Rencontre East Holidays from NZ$2,338

I arrived to the property prior to check in times and informed them that I would be returning late so I wouldn’t be considered a no show. She said that was perfectly fine. They were 24 hours. When I arrive to check in. I stopped at the kiosk for 15 minutes with No assistant. I had to call the number, at least five times in order for them to respond, and even after I waited another 15 minutes until someone was able to help me on the kiosk. Aside from that. The property itself is great very clean and well-maintained.

Lots of very good, one major very bad. The good: 1. Rooms are beautiful, modern & clean. Great views too. 2. All hotel staff, from door man, bell hop, front desk, pool bartender were very friendly & helpful. 3. Pool & hot tub = fabulous. 4. Brand new restarant (Render) was fantastic. Shout out to our waiter Dennis. One of the best experiences in recent memory. 5.. Overall a very nice place with reasonable rates . The BAD & UGLY: I am making an accusation and intend to file a police report to hopefully focus attention on this disgusting fly in the ointment. We ate at the Salted Lime our second night with a party of 7. The food was OK at best. The service was absent. Two people had to go to the bar to get the drinks they ordered, one dish was delivered late. We handed our waitress three credit cards to split the bill. One of the parties never got his card back. We did but the next morning we got several fraud alerts. Three purchases made for almost 2k. This was the only time during our trip that this credit card left our sight or our hands. The other party went back the next day and asked for his card back. He was told they had turned it into security. When he went to security, they knew nothing about it. Draw your own conclusions but we know what we know. Guess it takes just one bad hire to stain the reputation of an entire establishment. Too bad. This waitress needs to be fired quickly at the very least. Arrested & prosecuted? Yes