Terrace/patio

Reviews of Hampton Inn & Suites Rome

2.5 out of 5
Hampton Inn & Suites Rome
875 West 1st Street NW, Rome, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 192 out of 293 reviews" "
Rating 8 - Good. 58 out of 293 reviews" "
Rating 6 - Okay. 17 out of 293 reviews" "
Rating 4 - Poor. 14 out of 293 reviews" "
Rating 2 - Terrible. 12 out of 293 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great at this property! Very clean
Stayed 3 nights in May 2024
Response from Jennifer R. on 28 May 2024
Thank you for staying with us. We appreciate your feedback and rating us 5 out of 5. Hope to see you again soon.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing. They went above & beyond for our stay.
Stayed 2 nights in May 2024
Response from Jennifer R. on 18 May 2024
Thank you for taking the time to let us know how we are doing. We appreciate you staying with us and the shoutout to our amazing team! Hope to see you again soon.

10/10 Excellent

Jerry

Travelled with partner
It was close to Berry College
Stayed 2 nights in Apr 2024
Response from Jennifer R. on 24 Apr 2024
Hello! Thank you for your recent stay with us. Isn't Berry College just a beautiful campus. We appreciate your scoring us 5 out of 5. Hope to see you again soon.

10/10 Excellent

Orin, Albany

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice confusing said Hampton inn at. Hilton.
Stayed 1 night in Apr 2024
Response from Jennifer R. on 16 Apr 2024
Thank you for staying with us and taking the time to leave us a review. We look forward to seeing you again soon. Till we meet again.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jennifer R. on 24 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay. We just wanted to let you know that we appreciate you scoring us with all 5's. We look forward to your next visit.

10/10 Excellent

Rosalind

Business traveller
Liked: Amenities, property conditions & facilities
The staff was amazing. Absolutely loved my stay.
Stayed 1 night in Mar 2024
Response from Jennifer R. on 24 Apr 2024
Hello! Thank you for your stay at Hampton Inn & Suites Downtown Rome, Ga. We appreciate the shout out to our awesome team members. Thank you for rating us 5 out of 5. We hope to see you again very soon.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Jennifer R. on 24 Apr 2024
Thank you for staying with us. We appreciate you taking the time rate us 5 out of 5. Till we meet again. Stay safe and well.

2/10 Terrible

Alessandra

Stayed 2 nights in Feb 2024

10/10 Excellent

Brooke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean and quiet rooms, easy check in
Stayed 1 night in Feb 2024
Response from Jennifer R. on 26 Feb 2024
Thank you for scoring us 5 out of 5 we appreciate your visit to our newly renovated hotel. We are happy to hear that you enjoyed your stay and we hope to see you again soon. Stay safe and well.

10/10 Excellent

Pless

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean inside and outside. Breakfast was excellent.
Stayed 2 nights in Feb 2024
Response from Jennifer R. on 26 Feb 2024
Thank you for your recent stay with us. We hope that you were able to enjoy our newly renovated guest rooms. Thank you for taking the time to let us know how we did. We look forward to your next visit. Take care.

10/10 Excellent

April

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was absolutely amazing! Hands down the best!
Stayed 1 night in Feb 2024
Response from Jennifer R. on 15 Feb 2024
Thank you for staying with us! We appreciate your feedback and the opportunity to provide you with a wonderful stay. We look forward to seeing you again soon.

10/10 Excellent

Vickie

Travelled with partner
Tidy very tidy
Stayed 4 nights in Feb 2024
Response from Jennifer R. on 15 Feb 2024
Good morning! Thank you for your recent stay with us. We are happy to hear that you enjoyed your stay. We appreciate you scoring us with all 5's! Thank you again and we look forward to seeing you again soon.

2/10 Terrible

Emilie

Disliked: Cleanliness, property conditions & facilities
One of our rooms had full-grown bed bugs on the beds.
Stayed 1 night in Feb 2024

10/10 Excellent

Jolyn

The property is in good shape and everything very clean and modern. Staff are all very friendly and helpful. Located a short distance from downtown with many restaurants to choose from. You can easily walk to eat or take the free (just a tip) shuttle.
Stayed 1 night in Feb 2024
Response from Jennifer R. on 16 Feb 2024
Hello! Thank you for staying with us. We appreciate your feedback and are glad to hear that you are enjoying the renovations to the hotel. I hope you had fun riding the shuttle downtown. We look forward to seeing you soon.

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My biggest issue is the door that acts as door for closet and door for bathroom. It would not close all the way therefore there was no privacy in the bathroom
Stayed 3 nights in Jan 2024
Response from Jennifer R. on 16 Feb 2024
Thank you for your recent stay. We appreciate your feedback, and we are sorry to hear about the privacy issue with the barn door. Thank you again for staying with us and we hope to see you again soon.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from Jennifer R. on 16 Feb 2024
Good afternoon! Thank you for your recent stay with us. We appreciate you taking the time and letting us know how we are doing and giving us a 5 out of 5 rating. We look forward to seeing you again.

10/10 Excellent

Jim

Stayed 1 night in Feb 2024
Response from Jennifer R. on 24 Apr 2024
Thank you choosing Hampton Inn & Suites for your last stay. We hope you enjoyed our newly renovated guest room. Thank you for giving us a 5 out of 5 rating. Hope to see you again soon.

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jennifer R. on 30 Jan 2024
Thank you for staying with us! We appreciate your feedback and you scoring us with all 10's!! We hope to see you again soon! Stay safe and warm!

10/10 Excellent

Toris, Rome

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was quick. The property and staff were excellent
Stayed 1 night in Jan 2024
Response from Jennifer R. on 30 Jan 2024
Thank you for taking time to provide us with your valuable feedback. We appreciate you staying with us and thank you for mentioning our awesome team! We hope to see again soon. Till we meet again.

10/10 Excellent

Jason, West Bloomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk staff did an incredible job! Angela especially did a great job accommodating our party as well as my senior Father!
Stayed 2 nights in Jan 2024
Response from Jennifer R. on 30 Jan 2024
Hello! Thank you for your stay with us. We appreciate your feedback especially about how great of a job that Angela did to take care of your family. We hope to see you again soon. Stay safe and well.

8/10 Good

J Curtis

Liked: Staff & service, property conditions & facilities, room comfort
Breakfast was not good!
Stayed 1 night in Jan 2024
Response from Jennifer R. on 30 Jan 2024
Thank you for staying with us and providing your feedback. I'm sorry to hear about your experience with our breakfast menu. We will take your feedback into consideration, and we hope that you will give us another try when traveling to Rome, GA. Stay safe and well.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean. The staff was very friendly.
Stayed 4 nights in Dec 2023
Response from Jennifer R. on 30 Jan 2024
Thank you for staying with us and taking time to leave us your feedback. We appreciate you kind words and hope to see you again soon. Stay safe and well.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very nice. The lady at the front desk at night was super friendly and made sure we knew everything that was available.
Stayed 2 nights in Dec 2023
Response from Jennifer R. on 30 Jan 2024
Thank you for staying with us. We appreciate your feedback and the kind words about our wonderful team! We look forward to seeing you again soon. Stay safe and well.

10/10 Excellent

april

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed.
The entire staff I encountered were friendly and helpful. After a loan, tiring day encountering Melissa at the front desk was a blessing. Most of the time you and counter staff who appear that they hate being there and can’t wait to leave. Everyone worked as if they had a part in the company! Room was very clean!!!!! I was really impressed. And will definitely book again.
Stayed 1 night in Dec 2023
Response from Jennifer R. on 30 Jan 2024
Thank you for staying with us. We appreciate your feedback and the shout out to our awesome team especially Melissa. We look forward to having you back soon. Stay safe and well.

10/10 Excellent

Carolyn N.

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jennifer R. on 30 Jan 2024
Hello! Thank you for staying with us. We appreciate your feedback and scoring us with all 10's! We can't wait for you to see our renovated rooms. Till we meet again. Stay safe and well.

10/10 Excellent

Joanne

Travelled with family
Liked: Amenities
It was clean, friendly, and good cookies!
Stayed 1 night in Dec 2023
Response from Jennifer R. on 30 Jan 2024
Hello! Thank you staying with us. We can't thank you enough for taking time to let us know how we are doing. We can't wait for your next visit. See you soon. Stay safe and well.

6/10 Okay

Dylan

Travelled with family
Stayed 1 night in Nov 2023
Response from Jennifer R. on 17 Nov 2023
Thank you for staying with us. We appreciate you taking the time to let us know how we are doing. We look forward to seeing you again in the future. Stay safe and well.

2/10 Terrible

Joel

Stayed 1 night in Nov 2023

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jennifer R. on 7 Nov 2023
Thank you for staying with us and scoring us 5 out of 5! We hope to see you again soon!! Stay safe and well.

10/10 Excellent

Paula

Stayed 1 night in Oct 2023
Response from Jennifer R. on 7 Nov 2023
We appreciate your recent stay with us and thank you for taking the time to let us know how we are doing. Thank you for scoring us 10 out of 10! We hope to see you again in the future. Stay safe and well.

2/10 Terrible

ROBIN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
AC doesn’t work.
Stayed 1 night in Oct 2023
Response from Jennifer R. on 7 Nov 2023
Thank you for staying with us. I'm sorry to hear about the issue you had with the unit in the room not working. That was reported and fixed. We appreciate you bringing that to our attention. I hope you will give us another try when traveling to Rome, GA. Stay safe and well.

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jennifer R. on 7 Nov 2023
Hello! Thank you for your recent stay with us. We appreciate you taking the time from your day to let us know how we are doing and scoring us 10 out of 10. Can't wait to see you next time. Stay safe and well.

4/10 Poor

Allison

Liked: Cleanliness
We booked a room with 2 queens for a family of 4 and were given a room with a single king when we arrived. No other rooms were available, so we were not able to change to an appropriate room. The love seat sized fold away bed is not an equivalent alternative. We specifically chose this hotel and room for the two queens. To work around the problem, we had to purchase an air mattress.
Stayed 2 nights in Oct 2023
Response from Jennifer R. on 7 Nov 2023
Thank you for choosing Hampton Inn & Suites Downtown Rome for your hotel. I'm sorry to hear about the reservation situation. We are unfortunately having to adapt to a new reservation system and new front desk team members. I'm sorry that this inconvenienced you stay. We hope to see you and your family in the future. Stay safe and well.

6/10 Okay

Gilmore Dean

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was not ready when we checked in. Towels missing no hand soap or shampoo. We requested daily room services but we had to pick up or own supplies everyday.
Stayed 5 nights in Oct 2023
Response from Jennifer R. on 7 Nov 2023
Thank you for taking time to let us know how we are doing. I'm sorry to hear about the issues you had during your stay. I hope that you will give us another chance when traveling to Rome, Ga. Stay safe and well.

10/10 Excellent

Johnathan

Stayed 2 nights in Sep 2023
Response from Jennifer R. on 7 Nov 2023
Thank you for your recent stay. We hope you enjoyed your time with us. We appreciate you taking time to let us know how we are doing. Thank you for scoring us 5 out of 5. We look forward to seeing you again. Stay safe and well.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jennifer R on 19 Sept 2023
Thank you for staying with us! We appreciate you scoring us 10 out of 10! Hope to see you again soon. Stay safe and well.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, breakfast was really good, rooms were clean. Overall it was a great stay and we will definitely return
Stayed 2 nights in Sep 2023
Response from Jennifer R on 6 Sept 2023
Thank you for staying with us! We appreciate you scoring us 5 out of 5. We look forward to your next visit. Stay safe and well.

6/10 Okay

Clinton

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer R on 4 Sept 2023
Thank you for your recent stay! We appreciate you taking time to let us know how we are doing. We hope to see again in the future. Stay safe and well.

10/10 Excellent

Paul

Travelled with family
Liked: Amenities
The google was clean and the staff were friendly!!
Stayed 1 night in Sep 2023
Response from Jennifer R on 2 Sept 2023
Thank you for staying with us and giving us a 5 out of 5. We look forward to your next visit. Till we meet again!

8/10 Good

Steven

Stayed 1 night in Aug 2023
Response from Jennifer R. on 25 Sept 2023
Thank you for staying with us. We appreciate you scoring us 4 out of 5. Please let us know how we can help you with scoring us with 5 out of 5. See you again soon. Stay safe and well.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great place to stay. Clean friendly staff. Carpet needs replacing in some areas that was my only critique.
Stayed 1 night in Aug 2023
Response from Jennifer R on 29 Aug 2023
Thank you for your feedback! I'm glad you were able to interact with our awesome team! We will be working in all guests rooms before the end of the year. Hope to see you again in the future.

8/10 Good

Scott

Liked: Cleanliness, staff & service
The staff were really nice but we were disappointed to not receive a room on the non road side as requested. The street noise is pretty loud at night
Stayed 1 night in Aug 2023
Response from Jennifer R on 29 Aug 2023
Hello! Thank you for taking time to provide us with your feedback. We are sorry you weren't able to get a city view on your last stay. We hope that you will give us another chance when traveling to Rome, Ga. Have a wonderful day!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location
Stayed 2 nights in Aug 2023
Response from Jennifer R on 29 Aug 2023
Thank you for scoring us 5 out of 5! We look forward to your next visit. I hope you have a good day!

6/10 Okay

james

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Generally OK. My big issues; bathroom trash from the previous guest was not properly emptied (there was still gross trash in it). Also lotion and body wash ran out
Stayed 2 nights in Jul 2023
Response from Jennifer R on 31 Jul 2023
Thank you for taking time to let us know how we are doing. I apologize for the condition that you found your room upon check in to include the empty soap/lotion and dirty trash can. These issues will be discussed with the proper departments. We hope that you will give us another try when traveling to Rome, GA in the future. Stay safe and well.

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was quiet, room was nice and large, somehow I booked an accessible room. Breakfast had decent selection of food.
Stayed 1 night in Jul 2023
Response from Jennifer R on 21 Jul 2023
Thank you for taking the time to let us know how we did. We are glad to hear that you enjoyed your room we look forward to seeing you soon.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jennifer R on 25 Jul 2023
Thank you for scoring us 5 out of 5! We appreciate you and we hope to see you again soon!

6/10 Okay

ROY

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jennifer R on 25 Jul 2023
Thank you for taking time to let us know how we are doing. We hope you see you again soon. Till we meet again.

4/10 Poor

Gwynn

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
There was construction going on during my stay. It was inconvenient in that we have to do things in order to avoid construction.
Stayed 4 nights in Jun 2023
Response from Jennifer R on 25 Jul 2023
Sorry for the inconvenience. WE hope you will give us another chance and take a look at the end product and more to come.

6/10 Okay

Colleen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is under major construction and no one was told. We’re here with a softball team and you have to take the service elevator to get to the rooms. There is also no breakfast. None of this was told to us beforehand. Way too much money for all the inconvenience.
Stayed 1 night in Jun 2023

2/10 Terrible

Breanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was under renovations and a dangerous construction zone. None of which was mentioned on the website. There was one elevator for 5floors which is a fire hazard. When I asked the staff abt the construction I was told if I didn’t like it to go somewhere else. Very unprofessional and rude. Every patron we encountered was displeased and upset at the conditions of the establishment.
Stayed 1 night in Jun 2023