests to feel. We do try to make sure all of our information is listed on our websites along with the parking fee and ala carte menu at our Bistro. I hope you have a wonderful 2024, thank you for staying at our hotel.

8/10 Good

Stacy

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Kaitlyn on 9 Jan 2024
Hello Stacy, Thank you for choosing to stay at our hotel. We are so glad to see you enjoyed your stay. We hope to welcome you back again!

10/10 Excellent

Lisa

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved the common area to watch the football game and celebrate the new year!
Stayed 2 nights in Dec 2023
Response from Kaitlyn on 9 Jan 2024
Hello Lisa, We are so glad to hear you had a great experience! We do hope to welcome you and your family and friends back again to our hotel. Have a wonderful New Year!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kaitlyn on 9 Jan 2024
Hello Kathleen, Thank you for taking the time to review your stay. We are so happy to see you had a great experience. We hope to welcome you back again soon!

10/10 Excellent

Elisa

Stayed 1 night in Dec 2023
Response from Kaitlyn on 22 Jan 2024
Hello Elisa, 5 out of 5, thats great! It looks like you had a great experience. We hope to welcome you again when your travels bring you back to our area. Thank you for choosing our hotel!

8/10 Good

Norma

Liked: Cleanliness, property conditions & facilities, room comfort
Parking FEE
Everything was good except they don’t say anywhere that there is a parking fee of $12 + tax a day. You just wake up next morning with a new charge on your credit card that the way you will find out.
Stayed 1 night in Dec 2023
Response from DawnB on 31 Dec 2023
Dear Norma,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We do include the parking fee on all booking channels, so you are aware at the time of booking, as well as including it in your confirmation. I have shared your feedback with our team, and we will work on providing a better experience in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Dawn BindrimDirector of Operations

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DawnB on 30 Dec 2023
Dear Susan, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

8/10 Good

Marguerite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
The room was very nice and clean and roomy. My only complaint was being charged for parking. Every hotel we have stayed at had complimentary parking. The original charge for the hotel was very good but adding on another $13 did not make the rate seem that good.
Stayed 1 night in Dec 2023
Response from DawnB on 30 Dec 2023
Dear Marguerite, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,Dawn BindrimDirector of Operations

8/10 Good

Dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location when flying in for short stay.
The staff is very helpful and friendly. Great location close to Airport. The room however was older and needed some nicer updating. Old Toothpaste splatter on the walls by the sink.
Stayed 1 night in Dec 2023
Response from Kaitlyn on 11 Dec 2023
Hello Dianna, Thank you for taking the time to let us know about your recent stay. We appreciate all feedback as we are always looking for ways to improve. We do hope you give us another chance again in the future. Thank you for choosing our hotel!

8/10 Good

Taraus

Stayed 1 night in Dec 2023
Response from DawnB on 10 Dec 2023
Dear Taraus, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and very clean. Bed was one the most comfortable ever. Here is the thing i have been noticing. Hotels now charging 12 bucks a night to park? I could see if it is downtown Manhatten, but it is in the middle of suburbia next to a highway. Didn’t notice this hidden or not so hidden fee when i booked room. I would have picked a different hotel and i will next time. Everything else was perfect. Kinda like how a "pound"of bacon is now 12 ounces. Just another way to squeeze more money out of us.
Stayed 3 nights in Nov 2023
Response from DawnB on 1 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations

10/10 Excellent

Ronnie

Stayed 1 night in Nov 2023
Response from DawnB on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations

10/10 Excellent

Suzanne

Stayed 1 night in Nov 2023
Response from DawnB on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dawn B on 13 Nov 2023
Dear Elaine, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered we are truly lucky to have the best staff. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations

2/10 Terrible

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water
There was no hot water the next morning
Stayed 1 night in Nov 2023
Response from Kaitlyn on 13 Nov 2023
Hello Joseph, Thank you for bringing this to our attention. We are taking a look now at the room to see what could have caused this. We hope to welcome you back again in the future!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Excellent staff. Property kept clean.
Stayed 3 nights in Nov 2023
Response from Dawn B on 12 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Audrey

Liked: Staff & service, property conditions & facilities
Not enough light in the room. Should have a mirror/light near an outlet to allow for hair drying, makeup etc outside the bathroom.
Stayed 4 nights in Nov 2023
Response from Kaitlyn on 8 Nov 2023
Hello Audrey, Thank you for taking the time to let us know about your recent stay. We are always looking for feedback and appreciate this! We hope to welcome you back again in the future.

8/10 Good

Robins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kaitlyn on 8 Nov 2023
Hello Robins, Thank you for letting us know about your recent stay. We hope to welcome you back again soon!

10/10 Excellent

marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kaitlyn on 8 Nov 2023
Hello Marty, Thank you for choosing to stay at our hotel! We hope to welcome you back again in the future.