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Reviews of Hilton Garden Inn Rome Airport

4 out of 5
Hilton Garden Inn Rome Airport
Via Vittorio Bragadin 2, Fiumicino, RM

Reviews

7.8

Good

Rating 10 - Excellent. 397 out of 1021 reviews" "
Rating 8 - Good. 285 out of 1021 reviews" "
Rating 6 - Okay. 184 out of 1021 reviews" "
Rating 4 - Poor. 86 out of 1021 reviews" "
Rating 2 - Terrible. 69 out of 1021 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ivan, Huntington

Liked: Cleanliness, staff & service, property conditions & facilities
We were Pleasantly surprised that it was impecably clean and that the food was good for an airport hotel. The shuttle service is a winner and the desk staff are efficient and affable. Being able to get a good night sleep in a really comfortable, clean bed was a godsend. Keep up the good work. I would come back any day.
Stayed 1 night in May 2024

8/10 Good

Jose Renan, North Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wished this hotel had provisions for elderly and disabled travelers. We were checked into a room far from the elevator. There were no bellboy services. It was a long walk while dragging two large luggages. THE GARDEN RESTAURANT WAS THE BIGGEST PLUS. The food and service was excellent!
Stayed 1 night in May 2024

10/10 Excellent

KATHLEEN, Deer Park

Stayed 1 night in May 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extraordinary and spacious. The food in the restaurant was exceptional
Stayed 1 night in May 2024

8/10 Good

Kat

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Patty

Bed wasn’t very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Gadala

Travelled with partner
Maybe explain how to use the airport bus service to get to the hotel from the airport. That would be helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Yashodhara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night before our flight out of Rome and the staff was helpful in giving us shuttle information and getting all of our luggage up to our room!
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient service was excellent
Stayed 1 night in May 2024

2/10 Terrible

Kyle

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 8 May 2024
Dear Kyle, thank you for sharing your experience. We are really sorry to know this was not up to your liking. We hope to have another opportunity to better serve you in the future and regain your trust in our services.Best regards

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and a great transition from our vacation back to reality.
Stayed 1 night in Apr 2024

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: close to airport, free shuttle to and from airport Con: Not too much around the area. Hotel restaurant is the only dining option. If you just need an overnight for next day flight, is a great hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality!
Stayed 1 night in May 2024

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to airport. We stayed the night of our arrival from the US and the night before our departure returning to the US. Allow 3 hours to check luggage and go through customs and security. After we found our gate we also had to take a train to a different terminal to board aircraft.
Stayed 1 night in Apr 2024

8/10 Good

Arman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel in OK condition. Clean with a friendly staff and a good restaurant.
Stayed 1 night in May 2024

10/10 Excellent

Martin, Woodland Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to airport Nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Closer to the airport and reasonable rates
Stayed 1 night in Apr 2024

10/10 Excellent

Sefi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the room. Price is high but overall quality of the space was surprisingly nice
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Travelled with partner
Great staff
Stayed 1 night in Apr 2024

6/10 Okay

Saverio

Liked: Cleanliness, staff & service
Needs updating. Had a smoke smell in room.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Rome Airport Team on 8 May 2024
Dear Saverio,thank you for recently staying with us and sharing your comments. We are sorry the room condition did not exceed expectations on this occasion. Our hotel is 100% non smoking and we will share your comments with our housekeeping team to address your concerns accordingly.We hope we will have another opportunity to regain your trust in the future.Kind regards

2/10 Terrible

Daphne

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Rome Airport Team on 9 May 2024
Dear Daphne, thank you for recently staying with us and sharing your experience. We are really sorry to know this was not up to your liking. We hope to have another opportunity to regain your trust and better address your needs on the occasion of a future stay. Best regards

8/10 Good

Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property located in the middle of nowhere. However the free airport shuttle makes the hotel appealing for staying one night to catch morning flight.
Stayed 1 night in Apr 2024

10/10 Excellent

Armon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Juliet

Travelled with partner
Liked: Cleanliness
The toilet has a very weak flush. Impossible to flush everything on the first flush. Also, there should be outlets for US 110 v plugs. I had to purchase an adapter.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Rome Airport Team on 28 Apr 2024
Dear Juliet,Thank you very much for being our guest and for taking the time to share your comments.We are sorry to learn that you were unhappy with the room assigned to you during your recent stay at our Hilton Garden Inn Rome Airport. We have shared your comments to our maintenance team to verify and act accordingly.We hope to welcome you back in the future at our hotel.Best regards

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy, norristown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine, clean and comfortable room and bathroom was fine. The breakfast next day had a lot of offerings (muffins/croissants, eggs, meats and cheeses, fruit, etc). There's a shuttle to nd from the airport that runs continuously and is free. The only negative is that being near (but not attached to) the airport, there is nothing to do, no restaurants, bars, shopping, outside of the hotel's offerings, unless you have a car.
Stayed 1 night in Apr 2024

6/10 Okay

Abdisabir

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Colleen

Travelled with group
Friendly and helpful staff made for an easy check-in. Super convenient shuttle to and from the airport and attentive and polite dining staff. Positive way to end our stay in Italy.
Stayed 1 night in Apr 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable sleep, easy check-in, shuttle was great both ways, breakfast was awesome! Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Stayed 1 night in Apr 2024

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed to learn the because the room was booked with expedia, I would not earn Hilton points or any status for the stay. Expedia will need to find ways to attract people if they are to be used when someone collects points with hotels.
Stayed 1 night in Apr 2024

10/10 Excellent

jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Noemi

Stayed 1 night in Apr 2024

8/10 Good

Pianpian, Austin

Stayed 1 night in Apr 2024

10/10 Excellent

Oswaldo, Canoga Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and conveniently close to the airport with free shuttle to and from the airport. The rooms were very clean and comfortable. The check-in process was smooth and easy and the hotel clerk that greeted us was friendly and spoke English. The breakfast buffet had a great variety of food and it was very delicious. Overall, it was a great stay and we would definitely stay there again. Note: this is not close to the vatican and other main attractions. It is about a 35 to 40 min drive or you could take the train from the airport and it will take you to the main attractions of Rome.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The shuttle to the airport was quick.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in the middle of industrial like area. Nothing in walking distance. Shuttle runs around the clock and reliable. Breakfast for a charge. No complimentary coffee or tea in lobby. Instant coffee in room. Fridge in room. Need converter for European outlet to 110 outlet to charge phones. Restaurant food is delicious.
Stayed 1 night in Apr 2024

10/10 Excellent

Neal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything overall
Stayed 1 night in Apr 2024

10/10 Excellent

Madalyn

Stayed 1 night in Apr 2024

10/10 Excellent

Rafael

Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Liked: Property conditions & facilities
This was a great place to stay overnight before catching a flight out of FCO.
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with family
Disliked: Amenities, property conditions & facilities
Was close to airport but not to anything else. WiFi didn't work.
Stayed 1 night in Apr 2024
Response from Laura on 18 Apr 2024
Dear John, thank you for being our guest and for posting your review and for the satisfactory rating. All your comments will be taken into the greatest consideration and will certainly help us to improve our future guest experience.With kind regards.Laura BolzoniExecutive Office

6/10 Okay

Phillipguangyuh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 1 night in Apr 2024

4/10 Poor

Lucrecia, fr laurderdale

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too far from the airport, Expedia phone number was wrong,I pay for Uber to go there waiting more than hour
Stayed 1 night in Apr 2024

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Walls must be thin, could hear noise from others. Didn’t see a fan option for the room. Everything else was great.
Stayed 1 night in Apr 2024