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"The room was not clean, there was no curtain, the shower broke after every use & the basic amenities in the room were lacking. I wouldn’t stay here again "

"Booked this for 3 nights, two rooms a long time ago. Basic rooms that cost quite a lot. The rooms had no windows in. The rooms had a doorset that had a window in. There was nowhere that you could sit in that room and see any view. The room was advertised as a mountain view. Unless you left the room there was no view. When you were in bed you could only see concrete walls. I have stayed here before. The owner seemed to think it was because i had an apartment. It was not. I have never booked anywhere, any hotel that does not have a window in a hotel room. It did not state this. There was a window in the door and doorset. This window in the door overlooked the back of a house. The TV had to be fixed every night, no fridge. I went onto the ABTA website to ask how to fix the problem. It said to speak to hotel and ask to leave. After one night i offered to pay and leave. The owner said covid everything was expensive and offered me a tiny studio. My husband is 6 foot 2. I honestly dont know how we would have fit in with the suitcases. I just wanted to leave and pay for what we had. The owner would not allow it. I stayed and paid because it is our holiday. I will not be back. It was dismal. Dreadful. Like a cupboard. This beautiful valley and there was not one place you could sit with a coffee and see any view or i fact any window. I was shocked. But like the owner said ' well you paid for basic' "

"Clean comfy room, beautiful location"

"Great stay, amazing location "

"The room are clean and spacious! Breakfast spread are great as well. The staffs are courteous. I love how tranquil the hotel is."

"We had a one night stayover, staff was helpful and friendly. Hotel is within about 10 min walk from the main station and about 15min from the center. A dog walk along the Drau is also within about 5 to 19 min. Nice rooms, no water kettle though, all in all a good stay."

"Spacious room; very clean hotel with helpful staff. This hotel is only steps from Villach Railway Station making it very convenient for train travel."

"The staff were friendly and very attentive. The hotel is modern and very clean. Highly recommend this place and I hope to be back soon! :)"

"Flawless experience from start to finish. Staff are amazing and super accomodating to any requests. The view is to die for if you have a lake-side room! Didn’t manage to use the pool or sauna, but I am sure they are amazing. This place perfectly executes all the little bits that make a stay memorable, especially little things like the accessories kit you get with thread and needles and buttons and face pads and the likes, little things like that make me recommend this place so highly. I also appreciated the healthy minibar that came with my room! If I am ever back in Bled, I will go there without a seconds’ hesitation and recommend others do too"