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Thank you for taking the time to share your thoughts regarding your recent stay. I am so sorry we did not provide you with a perfect stay. We are always looking for ways to improve and these surveys do help. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. We always enjoy hearing from our guests and do appreciate your loyalty and always choosing to stay with us. We do hope to welcome you again soon, thank you for choosing our hotel!Sincerely,Dawn BindrimDirector of Operationsdbindrim@ih-corp.com
Thank you for taking the time to share your thoughts regarding your recent stay. I am so sorry we did not provide you with a perfect stay. We are always looking for ways to improve and these surveys do help. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Dawn BindrimDirector of Operations
2/10 Terrible
Patrick
4 May 2024
Patrick
Stayed 1 night in May 2024
Response from DawnB on 26 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team, and we will work on providing a better experience. Thank you for providing your experience.Sincerely,Dawn BindrimDirector of Operations
6/10 Okay
Michael
30 Apr 2024
Disliked: Property conditions & facilities
Parking Fees on Long Island and the water would go from hot to cold, making showering a horrible experience. Staff dismiss issue several guest had the same issues we had v
Michael
Stayed 2 nights in Apr 2024
Response from Kaitlyn on 2 May 2024
Hello Michael, I am so sorry for the issues you encountered here. We will work with our team and try our best to rectify the issues. I am so sorry the staff dismissed your complaints. Thank you for bringing this to our attention.
Hello Leah, Thank you for taking the time to share your experience. Our hotel and most hotels in our area do have the parking fee. We are located within walking distance to the Ronkonkoma Hub, Ronkonkoma Train and a short drive from the airport. I do hope you come visit us again, thank you for choosing our hotel!
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Spacious room & very clean. Wish there were more options for breakfast. I’d stay here again !
Kim
Stayed 2 nights in Apr 2024
Response from DawnB on 21 Apr 2024
Kim, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations
Nice to be close to the airport as well as LIRR.
The pool and hot tub were clean and nice.
ann
Stayed 3 nights in Apr 2024
Response from DawnB on 6 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations
Hello Robert, Thank you for taking the time to share you experience. We do hope to welcome you back again soon, thank you for choosing our hotel.
8/10 Good
Amin
Travelled with family
30 Mar 2024
Comfortable room and clean
Amin
Stayed 1 night in Mar 2024
Response from DawnB on 30 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations
Very helpful staff, took care of my mom’s oxygen delivery excellently. It was waiting for us in the room!😊. Friendly as well, especially the young man working in the Bistro. Staff at the desk were very nice as well & even welcomed us back to the hotel last night.
Ellen M
Stayed 2 nights in Mar 2024
Response from Kaitlyn on 18 Mar 2024
Hello Ellen M, We are so glad to hear you had a great stay. We are so lucky to have such a wonderful team. We do hope to welcome you back again soon, thank you for choosing our hotel!
Hello Joseph, Thank you for taking the time to share your feedback! We do hope to welcome you back again soon, thank you for choosing our hotel.
4/10 Poor
Michael
Travelled with partner
18 Feb 2024
The bathroom was cold and the room took a while to warm and have no good tv channels and the hot water took forever to get hot and you have too pay for parking your car for the price of the hotel room you should get free parking
Michael
Stayed 2 nights in Feb 2024
Response from DawnB on 18 Feb 2024
Dear Michael, Thank you for taking the time to share your thoughts regarding your recent stay. Thank you for taking the time to let us know about your experience, we take all feedback and try our best to make the changes needed to enhance our guests' future stays. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Dawn BindrimDirector of Operations
Hi Jaysoun, 5 out of 5, looks like you had a great stay. Thank you for choosing our hotel, we do hope to welcome you again soon. Thank you for sharing your experience.
Dear Derek, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations
6/10 Okay
Laura
9 Feb 2024
Liked: Cleanliness
Laura
Stayed 1 night in Feb 2024
Response from DawnB on 10 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your review with my engineering team, and we are looking into what could have caused your negative experience. I truly am sorry for this inconvenience, i do hope you give us another chance again when your travels bring you back to our area. Thank you for bringing this to my attention.Sincerely,Dawn BindrimDirector of Operations
Overall the hotel was nice. Few things that i didnt like was no bottled water in the room or cofee machine. You had to pay for parking and the bed was way too soft. Back pain heaven.
Marilyn
Stayed 2 nights in Jan 2024
Response from DawnB on 8 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
James
4 Feb 2024
James
Stayed 1 night in Feb 2024
Response from Kaitlyn on 22 Mar 2024
Hello James,Thank you taking the time to rate your experience. We do hope to welcome you back again soon, thank you for choosing our hotel!
10/10 Excellent
Kayla
Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Hello Kayla, I am so glad to see you were provided with excellent service. We are very lucky to have an awesome team, they all work so hard. We do hope to welcome you again soon, thank you for choosing our hotel.
8/10 Good
Kenneth
29 Jan 2024
Kenneth
Stayed 1 night in Jan 2024
Response from Kaitlyn on 25 Mar 2024
Hello Kenneth, Thank you for taking the time to review your recent stay. We are always looking for ways to improve our guests experience and we will work harder to get to a 5 out of 5 score. Thank you for choosing our hotel, we hope to welcome you back again soon!
8/10 Good
Yiyoung
Travelled with family, Business traveller
28 Jan 2024
Liked: Cleanliness, staff & service, amenities
The bed is way too soft and unstable. Feel like over 10 years old.
Yiyoung
Stayed 2 nights in Jan 2024
Response from Kaitlyn on 29 Jan 2024
Hello Yiyoung, I am so sorry to hear the bed was to soft for you. We did get new mattresses a couple of years ago, they are on the softer side. Most of our guests do enjoy this however we do have some that prefer a harder mattress. I will have engineering take a look to make sure there is nothing wrong just in case. Thank you for choosing out hotel, we hope you give us another chance in the future.
8/10 Good
Carl
27 Jan 2024
Liked: Cleanliness, staff & service
The area was easy to get to the hotel
Carl
Stayed 1 night in Jan 2024
Response from Kaitlyn on 29 Jan 2024
Hello Carl, I am glad to see you enjoyed our area, we are prime location to mass transit and many attractions. We hope to welcome you back again in the future, thank you for choosing our hotel.
Hello Tayra, I am glad to see you had a comfortable stay. We are very lucky to have an awesome team, they all want to make sure our guests have a great experience. We hope to welcome you back again in the future, thank you for sharing your experience!
Hello Kyung, I am so glad to see you had a great experience. Thank you for taking the time to review your stay. We hope to welcome you back again soon, thank you for choosing our hotel.
Hello Stacey, I am so happy to see you had a great stay, we always strive to deliver a great experiences for our guests. We do hope to welcome you back again soon, thank you for choosing our hotel!
Hello Matthew, I am so sorry to see you had a poor experience. I will speak with our team and we will all work together to make sure we provide a better experience in the future for our guests. Thank you for letting us know so we can improve.
Hello Christina, I am so glad to see you had a great stay! We do hope to welcome you back again soon, thank you for choosing our hotel.
6/10 Okay
Peter
8 Jan 2024
Liked: Staff & service
Disliked: Cleanliness
Charge for parking. Handicap bathroom
Peter
Stayed 2 nights in Dec 2023
Response from Kaitlyn on 9 Jan 2024
Hello Peter, I am so sorry for your disappointment with your stay. Our property, and most hotels in our area do have a parking fee. This fee is listed on the Marriott Website along with the Expedia website as well. Your reservation did come through on our end as a reservation for a handicap room, I am sorry you did not need those amenities. We do hope you give us another chance again in the future.
4/10 Poor
William G
Travelled with family and small children
8 Jan 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I paid 156 dollars for a room here plus parking and no breakfast? False advertising after taxes it was over $200 very disappointed
William G
Stayed 1 night in Jan 2024
Response from Kaitlyn on 9 Jan 2024
Hello William G, I am so sorry for your disappointment, that is never how we want our guests to feel. We do try to make sure all of our information is listed on our websites along with the parking fee and ala carte menu at our Bistro. I hope you have a wonderful 2024, thank you for staying at our hotel.
8/10 Good
Stacy
1 Jan 2024
Liked: Staff & service
Stacy
Stayed 1 night in Dec 2023
Response from Kaitlyn on 9 Jan 2024
Hello Stacy, Thank you for choosing to stay at our hotel. We are so glad to see you enjoyed your stay. We hope to welcome you back again!
Loved the common area to watch the football game and celebrate the new year!
Lisa
Stayed 2 nights in Dec 2023
Response from Kaitlyn on 9 Jan 2024
Hello Lisa, We are so glad to hear you had a great experience! We do hope to welcome you and your family and friends back again to our hotel. Have a wonderful New Year!
Hello Kathleen, Thank you for taking the time to review your stay. We are so happy to see you had a great experience. We hope to welcome you back again soon!
10/10 Excellent
Elisa
31 Dec 2023
Elisa
Stayed 1 night in Dec 2023
Response from Kaitlyn on 22 Jan 2024
Hello Elisa, 5 out of 5, thats great! It looks like you had a great experience. We hope to welcome you again when your travels bring you back to our area. Thank you for choosing our hotel!
Everything was good except they don’t say anywhere that there is a parking fee of $12 + tax a day. You just wake up next morning with a new charge on your credit card that the way you will find out.
Norma
Stayed 1 night in Dec 2023
Response from DawnB on 31 Dec 2023
Dear Norma,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We do include the parking fee on all booking channels, so you are aware at the time of booking, as well as including it in your confirmation. I have shared your feedback with our team, and we will work on providing a better experience in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Dawn BindrimDirector of Operations
Dear Susan, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.
The room was very nice and clean and roomy. My only complaint was being charged for parking. Every hotel we have stayed at had complimentary parking. The original charge for the hotel was very good but adding on another $13 did not make the rate seem that good.
Marguerite
Stayed 1 night in Dec 2023
Response from DawnB on 30 Dec 2023
Dear Marguerite, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,Dawn BindrimDirector of Operations
The staff is very helpful and friendly. Great location close to Airport.
The room however was older and needed some nicer updating. Old Toothpaste splatter on the walls by the sink.
Dianna
Stayed 1 night in Dec 2023
Response from Kaitlyn on 11 Dec 2023
Hello Dianna, Thank you for taking the time to let us know about your recent stay. We appreciate all feedback as we are always looking for ways to improve. We do hope you give us another chance again in the future. Thank you for choosing our hotel!
8/10 Good
Taraus
9 Dec 2023
Taraus
Stayed 1 night in Dec 2023
Response from DawnB on 10 Dec 2023
Dear Taraus, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.
Room was nice and very clean. Bed was one the most comfortable ever. Here is the thing i have been noticing. Hotels now charging 12 bucks a night to park? I could see if it is downtown Manhatten, but it is in the middle of suburbia next to a highway. Didn’t notice this hidden or not so hidden fee when i booked room. I would have picked a different hotel and i will next time. Everything else was perfect. Kinda like how a "pound"of bacon is now 12 ounces. Just another way to squeeze more money out of us.
Tim
Stayed 3 nights in Nov 2023
Response from DawnB on 1 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations
10/10 Excellent
Ronnie
16 Nov 2023
Ronnie
Stayed 1 night in Nov 2023
Response from DawnB on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations
10/10 Excellent
Suzanne
15 Nov 2023
Suzanne
Stayed 1 night in Nov 2023
Response from DawnB on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations
Dear Elaine, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered we are truly lucky to have the best staff. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dawn BindrimDirector of Operations
Hello Joseph, Thank you for bringing this to our attention. We are taking a look now at the room to see what could have caused this. We hope to welcome you back again in the future!
Very convenient location. Excellent staff. Property kept clean.
Donna
Stayed 3 nights in Nov 2023
Response from Dawn B on 12 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Not enough light in the room. Should have a mirror/light near an outlet to allow for hair drying, makeup etc outside the bathroom.
Audrey
Stayed 4 nights in Nov 2023
Response from Kaitlyn on 8 Nov 2023
Hello Audrey, Thank you for taking the time to let us know about your recent stay. We are always looking for feedback and appreciate this! We hope to welcome you back again in the future.