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Reviews of Best Western Richfield Inn

2.5 out of 5
Best Western Richfield Inn
1275 N Main Street, Richfield, UT

Reviews

8.0

Very good

Rating 10 - Excellent. 452 out of 1000 reviews" "
Rating 8 - Good. 273 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sishen, Alhambra

Liked: Cleanliness, staff & service
the room I stayed was too close to the the exit ,it was too noisy for sleeping
Stayed 1 night in May 2024
Response from ISHWAR on 19 May 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, comfortable and quaint stay.
Stayed 1 night in May 2024
Response from ISHWAR on 16 May 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Daniel

Stayed 1 night in May 2024
Response from ISHWAR on 17 May 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Richard, Corona

Travelled with partner
Great place
Stayed 1 night in May 2024
Response from ISHWAR on 15 May 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
We stopped here for a one night stay while traveling. Price was reasonable for the facilities. Very much appreciated they have some grass behind the hotel for pets. Pretty challenging to find grass area for pets at many hotels in the desert. Bed was comfy, room was a nice size. A chair or loveseat would be nice to have and the room can accommodate it. I’d stay here again.
Stayed 1 night in May 2024
Response from ISHWAR on 14 May 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Ruella, Riverdale

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from ISHWAR on 14 May 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

4/10 Poor

Mary

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not impressed.
Stayed 1 night in May 2024
Response from ISHWAR on 12 May 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Eric

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our 2 dogs for a night and it was great for a solid night's sleep. The staff was very welcoming and accommodating, especially with our dogs, making sure we had a room close to an exit. Definitely recommend and would stay again.
Stayed 1 night in May 2024
Response from ISHWAR on 12 May 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Carol, Broadview hts

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Little hard to understand the desk person at checkin
Stayed 1 night in May 2024
Response from ISHWAR on 11 May 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Enjoyed our brief stay.
Stayed 1 night in May 2024
Response from ISHWAR on 8 May 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

Jo

Travelled with family
Desk clerk was a very rude.
Stayed 1 night in May 2024
Response from ISHWAR on 5 May 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

maribel

Disliked: Staff & service
Stayed 1 night in May 2024
Response from ISHWAR on 5 May 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

DANA M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, secure property.
Stayed 1 night in Apr 2024
Response from ISHWAR on 4 May 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

4/10 Poor

Charles

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from ISHWAR on 30 Apr 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced and appointed
Stayed 1 night in Apr 2024
Response from ishwar on 30 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Jan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, quiet. The pool/spa was very nice. Breakfast had a nice selection. Would stay here again.
Stayed 1 night in Apr 2024
Response from ISHWAR on 30 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nicely appointed if a bit dated. Clean and the staff is very helpful.
Stayed 1 night in Apr 2024
Response from ISHWAR on 26 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Richard

Liked: Cleanliness
Good solid place.
Stayed 1 night in Apr 2024
Response from ISHWAR on 21 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Patricia

Stayed 2 nights in Apr 2024
Response from ISHWAR on 10 May 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
They need to put slip guard mats in the tub area....very unsafe
Stayed 1 night in Apr 2024
Response from ISHWAR on 18 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and courteous. Comfortable room.
Stayed 1 night in Apr 2024
Response from ISHWAR on 18 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Erina, BOULDER

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I rolled in at 1:30 am from a long car ride (having called in advance to give notice that I would be late). I was well accommodated, slept soundly and was able to continue drive the next morning refreshed. Staff was very nice.
Stayed 1 night in Apr 2024
Response from ISHWAR on 18 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Cherylnn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from ISHWAR on 18 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

Jenibeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from ISHWAR on 18 Apr 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and friendly. The motel was clean, tidy, and well maintained. The bed and room were comfortable; we slept well, which doesn’t always happen when staying in motels. Our puppy was welcomed and we noticed several other customers also had pets. I would stay here again.
Stayed 1 night in Apr 2024
Response from ISHWAR on 6 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from ISHWAR on 4 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff. Accomadating for travel with elderly parents. Very clean and spacious rooms. Well kept and updated hotel.
Stayed 1 night in Mar 2024
Response from ISHWAR on 4 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Catherine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ISHWAR on 4 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

RUSSELL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If this property is typical of Best Western motels, I will be staying with them from now on. I know that the age of a motel, and how well it is maintained, can be an indicator of quality. This location is new (probably less than five years old) and is in excellent shape in every way.
Stayed 1 night in Mar 2024
Response from ISHWAR on 4 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Allyson

Travelled with family
Breakfast was awful!
Stayed 1 night in Mar 2024
Response from ISHWAR on 4 Apr 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ISHWAR on 4 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and kind service- made recommendations as we arrived to help with our stay Thank you!
Stayed 1 night in Mar 2024
Response from ISHWAR on 4 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a quick stop for us. Had a nice pool and hot tub. Nice spacious room. Full breakfast in the morning with lots to offer. Hot food was just warm though.
Stayed 1 night in Mar 2024
Response from ISHWAR on 4 Apr 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a room with 3 queens. For our family very well!
Stayed 1 night in Mar 2024
Response from ISHWAR on 25 Mar 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Checked in and found no first floor rooms and no elevator. I have a handicap and stairs are not easy. Manager/owner was a bit rude. Breakfast was very good.
Stayed 1 night in Mar 2024
Response from ISHWAR on 25 Mar 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly and a great little breakfast spread!
Stayed 1 night in Mar 2024
Response from ISHWAR on 25 Mar 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Rhisa

Travelled with family
Liked: Staff & service
Pros: Great location, great TV channel options, beds comfortable. Great breakfast options. Cons: Shower head spayed everywhere but on me, Bed coverings should be replaced (holes, thin), curtains nice and thick but too long- cover output.
Stayed 1 night in Mar 2024
Response from ISHWAR on 25 Mar 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

4/10 Poor

Lawrence

Travelled with pets
Disliked: Staff & service, amenities
Breakfast was joke. Coffee so poor I could not drink it. Donuts on Sunday were so hard I could pound it on on table. Attitude at front desk was not what you could consider 'professional'. Not real happy with a post it sign about a $20 dog fee. Holiday Inn is across the street.
Stayed 1 night in Mar 2024
Response from ISHWAR on 12 Mar 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Gregory

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from ISHWAR on 12 Mar 2024
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Lauren

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from ISHWAR on 11 Mar 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Tyler

Stayed 1 night in Feb 2024
Response from ISHWAR on 25 Mar 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

Alexis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt stay because they wanted to charge extra 50$ for my kids because i didnt put them on online checking
Stayed 1 night in Feb 2024
Response from ISHWAR on 23 Feb 2024
Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Older building but the rooms are great
Stayed 1 night in Feb 2024
Response from ISHWAR on 18 Feb 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

2/10 Terrible

Frankie

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a woman traveling with children and or pets do not stay here. To begin with, the man who checked us in was rude and acted like we were bothering him when we checked in after my daughter's rodeo at about 8:30 pm. The night was uneventful and quiet although the rooms were old and outdated. I wake early in the morning so I took my dog out. I was startled by a room door being open and two men watching me come down the stairs. I took my dog out to use the bathroom and on our way back she stopped to smell the rocks. The same man opened a window and yelled at me in a language I could not understand. As I came in the door I realized it was the same man who checked us in. My daughter and I went downstairs to have breakfast which was horrible and there are signs everywhere not to take food to your room. My daughter did not realize the passcode was on the key sleeve so on her way down to get me some coffee she asked the same man who had yelled at me for the password. He then yelled at her slammed a piece of paper down and walked away. We left for the day to return at 5:30. We did make the mistake of putting our dog in her kennel in the bathroom while we went to the pool. I was not 5 minutes and he came in and yelled at us again that the dog was barking. Rather than be afraid and feel unsafe my 11-year-old daughter and I packed up and went down the road to the Comfort Inn where we have stayed many times with our pets and family. If I could give this place 0 stars
Stayed 2 nights in Feb 2024
Response from ISHWAR on 18 Feb 2024
We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, General Manager

8/10 Good

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water for shower. Expect a restful sleep and hot shower. One out of two.
Stayed 1 night in Feb 2024
Response from ISHWAR on 18 Feb 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness
The toilet didn’t work properly. They came and plundered it. This let the toilet work for two flushes. At 11 pm when I flushed the toilet the water came up to the rim but not over. I did not call them back because it was late. My husband used the toilet at 4am and it overflowed. He went down and woke the person at work. My husband was asked if he used too much toilet paper. Really?!
Stayed 1 night in Feb 2024
Response from ISHWAR on 18 Feb 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

6/10 Okay

Briana

Travelled with family
Liked: Cleanliness, staff & service
Hotel was okay , beds were not comfortable, and breakfast was to be expected. Nothing spectacular but decent place
Stayed 1 night in Feb 2024
Response from ISHWAR on 18 Feb 2024
We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best Regards, Ishwar ChaudhariGeneral Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to California.
We stayed here on the way to California and also on the way back. The hotel was clean and people were friendly. It is pet friendly which was nice. The only thing was on our way back during the breakfast was they started putting everything away right at 9:00 evan tho people were just starting to eat.
Stayed 1 night in Jan 2024
Response from ISHWAR on 6 Feb 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from ishwar on 31 Jan 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to rest with reliable facilities
Stayed 1 night in Jan 2024
Response from ishwar on 31 Jan 2024
Dear Valid Guest,I would like to thank you for taking a few minutes out of your busy schedule to complete our online survey regarding your recent stay at our hotel.Your survey responses will serve as an encouragement to all of our staff members as we continuously strive to improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from loyal customers like you.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Best Regards, Ishwar ChaudhariGeneral Manager