All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 246 out of 1002 reviews" "
10 - Excellent
246
Rating 8 - Good. 322 out of 1002 reviews" "
8 - Good
322
Rating 6 - Okay. 186 out of 1002 reviews" "
6 - Okay
186
Rating 4 - Poor. 108 out of 1002 reviews" "
4 - Poor
108
Rating 2 - Terrible. 140 out of 1002 reviews" "
2 - Terrible
140
7.4/10
Cleanliness
7.8/10
Staff & service
6.2/10
Amenities
7.0/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
4/10 Poor
Alondra
Travelled with family, Travelled with family and small children, Travelled with partner
The sheets stained. Not a good smell. Room was not vacuumed where there’s carpet.
Alondra
Stayed 2 nights in May 2024
Response from Michael Smith General Manager on 22 May 2024
We are very sorry you did not have a 100% satisfactory experience. We have spoke with the clean team to make sure we do not miss any details during our cleaning services.
Response from Nishaye RediResponse Specialist on 4 May 2024
Hello Cory, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Rockford East – Casino District. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 Good
Francisco
29 Apr 2024
Francisco
Stayed 7 nights in Apr 2024
Response from Michael Smith General Manager on 21 May 2024
Thank you so much for staying with us. We look forward to your next visit.
Response from Adraine Rediresponse Specialist on 29 Apr 2024
Dear Nunyail,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCKFORD EAST - CASINO DISTRICT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with experience you had at the hotel. I am happy that you were possibly pleased with the low budget at our hotel. We are sorry for the inconvenience that hindered your experience. Your feedback is valuable, and we would appreciate if you can share more details on what affected your stay. We hope to have the opportunity to make it up to you on your next visit.Sincerely,AdraineRed Roof Management Rediresponse Specialist
6/10 Okay
j
21 Apr 2024
j
Stayed 2 nights in Apr 2024
Response from Michael Smith General Manager on 12 May 2024
We hope you have a perfect 5 outta 5 visit on your next stay.
Checkin was easy. However, the room wasn’t great. They said smoke free rooms but there were cigarette burns in the comforters. You could hear everything in the rooms. Cars, people, etc. paper thin walls. To top it off there was a giant dildo baking in the parking lot.
Peter
Stayed 1 night in Apr 2024
Response from Michael Smith General Manager on 15 Apr 2024
We are very happy customer service was great, but very sorry if any guest impacted your stay. We hope your next visit with us is pleasant.
10/10 Excellent
Jim
Travelled with partner
14 Apr 2024
Liked: Property conditions & facilities
Close to everything
Jim
Stayed 1 night in Apr 2024
Response from Michael Smith General Manager on 15 Apr 2024
Thank you for staying with us, we look forward to your next visit.
8/10 Good
Jamie
15 Mar 2024
Jamie
Stayed 2 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on 4 Apr 2024
Thank you for taking a moment to leave a review, Jamie. The staff and I at the Red Roof Inn Rockford East – Casino District appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
Burnt cigarette sheets, dog pooped stained floor, smelled like wet dog, refused to give a new room or refund. Checked out early and still refused to give refund.
Erin
Response from Michael Smith General Manager on 11 Mar 2024
We are sorry your did not have a 100% satisfactory experience. We did investigate your claims, and although they are not fully honest, we accept that overall you did not have a good stay and we hope next time you have a much better visit.
10/10 Excellent
Lorena
8 Mar 2024
Liked: Staff & service, amenities
Room not pretty not 100 percent cleaned. No coffee available run out or don’t have it. As it was stated online coffee tea around.
Lorena
Stayed 2 nights in Mar 2024
Response from Michael Smith General Manager on 8 Mar 2024
We are sorry if there was any interruptions in our coffee/tea service, even for a few minutes. We hope this does not deter you from staying with us in the future.
My rating reflects that I knew I was booking a budget stay and this location exceeded all my expectations. The staff was friendly. The room was clean and comfortable.
Scott
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 12 Feb 2024
Hello Scott, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Rockford East – Casino District. We are happy to hear that you enjoyed all aspects of your stay, the cleanliness and the customer service provided by our staff, which resulted in your 10/10 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again at our Red Roof location.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
8/10 Good
Steven
Travelled with pets, Travelled with partner
17 Jan 2024
Helpful staff, room nice but bathroom poorly renovated. Clean. Inexpensive, pet friendly
Steven
Stayed 1 night in Jan 2024
Response from Michael Smith General Manager on 17 Jan 2024
Thank you for staying with us, we look forward to seeing you again.
10/10 Excellent
DAMIR
13 Jan 2024
DAMIR
Stayed 1 night in Dec 2023
Response from Michael Smith General Manager on 14 Jan 2024
Thank you so much for staying with us. We look forward to your next visit.
8/10 Good
jason
4 Jan 2024
jason
Stayed 1 night in Dec 2023
Response from Michael Smith General Manager on 9 Jan 2024
Thank you so much for staying with us. We look forward to seeing you again.
Response from Kerry-Lee RediResponse Specialist on 28 Dec 2023
Hello Janelle, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ROCKFORD EAST - CASINO DISTRICT. It’s great to see you enjoyed your stay, resulting in an 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management
Response from Chirell RediResponse Specialist on 25 Dec 2023
Dear James,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rockford East – Casino District and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,ChirellRediResponse Specialist
Response from Nishaye RediResponse Specialist on 21 Dec 2023
Hello Alexis,The staff at the Red Roof Inn Rockford East – Casino District and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
Response from Carla RediResponse Specialist on 11 Dec 2023
Hello Stanley, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rockford East – Casino District and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Carla Red Roof Management RediResponse Specialist
6/10 Okay
Marie
10 Dec 2023
Marie
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 10 Dec 2023
Hello Marie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rockford East – Casino District and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
2/10 Terrible
Julia
25 Nov 2023
Julia
Stayed 4 nights in Nov 2023
Response from Nishaye RediResponse Specialist on 17 Dec 2023
Hello Julia,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Rockford East – Casino District. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
4/10 Poor
Tracy
10 Nov 2023
Tracy
Stayed 2 nights in Nov 2023
Response from Carla Red Roof Management on 12 Nov 2023
Hello Tracy, Thank you for taking a moment to complete our survey. At the Red Roof Inn Rockford East – Casino District we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
Okay basic place, site has seen better days but otherwise okay for what I needed
Matthew
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on 6 Nov 2023
Dear Matthew,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rockford East – Casino District. I am happy to see that you were pleased with your stay as you mentioned that it was okay for what you needed. You also mention that the hotel has seen better days. We value your feedback as Red Roof strive to continuously improve the quality of our hotel to meet the needs of our guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Lee
28 Oct 2023
Liked: Cleanliness, staff & service
Lee
Stayed 1 night in Oct 2023
Response from Michael Smith General Manager on 2 Nov 2023
Thank you so much for staying with us. We look forward to your next visit.
Response from Carla Red Roof Management on 23 Oct 2023
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rockford East – Casino District. I am pleased to read that your overall all experience was good, resulting in a 4/5 score. At Red Roof, our main goal is to provided all our guests with a positive experience that portrays the comfort of home and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
Had a smoked in room but staff was too busy to attend to us given several other complaints at the same time. Felt bad for overworked staff trying to fix problems. Would not stay there again
Hayan
Stayed 1 night in Oct 2023
Response from Michael Smith General Manager on 10 Oct 2023
Thank you for sharing your guest experience. We hope you come back in the future.
Response from Nishaye RediResponse Specialist on 8 Oct 2023
Dear Liliana, We are sorry to hear your recent experience at the Red Roof Inn Rockford East – Casino District did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,NishayeRed Roof Management RediResponse Specialist
4/10 Poor
Yestini E
Travelled with family and small children
10 Sept 2023
Disliked: Cleanliness, amenities
Not what i expected,
Yestini E
Stayed 2 nights in Sep 2023
Response from Michael Smith General Manager on 11 Sept 2023
We are sorry we did not fulfill your expectations, we hope on your next visit we can give you the service and accommodations you desire and always at an affordable value.
Response from Nishaye RediResponse Specialist on 10 Sept 2023
Dear Latrece, Everyone here at the Red Roof Inn Rockford East – Casino District was proud to see your 5/5 score. I'm happy to see that your stay met your expectations during your visit. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
Only the Deluxe rooms have a microwave and fridge. There is a microwave in the vending room behind the front desk. They offer coffee in the lobby 24 hrs but it was poor quality. Carrie Ann at the front desk was doing an amazing job juggling phone calls and multiple people checking in. This hotel does not accept cash at all, which seems illegal. The room was very clean and they seemed like they were constantly upgrading. Not too restful for me. The brand new air conditioner made constant loud crunching sounds. The toilet started making a lot of noise in the night but the maintenance person came right away when I called in the morning and fixed it. Some other guest banged on my door by accident at 8:15 am. Hotel is right next to the casino. Hotel grounds were clean and nicely landscaped with good parking.
Susanna
Stayed 1 night in Aug 2023
Response from Michael Smith General Manager on 29 Aug 2023
Thank you so much for sharing your guest experience. We are very happy you enjoyed our great customer service and clean and comfortable rooms. We always recommend to guests that the extra couple of dollars is worth the upgrade to our deluxe and superior rooms, just for those extra amenities you may desire, we would love to give you a tour on your next visit. Thank you again for staying with us.
10/10 Excellent
Mark
21 Aug 2023
Mark
Stayed 1 night in Aug 2023
Response from Michael Smith General Manager on 11 Sept 2023
Thank you so much for sharing your guest experience. We look forward to your next visit.
4/10 Poor
WANG
Travelled with partner
19 Aug 2023
Liked: Staff & service
Someone played loud music in the building for whole night
WANG
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on 20 Aug 2023
Dear Wang,Thank you for telling us about your recent visit at the Red Roof Inn Rockford East - Casino District. We are sorry you had a less than enjoyable experience due the noise disturbances you encountered. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRediresponse Specialist
2/10 Terrible
Dustin
16 Aug 2023
Dustin
Stayed 1 night in Aug 2023
Response from Michael Smith General Manager on 7 Sept 2023
We are very sorry that you did not have a 100% satisfactory visit with us. We hope you return and have a better stay next time.
6/10 Okay
Robert
Travelled with family
14 Aug 2023
lacked counter space, smelled
Robert
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on 14 Aug 2023
Hello Robert,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ROCKFORD EAST - CASINO DISTRICT. We appreciate your 3/5 score following your stay. I'm sorry to hear that our counter size and cleanliness wasn't to your liking. Please know that we do value your business and will take your comments into consideration so that we may improve our quality. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist
4/10 Poor
Greg
13 Aug 2023
Liked: Cleanliness
So so.
Clean enough. Fridge was too cold before we realized it since it froze almost everything we put in there. Our mistake. Microwave turntable (we had "upgraded" to the "deluxe" room to get microwave and fridge) did not turn.
Biggest issue was the humid feel to the room and the a/c cycling from quiet to clock alarm pitch. Took forever to fall asleep. Room 237 should come with ear plugs.
Since there is such variableness from one Red Roof to another I have made a commitment to not use Red Roof anymore.
Greg
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on 14 Aug 2023
Hello Greg,Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCKFORD EAST - CASINO DISTRICT. It's great to hear that you were pleased with our cleanliness. I'm sorry to hear that you had issues with the microwave, fridge and AC. Please know that this is not a level of service that we stand for and will be taken into consideration. Please accept our apologies.We wish you all the best in your future travels. Very truly yours,Recordo Rediresponse Specialist
Nice n clean rooms..check in was super easy n the lady at the counter was amazing
tim
Stayed 1 night in Aug 2023
Response from Sashauna Red Roof Management on 13 Aug 2023
Dear Tim,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Rockford East - Casino District. I'm so glad we earned your 5/5 score. I was thrilled to see you were pleased with the cleanliness of the rooms and our super easy check in process. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
Cheap hotel if you aren’t looking to spend too much. Pets stay free!! Double beds were very uncomfortable and worn out. Tv is outdated. Flooring was dirty didn’t feel nor looked like they clean it. Overall a simple hotel that just needs some updating
Verified traveller
Stayed 2 nights in Aug 2023
Response from Michael Smith General Manager on 7 Aug 2023
Thank you for sharing your guest experience. We are happy to provide a good value each to each and every guest. We are excited to get another update soon to keep building on that value. We look forward to your next visit with us.
Response from Michael Smith General Manager on 17 Jul 2023
Thank you so for taking the time to share your guest experience. We are proud to be clean, comfortable and safe with our award winning customer service team. We look forward to your next visit with us.
Response from Recordo Rediresponse Specialist on 16 Jul 2023
Hello Lloyd, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rockford East - Casino District and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist
Friendly staff. The check in woman made it fast, easy & fun. Easy to find easy parking. Quite with no noice from outside or neighboring rooms.
Jeremy
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on 16 Jul 2023
Hello Jeremy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCKFORD EAST - CASINO DISTRICT. It's great to hear that your stay at our quiet property was so easy and fun, with the help of our friendly staff, providing a easy check-in and good parking space. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRediresponse Specialist
8/10 Good
don
12 Jul 2023
Decent value except on the weekends.
don
Stayed 2 nights in Jul 2023
Response from Michael Smith General Manager on 12 Jul 2023
Thank you so much for sharing your guest experience. Our rates(along with our competitors) do go up/down based on demand of the market and the last weekend was a busy weekend for us all. We look forward to your next visit with us.
6/10 Okay
Adan, Rockford
Travelled with family and small children
6 Jul 2023
Liked: Cleanliness
Disliked: Staff & service
Carol from front desk is extremely rude. She is hostile, argumentative, and offensive. When requesting a refund she called the police, and requested I be removed from the property. Upon calling corporate, they stated they would correct the problem, but would not elaborate on how, and did not offer a solution to her behavior.
Adan
Stayed 10 nights in May 2023
Response from Michael Smith General Manager on 7 Jul 2023
Thank you for sharing your experience. We apologize if any of our team members seemed obtuse in anyway following policy or procedures. We hope you stay with us in the future and have a much better experience.
Well worth the budget minded me, cheap, and overnight.
Curt
Stayed 1 night in Jun 2023
Response from Sashauna Red Roof Management on 3 Jul 2023
Dear Curt,Thank you for taking the time to complete our guest survey comments regarding your recent stay at the Red Roof Inn Rockford East - Casino District. I'm so glad we earned your 10/10 score. I was thrilled to see you were pleased with our affordable prices and you enjoyed your overnight stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist