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Rating 10 - Excellent. 291 out of 1000 reviews" "
10 - Excellent
291
Rating 8 - Good. 274 out of 1000 reviews" "
8 - Good
274
Rating 6 - Okay. 164 out of 1000 reviews" "
6 - Okay
164
Rating 4 - Poor. 132 out of 1000 reviews" "
4 - Poor
132
Rating 2 - Terrible. 139 out of 1000 reviews" "
2 - Terrible
139
7.4/10
Cleanliness
7.6/10
Staff & service
6.4/10
Amenities
7.0/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
4/10 Poor
Lashonda
Travelled with family, Travelled with group
17 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
This property has a lot of residential guest that are a bit sketchy all hours of the night children are running and jumping. Loud music playing This place needs to be renovated immediately and maybe keep the guest who live there on different sides from the people who are visiting. I thought this would be a good hotel with being so close to the military base but I was wrong. It was not worth my money at all
Lashonda
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Lashonda,We apologize for the inconvenience you experienced during your stay. Maintaining a peaceful and comfortable environment for all guests is our priority, and we regret that we fell short of meeting your expectations. Your feedback regarding the noise disturbance and residential guests will be addressed with our team, and we will explore ways to improve the guest experience, including renovations and potential segregation of long-term residents from short-term guests. We appreciate your feedback and apologize for any inconvenience caused. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
8/10 Good
Edward
15 Apr 2024
Edward
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Edward, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager
Didn't like anything but the price, mattress Didn't fit inside rail, which was unsafe for the kids, it was too much wrong to name, will not recommend to anyone
Mary
Response from Hotel Manager on 13 Apr 2024
Dear Mary,We're deeply sorry to hear about your disappointing experience during your stay. Ensuring the safety and comfort of our guests, especially families, is paramount to us, and we regret any inconvenience or discomfort you encounter. Your feedback regarding the mattress and other issues is concerning, and we will address these immediately to prevent similar incidents in the future. We apologize for falling short of your expectations, and we appreciate your honesty. Sincerely, Hotel Manager
Dear Tiffany,Thank you for your glowing feedback! We're thrilled to hear that you loved everything about your stay. Providing a seamless and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in exceeding your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager
Room was renovated and clean. I liked that there was a different breakfast entree every day.
Aubrey
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your review! We're thrilled to hear that you enjoyed your stay with us and found our renovated rooms to your liking. Providing a variety of breakfast options is important to us, and we're glad you appreciated the different entrees each day. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
It smelled so bad. I got physically sick and a headache. We only were there an hour and had to check out.
LuAnne
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear LuAnne,Thank you for the stay at our hotel. We are sorry to learn we were not able to meet up with your standard, we do perform regular housekeeping at our property, but we are sorry this happened. We have informed housekeeping to investigate the issue and ensure it does not repeat again.We hope you give us a chance to earn your trust back in our hospitality.SincerelyHotel Manager
10/10 Excellent
Barbara
24 Mar 2024
Liked: Cleanliness, staff & service
Barbara
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Barbara, Thanks so much for your 5 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.
6/10 Okay
Lisa
Travelled with family, Business traveller
14 Mar 2024
Liked: Staff & service
Although very accommodating, don't get a room next to elevator. Staff was very friendly and willing to help with anything. Continental breakfast was good, but would have enjoyed some OJ. Bed was surprisingly comfortable. Loved Jimmy's pizza next door. Very nice people. Good food.
Lisa
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Lisa,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.
Dear Darren,Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims, as we have never come across such incidence in past. This is something we take very seriously and if necessary we will take immediate action. Sincerely,Hotel Manager
Dear Jessica,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.
6/10 Okay
Verified traveller
Travelled with family
2 Feb 2024
The hotel smelled really old. The breakfast was just coffee and bread. We did not get clean towels or our beds made. They came into the room to get dirty towels and did not replace the towels.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,We apologize for the disappointing experience you had during your stay. Providing a clean and comfortable environment, along with attentive service, is our priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the cleanliness of the hotel, the limited breakfast options, and the lack of towel replacement will be addressed with our housekeeping and breakfast service teams to ensure that immediate improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit. Sincerely, Hotel Manager
Horrible horrible experience the only up side was the front desk clerk, not both but one of them the guy with dreads, the maids had their kids everyday while cleaning and it smelled like they used a dirty mop, the building is dirty and smells like cigarettes and weed and dogs, the police was at the property twice the WiFi stopped working completely and they were waiting on someone to come fix it the breakfast is a joke just bread and cereal the hotel smelled really really bad almost every night I couldn't sleep do to the loud banging above me I called and complained multiple times and was told they had kids upstairs but this was daily and all night until about 2 am please if you're staying more than 1 days DO NOT STAY HERE! I was there 29 days unfortunately after booking you can't cancel worst hotel experience in my life
Terrance
Stayed 28 nights in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Guest,Thank you for your review! We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously, and we will be addressing it with our team. We hope you will give us another chance in the future!Sincerely,Hotel Manager
8/10 Good
Rosemary
18 Jan 2024
Very clean room, I don’t like those high beds, too hard to get in and out. Asked for a room close to the elevator. Because of difficulty walking and still had to walk almost the entire length of the corridor.
Rosemary
Stayed 1 night in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Guest,We're pleased to hear you found your room very clean. We apologize for the inconvenience with the bed height and the proximity to the elevator. Your feedback is important, and we'll use it to improve our services. Please let us know your preferences in advance for a more comfortable stay next time.Sincerely, Hotel Manager
6/10 Okay
Kelly
Travelled with family, Business traveller
5 Jan 2024
Liked: Cleanliness
Thete is new owners so they didn't have any reservations in the system, the building was painted a horrible gray, no sign. When we finally got into the room, there was no toilet tissue and had to wait 10 minutes for someone to showup at front desk!! No bar on property
Kelly
Stayed 1 night in Jan 2024
Response from Hotel Manager on 12 Jan 2024
Dear Guest,We sincerely apologize for the inconveniences you faced during your stay. Your feedback is invaluable, and we are actively addressing these issues to enhance our services. We appreciate your patience and hope to have the opportunity to provide a more seamless experience in the future.Sincerely,Hotel Manager
Dear Guest, Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.Sincerely,Hotel Manager
8/10 Good
Veronica
Travelled with family
28 Dec 2023
Liked: Staff & service
We stayed during Christmas so there was reduced staff. Didn't have any problems. Close to the base which is the reason for the visit. I would stay here again as it was very convenient.
Veronica
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Guest, Thank you for your kind comments. I'm so pleased that you enjoyed your stay and found our hotel to be a good value. We take pride in our accommodations and amenities, and I hope you'll have the opportunity to experience them again soon. It's always nice to know that we've met or exceeded your expectations. Thanks again for sharing your feedback with us; it is greatly appreciated. Sincerely, Hotel Manager.
8/10 Good
Alexander
Travelled with family
23 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Alexander
Stayed 1 night in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Guest,We're so glad you enjoyed your stay with us. We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager.
4/10 Poor
Jessica
22 Dec 2023
Jessica
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 12 Jan 2024
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to express your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager
Dear Guest, Thanks for your recent stay at our property.Your feedback is important to us, and we will review our communication to ensure clarity for our guests. If you have any specific concerns or suggestions, please feel free to share them with us. We appreciate your understanding and hope to provide an improved experience during your next visit.Sincerely, Hotel Manager
Dear Guest,Thank you for your kind words! We're thrilled to hear that everyone was extremely nice and that you found the place very clean. Providing a welcoming and clean environment is our goal, and we appreciate your positive feedback. We look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Manager.
Dear Heather,We're so glad you enjoyed your stay with us. We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager
Had a bumpy start. But they fixed it. After we got nasty with them.
Heather
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Guest, Thanks for your recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival.It is our privilege to serve guests like you.Sincerely, Hotel Manager
The assistant manger was rude and disrespectful was away from the desk for an hour I was waiting an hour to check in then the manger change
Dayshawn
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Guest,Thank you for staying at our hotel during your last visit to our area. We welcome your review and comments. We apologize for the staff's rude behavior. Hotel staff has been given special training for communication improvement with guests. We have also taken all steps to ensure that our guests get the best services and hospitality during their stay. We invite you once again to choose our hotel and feel the new experience of hospitality. Sincerely,Hotel Manager
Dear Guest,We're so glad you enjoyed your stay with us. We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager
It was very nice, good value. Only issue was my room key stopped working before 11:00 checkout and I had to make an extra trip to get that fixed. Very nice breakfast. Friendly staff.
Brenda
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Guest,Thank you so much for your feedback!We are so glad that you had a positive experience with our hotel and its staff. It's always great to hear when guests feel welcomed, comfortable, and taken care of.We look forward to welcoming you back again soon!Sincerely,Hotel Manager
Room was not clean, bugs present - it was disgusting!
Kim
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 21 Dec 2023
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager.
10/10 Excellent
Melissa
Travelled with partner
15 Dec 2023
Liked: Amenities
Melissa
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 20 Dec 2023
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager
For the price per night this was a great stay. The breakfast was good and the staff was super sweet.
Alisha
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 20 Dec 2023
Dear Guest,Thank you so much for your feedback!We are so glad that you had a positive experience with our hotel and its staff. It's always great to hear when guests feel welcomed, comfortable, and taken care of.We look forward to welcoming you back again soon!Sincerely,Hotel Manager.
10/10 Excellent
Jesus, Dallas
14 Dec 2023
Jesus
Stayed 1 night in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Guest,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
2/10 Terrible
Senordor
Travelled with family, Travelled with family and small children
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to express your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again. Sincerely, Hotel Manager
2/10 Terrible
Charles
12 Dec 2023
Charles
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to express your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again. Sincerely, Hotel Manager
Dear Guest,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager.
6/10 Okay
robert
Travelled with group
10 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No chairs in the rooms. Lights that didn't work. Paint on walls and ceiling chipped. Handle on the microwave broken. Poor maintenence.
robert
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Guest,Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting on each of them with high priority. You can see the changes. Please visit us again.Sincerely, Hotel Manager
Dear Guest,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
8/10 Good
Charlie
9 Dec 2023
Charlie
Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager.
The staff that greeted me upon my late night arrival was so nice and welcoming! Our room was clean and cozy and had everything we needed for a comfortable stay! The breakfast options and duration time was good and worked out well! I was in town for my sons military graduation and the location was perfect literally could see the base from the property!
labarbara
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 20 Dec 2023
Dear Guest,Thank you for choosing to stay with us and for sharing such a heartwarming review! We're thrilled to hear that our late-night staff was welcoming, and your room provided the comfort you needed. It's wonderful to know that our breakfast options suited your needs and that our location was convenient for your son's military graduation. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.Best regards,Hotel Manager.
6/10 Okay
Rob
8 Dec 2023
Rob
Response from Hotel Manager on 19 Feb 2024
Dear Rob, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
6/10 Okay
Barry
8 Dec 2023
Barry
Response from Hotel Manager on 19 Feb 2024
Dear Barry, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager
4/10 Poor
Joseph
Travelled with family
8 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was minimal.
No cups at water cooler.
No paper towels in lobby men's restroom.
Afriend of front desk management was vaping in area of no vaping.
Need more?
Emptied one trash can in room and did not leave coffe for next day.
I went from average to below average quickly.
Joseph
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Guest,Thank you for your review! We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously, and we will be addressing it with our team. We hope you will give us another chance in the future!Sincerely,Hotel Manager
Best check in ever! The man was so nice. I didn’t catch his name, but he deserves a raise
Jocelyn
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Dear Guest, We are delighted that your stay with us was a pleasant one. It is our goal to provide the best possible service, and we take pride in knowing that you were satisfied with our hospitality. Please let us know when you plan to return so that we can do our best to make your stay even more enjoyable.Sincerely, Hotel Manager.
6/10 Okay
Alisha
1 Dec 2023
Alisha
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 22 Dec 2023
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
6/10 Okay
Casandra
Travelled with family, Travelled with partner
1 Dec 2023
Liked: Staff & service
Disliked: Cleanliness
I really liked the room, the layout was good, shower had great pressure, and having a fridge was really nice, as well as the convenience of closeness to stores food and military base but the breakfast was meh, the coffee was horrible, and definitely could have been cleaner.
Casandra
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 1 Dec 2023
Dear Guest,Thank you for sharing your positive feedback about the room layout, shower pressure, and amenities. We appreciate your constructive comments regarding the breakfast, coffee, and cleanliness. Your insights are valuable, and we will use them to enhance our services. We hope to welcome you back and provide an even more enjoyable experience in the future.Sincerely,Hotel Management
The fact that it was a pet friendly facility was a huge plus. The night clerk that checked me in was fantastic. This gentleman went above and beyond to ensure that I had a pleasant stay. I didn’t understand why a hotel this large only had one luggage cart servicing the entire hotel. The complimentary breakfast was a classic example that you get what you pay for…… The property was not well maintained. There was a constant cooked food smell as soon as you entered the rear entrance on the ground floor. The bed was extremely hard and made a loud aluminum banging sound ( the base was aluminum) every time you laid on the right side. My seven year old daughter was unable to use the sofa bed because it was in a state of disrepair which necessitated her sleeping with me and my Wife.
Robert
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 1 Dec 2023
Dear Guest,Thank you for your review. We're sorry to hear that our hotel wasn't up to your standards. We take feedback from our guests very seriously, and we will be sure to pass along your concerns to the appropriate team.Thank you again for taking time out of your day to write this review. We hope that you will give us another chance in the future!Sincerely,Hotel Manager.
Dear Guest, We are sorry to hear that your recent stay with us was not satisfactory. We would appreciate it if you were specific about the areas that bothered you so that we could address them immediately. Please feel free to contact us with your concerns at any time.Sincerely,Hotel Manager.
Room wasn't ready at 355pm no towels in our room almost no toilet paper cleaning lady couldn't speak English people banning on wals and yelling all night
Michelle
Stayed 1 night in Nov 2023
Response from Hotel Manager on 1 Dec 2023
Dear Guest,Thank you for your feedback. We are very sorry to hear that your experience was less than pleasant. We take these matters very seriously and will be sure to pass along your comments to the appropriate departments. We hope you will give us another chance to show you how much we value our guests.Sincerely,Hotel Manager.
Not enough pillows only 2 was provided. No coffee pot in the room like the advertisement said it would be. Then I started noticing the room had roaches, the real small ones and the big ones. I’m not a bug person I won’t be staying here again.
Dionna
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on 1 Dec 2023
Dear Guest,We are sorry you had a challenging experience during your stay. We strive to provide excellent customer service for every guest and will continue to work on improving our processes accordingly. We have forwarded your comments to our team. We will look into the matter and take appropriate action.We hope that you will give us another chance in the future.Sincerely,Hotel Manager
10/10 Excellent
ERIC
24 Nov 2023
ERIC
Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Dec 2023
Dear Guest, Thank you for your fantastic rating! We appreciate your feedback and are delighted to hear that you had a great experience with us. We strive to provide top-notch service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of serving you again soon.Sincerely,Hotel Manager.