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Reviews of Robinson Club Resort & SPA

4 out of 5
Robinson Club Resort & SPA
Road Minsk-Molodechno, 7 Km From MKAD, Ratomka

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Dany, Lebanon

Liked: Room comfort
Disliked: Staff & service
I was very disappointed this time in my stay in Robinson hotel , I am a regular customer and I always do my daughter birthday i there restaurant . I was very disappointed with the restaurant staff , very slow services , staff arrogant and at the end they were trying to rip me with a false bill which they added things we didn’t took . Same was in my check out they wanted to let me pay the room although it was prepaid by expedia and they wanted to take 2 breakfast although we only took one . Very disappointed !!!!
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the new outdoor pool , i hope that we can swim while we check in also not only the second day from 7 till 11 am
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Iryna, Minsk

Liked: Cleanliness, staff & service, room comfort
Great place to spent a weekend but have few issues
Great place to spent a weekend! But have few issues.. We just get married, we stay in gorgeous presidential suit, room was awesome! huge bedroom and bathroom with hot tub and bidet, comfortable bed, very big balcony with couch and armchairs, beautiful view overlooking lake.. However, we check in late around midnight, very tired after wedding all we want is relax. The key we got in lobby wasn't working, after several time trying we back in lobby and they say they give us a wrong keys! We finely get in and trying to fill hot tub but water was so slow it take forever to fill it.( than we can't turn jets on because it wasn't working! so late night we go lobby again and ask them to fix hot tub, and in morning after shower we found out that hairdryer not working.. someone come and fix it asap but our stay wasn't very relaxing as we wish((( disappointed! No one really sorry about inconvenience..
Stayed 1 night in Apr 2018

10/10 Excellent

Dany, beirut , Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on the earth beside the sea
Amazing staff , polite , quick response , attentive and hotel facilities are amazing especially the aqua zone and the spa . Restaurant affordable and nice food .
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Hotel needs to be renovated fully
Hotel should be renovated totallly and recepionist staff should be more trained to know how to talk to loyal customer and be polite not arrogant
Stayed 1 night in Jun 2017

8/10 Good

Natallia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
В целом все неплохо. Минус - маленькая Территория. Загаженный птицами берег. Еда - средняя
Stayed 1 night in Aug 2020
Response from Robinson club on 26 Jan 2021
Уважаемая Наталья, благодарим за оставленный отзыв, за высокую оценку загородного комплекса. Robinson club имеет территорию с пешеходными дорожками, зонами отдыха, набережной. А также, Вы можете прогуляться по живописной тропе вдоль Минского моря. Комплекс Robinson club находится на побережье залива, окружен лесным массивом и живой природой. Наш персонал всегда поддерживает порядок и чистоту территории, оперативно срабатывает при естественном загрязнении. Еда в ресторане представлена европейской кухней с авторскими блюдами от шеф повара. Мы готовы порадовать наших гостей специальными предложениями, гастрофестами, а также широким выбором завтраков в отеле, ароматным свежемолотым кофе. Мы благодарим Вас за выбор Robinson club, будем рады видеть Вас вновь!. С уважением, команда Robinson club

4/10 Poor

Mark

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2020

4/10 Poor

Wolfgang

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Wir kommen nie wieder!
Das „Luxus“ - Zimmer war einfach nur hundekalt. 1x kam eine Hausdame ohne Erfolg, 2x kam ein Techniker und tauschte die Regler aus (!) — ohne Erfolg, um 23:00 Uhr haben wir zusätzliche Zudecken bestellt - auf Nachfrage um 0:10: Es gibt keine Decken. Wir bekommen Wolldecken. Auch in Hochzeiten von Corona: Das Personal trägt keine Masken und achtet nicht auf Mindestabstand. Und das Beste: Dass das Spa etwas kostet, wird einem nicht gesagt. Für eine Stunde 2 Erwachsene rund 30 Euro? Das zahlt man nirgendwo in Minsk! Selbst für die einjährige Tochter mussten für für das Spa zahlen. Anzocke, schlecht gemacht. Nie wieder. Es gibt genügend Alternativen in Minsk!!! Pluspunkt: Die Zimmer waren sauber und das Essen gut.
Frühstück auf dem Zimmer
Essen im Restaurant
Aussenansicht
Aussenansicht
Stayed 1 night in Apr 2020
Response from Best regards, Robinson club on 24 Apr 2020
Dear Wolfgang, thank you for your review, your opinion is important for us. We apologize for mentioned inconveniences. It is a pity that you have negative impressions, but we hope next time you will meet all the needs. We will be really glad to see you again, and make your staying the most comfortable.

10/10 Excellent

ALEH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Приятные выходные с семьёй
Stayed 1 night in Mar 2020
Response from С уважением, команда "Робинсон клуб". on 7 Apr 2020
Уважаемый Олег, благодарим за оставленный отзыв, а также за высокую оценку "Робинсон клуб". Будем рады видеть Вас вновь.

8/10 Good

maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хорошо
Чисто и хорошо, тихо
Stayed 1 night in Feb 2020
Response from Robinson club on 3 Mar 2020
Уважаемый Максим, благодарим за оставленный отзыв. Будем рады видеть Вас вновь. С уважением, команда Robinson club

10/10 Excellent

ÖMER

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Robinson club on 29 Nov 2019
Dear ÖMER, thank you for your high rate review. We will be glad to see you again. Best regards, Robinson club

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
.....
Далеко от центра, если Вы без машины, то добираться не удобно. Рядом трасса. Персонал не очень вежливый, обслуживание хромает. Как при заселении так и при выезде были заминки. При уборке номера то не положат туалетную бумагу, то вообще не принесут полотенец. Один раз оставили табличку убрать номер и уехали на весь, приехали, а номер не убран. Неплохой банный комплекс. Ценовая категория не соответствует отелю.
Stayed 1 night in Oct 2018

8/10 Good

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Evgeniya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Леонид

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный комплекс, правда и цены соответствующие
Stayed 2 nights in Sep 2017