Check in was the worse experience I've had since I've been traveling. The front desk staff was very unprofessional. I stood in line way longer than usual for checking in because they chose to conversate with a couple in front of me. They looked up at me, saw I was in line and continued their conversation. More guests began arriving in line with me & the staff continued to laugh, joke & conversate with the couple while looking up at us in line every few seconds.
Later in the evening as my family & I made our way to our rooms, one of the rooms had not been cleaned & we had checked in after 5:30pm. I purchased two rooms to be connected but was told they didn't have any when in fact one of the rooms given to me had a connecting door. As I attempted to ask about getting my rooms on the same floor I was rudely interrupted by the male staff as he blurted that nothing could be done, so my family party ended up having to stay on separate floors.
Even though the beds were comfortable it is really run down. If you're not careful when walking, the carpet in the hallways will have you tripping up. The locks for the doors were either missing or hanging off their hinges. The outlet between the beds didn't work, the lamps, alarm clock & telephone were unusable in Room #1 and there was a roach crawling in Room #2, which was the replacement room but everything was usable.