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Reviews of Gran Evenia Bijao & Convention Center - All Inclusive

3.5 out of 5
Gran Evenia Bijao & Convention Center - All Inclusive
Carretera Interamericana km 108, Rio Hato

Reviews

7.6

Good

Rating 10 - Excellent. 268 out of 730 reviews" "
Rating 8 - Good. 218 out of 730 reviews" "
Rating 6 - Okay. 119 out of 730 reviews" "
Rating 4 - Poor. 52 out of 730 reviews" "
Rating 2 - Terrible. 73 out of 730 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Grace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a piece of gloves on a chicken wrap that my son was eating, this is totally unacceptable
Stayed 1 night in Mar 2024
Response from Atención al cliente on 17 May 2024
We are very sorry to read your review, we do not understand what could have happened, we take the health of our clients very seriously, we are very sorry for your bad experience.Greetings

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in May 2024
Response from Atención al cliente on 11 May 2024
Thank you very much for your good evaluation. We are glad you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services. We hope to see you soon. Greetings!

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Atención al cliente on 6 May 2024
Muchas gracias por su amable reseña. Nos alegra que disfrutara de la estancia.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios.¡Saludos! ¡Hasta pronto!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Atención al cliente on 2 May 2024
Muchas gracias por su valoración. Nos alegra que haya disfrutado su estadía.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios. Esperamos su vuelta pronto. ¡Saludos!

2/10 Terrible

NIDIA

Travelled with family
Liked: Cleanliness
The property was over booked and the buffet options were not too appetizing
Stayed 3 nights in Feb 2024
Response from Atención al cliente on 18 Apr 2024
We are very sorry to read your review. We are sorry that this is how you perceived your stay.We take note of course and tell you that we actively work to provide the best service and quality to our guests.The resort is in the process of change, applying improvements and adding more services.Greetings!

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Atención al cliente on 18 Apr 2024
Muchas gracias por su buena valoración, nos alegra ver que sus vacaciones han sido satisfactorias.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios. Esperamos su vuelta pronto. ¡Saludos!

10/10 Excellent

Edwin

Liked: Staff & service, property conditions & facilities
Very good
Stayed 4 nights in Mar 2024
Response from Atención al cliente on 18 Apr 2024
Thank you very much for your evaluation. We are glad you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services. We hope to see you soon. Greetings!

10/10 Excellent

Jesusa J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, the service, the ocean view.
Stayed 1 night in Mar 2024
Response from Atención al cliente on 18 Apr 2024
Thank you very much for your kind review. We are glad that you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services.Greetings! See you soon!

10/10 Excellent

Yolanda R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome they had staff members that were bilingual which was a plus for us. They were all soooo helpful and thoughtful. I really appreciate how they would always speak when they would see us out and about. It was a very nice place to visit. I really like the pools. I did not like the beach because it was not clear but I did enjoy the sound of the ocean. It was very relaxing and that's what I like to hear when I am sleeping. Thank all of the staff for making my stay a welcome one. My son will be taking Spanish as a second language he felt so bad that he could not understand the staff. He is a very humble 12 year old young man. Thank you for asking him if he knew Spanish because they are the reason he wants to learn. He bought a book when we arrived home. Thank you to all the staff from house keeping to the kitchen, to the front desk and so forth. From the Silas family.
Stayed 3 nights in Mar 2024
Response from Atención al cliente on 18 Apr 2024
Thank you very much for your kind comment.We appreciate you taking the time to give us such an appreciated review and we are happy that your stay was to your complete satisfaction.We hope you visit us again in the future. Please do not hesitate to contact us if you have any other queries.Greetings!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small all inclusive resort and the food was amazing I will be returning soon
Stayed 3 nights in Mar 2024
Response from Atención al cliente on 18 Apr 2024
Thank you very much for your evaluation. We are glad you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services. We hope to see you soon. Greetings!

8/10 Good

Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great resort but not really a 5*, staff was great, smiling and helpful Air conditionning was loud in the room
Stayed 7 nights in Mar 2024
Response from Atención al cliente on 15 Mar 2024
Thank you very much for your evaluation. We take note!The resort is in the process of change, applying improvements and adding more services. We hope for your return soon. Greetings!

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Wow nice stay!
Stayed 2 nights in Mar 2024
Response from Atención al cliente on 13 Mar 2024
Thank you very much for your kind review. We are glad you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services.Greetings! See you soon!

6/10 Okay

Ilka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Atención al cliente on 9 Mar 2024
Muchas gracias por su valoración. El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios. Esperamos su vuelta pronto. ¡Saludos!

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful. You could walk for miles!!!! Staff were pleasant and food was good. Our bedroom was clean and comfortable. We had a wonderful holiday!!!
Stayed 3 nights in Mar 2024
Response from Atención al cliente on 9 Mar 2024
Thank you very much for your evaluation. We are glad you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services. We hope you return soon. Greetings!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent all around. Beds were comfortable.
Stayed 6 nights in Feb 2024
Response from Atención al cliente on 9 Mar 2024
Many thanks for choosing us and taking the time to evaluate your stay.The resort is in the process of changing applications for more and better services.We hope your return soon. Greetings!

8/10 Good

Jacquline, Stouffville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although, the hotel was oceanfront and it was swimmable, it was wavy and slightly cold but that’s normal for Pacific coast. All inclusive was in abundance of food. But quiet crowded and noisy. You do get to be with the Panamanians which was lovely. Booked night before with a decent price. The hotel was accommodating for late checkout at 5 pm so we could swim until 4 and have the room to shower.
Stayed 1 night in Mar 2024
Response from Atención al cliente on 9 Mar 2024
Thank you very much for choosing us and taking the time to rate your stay, we will take your comments into consideration to improve our service.The resort is in the process of change, applying improvements and adding more services.Greetings!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly resort, excellent buffet, and very attentive staff! Rooms, pools and grounds were well maintained during our stay.
Stayed 5 nights in Feb 2024
Response from Atención al cliente on 29 Feb 2024
Thank you very much for your evaluation. We are glad you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services. We hope for your return soon. Greetings!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth. Room was well kept and towels and linens maintained. Views from room were excellent.
Stayed 1 night in Feb 2024
Response from Atención al cliente on 29 Feb 2024
Thank you very much for your kind review. We are glad that you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services.Greetings! See you soon!

10/10 Excellent

juliet

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Feb 2024
Response from Atención al cliente on 19 Feb 2024
Thank you very much for your kind review. We are glad that you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services.Greetings! See you soon!

10/10 Excellent

Victor

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Atención al cliente on 19 Feb 2024
Muchas gracias por su amable reseña. Nos alegra que disfrutara de la estancia.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios.¡Saludos! ¡Hasta pronto!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After several days driving through Panama, this resort hotel was a great way to wind down before flying back home.
Stayed 3 nights in Jan 2024
Response from Atención al cliente on 7 Feb 2024
Thank you very much for your kind review. We are glad that you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services.Greetings! See you soon!

10/10 Excellent

Eugeniusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food is excellent.
Stayed 10 nights in Jan 2024
Response from Atención al cliente on 7 Feb 2024
Thank you very much for your evaluation. We are glad you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services. We hope for your return soon. Greetings!

8/10 Good

jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Atención al cliente on 7 Feb 2024
Muchas gracias por elegirnos y tomarse el tiempo en valorar su estadía.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios. ¡Saludos!

8/10 Good

Cristhian

Liked: Staff & service, property conditions & facilities
Like, buffet. Dont like rooms
Stayed 1 night in Jan 2024
Response from Atención al cliente on 7 Feb 2024
Thank you very much for your evaluation. That's right, the resort is in the process of changing, applying improvements and adding more services. We hope for your return soon. Greetings!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
This please was fantastic, different food at the buffet, cocktails well made, and friendly costumer service. Definitely recommend
Stayed 2 nights in Jan 2024
Response from Atención al cliente on 7 Feb 2024
Thank you very much for your kind review. We are glad that you enjoyed your stay.The resort is in the process of change, applying improvements and adding more services.Greetings! See you soon!

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beach goes forever
A family place, lots of children. More chairs in the shade required. The wooden loungers need cushions, The separate dining options were good, with the Mediterranean being the best. Bed was fine, and show did not go very late, which is good. We were there on a big turnover day, which meant the pool loud speaker was not on most of the day, also a good day.
Stayed 4 nights in Jan 2024
Response from Atención al cliente on 7 Feb 2024
Thank you very much for choosing us and taking the time to rate your stay, we will take your comments into consideration to improve our service.The resort is in the process of change, applying improvements and adding more services. Greetings!

6/10 Okay

MELISSA

Travelled with group
Decent property for a couple of days stay but a little below average for the price point in my opinion. All three people in my party got acute food poisoning on our last night after eating at the Japanese restaurant. Staff not as friendly to English speakers, which may be a language barrier thing.
Stayed 2 nights in Jan 2024
Response from Atención al cliente on 29 Feb 2024
Thanks for your review. We are currently in a constant process of improving and remodeling the facilities. We will take your comments into consideration to improve our service.We look forward to seeing you again in the next opportunity. Greetings!

4/10 Poor

Coulter

Stayed 1 night in Jan 2024
Response from Atención al cliente on 17 Jan 2024
Sentimos mucho leer su reseña.Trabajamos activamente para darle el mejor servicio y calidad a nuestros huéspedes. El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios.¡Saludos!

6/10 Okay

Paige

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed here for 2 nights. The staff was friendly and the food was tasty. I am vegan and there were still plenty of options. The rooms and property are extremely run down and dated, sometimes even feeling unclean.
Stayed 2 nights in Jan 2024
Response from Atención al cliente on 17 Jan 2024
Thank you very much for your review. We are currently in a constant process of improving and remodeling the facilities. We will take your comments into consideration to improve our service.We look forward to seeing you again in the next opportunity. Greetings!

10/10 Excellent

SAYAKA

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Atención al cliente on 17 Jan 2024
Muchas gracias por su respuesta positiva. Estamos encantados de saber que ha disfrutado de nuestros servicios en el Hotel.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios. Esperamos su vuelta pronto. ¡Saludos!

2/10 Terrible

Yenela

Disliked: Amenities
Las habitaciones del hotel están muy viejas y descuidadas, también las piscinas muy sucias
Stayed 3 nights in Dec 2023
Response from Atención al cliente on 17 Jan 2024
Sentimos su descontento con el resort. Lamentamos que su comentario no vaya en la línea de las reseñas que acostumbramos a recibir. Tomamos nota por supuesto. Sentimos que así haya percibido la estancia.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios. Esperamos su vuelta pronto. ¡Saludos!

10/10 Excellent

Rael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I'll return to Bijao as soon as I can afford.
Bijao is perfect. The beach is also awesom. I'm coming back as soon as possible.
Stayed 1 night in Dec 2023
Response from Atención al cliente on 17 Jan 2024
Thank you very much for your positive response. We are delighted to know that you have enjoyed our services at the Hotel.The resort is in the process of change, applying improvements and adding more services. We hope for your return soon. Greetings!

6/10 Okay

Robert Jesse-Alan

Stayed 5 nights in Dec 2023
Response from Atención al cliente on 17 Jan 2024
Muchas gracias por su reseña. Estamos en estos momentos en un proceso constante de mejora y remodelación de las instalaciones. Tomaremos en consideración sus comentarios para mejorar nuestro servicio.Le esperamos nuevamente en una próxima oportunidad. ¡Saludos!

6/10 Okay

Ricardo

Stayed 1 night in Dec 2023
Response from Atención al cliente on 7 Feb 2024
Gracias por su reseña. Estamos en estos momentos en un proceso constante de mejora y remodelación de las instalaciones. Le esperamos nuevamente en una próxima oportunidad. ¡Saludos!

6/10 Okay

Diana

Liked: Staff & service
Everything but the bathrooms that are not in the best condition. Needs maintenence
Stayed 2 nights in Dec 2023
Response from Atención al cliente on 17 Jan 2024
Thank you very much for your evaluation. We take note!The resort is in the process of change, applying improvements and adding more services. We hope for your return soon. Greetings!

6/10 Okay

Monica, Panama

Travelled with family
Liked: Staff & service, amenities
Las instalaciones y habitaciones necesitan mantenimiento. Las decoraciones de Navidad muy deterioradas deslucían mas que ambientaban. La comida en Sakura dejó mucho que desear. Al igual que el bufete de almuerzo y snack bar. **Sin embargo en el restaurante Los Olivos la comida estuvo excelente, cumplió nuestras expectativas. La playa muy limpia y bonita. Buenos ranchos y sillas de playa. Buenas toallas de playa. Se nota buena disponibilidad de parte del personal de servicio. **Hubo un olor desagradable en el ambiente a tanque séptico durante nuestra estadia.
Stayed 3 nights in Dec 2023
Response from Atención al cliente on 31 Dec 2023
Muchas gracias por su valoración. ¡Tomamos nota!El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios. Esperamos su vuelta pronto. ¡Saludos!

8/10 Good

Samuel

Stayed 1 night in Dec 2023
Response from Atención al cliente on 29 Dec 2023
Muchas gracias por elegirnos y tomarse el tiempo en valorar su estadía.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios. ¡Saludos!

4/10 Poor

LUIS

Travelled with family
Disliked: Property conditions & facilities, room comfort
Hotel.muy viejo, con areas deterioradas, la habitacion tiene muebles en mal estado, un solo bar con pocos empleados, la calidad de los licores pésima, la comida regular. No son ni la sombra de lo que fué hace 6 años atras.
Stayed 1 night in Dec 2023
Response from Atención al cliente on 29 Dec 2023
Sentimos mucho leer su reseña. Tomamos nota por supuesto y comentarle que trabajamos activamente para darle el mejor servicio y calidad a nuestros huéspedes. El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios.¡Saludos!

4/10 Poor

Mauricio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Atención al cliente on 29 Dec 2023
Sentimos mucho su valoración.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios.¡Saludos!

10/10 Excellent

Maryam

Stayed 1 night in Dec 2023
Response from Atención al cliente on 29 Dec 2023
Muchas gracias por su valoración. Nos alegra que haya disfrutado su estadía.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios. Esperamos su vuelta pronto. ¡Saludos!

8/10 Good

Firoozeh

Travelled with partner
Friendly staff
Stayed 1 night in Dec 2023
Response from Atención al cliente on 29 Dec 2023
Muchas gracias por su valoración.El resort está en proceso de cambio aplicando las mejoras y añadiendo más servicios. Esperamos su vuelta pronto. ¡Saludos!

6/10 Okay

Beverly

Travelled with family and small children
Liked: Staff & service
The beach was nice, construction was a bit noisy, will return once it’s done for a better experience. Rooms are basic and some of it’s doors and furniture on the older side, but we enjoyed. Spa was amazing.
Stayed 2 nights in Oct 2023
Response from Atención al cliente on 29 Dec 2023
Thank you very much for your evaluation. We take note!The resort is in the process of change, applying improvements and adding more services. We hope your return soon. Greetings!

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bijao by Evenia on 21 Oct 2023
Estimado Pedro,Muchas gracias por su valoración positiva. Estamos encantados de saber que ha disfrutado de nuestros servicios en el Hotel.Esperamos su vuelta pronto. ¡Saludos!Todo el equipo Gran Evenia Bijao

2/10 Terrible

Edgardo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gran Evenia Bijao on 11 Oct 2023
Estimado Edgardo,Gracias por compartir su calificación con nosotros. Realmente sentimos el no haber sido capaces de alcanzar sus expectativas en esta oportunidad.Estaremos encantados de poder volver a contar con su confianza en el futuro, si pudiera darnos otra oportunidad.SinceramenteEquipo Gran Evenia Bijao

8/10 Good

Jennilyd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is great and is all Inclusive. They are working on the properties so in a future will be even better
Stayed 2 nights in Sep 2023
Response from Gran Evenia Bijao on 11 Oct 2023
Dear Jennilyd,Thank you for taking the time to share your opinion with us.We are very happy to hear that you had a pleasant experience at our Hotel.Our entire team works hard to keep our customers happy. We'll be sure to share it with them.Thank you again and we hope to see you again soon.SincerelyGran Evenia Bijao

8/10 Good

Vicente

Travelled with family
Liked: Cleanliness, property conditions & facilities
Affordable place for a family trip
Stayed 2 nights in Sep 2023
Response from Bijao on 19 Sept 2023
Gracias por sus comentarios!

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great (chef was always over seeing), excellent staff service (every person you ran into was very kind), first place I see the life guards doing a great job keeping kids safe at the pools and the premises were very clean. Probably the best all inclusive in Panama to date.
Stayed 2 nights in Sep 2023
Response from Bijao on 19 Sept 2023
Gracias por sus comentarios!

2/10 Terrible

Fernando

Disliked: Property conditions & facilities, room comfort
Never comeback
Hotel it’s in poor condition it had better times Just two old towels in bathroom, no bath mats no hand towel no kleenex Shower faucet set no good condition Water pressure comes and goes Bed sheets with some smell The food it’s not good enough The pool restroom’s awful condition The lounge chairs damaged and dirty Sun umbrellas in poor condition It’s a awful experience saw a hotel without maintenance just surviving
Stayed 1 night in Sep 2023
Response from Bijao on 5 Sept 2023
Gracias por sus comentarios.

2/10 Terrible

Claudia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It felt like staying at a motel with an ocean view. The only positive aspect of this hotel was the good service provided by the front desk staff and some of the waitresses. Unfortunately, the hotel is currently undergoing construction, and work began as early as 7:30 am. Throughout the night, other guests created a lot of noise, and on top of that, some guests were consistently slamming their doors so hard that it was nearly impossible to get any rest. I will definitely not be returning.
Stayed 1 night in Aug 2023
Response from Bijao on 29 Aug 2023
Gracias por sus comentarios.

6/10 Okay

Lindsey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The staff were very friendly and accommodating. The food was good, not great, but cant complain too much. Resort could use some updates. Absolutely LOVED the resort dog that hangs around the property.
Stayed 4 nights in Jul 2023
Response from Bijao on 29 Jul 2023
Gracias por sus comentarios.