Exterior
Check availability

Reviews of Hilton Garden Inn Rome Airport

4 out of 5
Hilton Garden Inn Rome Airport
Via Vittorio Bragadin 2, Fiumicino, RM

Reviews

7.8

Good

Rating 10 - Excellent. 436 out of 1091 reviews" "
Rating 8 - Good. 301 out of 1091 reviews" "
Rating 6 - Okay. 192 out of 1091 reviews" "
Rating 4 - Poor. 89 out of 1091 reviews" "
Rating 2 - Terrible. 73 out of 1091 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with nice and clean room.
Stayed 1 night in Apr 2024

8/10 Good

Jeff, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to the Rome airport with shuttles to and from the airport every 15 minutes. It is a haul to get to any of the sites in the old town of Rome and transportation to the old town is tougher to arrange.
Stayed 1 night in May 2024

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is fantastic!
Stayed 1 night in May 2024

2/10 Terrible

Beverley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had originally thought that the staff was extra heloful. It turns out that they did not follow through with an issue I had with them accepting a parcel for me from a delivery company. The front desk refused the package a number of times when it arrived for me. I initially spoke what someone who seemed to be very helpful and wanting to help. Then. No response from my emails. A second manager began helping and she was suddenly not available. A third manager said she was going to assist me. It’s now been a day without a response. I expect far more than this from the Hilton. I doubt I will ever see my somewhat valuable parcel again. Mistakes can be made but their assurances to help were empty promises.
Stayed 1 night in Apr 2024

8/10 Good

Ane

Travelled with family
Liked: Staff & service
The shuttle to and from the airport is a city bus - not a shuttle- and is not equip to handle luggage. The drivers drove too fast in general but especially around corners and luggage would be moving or falling within the bus. You needed to stand with your luggage and then you were bound to lose your balance as a result of the manner in which the driver was driving. Terrible experience.
Stayed 1 night in May 2024

2/10 Terrible

Donato

There was no reservation for us when we got there! And no space available.
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great easy spot for flying out of Rome
Stayed 2 nights in May 2024

6/10 Okay

Laura

Liked: Staff & service, property conditions & facilities
The bed was very uncomfortable. The carpet in the hall has come apart at each seam. The tv is very limited for English speaking customers. They had six English stations and only 3 worked. All were news channels.
Stayed 3 nights in May 2024
Response from Hilton Garden inn Rome Airport Team on 22 May 2024
Dear Laura, thank you very much for being our guest and for taking the time to share your comments.We are sorry to learn that you were unhappy with the room assigned during your recent stay at our Hilton Garden Inn Rome Airport.We apologize if you felt uncomfortable with this room and we hope we can have another opportunity to better address your preferences in occasion of a future stay with us.Kind regards

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee center could be maintained better
Stayed 1 night in May 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in May 2024

6/10 Okay

Daina P.

Travelled with partner
Liked: Cleanliness
The property looked old, the staff was kinda helpful, some of them were a little rude.
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 21 May 2024
Dear Daina P. thank you for recently staying with us and for sharing your comments.We are sorry the overall experience didn't exceed expectations.We truly hope you will give us another opportunity to better assist you in the future.Kind regards

6/10 Okay

Jose

Disliked: Staff & service
Nosing and room not ready
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 22 May 2024
Dear Jose, thank you for choosing to stay with us during your recent visit in Rome Fiumicino. We are sorry we did not exceed expectations and for the waiting occurred whilst cleaning and setting the room ready for your stay. Although our check-in time is advertised from 3:00pm, We are glad we've managed to grant you access to your room well before that time. We hope to welcome you back in future and regain your trust in our hotel.Best regards

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Issue regarding claim that I had two rooms booked.
Stayed 1 night in May 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel if you need to get from or to the airport. But that’s the only reason to stay here. Not close to anything and a mediocre dinner with no alcohol costs $63€. That’s just robbery!
Stayed 1 night in May 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean. Close to airport. Shuttle service to airport every 15 minutes. Dining within. Grass needed mowing and weeding.
Stayed 1 night in May 2024

8/10 Good

Joseph, Round Rock

Travelled with group
Liked: Cleanliness, staff & service
Very nice but a bit expensive
Stayed 1 night in May 2024

8/10 Good

Prisma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the shuttle to the airport, runs every 15 mins. Water pressure was terrible in the shower. Served its purpose for us.
Stayed 1 night in May 2024

4/10 Poor

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning not working at room correctly
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 20 May 2024
Dear Bob, thank you for staying with us and sharing your comments. We are sorry to know you were not happy with the room temperature. We have shared your feedback with our team to investigate and resolve the matter where necessary. We hope we will have another opportunity to regain your trust and welcome you back in the future.Kind regards

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great for an airport hotel very quiet and clean. Great breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Bahar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised at how nice this hotel is. The price was very good and the restaurant was excellent!! Really the food was do good. I definitely would stay there again
Stayed 1 night in May 2024

6/10 Okay

Lance, St Peter Port

Travelled with family
Liked: Cleanliness
Basic but comfortable and fine as an overnight stay.
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 20 May 2024
Dear Lance, thank you for staying with us and sharing your experience. We are glad you found your stay to your liking and we are looking forward to welcoming back at our hotel in the future!Kind regards

10/10 Excellent

Darren

Liked: Staff & service
Very close to the airport, with a free shuttle
Stayed 1 night in May 2024

10/10 Excellent

Debbie

Travelled with family
Clean and staff a friendly
Stayed 1 night in May 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is very big and spacious
Stayed 1 night in May 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
good breakfast. great service to airport
Stayed 1 night in May 2024

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for the airport & train station! Front desk staff were super kind & helpful!
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Amenities
So-so pillows
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Dining room had a good selection in the breakfast buffet and we enjoyed the two dinners we ate in the dining room as well. Shuttle was convenient to and from the airport.
Stayed 4 nights in Apr 2024

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient for airport. Short staffed in restaurant so long waits. Desk staff not overly friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Totally satisfied
Stayed 1 night in May 2024

6/10 Okay

Stephen, Littleton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not seem to be outfitted for American travelers. There were no wash cloths provided, no microwave, no explanation as to how the lights work (you have to insert your room card into a device), very limited tv use selection, and room had all hard surfaces, like a Motel 6.
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 20 May 2024
Dear Stephen, thank you very much for staying with us and sharing your comments. we are sorry the overall stay did not exceed expectations. We have shared your comments with our front desk team as we continually work to improve our service. We hope to have the possibility to serve you better on the occasion of a future stay.Best regards

10/10 Excellent

Linda, Colfax

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Garden Inn is located on the shuttle bus route, which runs continuously 24 hours daily, so getting to the airport is easy. Our room was pleasant, attractive, and the bathroom was very nice. Our breakfast was good, and our dinner was excellent.
Stayed 1 night in May 2024

10/10 Excellent

Bonnie

Stayed 1 night in May 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers free shuttle to/from the airport. 24 hours a day, every 15 minutes. Do not get scammed by the taxis/ubers or private drivers like we did!!! Lobby bar and restaurant are lively and have great food. We were happy.
Stayed 1 night in May 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in May 2024

4/10 Poor

Zackary

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 13 May 2024
Dear Zackary thank you for staying with us and sharing your ratings. We are sorry to know the experience didn't exceed expectations on this occasion. We hope to have another opportunity to better address your needs in the future. Kind Regards

10/10 Excellent

Kirby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the fact that the property was close to the airport and there was a free shuttle every 15 minutes. The staff was very accomodating and stored our luggage while we enjoyed our last day in Rome. The restaurant was very good.
Stayed 1 night in May 2024

8/10 Good

Sandrine

Travelled with partner
Liked: Cleanliness, staff & service
Great airport shuttle service
Stayed 1 night in May 2024

6/10 Okay

Erik

Liked: Cleanliness, staff & service, amenities
Rooms are clean and nice. The hallways made you feel you were staying in a budget motel. The carpet was bad
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 13 May 2024
Dear Erik, thank you for sharing your experience. we are happy you found bedrooms and cleanliness to your liking.We look forward to welcome you back in the future at our hotel.Grazie mille

8/10 Good

ivan, Huntington

Liked: Cleanliness, staff & service, property conditions & facilities
We were Pleasantly surprised that it was impecably clean and that the food was good for an airport hotel. The shuttle service is a winner and the desk staff are efficient and affable. Being able to get a good night sleep in a really comfortable, clean bed was a godsend. Keep up the good work. I would come back any day.
Stayed 1 night in May 2024

8/10 Good

Jose Renan, North Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wished this hotel had provisions for elderly and disabled travelers. We were checked into a room far from the elevator. There were no bellboy services. It was a long walk while dragging two large luggages. THE GARDEN RESTAURANT WAS THE BIGGEST PLUS. The food and service was excellent!
Stayed 1 night in May 2024

10/10 Excellent

KATHLEEN, Deer Park

Stayed 1 night in May 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extraordinary and spacious. The food in the restaurant was exceptional
Stayed 1 night in May 2024

8/10 Good

Kat

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Patty

Bed wasn’t very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Gadala

Travelled with partner
Maybe explain how to use the airport bus service to get to the hotel from the airport. That would be helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Yashodhara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night before our flight out of Rome and the staff was helpful in giving us shuttle information and getting all of our luggage up to our room!
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient service was excellent
Stayed 1 night in May 2024