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Reviews of Grand Hotel Palace

5 out of 5
Grand Hotel Palace
Via Vittorio Veneto 70, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nafen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location of the hotel was excellent almost center ,close to the Spanish steps and Trevi Fountain and the main shopping center .breakfast was good and we had dinner in the hotel which was excellent,all in all highly recommended.
Stayed 4 nights in Apr 2024

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower water occasionally was hot then cold then hot then cold. It did not always maintain constant temperature. Other than that, it was great and right across from the American Consulate.
Stayed 3 nights in Apr 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient getting around to the attractions in Rome. Front desk was very helpful with Restaurant recommendations. Would definitely recommend this hotel!
Stayed 2 nights in Apr 2024

8/10 Good

Khaled, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel with good rooms and very friendly staff however there is no atmosphere in the reception area
Stayed 4 nights in Mar 2024

8/10 Good

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff Service and very nice buffet
Stayed 6 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, great location
Stayed 1 night in Mar 2024

10/10 Excellent

Tatiana, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is walking distance to many sites and is across from the US Embassy Great location in a safe and walkable neighberhood Staff is friendly and helpful Rooms are nice and the bathrooms are modern I highly recommend this property
Stayed 3 nights in Mar 2024

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Booking system swimming pool horrible - should state no swimming pool - because there was nothing complementary about it. - Poor gym facilities. Extra taxes 10 euros per day per guest - why? It should be already included on the reservation fees. Your hotel is not worth because has it hides the reality.
Stayed 2 nights in Mar 2024
Response from Walter Teori General Manager on 28 Mar 2024
Dear Guest, Thank you for staying at the Grand Hotel Palace in Rome. We are sorry to read that you didn't appreciated our SPA and gym. We reconfirm that the access to the SPA and the gym is free for all our guests and there are no extra fees to be paid. Not sure if the 10,00 you are referring to are the city tax that it's the council tax that most unfortunately there is nothing we can do about it and it's fixed for all the 5 stars in Rome as it's not decided by the hotel. We do remain at your disposal for anything else you may need looking forward to have the chance to welcome you back soon Best Regards

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff and rooms are perfect for a long weekend break.
Stayed 3 nights in Mar 2024
Response from Walter Teori General Manager on 28 Mar 2024
Dear Guest, Thank you for staying at the Grand Hotel Palace in Rome. We thank you for the nice review and we look forward to welcome you back soon Best Regards

10/10 Excellent

maximilian

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated the upgraded room at no cost!
Stayed 2 nights in Mar 2024
Response from Walter Teori General Manager on 28 Mar 2024
Dear GUest, Thank you for choosing the Grand Hotel Palace for your recent trip to Rome! We are glad you appreciated your stay. We look forward to welcome you back soon Best Regards

4/10 Poor

Harwinder Singh, Ilford

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It feels like they are stuck in the past. The decor was dated, and the stained wallpaper was older than my grandparents. There was no WiFi outside of the lobby, and I had to go get a sim card just to keep connected. In this modern time, wifi should be a basic essential, especially for when you have guests travelling from all around the world. There was no kettle or iron in the room, and I had to ask for it several times. We also had to constantly ask for a restocking of coffee and tea for our room and was not filled up daily. The only redeeming factor was the location and the staff. Kevin was extremely helpful and gave us some great recommendations for restaurants around the area. Besides this, nothing else screams 5 star.
Stayed 4 nights in Mar 2024

6/10 Okay

Ashraf Louis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Okay, friendly staff. good Service But they Charged me taxes twice 10 Euros per night at the start and 10 Euros Taxes at the end what added 120Euros by the trip unannounced at the reservation.
Stayed 3 nights in Mar 2024
Response from Walter Teori General Manager on 22 Mar 2024
Dear Guest, First of all we thank you for staying at the Grand Hotel Palace in Rome. We are glad you appreciate our hotel and you enjoyed your stay with us. Most unfortunately the city taxes are nor decided by the hotel. City tax are the same for all hotels of the same category in Rome as fee that is paid by inbound travelers when they stay in hotels. The amount change based only on the type of accommodation chosen (B&B, 3 starts, 4 starts, 5 starts etc.) but it's not decided by the hotel. We hope to have the chance to welcome you back soon Best Regards

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to be clearer with your mini bar pricing.
Stayed 3 nights in Mar 2024
Response from Walter Teori General Manager on 22 Mar 2024
Dear Guest, Thank you for staying at the Grand Hotel Palace in Rome. We are glad you enjoy your stay with us. We hope you enjoy our best suite that we have allocated for you to celebrate for your birthday. Please be advised that the Mini Bar pricing is printed and located near the minibar in all rooms, we are sorry if there was any misunderstanding. We Thank you again for choosing the Grand Hotel Palace for this nice occasion and we look forward to have the chance soon to welcome you back Best Regards

10/10 Excellent

sindi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was l centrally located . Walking distance from the Trevi Fountain and the Spanish Steps. The staff was friendly . There were really good restaurants within walking distance
Stayed 5 nights in Mar 2024
Response from Walter Teori General Manager on 22 Mar 2024
Dear Guest, We thank you for choosing the Grand Hotel Palace for your last stay in Rome. We are happy to hear you appreciated our staff and our location. We look forward to welcome you back soon and we remain at your disposal for anything else you may need Best Regards

10/10 Excellent

Giuseppe

Liked: Amenities
I learned through a tour it is the street featured in the film “La Vita Dolce”. It’s also one of the most luxurious streets in Rome, very wide. Filled with great hotels. The hotel itself is spacious and very accommodating. Staff was super friendly, and very helpful with planning and organizing my stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff
Stayed 5 nights in Mar 2024

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

Rajeev

Travelled with partner
Disliked: Property conditions & facilities
We arrived at this (5*) hotel with a pre booked deluxe double room for a stay of 3 nights. On arrival we were told our room wasn’t ready yet but we could opt to upgrade to a deluxe suite for an additional €85 per night. We accepted the upgrade. The suite was strange in the sense you were greeted by a glass table with 4 chairs (nothing luxurious). As you turned into the room you were in a corridor with 2 doors on the right, the 1st door opened onto a kitchenette with some snacks that were chargeable with the minibar. 4/5 cleanliness 2nd door opened onto the bathroom which was a glass shower, simple sink,WC & a bidet on the opposite wall to the WC. 4/5 cleanliness The corridor then opened onto the bedroom which was an odd pentagon shape. A large bed on one wall, a huge suitcase looking wardrobe with dangerous sharp edges & a short air seat & an air bench at the bottom of the bed We had problems sleeping each night due to a very noisy air con unit. In the morning after using the shower we were facing a safety issue as the water had poured out of the shower, all over the bathroom floor and was now in the corridor. The shower gel dispenser in the shower was broken. The issue were not resolved after being reported each morning. The room had flaking paint. The included breakfast had an extremely poor selection for a 5* hotel, with the hot food being offered being luke warm at best. Additional€85 per night were waived on checkout but our stay there was less than satisfactory for a 5*
Stayed 3 nights in Feb 2024

10/10 Excellent

Najeeb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the centre of Roma
Stayed 3 nights in Feb 2024

10/10 Excellent

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best hotels that I’ve ever stayed at.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alexander, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent thank you
Stayed 6 nights in Feb 2024

10/10 Excellent

Joseph Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful....rooms were clean and spacious.
Stayed 6 nights in Feb 2024
Response from Walter Teori general Manager on 23 Feb 2024
Dear Guest,first of all we would like to thank you for staying at the Grand Hotel Palace in Rome. We are pleased to know you have appreciated the helpfulness of our staff: your satisfaction is our first aim and we try to do our best to meet your expectations to guarantee an outstanding stay.We look forward to hearing from you again.Best Regards,

10/10 Excellent

SantIago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best outstanding service Excellence people I love Italy
Stayed 3 nights in Dec 2023

10/10 Excellent

Halina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, convenient location.
Stayed 3 nights in Jan 2024

10/10 Excellent

yaqoub

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel Very clean Excellent service Good breakfast
Stayed 4 nights in Jan 2024

10/10 Excellent

Tysa

Stayed 2 nights in Dec 2023

6/10 Okay

Juan

Stayed 3 nights in Dec 2023

10/10 Excellent

Sasha

Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Far from 5 star but good location
The + : Nice and friendly staff, hotel in great location to explore Rome. The - : It is not a 5 star hotel. Broken wardrobe forced us to have the wardrobe lights on all night since door did not close, broken chairs in room, shower door not closing, no soap to wash hands, shower going from ice cold to burning hot and nothing in between… Nice to have a plunge pool but spa area very old and dated and pool ice cold. Too small to swim in to warm up. Breakfast very limited for the price.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lee

Stayed 2 nights in Dec 2023

10/10 Excellent

Elena

Stayed 2 nights in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Maximiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 9 nights in Nov 2023

10/10 Excellent

Brian

Stayed 4 nights in Nov 2023

10/10 Excellent

RACHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location! Great staff, would highly recommend!!
Stayed 5 nights in Nov 2023

10/10 Excellent

Candy, Gatcombe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very pleasant and exceptionally helpful
Stayed 5 nights in Nov 2023

8/10 Good

Narinder

Liked: Cleanliness, staff & service, property conditions & facilities
Rome NJ
Furniture in the room was very uncomfortable. Bed was OK.
Stayed 2 nights in Nov 2023

6/10 Okay

Ali

Liked: Staff & service, amenities
Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Liked: Staff & service, property conditions & facilities
Excellent staff, wonderful spa, great location
Stayed 1 night in Oct 2023

10/10 Excellent

Virgil, Hilton Head

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was nice and well located!
Stayed 3 nights in Oct 2023
Response from Walter Teori General Manager on 24 Oct 2023
Dear Guest, Thank you for choosing the Grand Hotel Palace in Rome. We are glad you appreciated our property and we look forward to welcome you back soon We do remain at your disposal for anything else you may need Best Regards

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service and beautiful hotel! Upgraded our room!! And they didn’t even know it was our anniversary!!
Stayed 1 night in Oct 2023
Response from Walter Teori General Manager on 24 Oct 2023
Dear Guest,first of all thank you for staying at the Grand Hotel Palace in Rome. We are pleased you enjoyed your stay with us and we look forward to welcome you back soon. We do remain at your disposal for anything else you may need Best Regards

10/10 Excellent

huda

Stayed 2 nights in Sep 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Central to most landmarks. Staff helpful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and beautiful Spa!
We had a problem with a terrible smell from our shower drain and they accommodated us with spa and room service credits.
Stayed 5 nights in Sep 2023

10/10 Excellent

hamid, new hyde park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15 walk to the base of spanish steps closer to the top Right across from US embassy so very safe yet close enough to center. Very clean, have had better breakfast but it does the job, gym and spa is small but sufficient if you have the time Staff is great
Stayed 3 nights in Sep 2023

10/10 Excellent

michael

Travelled with family
Liked: Amenities
Our 4th trip to Rome. This was our favorite hotel. We will stay here again on our next trip. My only complaint was that one of the two elevators was out of service. However we still enjoyed our stay. Also I would recommend when booking to pre pay for breakfast.
Stayed 2 nights in Aug 2023

10/10 Excellent

KARLA, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room with all the amenities you need. Our room have a beautiful designed and is place in a perfect spot to enjoy the sunrise. The hotels have great amenities and centric location. The Spa experience was great and all the staff were friendly and attentive. We’re surely comeback.
Stayed 3 nights in Aug 2023

10/10 Excellent

Armen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was safe area everything. What's okay. I like? Very much. Stuff was very professional.
Stayed 6 nights in Jul 2023