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Reviews of Best Western Premier Richmond City Gateway

3 out of 5
Best Western Premier Richmond City Gateway
4303 Commerce Road, Richmond, VA

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 904 reviews" "
Rating 8 - Good. 206 out of 904 reviews" "
Rating 6 - Okay. 119 out of 904 reviews" "
Rating 4 - Poor. 74 out of 904 reviews" "
Rating 2 - Terrible. 92 out of 904 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jocelynn

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The area was kinda of scary but it was clean.
Stayed 1 night in May 2024
Response from Management on 23 May 2024
HI Jocelynn! Happy to hear you found the hotel clean and comfortable! Safe travels!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay
Stayed 1 night in May 2024
Response from Management on 23 May 2024
Thank you for the kind review, Andrew! We look forward to welcoming you back! Safe travels!

10/10 Excellent

kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in process, The Room was clean and neat.
Stayed 1 night in May 2024
Response from Management on 23 May 2024
Thank you, Kelvin! We are glad you had a great check in experience and enjoyed the room. Come back and see us soon!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. No coffee machine in room.
Stayed 1 night in May 2024
Response from Management on 23 May 2024
Thank you, James!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 23 May 2024
Thank you, Ana! safe travels!

6/10 Okay

Pamela

Disliked: Staff & service, property conditions & facilities
The bed was the only nice thing about the stay but after seeing the disgusting towels, I now wonder if my sheets were actually clean. Both towels had giant brown stains and I had to dry off with a wash cloth. There were numerous live and dead roaches. I do not recommend this hotel and I will never patron another best western.
Stayed 1 night in May 2024
Response from Management on 23 May 2024
Hi Pamela, we are sorry to hear we did not exceed your expectations on your most recent trip. Safe travels!

6/10 Okay

chelsea

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Management on 1 May 2024
Thank you, Chelsea! Safe travels!

8/10 Good

Pedro

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
I like that professionalism
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you, Pedro! Safe travels!

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay everything was close and convenient
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you, Autumn! Safe travels and we hope to welcome you back soon!

10/10 Excellent

STEVEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at the hotel were very pleasant and professional
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you, Steven! Safe travels and we hope to welcome you back soon!

8/10 Good

Leani

Liked: Cleanliness, staff & service
Overall a decent place. I was only there for about 5 hours so I have limited feedback.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Thank you, Leani. Safe travels

6/10 Okay

Shanasia, spartanburg

Travelled with family and small children
Could be more clean. We woke up to a roach in the bathroom. Our refrigerator didn’t work.
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
Thank you, Shanasia. Safe travels

10/10 Excellent

Brandon, Kanata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and room was nice
Stayed 1 night in Apr 2024
Response from Management on 12 Apr 2024
Thank you, Brandon. Safe travels and we hope to welcome you back soon!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean and convenient!
Stayed 1 night in Apr 2024
Response from Management on 5 Apr 2024
Thank you, Joseph! Safe travels!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you, Edgar! Appreciate the nice review. We wish you safe travels and hope to welcome you back soon!

8/10 Good

Braelyn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Management on 5 Apr 2024
Thank you, Braelyn! Safe travels and we hope to welcome you back again soon!

10/10 Excellent

Zach

Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you, Zach! We appreciate it and wish you safe travels!

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms big flat screen laundry room and gym. Nice place for a pit stop
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you, Cliff! Safe travels and we look forward to welcoming you back!

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you, Igor! Safe travels and we hope to welcome you back soon!

10/10 Excellent

Aisha, Frederick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crisp and newly renovated, feels clean and the staff is very friendly and attentive.
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
Thank you, Aisha! Safe travels and we hope to welcome you back soon!

10/10 Excellent

Mel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the space entirely. Breakfast was tasty. Appreciate additional towels when asked for in the middle of the night.
Stayed 3 nights in Mar 2024
Response from Management on 27 Mar 2024
Thank you, Mel! Safe travels and we hope to welcome you back on your next trip to Richmond!

10/10 Excellent

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very chill
Stayed 3 nights in Mar 2024
Response from Management on 18 Mar 2024
Thank you, Christopher! Safe travels and we hope to welcome you back soon!

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Clean hotel!
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you, Carrie! Safe travels and we hope to welcome you back soon!

2/10 Terrible

Marin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was filthy. Room we were moved to was also filthy. Tried to get a refund from the extended stay we booked due to all of this and the "owner" never responded to my messages as well as Expedia's messages on the refund. DO NOT STAY HERE. FILTHY AND RUDE STAFF
Stayed 1 night in Feb 2024
Response from Management on 15 Mar 2024
Hi Marin, I looked up your reservation under guest name Derek Megger who was in town working on a Verizon store downtown and liked our property. In fact, he is helping me set up a negotiated rate with his company because we have ample parking at our hotel. I am not sure if this review was intended for a different hotel? We wish you safe travels.

10/10 Excellent

Christopher

Liked: Property conditions & facilities
It was cool
Stayed 2 nights in Mar 2024
Response from Management on 14 Mar 2024
Thank you! Safe travels

10/10 Excellent

Kenneth

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Prince at the front desk was great!
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Thank you, Kenneth! We appreciate the kind review. Safe travels and we look forward to welcoming you back soon!

4/10 Poor

Ansalene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs updating. Lots of rust in bathroom and dingy linens.
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Hi Ansalene, sorry to hear we were unable to exceed your expectations on your most recent trip. Safe travels and Happy New Year

8/10 Good

Siarhei

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean place for the price. Area is so so. I would set more stars if air conditioning was not so noisy.
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Thank you, Siarhei! We appreciate the kind review. Safe travels and we look forward to welcoming you back soon!

8/10 Good

Tamara

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Thank you, Tamara! We appreciate the kind review. Safe travels and we look forward to welcoming you back soon!

8/10 Good

Ibironke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 20 Feb 2024
Thank you, Ibrionke! Safe travels and we look forward to welcoming you back again soon!

2/10 Terrible

Nala

Disliked: Cleanliness, property conditions & facilities
The shower was dirty and the shower flooded after use. The entire bathroom floor was covered in a puddle of water after one shower usage. The hotel microwave was old and the room wasn’t cleaned properly beforehand. We found an old blunt in the couch seat.
Response from Management on 20 Feb 2024
Nala, thank you for taking the time to leave a review. We are sorry we did not exceed your expectations during your most recent stay with us. We wish we would have had the opportunity to discuss the issues during your stay so we could have had the opportunity to correct them. We wish you safe travels and welcome you back.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 17 Feb 2024
Thank you, Nancy! We are glad you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Howard

Liked: Staff & service, amenities, property conditions & facilities
The area was very dull no life.
Stayed 2 nights in Feb 2024
Response from Management on 17 Feb 2024
Thank you, Howard! We are glad you enjoyed your stay and hope to welcome you back again soon! There are a lot of options near us to explore Richmond!

8/10 Good

Herbert

Stayed 2 nights in Feb 2024
Response from Management on 17 Feb 2024
Thank you, Herbert! We are glad you enjoyed your stay and hope to welcome you back again soon!

8/10 Good

José

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Feb 2024
Response from Management on 17 Feb 2024
Thank you, Jose! We are glad you enjoyed your stay and hope to welcome you back again soon!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stop here overnight when we travel up the east chase
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Thank you, Michael! We are glad to have you back with us. We hope to see you again the next time! Sincerely,

6/10 Okay

jennifer

Travelled with partner
Bed was comfortable
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Thank you, Jennifer! Glad to hear you enjoyed the comfortable beds during your stay! We wish you safe travels!

2/10 Terrible

Matthew

Stayed 4 nights in Jan 2024
Response from Management on 7 Feb 2024
Hi Matthew, very sorry to hear we did not exceed your expectations on your most recent trip. We wish you safe travels.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic and very accommodating.
Stayed 2 nights in Jan 2024
Response from Management on 31 Jan 2024
Thank you, Ashley! Safe travels and we look forward to welcoming you back!

10/10 Excellent

Michael

For the price loved the room with a microwave and excellent coffee maker. Just came from a Marriott hotel a little bit more expensive and this was better. We had to leave early so did not use the breakfast service!
Stayed 1 night in Jan 2024
Response from Management on 30 Jan 2024
Thank you, Michael! We appreciate the kind words and are so glad you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
I’m not sure what made this property premiere beside plastic coffee cup in your room. I was staying one night and would have preferred to just grab my own breakfast from an included breakfast station. I don’t need a “curated menu” that you wait for someone to fix and pay a La carte
Stayed 1 night in Jan 2024
Response from Management on 30 Jan 2024
Hi Jacqueline, thank you for taking the time to leave a review. We are glad you enjoyed your stay and thank you for the comments related to breakfast. As part of a pilot program for Best Western Premier, this is invaluable feedback that will help the brand improve their breakfast offering. Safe travels and we hope to welcome you back soon

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Serious Noise-proofing issues. Very nice/clean
********ZERO SOUND PROOFING while rooms are very clean and nice, the doors do not have good seals on them. I had to get moved out of a connecting room because I could hear every single word, movement, ANYTHING in the connecting room. Once moved, I noticed was a centimeter gap in every door - even in my new room’s main door. This meant if anyone ever walked past I could easily hear it. I want to clarify - this isn’t the usual muffled noise you may hear in the next room, this sound is as if you are in a 2 room house with no door and someone is in the other room. Bed was comfortable, room was fairly clean and nice - one of my towels had some a red lipstick-like mark on it. Had to get moved rooms due to noise
Stayed 2 nights in Jan 2024
Response from Management on 29 Jan 2024
Hi Nicholas, thank you for the kind words. We don't often hear issues related to sound proofing and I am sorry that was in issue for you on your most recent stay. We hope you will consider staying with us again in the future. Safe travels

8/10 Good

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a few hiccups and changing several rooms, it was a nice quiet stay. Bathroom mirror light didn’t work, so it was a little dim. Loved the workout room.
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Thank you, Kenya! safe travels and we hope to welcome you again soon!

10/10 Excellent

Doris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doris LPN
This was an amazing stay. It was very comfortable. Staff was very friendly. Would recommend to family and coworkers anytime five stars on my list room was outstandingly clean.
Stayed 1 night in Jan 2024
Response from Management on 26 Jan 2024
Thank you very much, Doris! Safe travels and we look forward to welcoming you back soon!

8/10 Good

querida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 26 Jan 2024
Thank you, querida. Safe travels and we hope to welcome you back soon!

8/10 Good

Dantell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close
Stayed 5 nights in Jan 2024
Response from Management on 25 Jan 2024
Thank you, Dantell. Safe travels

2/10 Terrible

Horacio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
GREAT HOTEL terrible service
The room and the place itself were great but I waited like 30 minutes for someone to come up to the front desk to help me. After checking in I was just handed my key without being given any direction so I had to look for room myself. Check out is at 11am, at a few minutes to 10 housekeeping came banging on the door saying it’s check out time and they need to clean the room!! So we were practically kicked out. My number is 646-326-2945 for any other questions.
Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
Hi Horacio, we are very sorry to hear of the bad service you received during your stay and appreciate you leaving us your number so we could get in touch with you. Please know we have forwarded your message to all of the management and team so they can make corrections so this does not happen again. We wish you safe travels

4/10 Poor

GRZEGORZ, WILLOWBROOK

Stayed 2 nights in Jan 2024
Response from Management on 12 Feb 2024
Good morning Grzegorz, very sorry we did not exceed your expectations during your most recent stay. We appreciate the time spent leaving us a review. We hope you will consider giving us another opportunity on your next trip to Richmond. Thank you,

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BWP Richmond
Decent hotel with a recent makeover. Good off-season price. Modern and rather stylish. A tasty, made to order breakfast (for purchase) was provided with kind service. Minor issues: heat was a little quirky and the shower wall had gaps around the tub spout & shower head.
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you, Charles. Safe travels and we hope to welcome you back again soon

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 18 Jan 2024
Thank you! Safe travels and Happy New Year!