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Reviews of Richmond Inn & Suites

2 out of 5
Richmond Inn & Suites
3020 E. Main St, Richmond, IN

Reviews

7.0

Good

Rating 10 - Excellent. 61 out of 287 reviews" "
Rating 8 - Good. 103 out of 287 reviews" "
Rating 6 - Okay. 59 out of 287 reviews" "
Rating 4 - Poor. 26 out of 287 reviews" "
Rating 2 - Terrible. 38 out of 287 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Phyllis

Disliked: Staff & service, amenities, property conditions & facilities
Clerk demanded a “cash” deposit that he later waived for me. There was no mention of this when I prepaid for my room.
Stayed 1 night in Apr 2024
Response from vic on 16 Apr 2024
Dear guest everything thing mention on expedia websit but may be you forget to read everything.Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

8/10 Good

Randy, Green Bay

Travelled with partner
Liked: Cleanliness, staff & service
Dated ..... but clean.
Stayed 1 night in Apr 2024
Response from Vic on 8 Apr 2024
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN

2/10 Terrible

Amanda N

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from VIC on 5 Apr 2024
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

8/10 Good

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vic on 19 Mar 2024
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN

8/10 Good

Edna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from vic on 21 Mar 2024
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from vic on 3 Mar 2024
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN

4/10 Poor

Salem

Disliked: Cleanliness, staff & service, amenities
Night manager was rude and dismissive, visibly peeling paint and mold in the room, but no bugs. Smoke detector had been ripped out of the wall at some point and never replaced.
Stayed 1 night in Feb 2024
Response from vic on 18 Feb 2024
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

8/10 Good

Literally the floor

Stayed 1 night in Feb 2024
Response from vic on 11 Feb 2024
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean property, will be perfect for an overnight stay
Stayed 1 night in Jan 2024
Response from Vic on 9 Jan 2024
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We will work on uiu issue and fix it thanks for let's us know bout issue We hope you choose us again the next time you visit Richmond, IN

10/10 Excellent

Edward L

Stayed 1 night in Jan 2024
Response from VIC on 30 Jan 2024
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

2/10 Terrible

Cornelis

Stayed 1 night in Dec 2023
Response from VIC on 30 Jan 2024
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

10/10 Excellent

Alisha Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vic on 13 Dec 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities
The bed was awesome. I love a very firm mattress and the one in my room was perfect for me.
Stayed 1 night in Nov 2023
Response from vic on 30 Nov 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

8/10 Good

Rachai

Stayed 2 nights in Nov 2023
Response from Vic on 23 Nov 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN

2/10 Terrible

hojaehwan

Stayed 1 night in Nov 2023
Response from vic on 7 Nov 2023
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vic on 1 Nov 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We will work on uiu issue and fix it thanks for let's us know bout issue We hope you choose us again the next time you visit Richmond, IN

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exeellent
I don't understand these people giving this hotel a bad rating This is my 2nd time staying here. Excellent hotel
Stayed 1 night in Oct 2023
Response from Vic on 29 Oct 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We will work on uiu issue and fix it thanks for let's us know bout issue We hope you choose us again the next time you visit Richmond, IN

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom in need of some work. Sink & toilet drained very slow. Others outside being loud. Otherwise a comfortable stay for the price.
Stayed 2 nights in Oct 2023
Response from Vic on 23 Oct 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We will work on uiu issue and fix it thanks for let's us know bout issue We hope you choose us again the next time you visit Richmond, IN

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Excellent. Excellent Excellent I was really amazed. Will.stay there again.
Stayed 2 nights in Oct 2023
Response from Vic on 23 Oct 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN

8/10 Good

Jere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from vic on 20 Oct 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN

10/10 Excellent

Diane

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean, the check in process was efficient, there weren't any amenities and the facility was older, but I needed a room quickly and this one was available. It was perfectly adequate for me.
Stayed 1 night in Oct 2023
Response from Vic on 14 Oct 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN

2/10 Terrible

Amber

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a scam. If gone through Expedia you have to pay one hundred CASH deposit. I was kicked out four hours after checking in for lighting a incense because it smelled bad. I lost all my money because it’s NO REFUND. I doubled checked before reserving this property to see if it had a deposit required. It doesn’t state anything about a deposit!! So the owner pocketed my hundred dollars cash and got paid through Expedia for a two night stay. I was only there for 4 hours!!! And had to find another place to stay. The condition of the room is nasty. I even had to check for bed bugs. I witnessed drug activity going on even. I wish I could attach photos. DO NOT go to this hotel!!! The owner running a scam. He collects cash deposit then kicks people out for any reason he can come up with.
Stayed 2 nights in Sep 2023
Response from manger on 27 Sept 2023
do not rant guest.

4/10 Poor

Maurice

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from vic on 12 Sept 2023
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice inn.
Stayed 1 night in Sep 2023
Response from vic on 10 Sept 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES EVERYWHERE. Woke up in the middle of the night and turned the lights on and there were roaches crawling all over the tables, my bags, and the floor. NEVER STAY HERE. ROACH MOTEL.
Stayed 1 night in Sep 2023
Response from vic on 9 Sept 2023
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Staff & service, amenities
Everything was great just gentleman was great it's quiet here it's kind of tucked into the way but it just it looks creepy outside the environment area it's all clean and stuff like that but it's just it gives me a bad vibe like it's something out of the ghetto
Response from Vic on 7 Sept 2023
We're happy to hear you enjoyed your time with us! I understand your Concern, some guest have like that truck so what can we do.Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

4/10 Poor

Margaret

Travelled with group
Disliked: Staff & service
Eh, paid way more than what it was worth
Paid up front using Hotels.com and was expected to pay another $50 cash when we arrived. The bed was not comfortable and the toliet had to be held forever to actually flush. Room had a funky smell.
Stayed 1 night in Aug 2023
Response from Vic on 4 Sept 2023
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vic on 4 Sept 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

10/10 Excellent

Gurmeet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Vic on 2 Sept 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

10/10 Excellent

Michael

Stayed 3 nights in Jul 2023
Response from vic on 21 Sept 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

2/10 Terrible

belinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2023
Response from Manager on 28 Aug 2023
Fake review Thank you for letting us know about your stay! We apologize for any issues you experienced.

8/10 Good

Larry

Liked: Cleanliness, staff & service
Clean , reasonable price.
Stayed 1 night in Aug 2023
Response from Vic on 13 Aug 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

4/10 Poor

Judy

I didn’t stay. It was a dump
Stayed 2 nights in Jul 2023
Response from Manager on 4 Aug 2023
Fake review this reservation is no show.

10/10 Excellent

Gregory

Liked: Staff & service
The cost was in my budget. You pay for what you get.
Stayed 1 night in Jul 2023
Response from Vic on 24 Jul 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rose Garden
This is a couple of blocks away from Richmond's lovely rose garden and city park.
Stayed 1 night in Jul 2023
Response from vic. on 20 Jul 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
The price was very reasonable. They were doing some remodeling. Room was clean except the carpet needed replaced. Trim was missing around some of the baseboard areas.
Stayed 4 nights in Jul 2023
Response from vic on 17 Jul 2023
Thanks you for staying with us. thanks again to under stand we are updating our property so little bit off from normal room condation .

4/10 Poor

Cathleen. Bo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't settle for this if you have a disability.
Not handicap accessible for wheelchairs, odor out dated decor including wallpaper coming off walls.
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

2/10 Terrible

Oscar, Troy

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Mattress on the floor, no remote control, the Mattress all with black feltty duty smells like garbage and definitely this is a hotel too use for the homeless people
Stayed 1 night in May 2023
Response from manager on 24 May 2023
Fake review Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

2/10 Terrible

Sean

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Well I have stayed there before in the past and I was never ever approached about paying a damaged deposit when cash as I was last night and I had to cancel my reservation because all the sudden they're asking for a cash deposit for damage never had to pay that to this place and I refuse to pay it so I got my money back red roof sucks
Stayed 1 night in Apr 2023
Response from Manager. on 17 Apr 2023
Fake review this person is on do not rent list.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean, check-in was flawless.
Stayed 1 night in Mar 2023
Response from vic on 18 Mar 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

2/10 Terrible

Kalah

Stayed 4 nights in Feb 2023
Response from manager on 13 Mar 2023
using someone Id doing. police is looking for them kick out from property.

2/10 Terrible

Aphas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged me twice and then demanded a 50 dollar deposit, we were only there for 5 hrs. Burn holes in the blankets and the room smelled like someone died in it.
Stayed 1 night in Mar 2023
Response from vic on 6 Mar 2023
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

6/10 Okay

Lonnie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from vic on 24 Mar 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

6/10 Okay

Tamara

Stayed 1 night in Feb 2023
Response from vic on 20 Mar 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

10/10 Excellent

Idalina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owner was very helpful and the room was very clean. I will definitely stay there again!
Response from VIC on 5 Jan 2023
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

2/10 Terrible

Julian

Response from vic on 6 Mar 2023
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi could of been updated because signal is weak inside room,other then that they are great people and the remodel is looking good
Stayed 1 night in Nov 2022
Response from vic on 2 Dec 2022
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually rent a room by the interstate, this place was a mile a way and so much quieter! Just wanted a clean place, that is safe and quiet. And the killer price made it perfect, a lot of bang for the buck.!
Stayed 1 night in Nov 2022
Response from Vic on 4 Nov 2022
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

6/10 Okay

Kalah

Stayed 1 night in Oct 2022
Response from Vic on 2 Nov 2022
We're happy to hear you enjoyed your time with us! Thank you for taking the time to write regarding your stay. We hope you choose us again the next time you visit Richmond, IN.

4/10 Poor

Zachary

Disliked: Staff & service
Stayed 1 night in Aug 2022
Response from vic on 4 Aug 2022
Thank you for letting us know about your stay! We apologize for any issues you experienced during your stay, and we will use your comments to help improve our overall experience. We hope you choose us again for any future visits to Richmond,IN