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Reviews of Ritz Copacabana Boutique Hotel

3.5 out of 5
Ritz Copacabana Boutique Hotel
Rua Xavier da Silveira, nº 13, Copacabana, Rio de Janeiro

Reviews

9.0

Wonderful

Rating 10 - Excellent. 220 out of 364 reviews" "
Rating 8 - Good. 105 out of 364 reviews" "
Rating 6 - Okay. 23 out of 364 reviews" "
Rating 4 - Poor. 6 out of 364 reviews" "
Rating 2 - Terrible. 10 out of 364 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

precilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really nice and housekeeping staff were excellent. The room is clean daily. The housekeeping staff were really great. Bathroom need a hanger for towel and need more closet space. I stayed for 8 days. There was not much options for closet for 2 people. Addition of drawers would be better and convenient.
Stayed 8 nights in Apr 2024

8/10 Good

Degarrius

Stayed 5 nights in Apr 2024

4/10 Poor

Mike

Disliked: Cleanliness, amenities, property conditions & facilities
As above
Stayed 1 night in Feb 2024

10/10 Excellent

Taina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff well trained.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location laundry few steps away 24hour restaurant at the corner front dest Pedro amazing
Stayed 6 nights in Feb 2024

10/10 Excellent

suchetak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Candi

Liked: Cleanliness, property conditions & facilities
Awesome room for the price, but needs an upgrade in service - tried to get lunch one day as only one in the restaurant and it took 45 minutes to get a drink. Breakfast is ample with normal service. Rooftop, which has a slick design and amazing views, closes at 9:00 pm (sharp!), which doesn't make sense in such a vibrant city. TV did not work for 2 days and no one knew how to restart cable, etc. Very noisy corner all night long as you get later in the week. All in all, would stay again with service upgrades.
Stayed 1 night in Feb 2024

10/10 Excellent

Reeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Definetly worth the price. Friendly and helpful staff members. Bed was super comfy.
Stayed 2 nights in Jan 2024

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price I expected more. (Bigger room, better breakfast)
Stayed 3 nights in Jan 2024

6/10 Okay

Cristian

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hello! The property was great. Good area - many places to eat and drink. The beach is minutes away. The staff at the front desk were nice. However, we tried eating at the hotel restaurant and no staff was available. They looked at us and did not offer a seat. I asked for assistance and the staff said wait a minute. We proceeded to wait 10 minutes another staff member looked and walked away. We left unhappy and unwelcome and had dinner some place else. Would I come back - no.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were not aware of our reservation. There was no concierge service for our bags. The bathroom lacked enough towels and body wash
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for New Year's Eve
The rooftop pool with bar was amazing. Small space, but very cozy. The restaurant was also great. Staff was on point and responsive.
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
I like the overall appearance of the hotel.
Stayed 4 nights in Dec 2023
Response from Ritz Copacabana Boutique Hotel on 4 Jan 2024
Hi Stephen,Thank you so much for choosing our Ritz Copacabana Boutique Hotel and for sharing your words with us.We are glad to know that you liked our hotel. Hope to see you back here very soon.Kind Regards,Ritz Copacabana Boutique Hotel

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here twice and both stays were great. Rooms are comfortable and clean, huge beds, great area, excellent service 👌 We also stayed in a nearby seemingly similar hotel, but Ritz was much better. I'd definitely book here again next time!
Stayed 2 nights in Nov 2023
Response from Ritz Copacabana Boutique Hotel on 29 Nov 2023
Dear Anna,We are so glad for your words. Thanks for sharing that wits us and for choosing our hotel. Hope you will be back soon.Kind Regards,Ritz Copacabana Boutique Hotel

8/10 Good

Charles Wilfrid Andre

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good positioned . Safe and near to the beach .
Stayed 3 nights in Nov 2023
Response from Ritz Copacabana Boutique Hotel on 29 Nov 2023
Dear Charles,Thanks for sharing your opinion with us. We are glad to know that you liked our location. Hope to see you again very soon.Kind Regards,Ritz Copacabana Boutique Hotel

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Super personable customer service and the rooms are very comfortable. All the services like luggage storage and laundry available. Great location also, 2 minutes to the beach and everything you need within a couple of blocks.
Stayed 4 nights in Nov 2023
Response from Ritz Copacabana Boutique Hotel on 30 Nov 2023
Dear Anna,Thank you for choosing our Ritz Copacabana Boutique Hotel and for the time spent to share your experience with us. We hope you will come back and stay with us again.Best Regards,Ritz Copacabana Boutique Hotel

2/10 Terrible

Djamel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
UNPLEASANT front fest morning girl… rude and unprofessional. The Hotel is an apartment building turned into hotel. Pictures are deceiving , the pictures are from few years back … meaning nothing is up to date. This “hotel” should be at max 3 stars , price wise should be not more than $75 USD. Looking for real hotel in copacabana, must go with big brand such as Hilton and on. The Valet kid at the front very professional and helpful and also the guy with a tattoo at the front desk very professional.Hotel need major upgrades
Stayed 1 night in Oct 2023
Response from Ritz Copabana Boutique Hotel on 26 Oct 2023
Dear Djamel,Thank you for choosing our Ritz Copacabana Boutique Hotel and for the time spent to share your opinion with us.We appreciate all your words and we hope that you will come back to have a more positive stay.Best Regards,

2/10 Terrible

binod

Liked: Staff & service
Disliked: Property conditions & facilities
This is not the big hotel brand Ritz.
We got misled by the name Ritz. This is a very old property and possibly never recovered from the neglect after covid. We had booked two nights but they were nice to let us check out after 1 day. The pricing is high and the pictures so misleading that we were excited that it’s a Ritz property. Possibly our mistake.
Stayed 2 nights in Oct 2023
Response from Ritz Copabana Boutique Hotel on 26 Oct 2023
Dear Binod,Thank you for choossing our Ritz Copacabana Boutique Hotel and for sharing your experience with other travellers.Hope you will come back and stay with us again for a better stay.Best Regards.

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
Fabulous location, beautifully new everything and staff attentive, friendly and accommodating (we don’t speak Portuguese)
Stayed 3 nights in Aug 2023
Response from Ritz Copabana Boutique Hotel on 26 Oct 2023
Dear Maria,Thank you for choosing our hotel as your destination in Rio de Janeiro. We are happy to know that our location and services pleased you.Best Regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing hotel! Great value- beautiful design, nice rooftop pool area, good breakfast, excellent staff- most speak English. My only negative experience was with the bartender at the rooftop pool in the evening who was completely unfriendly and had a bad attitude every time I encountered him despite me being friendly. He stood out because everyone else on the staff was so kind and helpful.
Stayed 3 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
April 2023
Hotel is one block from the ocean with easy access to the beach. Staff was friendly and helpful our entire time.
Stayed 4 nights in Apr 2023

10/10 Excellent

Tante

Stayed 3 nights in Mar 2023

10/10 Excellent

Darron, Todmorden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect and met or exceeded our needs. The property is well laid out, the rooms well equipped and luxurious. The staff go above and beyond in terms of helping with everything from breakfast to the bar to the pool. The food on offer at breakfast was amazing and the room service were quick and easy.

10/10 Excellent

Fabio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location near Copacabana beach, bars, restaurants, Ipanema beach, Lagoa. Very friendly and helpful staff. Wonderful view of Copacabana beach and Pao de Acucar. We had a great time! Highly recommend this Hotel.
Stayed 3 nights in Jan 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful.

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back!!!
It was fantastic! I loved the staff and they were full of suggestions and recommendations. If language was a factor, they google translated and so did I.
Stayed 5 nights in Dec 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022

8/10 Good

farnaz

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and room is ok but the bathroom door does not close and shower either so no privacy when you share the room which was weird as the second persin had to leave the room when the one person was using washroom...so maybe to fix it
Stayed 1 night in Nov 2022

10/10 Excellent

Amilcar Loyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and the hotel was perfectly situated not to far from the fun beaches and restaurants and also close to some mini markets and fast food options 🙌
Stayed 4 nights in Oct 2022

10/10 Excellent

Garance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly friendly stuff, going beyond to satisfy their customers, fulfilling extra needs at all times. The boutique style hotel holds its promise - it’s small but with everything you need in good quality. Big modern style but cosy rooms and rooftop bar with all you need at the poolside. Continental breakfast with a Brazilian twist - even Açai - combined with an amazing view - just all you need!
Stayed 2 nights in Oct 2022

8/10 Good

malika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and communication was great! the food options were limited and there isn’t parking. Had a good view of the Beach from my window.
Stayed 6 nights in Aug 2022

10/10 Excellent

Fui

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady that checked me out was awesome. Greet customer service.. she needs a raise if she hasn’t been given one already. I forgot her name though.😞
Stayed 3 nights in Aug 2022

10/10 Excellent

Todd

Stayed 1 night in Jun 2022

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Maribel

Travelled with partner
Liked: Staff & service
Location and price is great. Does not really have a view like shown on pictures. Also, only one key card which make it impossible to leave the AC on and have a cool fresh room after a day at the beach. Room service had to be requested. Coffee prices were shown but not bottled water. At the end we paid 35 usd for 21 small bottles of water, which was ok just that should be clear that there is a charge just like the coffee. Otherwise very pleasant staff.
Stayed 5 nights in Apr 2022

10/10 Excellent

Alyse Cecelia Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic stay at Ritz. I would certainly recommend the Ritz to anyone wanting to go to Brazil. Staff spoke english, always friendly and helpful. Room was super clean, great air conditioning and safe. Breakfast each morning was delicious, many options. Theres a daily detox juice that is a must try. The restaurant has huge windows that overlook the neighborhood and amazing views of the beach! As a single female traveling alone I felt extremely safe at this building and surrounding area. The hotel is very quiet and beautifully stylish. Hotel is on a quiet street - drugstore and supermarket and of course the beach are all a 5 min walk away. Which I felt completely comfortable doing so alone. I loved the beach so much I didn't get a chance to go up to the pool! I totally forgot!! But I will most certainly come back. The only thing I would say is that I was disappointed the hotel restaurant was closed before 8pm on a Saturday when I was told it was open until 10pm earlier that day. Thank you so much for having me!
Stayed 4 nights in Apr 2022
Response from Maria Lúcia Fernandes on 15 Apr 2022
Dear Mrs Lyn, Thank you for your kindness. We are so glad you was delighted with our service and our staff. We will follow searching the excellence in our service and trying to improve the funcionalities in our hotel. Hope seeing you soon. Kind regards, Maria Lúcia - Reservations Service

2/10 Terrible

hagen, North Reading

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 7 nights in Feb 2022
Response from Ritz Copacabana Boutique Hotel on 4 Mar 2022
Dear Guest, we appreciate your comments and we’ll be working to resolve the reported issue. Our team always aim for improvement of our services and to avoid any further inconveniences. We hope to welcome you soon so you can experience a new stay in our hotel. Grateful for your attention, Ritz Copacabana Boutique Hotel

4/10 Poor

JD

Disliked: Staff & service
Better off staying in Ipanema
The staff didn’t really speak much English. They had a rooftop party that was extremely loud. I wouldn’t recommend staying at this hotel.
Stayed 2 nights in Dec 2021
Response from Ritz Copacabana Boutique Hotel on 4 Jan 2022
Dear Guest, we appreciate your comments and we’ll be working to resolve the reported issue. Our team always aim for improvement of our services and to avoid any further inconveniences. We hope to welcome you soon so you can experience a new stay in our hotel. Grateful for your attention, Ritz Copacabana Boutique Hotel

10/10 Excellent

Richard Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful throughout our trip. They assisted in making reservations and ability to get transportation to and from location more importantly assisted Karin this Covid with finding the correct drugstore to go to. The entire experience with Torres was wonderful
Stayed 6 nights in Nov 2021
Response from Ritz Copacabana Boutique Hotel on 17 Nov 2021
Dear Guest, it was a great pleasure to have you with us. We appreciate all the compliments and kindness expressed in your evaluation. We seek to improve our services on a daily basis, always aiming the total satisfaction of our customers. We serve with passion for what we do and with the goal of providing the best Ritz experience! We hope to see you soon. Yours sincerely, Ritz Copacabana Boutique Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across the road from the beach. Staff was friendly and helpful, rooms and common areas were clean. It was a great stay. Highly recommend!
Stayed 4 nights in Jul 2021
Response from Ritz Copacabana Boutique Hotel on 13 Aug 2021
Dear Guest, we appreciate your choice for the Ritz Copacabana. Your evaluation is of utmost importance to always improve our services. We hope you come back soon and enjoy our hotel even more. Regards, Ritz Copacabana Boutique Hotel

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
It's hard to know where to start complaining about this stay. First, for a hotel of this value, not having a parking lot is deplorable. Having to leave the car on the street subject to Rio's scammers was one of the things that made the rio/ritz experience even worse. Second, when you get the best room available in the hotel and pay an extra fee for a balcony and the balcony chair is full of pigeon droppings and everything is dirty and wet, it's disappointing. Really disappointing. Third, the safe just didn’t work, as does the shower fan, and don't expect anyone to want to fix it, because they don't give a damn! I called several times and they never fixed anything and did not follow up or communicate about it. Fourth, THE BATHROOM! What kind of bathroom door doesn't close properly, causing you to feel like you don't even have privacy to do your own personal needs? Apart from the fact that the toilet is separate from the shower. For this price, the least you can hope for is some privacy in the bathroom. After traveling all over Brazil and paying different prices for hotels, this was my worst experience, and unfortunately the most expensive. This hotel should be rated at least $10 a night or less, and I would still think twice about staying. The pool is nice, but that's it. There are cheaper hotels for you to enjoy a pool. In short, I would never go back to Rio, and even if I did, I would definitely not stay at the Ritz. Disappointing!!!
Stayed 7 nights in Jun 2021
Response from Ritz Copacabana Boutique Hotel on 10 Jul 2021
Dear Guest, we appreciate your comments and we are already working to resolve the reported problem. Every day we work to improve our services and remedy any reported inconveniences. We hope to welcome you soon so that you can experience a new stay in our hotel. Grateful for the attention, Ritz Copacabana Boutique Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Ritz Copacabana Boutique Hotel on 18 Jul 2021
Prezado Hóspede, agradecemos sua escolha pelo Ritz Copacabana. Sua avaliação é de extrema importância para sempre aprimorarmos nossos serviços. Esperamos que volte em breve e desfrute ainda mais de nosso hotel. Atenciosamente, Ritz Copacabana Boutique Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, design are on the plus side. Tight spaces are the drawback
Stayed 2 nights in Apr 2021
Response from Ritz Copacabana Boutique Hotel on 20 Apr 2021
Dear Guest, we appreciate your choice for the Ritz Copacabana. Your evaluation is of utmost importance to always improve our services. We hope you come back soon and enjoy our hotel even more. Regards, Ritz Copacabana Boutique Hotel

10/10 Excellent

Lando, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location & super nice staff. Walk to everything
Stayed 4 nights in Jan 2021
Response from Toshi Kunimatsu on 15 Jan 2021
Caro Hóspede, foi um grande prazer tê-los como nossos hóspedes. Agradecemos todos os elogios e gentilezas manifestados em sua avaliação. Dedicamos, diariamente, aprimorar nossos serviços, para acarretar a satisfação de nossos clientes e esperamos sempre chegar ao ápice do esperado pelo hóspede ao depositar sua confiança se hospedando conosco. Esperamos recebê-lo em breve. Atenciosamente, Equipe Ritz Copacabana Boutique Hotel

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Friendly
Friendly and really helpful staff, great room and location near beach. Reassuringly good anti-corona practices so you will feel safe here. Obrigado!
Stayed 3 nights in Dec 2020
Response from Ritz Copacabana Boutique Hotel on 22 Dec 2020
Dear Guest, it was a great pleasure to have them as our guests. We thank you for all the compliments and courtesies that you expressed in your evaluation. We dedicate daily to improve our services, to bring satisfaction to our customers and we always hope to reach the peak of the expected by the guest when depositing their trust by staying with us. We look forward to welcoming you soon. Regards, Ritz Copacabana Boutique Hotel

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Perfect for a quick trip. The hospitality is very great. The breakfast is also very nice. Spectacular view from the pool as well. Feels very safe, too. The hotel also was kind enough to store my luggage while I finish traveling Brazil before coming back.
Stayed 1 night in Dec 2020
Response from Ritz Copacabana Boutique Hotel on 22 Dec 2020
Dear Guest, we appreciate your choice for the Ritz Copacabana. Your evaluation is of utmost importance to always improve our services. We hope you come back soon and enjoy our hotel even more. Regards, Ritz Copacabana Boutique Hotel

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2020
Response from Ritz Copacabana Boutique Hotel on 30 Nov 2020
Dear Guest, we appreciate your choice for the Ritz Copacabana. Your evaluation is of utmost importance to always improve our services. We hope you come back soon and enjoy our hotel even more. Regards, Ritz Copacabana Boutique Hotel