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Candlewood Suites Richmond - West Broad, an IHG Hotel

2.5 star property
Suburban hotel with fitness centre and 24-hour front desk
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Candlewood Suites Richmond - West Broad, an IHG Hotel

Desk, laptop workspace, blackout curtains, iron/ironing board
Full-sized fridge, microwave, stovetop, dishwasher
BBQ/picnic area
Exterior
Property amenity

Reviews

8.2 out of 10

Very good

Popular amenities

8.0 out of 10
Guests loved the amenities.
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
The price is NZ$185
includes taxes & fees
13 Oct - 14 Oct
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Room options

Available filters for rooms
Showing 3 of 11 rooms

View all photos for Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King Bed)

Room amenity

Suite, 1 Bedroom (1 King Bed)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

Room amenity

Suite, 1 Bedroom, Accessible (Communication Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds

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includes taxes & fees
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About the area

Map
2100 Dickens Rd, Richmond, VA, 23230

What's nearby

  • Henrico Doctors' Hospital - 3 min drive
  • University of Richmond - 5 min drive
  • Lewis Ginter Botanical Garden - 5 min drive
  • Carytown - 7 min drive
  • Virginia Commonwealth University - 8 min drive

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 20 min drive

Restaurants

  • ‪Burger King - ‬15 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Denny's - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬18 min walk
  • ‪Taco Bell - ‬18 min walk

About this property

Candlewood Suites Richmond - West Broad, an IHG Hotel

Hotel in the business district
You can look forward to a garden, laundry facilities and a gym at Candlewood Suites Richmond - West Broad, an IHG Hotel. In addition to a business centre and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking and extended parking
  • Express check-out, barbecues and smoke-free property
  • Coffee/tea in reception, a TV in reception and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 98 rooms include comforts, such as wet bars and laptop-friendly workspaces, in addition to perks, such as air conditioning and separate sitting areas. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 49-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and kitchens

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Building
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 18 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond - West Broad, an IHG Hotel Hotel
Candlewood Suites Richmond - West Broad, an IHG Hotel Richmond

Frequently asked questions

Is Candlewood Suites Richmond - West Broad, an IHG Hotel pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 75 per pet, per week. Service animals are exempt from fees.

How much does it cost to stay at Candlewood Suites Richmond - West Broad, an IHG Hotel?

As of 22 Sept 2024, prices found for a 1-night stay for 2 adults at Candlewood Suites Richmond - West Broad, an IHG Hotel on 13 Oct 2024 start from NZ$184.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Self-parking and extended parking are free at this property.

What time is check-in at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Checkout is at 11 AM.

Where is Candlewood Suites Richmond - West Broad, an IHG Hotel located?

Situated in the business district, this hotel is within 2 miles (3 km) of Bon Secours Heart Institute at Reynolds Crossing, Henrico Doctors' Hospital and Shops at Willow Lawn. University of Richmond and Robins Center are also within 3 miles (5 km).

Candlewood Suites Richmond - West Broad, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 400 out of 782 reviews" "
Rating 8 - Good. 209 out of 782 reviews" "
Rating 6 - Okay. 71 out of 782 reviews" "
Rating 4 - Poor. 50 out of 782 reviews" "
Rating 2 - Terrible. 52 out of 782 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024

10/10 Excellent

Kamesha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Deborah, Garden City

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

FREIDA

i TRIED TO RESCHEDULE MY STAY FROM 28 aUGUST TO 30 aUGUST, I WAS TOLD I WOULD BGE CONTACTED IN 48M HOURS FOLLOWING THE REQUEST ON 12 aUGUST, NOW IT LOOKS LIKE I JUST LOST MONEY. We SUFFERED DAMAGE TO OUR HOME FROM THE STORM AND NEEDED TO CHANGE DATES
Stayed 3 nights in Aug 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and very welcoming to my dog
Stayed 1 night in Aug 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

adriane, keyser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast thought it be more of a variety and we were there for 5 days, and very nice clean hotel but not for long term stay unless you get a suite. and i guess still renovating but they have ice and vending sign up but no machines
Stayed 6 nights in Jul 2024

2/10 Terrible

Alisha M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff was very nice.However, the hotel needs major maintenance. It’s very muggy with poor air quality. The room air conditioner smelled like mildew when the air blew. No one should stay there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from the highway, pleasant staff, large, clean and comfortable room and great location for my needs on this date!
Stayed 1 night in Aug 2024

8/10 Good

Leiah

Liked: Staff & service
Room was nice, area was perfect
Stayed 2 nights in Jul 2024

6/10 Okay

Leslie- James

Stayed 1 night in Jul 2024

6/10 Okay

Raymanda, Smithfield

Liked: Cleanliness, staff & service
I didn’t like the up keep on the towels and washcloths was terrible they had old visible stains on majority of them , we just went out to the local Target to purchase towels. If the towels or sheets have spots or stains from pervious customers it should be thrown away. We had to ask for new sheets when we arrived due to it look like blood stains. The towels and sheets need to be inspected thoroughly. On a positive note the front desk staff was amazing.
Stayed 2 nights in Jul 2024

10/10 Excellent

Thomas

Great
Stayed 1 night in Jul 2024

2/10 Terrible

Ali

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely unprofessional staff
Stayed 1 night in May 2024

6/10 Okay

Hal

Stayed 3 nights in Jun 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room for improvement
A dog kept barking outside my window on the premises . No sleep in the morning. Called front desk and they said they will handle , still dog barked at same spot for another hour . Not pleased with that.
Stayed 1 night in Jun 2024

2/10 Terrible

Vincent, Oxon Hill

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Entering the lobby you could smell pets. As we opened the door to our room, there was an overwhelming smell of cleaning products. Thinking this was good, but once the smell disappeared, the room smelled like wet dog. Pulling back the sheets, hair was found and we asked for new clean sheets, which we put on the bed. The water pressure in the bathroom was simply a drip. The sofa in the living area looked like it came from a thrift store and not clean enough to sit on. After coming back from dinner, we decided to look for another hotel and end our stay. My husband went to the front desk at 1:30am and advised we would be checking out later and needed credit for ending our stay. Property owners need to visit this property and do some major repairs and updates. Do not recommend this property and this will be our last stay at Candlewood properties.
Stayed 2 nights in Jun 2024

8/10 Good

Christie

Stayed 1 night in Jun 2024

10/10 Excellent

Stephen

Stayed 1 night in Jun 2024

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Martin

Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
After a horrific day of traveling from Massachusetts we were very happy to have a safe, clean and quiet nights rest.
Stayed 1 night in Jun 2024

8/10 Good

brian

Stayed 1 night in Jun 2024

10/10 Excellent

Shang

Stayed 2 nights in Jun 2024

10/10 Excellent

Henry

Stayed 1 night in Jun 2024