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"No water in room."

"Not happy with this unwelcome guest.. i was treated nucely.. didnnt give enough information, no smile , nothing.. i was even walking arround to find my room FFS "

"Clean room, easy check-in, large room, nice breakfast."

"Spacious room. Convenient location in Louise with gourmet grocery store, restaurants, cafes, shopping nearby. Taxi stand front of hotel. "

"This hotel was very spacious and accommodated my family of 5 and I really well. The hotel have a beautiful view, it’s close to everything in Brussels. Loved our experience here "

"The whole place was stunning. Not only funky decor but reasonable sized rooms that gave us so much space. The staff were incredibly welcoming and exceptionally helpful especially going above and beyond when a problem occurred during our stay. We highly recommend staying here. "

"My room was clean but very basic, I guess you get what you pay for. Staff were very helpful and provided hot water for tea in the morning even though I hadn’t booked breakfast, which incidentally was very expensive. Free parking to the rear and rear access made unloading very easy. The decor was a little tired and carpet look like it had had its own battle of Waterloo! Talking of which, Waterloo, is a very smart and has an air to it that is very pleasant. I only managed to ride through it but will return to walk through and visit the museum, shut on Mondays. I visited the Waterloo battle site and museum there….truly worth going to, it is excellent. "

"Great hotel! Good location, super helpful staff, especially Bryan. Excellent decor and vibe. Breakfast was better than expected, would definitely stay here again :-)"

"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."