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What was supposed to be a restful stay turned out to be the opposite.
On the 23rd of December we were waken up at 3:15am by a false fire alarm. Initially we got dressed in a panic and went outside. This went on for 2 and a half hours ending at 5:30am. Needles to say this ruined our day. On the second night we noticed that the wall thermostat wasn't functional. We were instructed to get down on our hands and knees and crawl under the refrigerator and microwave to adjust the wall unit. We are 75 and that wasn't too pleasant.
The minute you walk in the door you are greeted with smiles and friendly staff. This is so important especially when traveling for work when you've had a long day!
It was an amazing experience. Staff was very friendly, welcoming and very helpful. Room was very clean and very luxurious. Free WIfi connection very good. Gym was fully equipped. I was allowed a late check out as I had to attend a zoom meeting at the time of usual check out. Extremely great experience
I thought everyone who worked there was very helpful & pleasant. The grounds were very clean
Deborah M
Stayed 3 nights in Aug 2023
10/10 Excellent
Colleen
28 Aug 2023
Colleen
Stayed 2 nights in Aug 2023
6/10 Okay
john, Plymouth
Travelled with partner
22 Aug 2023
Liked: Cleanliness, staff & service
The property is safe, convenient with a friendly staff.
And walking distance to a good casual restaurant.
The downside for us was the hotel is pet friendly
And we both have allergies to dogs and cats so after
Day 1 of our 3 night stay we were feeling the effects .
The quality and size of the bath towels was truly
2nd rate. Could hear constant walking late in the evening from the room above and lastly the breakfast
Offerings were only fair. Hampton inn used to offer
A much better breakfast. Times they are a changing.
Friendly and helpful staff. Very clean facility. Surrounding area not fabulous (FedEx facility, Amazon and Mule body shop) but the location being closer to family in Hamilton was a great perk for us.
Audra
Stayed 4 nights in May 2023
Response from Your stay at the Courtyard on 18 Jul 2023