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Reviews of Holiday Inn Express & Suites Owings Mills-Baltimore Area, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 353 out of 643 reviews" "
Rating 8 - Good. 168 out of 643 reviews" "
Rating 6 - Okay. 46 out of 643 reviews" "
Rating 4 - Poor. 21 out of 643 reviews" "
Rating 2 - Terrible. 55 out of 643 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean and friendly staff.
Stayed 1 night in May 2024
Response from Loma on 12 May 2024
Thank you so much! We appreciate you taking the time to share your positive feedback!Front Desk Supervisor

10/10 Excellent

Corinn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very close to busy hwy’s shopping houses etc but it is peacefully tucked away in the woods very quiet and pretty setting!! All the Staff is amazing, breakfast is great!! Rooms are clean and spacious!! I have purchased accommodations at this hotel for over 10 years and have never been disappointed!!!👍⭐️
Stayed 1 night in May 2024
Response from Loma on 9 May 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know that we can do for you in future.Front Desk SupervisorLoma Rao

2/10 Terrible

Henry

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
horrible experience with cleanliness staff was very nice and apologetic
Stayed 1 night in May 2024
Response from The HIEX Owings Mills team on 6 May 2024
Henry, we're very sorry your stay fell below expectations. We trust you brought these concerns to our team in time to address any issues experienced. We promise to do better.

10/10 Excellent

Philip

Liked: Staff & service, property conditions & facilities
great location. great price.
Stayed 1 night in Apr 2024
Response from The HIEX Owings Mills team on 30 Apr 2024
Thank you Philip! Please visit us again soon.

8/10 Good

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Apr 2024
Response from Loma on 29 Apr 2024
We really appreciate you taking the time to leave us a review. It means a lot to us. and we'd love to have you back very soon.Front Desk Supervisor

10/10 Excellent

Junabe

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Loma on 25 Apr 2024
Thank you for highlighting the cleanliness of our hotel. Your feedback about the cleanliness of our property is greatly appreciated Thank you for sharing your experience with us.Front Desk Supervisor

8/10 Good

Melissa S.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adam was amazing when we checked in. He was quick and personable and took good care of us. We stayed 2 nights and the only complaint I have is we were on the first floor by the laundry and both mornings around 7:30 what I assumed is the cleaning staff were VERY loud and woke us up. I understand they have a job to do, but they know there are guests sleeping and I feel its common courtesy to be quiet and not disrupt the guests. Other than that, it was a very enjoyable experience and I would recommend this hotel tonother people.
Stayed 2 nights in Apr 2024
Response from David T on 23 Apr 2024
Good Morning-Thank you for kind words about Adam, we are happy that his service made you feel comfortable. Also, you are correct about the housekeepers and we have addressed the situation, so that in the morning they are respectful of the guests on the first floor. Thank you for bringing to our attention and for being an IHG fan.David TilleyGeneral Manager

8/10 Good

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often when Im visiting my daughter at college. Very comfortable and clean. I wish it were closer to her school lol .Im not a fan of the hot breakfast though.
Stayed 1 night in Apr 2024
Response from The HIEX Owings Mills team on 15 Apr 2024
Thank you Giselle, we appreciate your feedback! Our team works hard to find the best choices for our complimentary breakfast - luckily, there are many options nearby to choose from. We look forward to seeing you again soon.

8/10 Good

Crystal, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and roomy for a 1-night stay!
Stayed 1 night in Apr 2024
Response from The HIEX Owings Mills team on 15 Apr 2024
Thank you Crystal, we appreciate you taking the time to share your thoughts! Happy travels!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Loma on 8 Apr 2024
Thanks for sharing your experience. I am sorry to hear you had a frustrating experience. We'll strive to do better.Front Desk Supervisor

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Loma on 5 Apr 2024
Thanks for -5-Star review. You made our day! We are incredibly grateful that you took the time to leave us a5- Star review.Front Desk Supervisor

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and cozy. Only problem we had was the shower water was not hot at all and the lighting outside from the parking lot didn’t give us much darkness to sleep. Other than that a great hotel
Stayed 1 night in Mar 2024
Response from The HIEX Owings Mills team on 29 Mar 2024
Thank you Melissa, we appreciate your feedback!

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and fresh. The quiet hours were followed for the most part which was very nice. The manager is a doll too! Highly recommend!
Response from Loma on 25 Mar 2024
Thank you so much for this review. We really appreciate you being a customer. We're here for you anytime. We hope to see you again soon.Front Desk Supervisor

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Loma on 25 Mar 2024
We are incredibly grateful that you took the time out to leave us a 4- Star review.Thank you.Front Desk Supervisor

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of the circus happening above our room. Everything was great.
Stayed 2 nights in Mar 2024
Response from Loma on 18 Mar 2024
Thank you so much for 5- star review. we are so grateful for your review. Thanks for sharing your rating with us.Front Desk Supervisor

10/10 Excellent

Corey

Liked: Amenities
Clean , good service, & peaceful
Stayed 1 night in Mar 2024
Response from The HIEX Owings Mills team on 17 Mar 2024
Thank you so much Corey, we look forward to seeing you again!

8/10 Good

Karen, Westminster

Stayed 2 nights in Mar 2024
Response from Loma on 1 Apr 2024
Thank you so much sharing your experience with us. We hope to see you again soon.Front Desk Supervisor

2/10 Terrible

Amber

Stayed 1 night in Mar 2024
Response from Loma on 25 Mar 2024
Hello Amber, it looks as if you didn't have an enjoyable stay - please contact us directly to share what we could have done better. It is only through guest feedback that we can continually improve. Thank you ! Front Desk Supervisor

10/10 Excellent

Tiffany, Stafford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The rooms were clean, staff was professional and friendly, and breakfast was a good.
Stayed 1 night in Feb 2024
Response from Loma on 15 Feb 2024
Thanks for sharing your experience. We're thrilled to hear you enjoyed your experience. We'd love to welcome you back soon.Front Desk SupervisorLoma Rao.

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was amazing. The staff were so friendly. I look forward to another visit.
Stayed 2 nights in Feb 2024
Response from The HIEX Owings Mills team on 5 Feb 2024
Thank you so much Isaac! We're delighted you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Tamir

Stayed 3 nights in Feb 2024
Response from Loma on 6 Feb 2024
Thanks for sharing your experience. We can't wait to help you again in the future. We hope to see you again soon.Front Desk Supervisor

10/10 Excellent

Nneka, Yonkers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk check in was awesome! I will definitely return in the near future.
Stayed 1 night in Jan 2024
Response from Loma on 29 Jan 2024
Thank you so much for your positive rating for your recent visit to Holiday Inn Express & Suites.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked the late checkout..
Stayed 1 night in Jan 2024
Response from The Holiday Inn Express Owings Mills team on 29 Jan 2024
Thank you Charles! Please visit us again soon.

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful breakfast, polite service. Occasionally, cleaning girls are extremely loud in the corridor, taling to each other from one end to the other.
Stayed 3 nights in Jan 2024
Response from Loma on 16 Jan 2024
Thank you so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice. There was a little hiccup with my reservation but the staff was kind and quick to resolve it. The room was clean and the hotel itself looked and felt well maintained. Hearing “welcome back” when I had to leave and then returned made me feel “seen” as well as the staff being connected to their guests. Would recommend them and would definitely stay here again!!
Stayed 1 night in Jan 2024
Response from Loma on 16 Jan 2024
Thank you so much for this 5- star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

4/10 Poor

Verified traveller

Travelled with family
What does cleaning crew do with left behind stuff?
They gave us a room near the highway, when we specifically asked to not be near the noise. A bright outside security light was directly in our window. We asked to move for the next night, were switched to a quieter room without light. Unfortunately, in our rush to get our stuff from one room to another before a funeral, I left my nightgown in the first room. It was not discovered until the next evening. Staff couldn’t seem to find it, and they were the only ones who could have possible seen it. Workless not go back to this hotel
Stayed 3 nights in Jan 2024
Response from Loma on 14 Jan 2024
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

10/10 Excellent

Carlos

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Loma on 12 Jan 2024
We are incredibly grateful that you took the time out to leave us a 5 - star review.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Loma on 11 Jan 2024
We're happy to see that you had a 5 - star experience at Holiday Inn Express & Suites. Thanks for sharing.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our fourth time here this fall. Love being close to Ravens headquarters. Nice, clean, friendly, communicates well, too!
Stayed 1 night in Dec 2023
Response from The HIEX Owings Mills team on 2 Jan 2024
Thank you so much Erin! Go Ravens!

10/10 Excellent

Tamir

Stayed 1 night in Dec 2023
Response from The HIEX Owings Mills team on 2 Jan 2024
Thank you Tamir! Happy New Year!

10/10 Excellent

Megan

Stayed 1 night in Dec 2023
Response from The HIEX Owings Mills team on 2 Jan 2024
Thank you Megan, Happy New Year!

10/10 Excellent

Eric

Travelled with family
Stayed 1 night in Dec 2023
Response from Loma on 26 Dec 2023
Thank you for the 5-star rating- it's much appreciated.Front Desk Supervisor

10/10 Excellent

Yanninia

Stayed 3 nights in Dec 2023
Response from Loma on 14 Jan 2024
Thank you so much for your 5- star review! We can't wait to have you back at Holiday Inn Express &Suites.

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The HIEX Owings Mills team on 21 Dec 2023
Thank you Kayla! We hope you'll visit us again when plans turn to Owings Mills.

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The HIEX Owings Mills team on 21 Dec 2023
Thank you! You made our day!

10/10 Excellent

Alysia

Stayed 1 night in Dec 2023
Response from The HIEX Owings Mills team on 21 Dec 2023
Thank you so much Alysia! We hope to see you again soon.

8/10 Good

Megan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Loma on 20 Dec 2023
Thank you so much for this review. We really appreciate you being a customer. We're here for you anytime you need. Front Desk Supervisor

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was enjoyable; this was my first stay and I would definitely stay again.
Stayed 1 night in Dec 2023
Response from The Holiday Inn Express Owings Mills team on 18 Dec 2023
Cynthia, thank you so much! We look forward to seeing you again should travels bring you to the Owings Mills area.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Loma on 14 Dec 2023
Thank you for the 5-star rating. We are so grateful for your review.Front Desk Supervisor

10/10 Excellent

David

Liked: Cleanliness, amenities
Clean and well respectful
Stayed 2 nights in Dec 2023
Response from HIEX Team on 11 Dec 2023
Thank you David! We look forward to seeing you the next time.

8/10 Good

sammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The HIEX Owings Mills team on 11 Dec 2023
Thank you! Please visit us again soon.

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Loma on 9 Dec 2023
We love making our customer's days and we can't wait to have the opportunity to make you smile again! Thanks for choosing us!Front Desk Supervisor.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Loma on 15 Feb 2024
Thanks for the 5 - star review. We really appreciate you being a customer. We're here for you anytime. Please let us know what we can do for you in the future.Front Desk Supervisor

6/10 Okay

Cherif, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place just unfortunate that AC unit was loud
Stayed 1 night in Dec 2023
Response from Loma on 5 Dec 2023
Thank you so much for taking the time to rate us. We hope to have you back with us soon.Front Desk SupervisorHoliday Inn Express & Suites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stress reliever.
Four very fluffy pillows top floor very quiet will stay again
Stayed 1 night in Nov 2023
Response from Loma on 5 Dec 2023
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us. We hope to serve you soon.Front Desk Supervisor .

8/10 Good

Therese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A basic stay but very clean and quiet. Reasonable rates. The breakfast was complete and the eating area comfortable and clean.
Stayed 1 night in Nov 2023
Response from Loma on 5 Dec 2023
We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. We look forward to having you back with us again.Front Desk Supervisor.

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities
The tv didn’t work but , they moved us quickly to another room!!!
Stayed 1 night in Nov 2023
Response from Loma on 27 Nov 2023
Thank You very much India, We're Delighted you enjoyed Your Stay.

8/10 Good

william

Stayed 4 nights in Sep 2023
Response from The HIEX Owings Mills team on 16 Nov 2023
Thank you William!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service
Wasted Money
$275 WASTE OF MONEY…Manager on duty the morning of my stay was rude. There was a lacrosse team occupying the breakfast area so I had to est in front lounge. When asked if TV worked I was told he has no clue and didn’t know how to fix anything. Waffle make-BROKEN / Whole Milk - NONE / Breakfast area over crowded and food was gone.
Stayed 1 night in Nov 2023
Response from HIEX Team on 13 Nov 2023
Hello Michael - thank you for your feedback, as it is the only way we improve our services. We apologize for the few disappointments during your stay and are addressing each concern with our team. We hope you will give us another opportunity to serve you.

10/10 Excellent

Donna

Stayed 1 night in Nov 2023
Response from HIEX Team on 13 Nov 2023
Thank you so much Donna!