Ría Celestún Biosphere Reserve Tours and Activities

The room we stayed in was PD2. During our stay, we noticed an issue in the bathroom, as there was an unpleasant odor similar to that of wastewater.Fortunately, we spent most of our time outside the room exploring the Cancun area, which made the situation more manageable. However, the odor persisted and was uncomfortable. The parking was not available during our stay because they were paving the entrance.

We would like to extend our special thanks to Vanessa Garnika M, who truly went above and beyond during our stay. Her professionalism, kindness, and dedication made a significant difference in our overall experience. We also greatly appreciated the efforts of the housekeeping staff, who ensured our stay was comfortable and pleasant. In addition, the support provided by the reception team, business services, and the entire cleaning personnel was excellent. That said, we feel the hotel itself aligns more closely with a three-star property. Despite its upgraded rating, many aspects of the facilities appear unchanged over the years, including the furniture, utensils, cookware sets, and room interiors. Unfortunately, we also encountered a roach infestation in both our villa room and the hallway, which was concerning. Additionally, while it appears the hotel offers weekend passes to local visitors, we believe security measures should be strengthened. During conversations with other vacationers, we learned that several guests had beach towels stolen over the weekend and were later asked to reimburse the hotel for the missing items. We would recommend implementing a separate towel system for local visitors to help security improve track usage. We also personally experienced an uncomfortable situation when local visitors occupied our beach recliner while we were in the water. Improved monitoring of guest areas would help enhance the overall guest experience and sense of security.

El hotel me encantó, la habitación siempre limpia y olorosa, el personal muy atento ,el área de la piscina siempre limpia y los empleados muy simpáticos. Todo el personal sincronizado en sus tareas y mantener todo en orden .La comida muy buena en todos los restaurantes.Es un ambiente relajado y tranquilo.Si algo me hubiese gustado aún más sería por ejemplo en el área de la piscina, escuchar música del país , me quedé con ganas de disfrutar de su música. En fin 10/10