Indoor pool

Reviews of Holiday Inn Express Hotel & Suites Rocky Mount, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 599 reviews" "
Rating 8 - Good. 206 out of 599 reviews" "
Rating 6 - Okay. 53 out of 599 reviews" "
Rating 4 - Poor. 29 out of 599 reviews" "
Rating 2 - Terrible. 18 out of 599 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Check0in, Melinda, and the lady working the desk on Sunday night were both extremly helpful and knowllegeable. Thank you ladies for everything.
Stayed 3 nights in Apr 2024

8/10 Good

Elizabeth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is very convenient to shopping, dining and fueling up for the trip home.
Stayed 2 nights in Apr 2024

10/10 Excellent

Valarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reds more remodeling in bathroom
Stayed 2 nights in Apr 2024

6/10 Okay

Pamela

Travelled with family
construction dirt and debris; footprints from construction dust everywhere - even in "clean" rooms; dirty footprint in bathtub. Saw bedbug in one of the rooms we rented. Receive partial refund only and only after making a fuss. Should have been more. Desk staff wasn't concerned and hard to get action on it.
Stayed 1 night in Feb 2024
Response from Jared Atkinson, General Manager on 10 Apr 2024
Thank you for your review and for letting us know that you enjoyed most of your stay at the Holiday Inn Express & Suites Rocky Mount. We are sorry that you had a few housekeeping issues with your room and that we fell short of our usual service delivery. We try our best to provide a clean promise all the time. Feedback such as this helps us to do a better job in the future. We appreciate your feedback and hope that you will stay with us again when you return to this area.

10/10 Excellent

Thom

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jared Atkinson, General Manager on 10 Apr 2024
It was our pleasure accommodating you at the Holiday Inn Express & Suites Rocky Mount. We appreciate you sharing your review with other travelers. We are so happy that you had a great night's rest and that our facilities and service were to your satisfaction. I look forward to sharing your kind comments with our staff! Thanks again and we hope that you will visit with us again the next time you visit the Rocky Mount area.

8/10 Good

Carrie

Stayed 2 nights in Mar 2024
Response from Jared Atkinson, General Manager on 10 Apr 2024
We are so pleased that you stayed with us at the Holiday Inn Express & Suites Rocky Mount and we are grateful that you took the time to share your feedback online. We work hard to deliver great service and comfortable facilities, so we celebrate reviews such as this in our staff meetings. Thank you again for your Feedback and we look forward to welcoming you back on your next trip.

6/10 Okay

Antonio

Stayed 1 night in Mar 2024
Response from Jared Atkinson, General Manager on 10 Apr 2024
Thank you for choosing to stay with us at the Holiday Inn Express & Suites Rocky Mount and for taking the time to post a review. I apologize that your stay was less than 100% perfect. It is our goal to deliver an excellent stay for every guest, so we take your comments to heart and learn from them. We hope to have the opportunity to impress you with outstanding service the next time that you are in the area.

4/10 Poor

Michael

Business traveller
Liked: Cleanliness
Disliked: Amenities
I booked for 4 nights & was never made aware the elevator was inoperable. My luggage is 40 lbs & the only room they had available was on the 3rd floor. Not ADA compliant at all!
Stayed 4 nights in Mar 2024
Response from Jared Atkinson, General Manager on 10 Apr 2024
Thank you for choosing to stay with us at the Holiday Inn Express & Suites Rocky Mount and for taking the time to post a review. Thank you taking the time to write A review but I apologize that your stay was less than 100% perfect. It is our goal to deliver an excellent stay for every guest, so we take your comments to heart and learn from them. Our elevator is now up and working again. We hope to have the opportunity to impress you with outstanding service the next time that you are in the area.

6/10 Okay

Donald

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property was under construction..
Stayed 2 nights in Feb 2024
Response from Jared Atkinson, General Manager on 10 Apr 2024
We appreciate you taking the time to write about your experience at the Holiday Inn Express & Suites Rocky Mount. I'm delighted to know that most of your stay was satisfactory but I'm terribly sorry that your stay was disrupted by noise. Our front desk is staffed 24/7 to answer questions and resolve issues so I wish that we had known about this while you were here. We are grateful for your feedback and hope that you will visit us again to give us an opportunity to provide a better stay for you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family stay
The room was nice and clean. The bathroom looked to have been recently updated. The front desk staff was helpful and very friendly. My only complaint is the noise level. The elevator was currently out of order and we were placed on the first level around the corner from the breakfast area and beside the stairs. After traveling and being tired, I was hoping for a good nights sleep. There was a large group of people who stayed out in the breakfast area talking and laughing until about 1:00am. We could hear people running up the stairs and the outside door slamming multiple times in the night. Needless to say, we did not get a great nights sleep but it wasn’t because of the hotel condition. It had more to do with the location of the room.
Stayed 1 night in Feb 2024
Response from Jared Atkinson, General Manager on 10 Apr 2024
We appreciate you taking the time to write about your experience at the Holiday Inn Express & Suites Rocky Mount. I'm delighted to know that most of your stay was satisfactory but I'm terribly sorry that your sleep was disrupted by noise. Our front desk is staffed 24/7 to answer questions and resolve issues so I wish that we had known about this while you were here. We are grateful for your feedback and hope that you will visit us again to give us an opportunity to provide a better stay for you.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend.
Stayed 1 night in Feb 2024
Response from Jared Atkinson, General Manager on 10 Apr 2024
We are so pleased that you stayed with us at the Holiday Inn Express & Suites Rocky Mount and we are grateful that you took the time to share your feedback online. We were thrilled to hear about your fantastic stay and that your room, our hospitality, and complimentary breakfast were just right for you. We work hard to deliver great service and comfortable facilities so we celebrate reviews such as this in our staff meetings. Thank you again for your comments and we look forward to welcoming you back on your next trip.

10/10 Excellent

Kim A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the elevator not working, it was a great stay. All of the staff was incredibly friendly and helpful!
Stayed 1 night in Feb 2024
Response from Jared Atkinson, General Manager on 10 Apr 2024
We are so glad you stayed at the Holiday Inn Express & Suites Rocky Mount and that you took time out of your busy day to write a review. I am delighted to hear that our staff took great care of you and that we succeeded in delivering an excellent experience. Our staff loves receiving compliments such as yours so I look forward to sharing this with them. Thank you again and I hope that you will stay with us again in future!

10/10 Excellent

Bradley

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
My stay was nice and relaxing
Stayed 1 night in Nov 2023
Response from Jared Atkinson, General Manager on 10 Apr 2024
Thank you for choosing the Holiday Inn Express & Suites Rocky Mount for your recent stay. We work hard to make sure that our guests have a comfortable and memorable stay with us. I am so pleased that your experience was positive and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will stay with us again!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jared Atkinson, General Manager on 10 Apr 2024
Thank you for choosing the Holiday Inn Express & Suites Rocky Mount for your recent stay. We work hard to make sure that our guests have a comfortable and memorable stay with us. I am so pleased that your experience was positive and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will stay with us again!

6/10 Okay

Leslie

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was smack-dab in the middle of construction
I made a reservation through Hotels.com on September 27, 2023 for a stay on Thursday, February 1, 2024. At first, it appeared that we were staying in a very nice hotel. However, when we arrived on the 3rd floor, there was construction going on in part of the hallway. Our room was located smack-dab in the middle of the construction. The room was nice, but I would have expected advance notice about the construction, assignment to a room in a different location outside the construction, or a significant discount.
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Stayed 1 night in Jan 2024

10/10 Excellent

Crystal

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was good!! The breakfast wasn’t the best. Pancake maker worked one day and then was out of order. Maybe a different meat offered besides sausage every day would have been good. I think all guest should have been told they would be doing construction ahead of time. One day the water was off for a few hours starting at 11am. They hung a sign on the elevator door the night before. Slight inconvenience since that was the day we were going to the pool and had to wait to shower. The pool was great though! Everyone there was very nice as well!
Stayed 4 nights in Dec 2023

6/10 Okay

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Marilyn

Travelled with family
Disliked: Cleanliness
Holiday Inn dropped the jingle balls this Xmas
I was disappointed with the cleanliness of my room since this has not been a problem in the past. This stay was during the Christmas holiday and the staff maintenance did not enter the room to empty the garbage, change the towels or make up the beds. I personally had to do these chores myself. The hotel is under renovation but that was not an issue with me because it will be an upgrade on appearance and comfort. I just don't like to work for my hotel stay.
Stayed 3 nights in Dec 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel construction zone
The staff and manager were awesome. They had maybe the best breakfast ever. But, but…yes, this is a BIG one. They are replacing pipes and have one side of every floor in heavy construction. The elevator had dry wall dust everyone, plastic protector everywhere. They are booking rooms right next to all that so early and til 7 pm, you get to hear and smell construction. They really should have shut down for this to be completed. It is not the staff’s fault but again, would ask about this project before booking a room.
Stayed 1 night in Dec 2023

10/10 Excellent

Rhett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast came with our stay. Nice room.
Stayed 1 night in Dec 2023

10/10 Excellent

MICHAEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and inexpensive.
Stayed 2 nights in Nov 2023

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. There were bugs in our room - when we told front desk, all they did was provide us a vacuum.
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

MERLE

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a quick overnight at reasonable price and this served us well.
Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Henry

Liked: Cleanliness
Disliked: Property conditions & facilities
Average hotel, other than the elevator was broke down and we were on the third floor
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Colleen

Stayed 1 night in Aug 2023

10/10 Excellent

VICKIE, Danese

Stayed 1 night in Jul 2023

6/10 Okay

Mira

Travelled with partner
Liked: Staff & service
Bath tub was not able to be used, very clogged drain. But breakfast buffet was amazing!
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast here was especially good and the staff was very friendly and knowledgeable
Stayed 1 night in Jul 2023

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
whatt ok
Stayed 1 night in Jun 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Michel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I noticed that previous customer used towels were still in the bathroom.
Stayed 1 night in Jun 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here many time. We keep coming back. That says it all.
Stayed 1 night in May 2023
Response from General Manager on 9 Jun 2023
Thank you for choosing the Holiday Inn Express & Suites Rocky Mount for your recent stay. We work hard to make sure that our guests have a comfortable and memorable stay with us. I am so pleased that your experience was positive and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will stay with us again!

4/10 Poor

Kindle

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Property itself was nice and in a decent location. However it was not a goodnight sleep. Someone was vaping in their room at 2am setting off smoke alarms. Then I was harassed over the phone by front desk and other guest between 2-4am repeatedly claiming we were running around our room. We had been rodeoing all day and alseep by 11pm. No one was running on our floor except when we were startled from our sleep.
Stayed 1 night in May 2023
Response from General Manager on 9 Jun 2023
Thank you for staying at theHoliday Inn Express & Suites Rocky Mount and for sharing your concerns. Please accept our sincerest apologies for our lack of responsiveness. The service that you described is not typical and steps have been taken to address the issue. I hope that you will choose us again so that we can provide you with a more satisfactory stay.

8/10 Good

TYRISHEMEKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was great and breakfast was good
Stayed 2 nights in May 2023
Response from General Manager on 9 Jun 2023
I was delighted to read your review of our hotel. I am glad to hear that you enjoyed your stay and that our staff provided you with excellent service. Thanks especially for acknowledging our Breakfast team for a job well done. They loved hearing that you noticed their efforts and it really made their day! It was our pleasure accommodating you at the Holiday Inn Express & Suites Rocky Mount and we hope to welcome you again soon.

6/10 Okay

Rita

Liked: Staff & service, property conditions & facilities
The carpet in the room was disgusting
Stayed 1 night in May 2023
Response from General Manager on 9 Jun 2023
Thank you for your recent stay at the Holiday Inn Express & Suites Rocky Mount. I am truly sorry for the problems you encountered with the carpet in your room. We are working to remedy the issue that you mentioned so that next time your stay will be absolutely perfect. You are a valued customer and everything we do is aimed at providing you with an excellent hotel experience. Please come back and see us again.