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Reviews of Radisson Hotel Rochester Airport

2.5 out of 5
Radisson Hotel Rochester Airport
175 Jefferson Road, Rochester, NY

Reviews

7.4

Good

Rating 10 - Excellent. 244 out of 968 reviews" "
Rating 8 - Good. 340 out of 968 reviews" "
Rating 6 - Okay. 212 out of 968 reviews" "
Rating 4 - Poor. 117 out of 968 reviews" "
Rating 2 - Terrible. 55 out of 968 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from LD on 14 Jul 2020
Nelson, We are glad that you enjoyed your stay here at the Radisson Hotel Rochester Airport. We strive to give all of our guests an exemplary stay and hope to see you again in the future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine, some guests were loud and inconsiderate.
Stayed 1 night in Jul 2020
Response from LD on 13 Jul 2020
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

6/10 Okay

Pirjo

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2020
Response from Linda Donoghue on 8 Jul 2020
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services.Plrjo, we hope for another opportunity to exceed your expectations. Should you have any concerns arise during or after your next stay, please reach out to any of our employees directly.

6/10 Okay

Tye

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
I personally think the room could have been cleaner. There were old/used masks behind the nightstand and smudges/marks on the cups that were in the room. Also a lot of unexplained bugs like flies and i got bitten overnight. I wont be returning.
Stayed 2 nights in Jun 2020
Response from Linda Donoghue on 8 Jul 2020
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. Tye, we will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Radisson Hotels standards.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Linda Donoghue on 8 Jul 2020
We apologize you were not satisfied with the condition of the hotel during your stay. John, we appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Okay

Mike, Elmira, NY

Disliked: Amenities
No restaurant/bar and pool due to COVID-19. Overall, staff was friendly and hospitable.
Stayed 1 night in Jun 2020
Response from LD on 8 Jul 2020
We are sorry about the reduction in services due to COVID-19, but are delighted that our staff made your stay more enjoyable. Please come back and see us in the future when our amenities are re-opened.

4/10 Poor

Diana

Stayed 1 night in Jun 2020
Response from LD on 9 Jul 2020
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. Diana, we hope for another opportunity to exceed your expectations. Should you have any concerns arise during or after your next stay, please reach out to any of our employees directly.

8/10 Good

BRET

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from LD on 8 Jul 2020
We are glad that you enjoyed your stay!

2/10 Terrible

Melvin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Customer Care on 1 Jul 2020
Thank you for taking the time to rate our hotel. We apologize to know that we fell short of your expectations. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future.

4/10 Poor

Carl

Business traveller
Liked: Staff & service
Disliked: Room comfort
Sleepless in Rochester
The floor we stayed on had a bunch of people parting and were loud until 330am then they woke up at 530 so I got about 2 hrs of sleep the entire night not a pleasant by far but the staff was kind and helpful.
Stayed 1 night in Jun 2020
Response from Customer Care on 30 Jun 2020
Thank you for writing a review. We are glad to hear that you were delighted with our friendly staff. On the other hand, it saddens us to hear that your experience was anything less than satisfying due to the concern regarding the noise at the hotel during that visit. We completely understand how important it is to have a quiet and comfortable accommodation and we're sorry that we fell short of that standard. Your voice has been heard and this will be forwarded to the hotel management for further improvement. Hoping that you would give us another chance to present to you a stay that is nothing short of excellent.

4/10 Poor

mcihael

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Toilet didn’t work
Stayed 1 night in Jun 2020
Response from Customer Care on 30 Jun 2020
Thank you for writing a review. It saddens us to hear that your stay was anything less than satisfying because of the functionality of the toilet at that time. Providing our guests with comfortable experience is of extreme importance to us and for that reason we are incredibly sorry that we may have missed the mark. We greatly value your feedback and it will be shared with our team for further improvements to our service. We look forward to having you back so that we may redeem ourselves and provide you an even better guest experience.

8/10 Good

Verified traveller

Stayed 7 nights in May 2020
Response from LD on 8 Jul 2020
We are glad that you enjoyed your stay here at the Radisson Hotel Rochester Airport, and look forward to seeing you in the future.

8/10 Good

Corey, Rochester

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room had certain flaws,but nothing major...only thing was my girl wanted to get in the pool & the fitness room but they were closed.
Stayed 2 nights in Jun 2020
Response from LD on 8 Jul 2020
We are so sorry about the reduced services caused by COVID-19, but are happy that you enjoyed your stay. We look forward to seeing you again in the future!

4/10 Poor

Earl

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very nice. My biggest complaint was that the hotel was so noisy and the walls are so thin I could hear the people in the room next to me. The carpet needed to be cleaned as it look like gum was embedded in a couple different locations
Stayed 4 nights in Jun 2020
Response from Customer Care on 23 Jun 2020
Thank you for writing a review. We are glad to know of your kind words about the service of our staff. On the other hand, we are saddened to hear about the issue you had regarding the cleanliness of the carpet and that you were not comfortable due to the noise coming from the surroundings during the time of your stay. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope for another opportunity to serve you again and exceed your expectations.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 7 nights in May 2020
Response from LD on 8 Jul 2020
We are happy that you enjoyed your stay and look forward to seeing you again at the Radisson Hotel Rochester Airport in the near future!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Didnt like not being able to use the shuttle and constant key issues su staff a bit rude but over all a decent stay
Stayed 7 nights in May 2020
Response from LD on 8 Jul 2020
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns arise during or after your next stay, please reach out to any of our employees directly.

6/10 Okay

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2020
Response from LD on 8 Jul 2020
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services.Benjamin, we hope for another opportunity to exceed your expectations. Should you have any concerns arise during or after your next stay, please reach out to any of our employees directly.

8/10 Good

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from LD on 8 Jul 2020
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the property is severely run down alot of annoying guest which i know the hotel has no control but maybe get a real security guard ? i was cat called so many one guest even followed me too my room first day then the following day stalked me outside
Stayed 2 nights in May 2020
Response from LD on 8 Jul 2020
Thank you for taking the time to write your review. The Radisson Hotel Rochester Airport will work diligently to ensure any situation is fully investigated. We appreciate you bringing this matter to our attention.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The room when I checked in was awful. There was makeup on the pillows, the bed skirt was torn, and there was something smeared on one of the walls. I went down to the front desk and the manager was very accommodating. He gave me a new room and went up with me to inspect it.
Stayed 3 nights in May 2020
Response from Anthony Launi on 27 May 2020
Thank you for taking the time giving us feedback on your recent stay, We are sorry that you did not have a great stay with us, We will be speaking to our housekeeping staff about these issues, Thank you for making us aware of these issues, As our customers are very important to our business, We will do everything we can to fix these issues, We hope in the future you will give us another chance to earn your business, We hope to see you again in the near future, Thank you again and have a safe and wonderful day.

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from Anthony launi on 9 May 2020
Thank you for taking time to give us feedback on your recent stay with us, We are glad you enjoyed your experence with us, We hope to see you again in the near future, Have a safe and wonderful day.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like cigarette smoke in lobby and butts outside very dirty. Hallway second floor smelled like marijuana. Sticky stuff on the night stand in my room.. freezer in. Fridge was frozen closed.
Stayed 1 night in May 2020
Response from Anthony Launi on 7 May 2020
Thank you for taking your time giving us feedback on your recent stay with us, We are very sorry that we were not able to meet the standards we set forth as a team, When guest do smoke in there rooms we do charge and kicked them out of our hotel as these things are not tolerated at all, Guest are permitted to smoke outside, We do apologize about the housekeeping issues you had as well, we will talk to our housekeeping staff so they are aware of the issues you had during your stay, we do take these concerns very seriously and hope in the future you give us another chance to earn your business, thank you again for the feedback and have a safe and wonderful day.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to ask for another fitted sheet & another comforter they had old blood stains on it . I wasn’t issued a room key for entire weekend due to “system” being down .The garbage pale wasn’t swapped or changed even when I sat it outside the room . I’ve never experienced nothing like this before
Stayed 2 nights in Apr 2020
Response from Anthony Launi on 1 May 2020
Thank you for giving us feedback on your recent stay. We are very sorry you did not have a great experience at our hotel, We do take all guest issues seriously and we will talk to our housekeepers to ensure the same issues do not happen, The key card was a program issue that was out of our control, our maintenance staff was working on the key issues until it was resolved, we do apologize about the inconvenience that this caused. We hope in the future you will give us another chance to earn you business again, our customers are very important to our business and want to make things right when issues occur, We hope to see you again soon. Thank you very much again and have a safe and wonderful day.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
enjoyed our stay there before but not this time...
seems like they hosting some homeless folks and also lots of stalled renovations/plywood in the floor, ...also found pot in 2 of our 4 rooms.
Stayed 1 night in Apr 2020
Response from Anthony Launi on 24 Apr 2020
Thank you for sharing your feed back on your recent stay with us, We are sorry we were not able meet our standards set forth by our hotel, We do appricate your feed back so we can make things right, We do take all guest concerns very seriously and we hope you will visit us again in the future and give us a chance to earn your business, Thank you again for taking your time, and have a safe and wonderful day.

10/10 Excellent

Veronica, Rochester,NY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it would actually come back anytime I would of loved the pool to be open but other than that I enjoyed my time there
Stayed 1 night in Apr 2020
Response from Anthony Launi on 24 Apr 2020
Thank for taking the time giving us feedback on your recent stay with us, We are glad you enjoyed your stay, We hope to see you again in the near future, Have a safe and wonderful day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Front desk clerk nice & friendly. Will visit again soon
Stayed 2 nights in Apr 2020
Response from Anthony Launi on 24 Apr 2020
Thank you for taking the time giving us feed back on your recent stay, We are glad you enjoyed your stay and we look forward to seeing you again in the near future, Thank you again and have a safe and wonderful day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Not directly off the highway, if you are passing through may be easier hotels. But it was very clean and had friendly staff
Stayed 1 night in Mar 2020
Response from Anthony Launi on 24 Apr 2020
Thank you for taking the time with your feed back, We are glad you enjoyed your stay with us, We look forward to seeing you again in the future, Have a safe and wonderful day.

10/10 Excellent

Joe, Ny

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very clean very quiet. The staff was very friendly
Stayed 4 nights in Mar 2020
Response from Anthony Launi on 22 Apr 2020
Thank you for your feed back on your recent stay with us, We hope in the future you will visit us again, Thank you again and have a safe and wonderful day.

6/10 Okay

MGP

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have stay here before and it is not what used to be. Regarding staff and the cleaning personnel they were great. But the matress need to be replaced and the internet and tv signal were poor. For the price it was good.
Stayed 7 nights in Mar 2020
Response from Anthony Launi on 22 Apr 2020
Thank you for your feed back on your recent stay with us, We are sorry you did not have a great experence in our hotel, We do greatly appricate your feed back so we can fix these and any issues during your stay. We hope in the future you will visit us again and give us the chance to make things right. Thank you again and we hope to see you in the near future. Have a safe and wonderful day.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed experience
It's unbelievable so called "Hotel" turns out to be for homeless people due to current virus situation. We felt very uncomfortable especially people around staring at us and the environment looks bad. Secondly, we can never enter the room 109 because all two keys (card) not working ! After five minutes a technician came with his key.. door open ! The minute we step into the room, both beds are messy seems like someone have just slept on it. We were very upset and uncomfortable and decided to checkout and leave. WE have spoken to the manager- Rachel and she told us we can write to Hotel.com to request for a refund. Looking forward to hear from your side. Thank you
Stayed 1 night in Mar 2020
Response from Anthony Launi on 22 Apr 2020
Thank you for taking the time for your feed back on your recent stay with us, We are sorry that we were not able to keep the high standards that we strive to achieve at our hotel, We understand your frustration during your stay and we will make an effort as a team to make sure the issues you experienced during your stay do not happen again to yourself or any guest that stay with us, We do appropriate you taking the time to let us know these issues and hope in the future you will give us a chance to make things right. Thank you again and we are very sorry about your stay, Have a safe and wonderful day.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Anthony Launi on 22 Apr 2020
Thank you for your feed back on you recent stay with us, We are glad you a had great time at our hotel and we look forward to seeing you again, Thank you again and have a wonderful day.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
We were very dissapointed with the cleanliness of our room. We had two hairs in our bathroom. One on the toilet seat and other in the sick. We also found about an one inch of dust on the furniture. It was so thick you could write your name in it. We also had double beds and one of the beds sounded like it was falling apart. Every time one of us turned it made these horrible noises. Now, The reason why we didn't request another room was because we arrived so late and we're so tired that everyone just wanted to go to sleep. Now to top it off when we checked out the next day the front desk person was sitting there covered from head to toe in a big blanket. Just not professional. Overall not pleased with this hotel.
Stayed 1 night in Mar 2020
Response from Anthony Launi on 23 Mar 2020
Thank you for your feedback on your recent stay with us, We are sorry that you did not have a good experience, We try to make every guest feel at home when they stay with us, I do appreciate you sharing these issues with us in hopes of fixing these issues, We will share your review with our staff and hold our staff to the highest standards, Thank you again for sharing with us and we hope to see you again in the future to earn your business. Thank you again and have a great day.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
There was very little to actually like. The property was rundown and dated, the door to the room had gaps around it you could put your hand in. The TV keep “losing connection”. The breakfast the cost $13 was well below expectations and not as good as the free breakfast elsewhere.
Stayed 2 nights in Mar 2020
Response from Anthony Launi on 21 Mar 2020
Thank you for your feedback. We are sorry you did not enjoy your stay with us, We do take every guest concern seriously and want to make things right, We will be sharing this with our staff in efforts to make things better and to ensure these issues you have experienced are not overlooked, We hope in the future that you will give us the opportunity to show you that your issues have been addressed and that your business is important to us. Thank you again and have a wonderful day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Anthony Launi on 13 Mar 2020
Thank you for taking the time to give us feedback on your recent stay, We are very glad you had a wonderful experience at our hotel, We look forward to seeing you again in the near future, Thank you again and have a great day

10/10 Excellent

DinorahPeters, Elmira NY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The manager was extremely friendly and very helpful with the service
Stayed 1 night in Mar 2020
Response from Anthony Launi on 13 Mar 2020
Thank you for your feedback, We are glad you had a great time at our hotel, We hope to see you again in the near future, Thank you again and have a wonderful day.

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We had adjoining rooms, which is what we wanted. The condition was pretty dirty, smelly and outdated. The pool area had a lot of windows which was nice.
Stayed 2 nights in Mar 2020
Response from Anthony Launi on 5 Mar 2020
Thank you for your feed back on your recent stay, We are sorry that we did not meet the standards set forth by our hotel during your stay, We try to make every guest experience a great one, We hope in the future you will give us another chance to earn your business, Thank you again and have a wonderful day

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
My room key had to be re keyed every day i stayed. Even the maid could not enter my room to clean. The fire alarm went off twice during my 6 day stay. Once at 2 AM for over 45 Mins. The swimming pool area was dirty and poor supervision. A pool light was flouting in the pool with wires hanging out. The Breakfast Buffet was not part of the price as the add suggested. It was $1250. Not that great. Could get a Steak abd Egg Breakfast down the road for $11.00. A flood in the hallway was not taken care of. Had to walk through it the day after when checking out. My shoes got wet and I almost slipped and fell. I complained and was told that I could have a free Breakfast. No thanks. The clerk said he would try and get me $100.00 taken off my bill. I stayed in this hotel twice. Never again. !!!! .
Stayed 6 nights in Feb 2020
Response from Anthony launi on 27 Feb 2020
We are sorry about the experience you had, We try to make every guest satisfied with there stay, We do apologize about the issues that happened, We hope in the future you will give us a chance to earn your business, We do appreciate your feedback and hope you have a great day.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
DirectTV kept dropping out "no signal found". Owners (not staff) need to get flat roof fixed, there were multiple leaks. Not their fault that there was a fire alarm at 2:30 a.m., but that was really alarming, lol, to have to evacuate.
Stayed 1 night in Feb 2020
Response from Anthony alauni on 26 Feb 2020
Thank you for your feedback, We are sorry about the issues you had at our property, We are working on getting the TV's fixed and we are very sorry about the fire alarm, It is for safety and we do apologize for an inconvenience this may have caused you, We hope you will give our property another chance to earn your business in the near future, Thank you again and have a great day

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Bugs in room .. room was dirty .. property old ..
Stayed 1 night in Feb 2020
Response from Anthony Launi on 23 Feb 2020
Thank you for your feedback on your recent stay with us, We are very sorry we did not meet the expectations set forth by our hotel standards, We take every guest reviews very serious and will do everything we can to make sure the issues you had never happen again, We do appropriate your feedback so we can as a team fix any and all problems in a timely manner, We hope in the future you give us a chance to earn your business again, Thank you again and have a great day.

2/10 Terrible

SanDiegan, San Diego

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
We requested a two double bed room. They gave us one double bed room. Went down after a long flight and drive and got exchanged to another room. then that room smelled as if some maintenance guy just smoked in there. no other room available. staff not courteous. then bath sink was clogged. called maintenance.
Stayed 1 night in Feb 2020
Response from Anthony Launi on 21 Feb 2020
Thank you for your feedback, We are sorry that you had issues at our property, We strive to make sure our customers are always happy and satisfied with there stay with us, We will try to fix any issues you may have had in a timely manor, We hope in the future you will give us a chance to earn your business again, We are very sorry again and hope you have a great day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Anthony Launi on 21 Feb 2020
Thank you for your feedback on you resent stay with us, We are very happy you enjoyed our property and hope to see you again in the near future, Thank you again and have a wonderful day.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little noisy, but clean. Bed was very comfortable. Could use a bit more water pressure in the shower.
Stayed 1 night in Feb 2020
Response from Anthony Launi on 17 Feb 2020
Thank you very much for your feedback on your recent stay, We try to have every guest that stays with us happy and to have a great experience at our hotel, We hope in the future you will stay with us again. Thank you very much and have a wonderful day

4/10 Poor

RockFortress, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Radisson Hotel Rochester Airport is located in a decent part of Rochester. You feel safe and secure in this location. Their staff is friendly and helpful.
Stayed 1 night in Feb 2020
Response from Anthony Launi on 17 Feb 2020
We are sorry you had some issues with your stay, We try to make every guest that stays with us feel at home, If there is anything we can do just let us know. We hope in the future you will give us the chance to earn your business again. Thank you very much and have a great day

8/10 Good

Katherine

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Anthony Launi on 17 Feb 2020
Thank you very much for your feed back, We hope you will choose us again in the future. Thank you again and have a wonderful day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Francis was super sweet and helpful. We loved the pool.
Stayed 1 night in Feb 2020
Response from Anthony Launi on 12 Feb 2020
Thank you very much for the feedback, We are very happy you had a great stay with us and hope to see you again in the near future, Have a wonderful day

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My weekend away!
Overall the Hotel was nice. The said the restaurant was open for breakfast 6am to 10:30am and dinner 5pm to 10pm. I was very dissapointed when I got downstairs for breakfast at 6:11 and sat to wait for it to open til 7am. The clerk at the front desk said they do open at 6am but must be running late!!! Really disappointed!
Stayed 2 nights in Jan 2020
Response from Anthony Launi on 12 Feb 2020
We are sorry we did not meet your expectations, We hope in the future you will give us a chance to make things right, We care and want to make things right and will do anything in our power to make you feel wanted and appropriated, Thank you again for the feed back and have a wonderful day

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Clean, quiet, comfortable, met my needs for this quick trip
Stayed 1 night in Jan 2020
Response from Anthony Launi on 12 Feb 2020
Thank you for your feed back, We appreciate your business and hope to see you again in the future,

8/10 Good

Sarah

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Anthony Launi on 18 Feb 2020
Thank you for your feedback on your recent stay with us, We appreciate your business and hope to see you again in the near future. Thank you again, Have a wonderful day.