Not that great - air conditioning did not work. Asked for a wake up call that never came. 10-15 minute walk to metro (which these days can be very crowded) - there are other hotels much closer to center of town. The reason I booked this hotel is because it was advertised it had an indoor swimming pool, which my kids like. But the pool, bottom floor of hotel, is connected to a gym, for which you have to pay 12 Euros per person (swimming cap required, which I had to buy as well), and the swimming hours are perhaps 1 or 2 specific hours each day; presumably there would equally be a separate cost for those wanting to use the exercise machine sin the gym. The staff were nice. I should note however that one staff member indicated we should take a bus to certain sites (Piazza Navona), but we missed our guided tour because we had to wait 45 minutes at the bus stop. So, use the metro to get as close as possible to your siteseeing. Staff - nice; Hotel facilities - generally pretty good; hotel room - good, but we were put on the first floor and loud people knocking on several doors on our floor, including ours in the middle of the night; hand towels in bathroom are more like cloth napkins you would find at your table in a nice restaurant; beds were OK, could have used a couple more pillows; finally, while there were many TV stations, don't expect more than a couple in English.