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Hôtel Universel in Rivière-du-Loup

4.0 star property
Travelers splash in the indoor pool with waterslide or gather around the firepit at this Rivière-du-Loup hotel offering 24-hour services and convenient self-parking

Choose dates to view prices

Hôtel Universel in Rivière-du-Loup offers an indoor pool with waterslide and lifeguard. Enjoy a firepit for evening relaxation and dine at Restaurant Boreal with international cuisine. Free WiFi, extended parking, outdoor furniture, and multilingual staff enhance your stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is NZ$288
includes taxes & fees
3 Sept - 4 Sept

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, desk, blackout curtains, soundproofing

Classic Room, 2 Queen Beds

9.0 out of 10
Wonderful
(139 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(64 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair.

Classic Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, a sofa, a chair, and a view of the city.

Classic Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

A bedroom with a bed, a sofa, and a wall with a geometric design.

Classic Room, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, a sofa, and a desk.

Classic Room, 1 King Bed

9.0 out of 10
Wonderful
(66 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Excellence Room

A hotel room with a bed, a sofa, a desk, a chair, and a small table with a plant.

Excellence Room

8.4 out of 10
Very good
(6 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Club Room

A modern hotel room with a bed, a sofa, a desk, and a chair.

Privilege Club Room

9.0 out of 10
Wonderful
(41 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

A modern bedroom with a bed, a sofa, and a wall-mounted TV.

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(56 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, desk, blackout curtains, soundproofing

Classic Room, 2 Queen Beds, Pool View

7.2 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi
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About the area

Located in Rivière-du-Loup, Hôtel Universel in Rivière-du-Loup is connected to the convention centre. Musee du Bas St Laurent and Manoir Fraser are cultural highlights, and some of the area's activities can be experienced at Club De Golf De Riviere-Du Loup and Riviere-du-Loup Saint-Simeon Ferry. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails. Visit our Rivière-du-Loup travel guide
Map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4

What's nearby

  • A waterfall, rocky cliffs, and a bridge in a forested area.
    Parc des Chutes
    5 min drive - 3.0 km
  • Musee du Bas St Laurent
    18 min walk - 1.6 km
  • Cegep De Riviere-du-Loup
    3 min drive - 1.9 km
  • Centre Culturel Berger
    4 min drive - 2.6 km
  • Pot-a-l'Eau-de-Vie
    12 min drive - 10.7 km

Restaurants

  • Brulerie Ange Ou Démon
    3 min drive
  • Subway
    16 min walk
  • McDonald's
    13 min walk
  • Tim Hortons
    15 min walk
  • L'Innocent
    3 min drive

About this property

Hôtel Universel in Rivière-du-Loup

  • Upscale hotel connected to the convention centre
  • You can look forward to a firepit, dry cleaning/laundry services and a bar at Hôtel Universel in Rivière-du-Loup. Treat yourself to a body scrub, reflexology or a hot stone massage at UniverSpa, the on-site spa. The on-site international cuisine restaurant, Restaurant - Boreal, offers breakfast, dinner and children's meals. In addition to a 24-hour gym and a 24-hour business centre, guests can connect to free in-room WiFi.
  • Other perks include:
    • An indoor pool
    • Free self-parking and extended parking
    • Cooked-to-order breakfast (surcharge), an electric car charging station and multilingual staff
    • A lift, a banquet hall and secured bike storage
    • Guest reviews speak highly of the pool, helpful staff and location
  • Room features
  • All 300 individually furnished rooms have perks such as air conditioning, as well as amenities such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness rooms at the property.
  • More amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with hairdryers
    • Flat-screen TVs with cable channels
    • Fridges, microwaves and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 40.24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Property Registration Number 054854, 2026-11-30

We should mention

Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Hôtel Universel in Rivière-du-Loup have a pool?

Yes, this property has an indoor pool. Pool access is from 8:30 AM to 10:00 PM.

How much does it cost to stay at Hôtel Universel in Rivière-du-Loup?

As of 3 Aug 2026, prices found for a 1-night stay for 2 adults at Hôtel Universel in Rivière-du-Loup on 3 Sept 2026 start from NZ$288, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hôtel Universel in Rivière-du-Loup pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of CAD 40.24 per pet, per day. Service animals are exempt from fees.

How much is parking at Hôtel Universel in Rivière-du-Loup?

Self-parking and extended parking are free at this property.

What time is check-in at Hôtel Universel in Rivière-du-Loup?

Check-in start time: 4 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hôtel Universel in Rivière-du-Loup?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Hôtel Universel in Rivière-du-Loup located?

Located in the heart of Rivière-du-Loup, this spa hotel is within 1 mile (2 km) of Musee du Bas St Laurent and Cegep De Riviere-du-Loup. Centre Culturel Berger and Club De Golf De Riviere-Du Loup are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel Universel in Rivière-du-Loup Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1301 out of 2217 reviews
Rating 8 - Good. 564 out of 2217 reviews
Rating 6 - Okay. 220 out of 2217 reviews
Rating 4 - Poor. 83 out of 2217 reviews
Rating 2 - Terrible. 49 out of 2217 reviews

Reviews

Verified review

10/10 Excellent

Allain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great food at the restaurant,we enjoyed our stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here, staff were friendly and kind to us Anglophones.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Jean-Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with good size rooms and comfortable beds.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice rooms, great pool, great for families. Great location.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, I do recommend making reservations for both dinner and breakfast. Quiet, clean, and well appointed. Thoroughly enjoyed our brief stay and would recommend this property to everyone.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and beds extremely comfortable.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good restaurant
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless room, quiet surroundings and a thoughtful and helpful staff We enjoyed our stay
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always choose this hotel on our way from Halifax to Ottawa. Clean, comfortable and roomy rooms. Life guarded pool with water slide for the kids. The in house restaurant serves good food and makes your stay more convenient. Close to many amenities.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, excellent pool and waterslide. Very nice restaurant ans spa services.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful & pleasant. Had dinner room service which was excellent. Clean room. Air conditioning worked well. Second stay there & would stay again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Jiayi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff! Nice place to! Will definitely book there again!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, comfortable, and lots of amenities
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and bathroom. Suitable for our family and pet.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean and quiet. We were upgraded to a nice big room that looked to be newly renovated. Great for our family and we were traveling with a dog. They conveniently gave us a room on the first level with a door opening onto the parking lot.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this hotel! No complaints! It was clean, the pool was nice, parking was included/free. The staff were great! We were having issues with our tv and one of the front desk staff came up to help.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Francois-Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, quiet and well trained staff. We didn't do much at the hotel but the pool looked very cool with the slide. Friends highly recommended the restaurant, unfortunately we didn't go. Thank you for everything !
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with courteous staff. Bed was comfortable, the room was clean, and we had a sliding door, making it very easy to take our pup out when needed.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff thank you
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. The food in the restaurant was excellent.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived late, tired and weary. Greeted by friendly staff given a clean cozy room. Morning coffee was excellent in room and in the nice restaurant. Would stay here again. Staff are A1.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The room was quite nice, spacious and bed was comfortable. Unfortunately some of the towels were old and thinned out. I even had a facecloth which was so worn out that it had 3 holes in it. Basic shower amenities were there however no body lotion which surprised me for that category of hotel. Staff were nice and friendly and service was very good. The adjacent restaurant was also very good. This is a nice place to stay with kids as they have an interior pool with a water slide which does get very busy during the holiday period.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for traveling, have stayed there many times but this time the room we stayed in had a very loud banging AC/ air conditioner which kept us awake all night.
Stayed 1 night in Jun 2026