Dear James, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management

Dear Curtis, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced upon arrival. We understand how frustrating it must have been after a long drive. Your feedback is important to us, and we will use it to improve our services. We're glad our staff member was apologetic, and we regret any assistance finding alternate accommodations was not provided. We hope to welcome you back for a more improved stay in the future. Safe travels!Sincerely,Hotel Management

Dear Cassie, Thank you for being our guest and leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if we missed any area of your room. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Laurie, Thank you for bringing this to our attention, and we apologize for the disturbance caused by the dog next to your room. We regret that your stay was affected by this issue despite reporting it to our front desk multiple times. We take guest comfort seriously and are addressing this matter with our team to ensure a better experience for all our guests. Thank you for your understanding. We look forward to welcoming you back for a better stay.Sincerely,Hotel Management

Dear Petroula, Thank you for sharing your feedback. We value guest input and use it to improve our services. Your satisfaction is important to us, and we appreciate the opportunity to address any issues or questions you may have. We hope to welcome you back for a better stay in the future. Sincerely,Hotel Management

Dear Rachel, Thank you for sharing your feedback with us. We appreciate your stay and are glad to hear that your overall experience was satisfactory. Your comments help us understand our guests' perspectives and improve our services. We hope to welcome you back for an even better stay in the future. Sincerely,Hotel Management

Dear Donald, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We take cleanliness and guest satisfaction seriously, and your feedback is concerning. We are actively investigating these matters with our housekeeping and maintenance teams to address and rectify any deficiencies. Your comfort and satisfaction are important to us, and we appreciate your understanding. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Elizabeth, Thank you for sharing your feedback with us. We apologize for the oversight with the towel and any needed repairs in your room. Guest comfort and satisfaction are important to us, and we are actively addressing these issues with our housekeeping and maintenance teams to ensure improvements are made. Your comments are valuable, and we appreciate your understanding. We hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management

Dear Kimberly, Thank you for sharing your experience with us. We're delighted to hear that you found our front desk team amazing and enjoyed the comfort of our beds. However, we apologize for the oversight regarding the kitchen package and will address this promptly to ensure it doesn't recur. Your satisfaction is paramount, and we appreciate your understanding. We'll take your feedback into consideration to enhance our breakfast options further. It's wonderful to know our staff ensured your coffee was just right. We look forward to another opportunity to exceed your expectations during your next stay at Extended Stay America. Sincerely,Hotel Management

Dear Chantee, Thank you for sharing your feedback. We sincerely apologize for any inconvenience or misunderstanding regarding your recent experience. We take guest feedback seriously and strive to provide a welcoming environment for all visitors. Rest assured, we are investigating the situation to understand the details fully. Our aim is to address any concerns and ensure fairness in our decisions. Your feedback is invaluable in helping us improve. Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Bhagmatie, Thank you for choosing to stay with us! We're pleased to hear that our staff was helpful during your check-in process and that you found the rooms to be clean. We appreciate your feedback regarding the need for updates and the availability of kitchen utensils. We apologize for any inconvenience this caused. Your comments have been noted, and we will work to improve in these areas. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management

Dear laura, Thank you for your kind words and positive feedback about Extended Stay America! We're delighted to hear that you had a great experience with our staff and enjoyed our exceptional customer service. Providing excellent service and accommodating our guests' needs is our top priority. We truly appreciate your recognition of our efforts. It was a pleasure serving you, and we look forward to welcoming you back for another wonderful stay in the future. Sincerely,Hotel Management

Dear Heather, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear JoAnn, Thank you for your feedback and for choosing Extended Stay America. We apologize for the inconvenience caused by the cleanliness during your stay. Maintaining a clean and welcoming environment is important to us, and we take your feedback seriously. Our team is committed to addressing this issue promptly to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Sincerely,Hotel Management

Dear Jessica, We sincerely apologize for the discomfort you experienced during your stay. We understand the importance of providing a peaceful and restful environment and regret any inconvenience caused by the noise disturbance. Moreover, we are sorry you were unhappy with the lack of cookware during your stay, and we will address these issues with the concerned individuals for improvement. Your feedback is invaluable, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Tammy, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Laura, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback with us. Your kind words about our associates and their commitment to excellence are greatly appreciated. However, we are sorry for any inconvenience and will work on improving it. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Michael, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we take it seriously. We strive to maintain a comfortable environment and provide excellent service. Please be assured that we'll address these issues with our team to improve. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Michael, Thank you for staying with us. Please accept our apologies for the delay in getting to your room and having to wait for a few minutes on your arrival. We have noted your suggestions and remarks and will discuss them with the team for a smooth check-in process and no delay as we advance. Apart from this, we hope you had a good time here. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Lance, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Susan, Thank you for your recent stay and the candid review. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

Dear Ajalaa, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Maylin, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Kathleen, Thank you for mentioning how impeccably clean our accommodations were during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely, Hotel Management

Dear Amanda, Thank you for taking the time to write a review of our hotel. We are sorry about the mattress issues you experienced during your stay. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Elizabeth, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Dominique, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, especially our staff service. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management