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Reviews of GrandStay Hotel & Suites Rock Valley

3 out of 5
GrandStay Hotel & Suites Rock Valley
2679 Rock Ridge Dr, Rock Valley, IA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 178 out of 229 reviews" "
Rating 8 - Good. 26 out of 229 reviews" "
Rating 6 - Okay. 13 out of 229 reviews" "
Rating 4 - Poor. 7 out of 229 reviews" "
Rating 2 - Terrible. 5 out of 229 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C was quiet, beds were comfortable, staff was friendly and helpful. What more can you ask for?
Stayed 1 night in May 2024
Response from Brooke Bousema - General Manager. on 20 May 2024
Hello George - Thank you so much for the five out of five review. We appreciate you taking the time to let us know how your stay was. We hope to see you again at the GrandStay in Rock Valley, IA. Have a great day.

10/10 Excellent

Claudia

Travelled with partner
Very clean and nicely decorated. Overall a lovely hotel!
Stayed 1 night in May 2024
Response from Brooke Bousema - General Manager. on 20 May 2024
Hi Claudia - Thank you so much for the five out of five review. We appreciate you taking the time to let us know how your stay was. We hope to see you again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated...very nice hottub comfortable beds
Stayed 1 night in May 2024
Response from Brooke Bousema - General Manager. on 20 May 2024
Hi Kris - Thank you so much for the five out of five review. We appreciate you taking the time to let us know how your stay was. We hope to see you again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Marcia

Travelled with partner
Liked: Amenities
Great place to stay!
Stayed 3 nights in May 2024
Response from Brooke Bousema - General Manager. on 13 May 2024
Hi Marcia - Thank you so much for your 5-star review! We appreciate the business you have given us over your past several stays. We hope to see you again at the GrandStay in Rock Valley, Iowa.

4/10 Poor

James

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Brooke Bousema - General Manager. on 14 May 2024
Hi James - We're so sorry you had a two out of five experience with us and had hoped that the discount on your first night would have helped resolve your concern. Thank you for staying with us and giving us a chance.

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and sanitary and the pool and hot tub were wonderful! Breakfast was outstanding we were able to enjoy and great nights sleep!
Stayed 1 night in May 2024
Response from Brooke Bousema - General Manager on 6 May 2024
Hi Ruth - Thank you so much for your five-star review. We are so happy to hear you enjoyed your time with us and were able to get a great nights sleep. We hope to see you again at the GrandStay in Rock Valley, IA.

10/10 Excellent

brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! Everything brand new and clean! The pool and hot tub were super clean and open til 12 Am!! and the staff was super freindly! The breakfast in the morning had a lot of variety and was fresh.
Stayed 1 night in Apr 2024
Response from Brooke Bousema - General Manager. on 2 May 2024
Hi Brenda - Thank you so much for your five out of five review. We appreciate you taking the time to give us your feedback and we are glad you enjoyed your stay! Guests like you make our job very rewarding. Please come see us again at the GrandStay hotel in Rock Valley, IA.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed several times. Always very nice. This time I booked a king room. The room had a king bread as requested, but also a free standing bathtub 3 feet from the bed. No whirlpool jets, just a bathtub. THAT WAS VERY WEIRD!!! Not in the bathroom, but right in the room. Crazy!!
Stayed 3 nights in Apr 2024
Response from Brooke Bousema - General Manager. on 22 Apr 2024
Hi Kathy - It looks like you were given a free upgrade to a King Spa room because the regular kings weren't available. We have two of these room types in the hotel. We hope you enjoyed everything else about your stay, see you again next time!

8/10 Good

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The room was very nice. Only complaints is the mattress was too firm. We had the spa room and the tub was nice but very uncomfortable. The breakfast was really good....loved the mini waffles. Would stay here again.
Stayed 1 night in Apr 2024
Response from Brooke Bousema - General Manager. on 15 Apr 2024
Hi Jason - Thank you for the four out of five review. We are sorry to hear you felt the mattress was firm. We did just do a mattress flip, so hopefully the next time you come it feels a bit better for you. Thank you for staying with us.

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, comfortable.
Stayed 1 night in Mar 2024
Response from Brooke Bousema - General Manager. on 4 Apr 2024
Hi Shawn - Thank you so much for your five out of five rating! We love that you thought our hotel was clean, comfortable and modern. We hope to see you at the GrandStay in Rock Valley, IA again sometime!

4/10 Poor

Nichole

Stayed 1 night in Mar 2024
Response from Brooke Bousema - General Manager on 22 Apr 2024
Hi Nichole -We are sorry to hear that you had a 2-star experience with us. We would like to know what went wrong with your stay so we can try and improve this. We hope you give us another chance! Thank you for staying with us.

6/10 Okay

Steffani

Travelled with partner
Liked: Property conditions & facilities
I enjoyed having the pool and hot tub to myself in the afternoon. Nice clean modern place.
Stayed 1 night in Mar 2024
Response from Brooke Bousema - General Manager. on 25 Mar 2024
Hi Stephanie - We are glad to see you enjoyed the pool and hot tub and happy to hear you thought our hotel was clean. Let us know what we can do next time so your stay is a five out of five. Have a great day!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the kindness and care of all the staff. It was a wonderful vacation! Thank you so much to everyone 😊.
Stayed 4 nights in Feb 2024
Response from Brooke Bousema - General Manager. on 6 Mar 2024
Hi Cindy - Thank you for your review. We appreciate you choosing to stay with us at the GrandStay in Rock Valley, Iowa. It is great to hear you had a wonderful vacation. We hope to see you again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean hotel.. Very friendly staff. I can think of nothing to complain about.
Stayed 1 night in Feb 2024
Response from Brooke Bousema - General Manager. on 26 Feb 2024
Hi Melissa - We are so glad to hear that you thought our hotel was clean and that the staff was friendly. No complaints is just about the best compliment we can get! Thank you for choosing the GrandStay in Rock Valley, IA. We hope to see you again soon.

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Brooke Bousema - General Manager. on 26 Feb 2024
Hi Julie - Thank you so much for your ten out of ten review! We appreciate you taking the time to review us and hope to see you again at the GrandStay in Rock Valley, IA.

10/10 Excellent

joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very clean. Our room was beautiful!
Stayed 1 night in Feb 2024
Response from Brooke Bousema - General Manager. on 12 Feb 2024
Hello Joy -Thank you so much for the five-star review! We appreciate the kind words about your stay and room, and hope to have you stay with us again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to rest and recuperate while dealing with family funerals. Very peaceful, clean, relaxing, and friendly service
Stayed 1 night in Feb 2024
Response from Brooke Bousema - General Manager. on 12 Feb 2024
Hi Katherine. Thank you for your review. We are happy we could provide a spot for you, during your tough time. We hope to have you stay with us again.

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is rural;however, they offer meals on site.
Stayed 2 nights in Jan 2024
Response from Brooke Bousema - General Manager. on 30 Jan 2024
Hi Fred - Thank you so much for the five out of five review! We are happy to see you took advantage of the meal options on site. We hope to see you again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Darren

Stayed 2 nights in Jan 2024
Response from Brooke Bousema - General Manager. on 22 Mar 2024
Hi Darren - Thank you so much for the five out of five review. We appreciate you staying with us at the GrandStay in Rock Valley, IA and hope to have you again. Have a great day!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brooke Bousema - General Manager. on 24 Jan 2024
Hello Jessica - Thanks you so much for the 10 out of 10 review. We appreciate you staying with us at the GrandStay in Rock Valley, IA. We hope to see you again.

10/10 Excellent

Taylor, Turtle Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel, very clean and seems very safe! Pool and hot tub were perfect!
Stayed 1 night in Jan 2024
Response from Brooke Bousema - General Manager on 16 Jan 2024
Hello Taylor,Thank you so much for your review. We are so glad you felt the hotel was clean and safe. We hope to have you again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Veronica

Stayed 1 night in Dec 2023
Response from Brooke Bousema - General Manager on 8 Jan 2024
Hi Veronica! Thank you so much for your five out of five review. We hope to see you again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff quick and pleasant.
Stayed 1 night in Dec 2023
Response from Brooke Bousema - General Manager on 30 Dec 2023
Hi Amber - Thank you for the five out of five review. We appreciate you staying with us, and are so happy to hear that you felt the staff was quick and pleasant. He hope to have you stay with us again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Jolene

Travelled with family
Came in the dark
Stayed 1 night in Dec 2023
Response from Brooke Bousema - General Manager. on 26 Dec 2023
Hi Jolene. Thank you for your review! We appreciate you staying with us at the GrandStay in Rock Valley, IA.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the family we were visiting. One of the cleanest and most up-to-date hotels we have stayed in. Very reasonable cost.
Stayed 2 nights in Dec 2023
Response from Brooke Bousema - General Manager. on 18 Dec 2023
Hi Kathy - Thank you very much for your review. We appreciate you staying with us when you come to see your family. We hope to have you again at the GrandStay Hotel in Rock Valley, IA.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Brooke Bousema - General Manager. on 7 Dec 2023
Hi Patrick - Thank you so much for your ten out of ten review! We appreciate your feedback and hope to have you again at the GrandStay hotel in Rock Valley, IA. Have a wonderful day.

6/10 Okay

Kirk

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brooke Bousema - General Manager on 5 Dec 2023
Hi Kirk -We are sorry to hear your stay was just OK. We hope you will give us a chance to make your stay better again sometime. Thank you for your business.

10/10 Excellent

Sheri, Bettendorf

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,friendly service…better than expect.
Stayed 1 night in Dec 2023
Response from Brooke Bousema - General Manager on 5 Dec 2023
Hi Sheri - Thank you so much for your five-star review. We appreciate you staying with us at the GrandStay hotel in Rock Valley, IA. We hope to have you stay with us again.

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Bar and breakfast area very noce
Stayed 2 nights in Nov 2023
Response from Brooke Bousema - General Manager. on 28 Nov 2023
Hi Mark - Thank you for your feedback. We are very glad to hear you enjoyed breakfast. We hope to have you stay with us at the GrandStay in Rock Valley, IA.

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, big rooms. Clean, nice breakfast, and friendly staff all made for a great stay!
Stayed 2 nights in Nov 2023
Response from Brooke Bousema - General Manager. on 28 Nov 2023
Hi Matt - Thanks so much for the five-star review. We appreciate your feedback and would love to have you stay with us again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time traveler to IA. Very impressed by the wonderful friendly staff of the hotel and the offer of food options for supper.
Stayed 2 nights in Nov 2023
Response from Brooke Bousema - General Manager. on 27 Nov 2023
Hi Christina - Thank you for your five-star review. We appreciate you taking the time to review the GrandStay Hotel in Rock Valley, IA. We hope to see you again.

8/10 Good

Samantha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this hotel several times. It’s a nice property, however, the quality of the breakfast offerings have considerably declined since I first started staying here.
Stayed 1 night in Nov 2023
Response from Brooke Bousema - General Manager. on 27 Nov 2023
Hi Samantha, Thank you for your review. We appreciate your comments on the property and hope to have you again. We apologize the breakfast wasn't as well as it has been in the past for you.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brooke Bousema - General Manager. on 27 Nov 2023
Hi Brent - Thank you for your five-star review. We appreciate you staying with us at the GrandStay in Rock Valley, IA.

6/10 Okay

curtis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Brooke Bousema - General Manager. on 17 Nov 2023
Hello Curtis - Thank you for your review.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, cleanliness, and comfort. Breakfast was just ok.
Stayed 1 night in Nov 2023
Response from Brooke Bousema - General Manager. on 17 Nov 2023
Hi Cynthia - Thank you so much for your 10 out of 10 review. We hope to have you stay again at the GrandStay in Rock Valley, Iowa.

8/10 Good

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good place to stay
The hotel is clean and the rooms are quiet. The only noise you hear is from the road. It is not bad though. I would definitely stay here again. Breakfast was decent and the options were good. I enjoy being able to make waffles which they have. I have no complaints. Overall I think the hotel is a great place to stay.
Stayed 2 nights in Nov 2023
Response from Brooke Bousema - General Manager. on 17 Nov 2023
Hi Lynette -Thank you very much for your review and feedback. We appreciate you taking the time to explain some of the amenities we have, and are pleased that you enjoyed your stay. We hope to see you again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest, cleanest, quietest hotel I have ever had the pleasure to stay in! The hotel staff were all wonderful and the breakfast area was kept very clean and the food was tasty and hot with great variety. We wish ALL hotels were this wonderful!!
Stayed 2 nights in Nov 2023
Response from Brooke Bousema - General Manager. on 6 Nov 2023
Hi Vicki - Thank you so much for your five-star review and all of the great feedback. We are happy to hear you were so pleased with your stay. We hope to see you again soon at the GrandStay in Rock Valley, IA.

10/10 Excellent

Ruth

Liked: Amenities
Always a wonderful place to stay!
Stayed 1 night in Nov 2023
Response from Brooke Bousema - General Manager. on 6 Nov 2023
Hi Ruth - Thank you so much for your five-star review. We are happy to hear you are always happy with your stays. We look forward to seeing you again at the GrandStay in Rock Valley, IA.

8/10 Good

Steven

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brooke Bousema - General Manager. on 2 Nov 2023
Hi Steven. Thank you for your review. We appreciate you staying with us at the GrandStay in Rock Valley, IA.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for an event at my daughter's university. Clean, newer hotel. We enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Brooke Bousema - General Manager. on 2 Nov 2023
Hi Dawn, Thank you very much for your five-star review. We look forward to having you stay with us again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Kimberly J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2023
Response from Brooke Bousema - General Manager. on 30 Oct 2023
Hi Kimberly -Thank you for the five-star review. We hope to see you again at the GrandStay in Rock Valley, IA.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Brooke Bousema - General Manager. on 30 Oct 2023
Hi Kathy - Thank you for the five-star review. We appreciate you staying at the GrandStay in Rock Valley, IA.

4/10 Poor

jennifer

Travelled with family, Business traveller
Disliked: Property conditions & facilities
They really need to update carpet you can see where there has been water stains.The bathroom well the the curtain goes out water spills all over the floor when you shower. I’m not sure that our room was vacuumed it had food on it. I wasn’t happy with it on the contrary I was I booked else where. The stay was friendly and welcoming.
Stayed 1 night in Oct 2023
Response from Brooke Bousema - General Manager. on 23 Oct 2023
Hi Jennifer,We are so sorry to hear that you had issues with your room, and hoping that you brought it to our staff's attention so we can take a look at the areas you weren't pleased with. We hope you will give us a try next time you are in the area.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brooke Bousema - General Manager. on 23 Oct 2023
Hi Chris, Thank you for the ten-star review. We hope to see you again at GrandStay hotel and Suites in Rock Valley, IA.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brooke Bousema - General Manager. on 10 Oct 2023
Hi Julie - Thank you for the 10/10 review! We hope to see you again at the Grandstay in Rock Valley, IA.

10/10 Excellent

Travis

Business traveller
Room was not done when I checked in
Stayed 3 nights in Oct 2023
Response from Brooke Bousema - General Manager. on 6 Oct 2023
Hello Travis - Thank you for your five-star review. As we spoke about in the hotel, I apologize for the mix-up of the room being ready. There was an error in the computer system on this day. Thank you for being patient and waiting for housekeeping to get this done as soon as they could. We are glad you could hang out in our lounge and enjoy a drink. We hope to see you again at the Grand Stay in Rock Valley, IA.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Brooke Bousema - General Manager. on 23 Oct 2023
Hi David, Thank you for the five-star review. We hope to see you again at GrandStay hotel and Suites in Rock Valley, IA.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming to this place!
Stayed 3 nights in Sep 2023
Response from Brooke Bousema - General Manager. on 30 Oct 2023
Hi Cindy, We are glad to hear you love coming to the GrandStay in Rock Valley, IA, because we love having you! We're happy you had a five-star stay. Thank you for your business.

8/10 Good

Denise, Cherokee

Stayed 3 nights in Sep 2023
Response from Brooke Bousema - General Manager. on 6 Oct 2023
Hi Denise - Thank you for your review. We hope to have you stay with us again at the Grand Stay in Rock Valley, IA.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Brooke Bousema - General Manager on 27 Sept 2023
Debra,Thank you for the fantastic score, we appreciate your feedback and hope to see you the next time you are in Rock Valley.