Ramsay Holidays from NZ$1,376

We were disappointed in the staff response to our issues.

Luxury attention to detail

Part of the Adelaide casino building, Eos is one of the top hotels in Adelaide. It has most amenities you can think of although at the time of our stay, spa treatments were unavailable but the pool, whirlpool bath, sauna were open. The staff were friendly and we couldn’t fault them. Decent in-room food service with loads of options, as it’s part of the casino, there are numerous on-site eateries and bars, including a roof top bar which overlooks the river & Adelaide Oval. Car parking is available using the underground Adelaide convention centre car park with its entry off King William Street. The room we had was a river balcony room, our previous stay was in a river view non-balcony option which I think was bigger and, I think, nicer especially as the view of the river and oval were excellent. Eos is a short 5 min walk to Peel & Leigh Street eateries, under 10 min to Rundle Mall & a short walk over the bridge to Adelaide Oval. It’s approximate 15 min drive from Adelaide Airport by taxi / ride share. Overall an excellent hotel in an excellent location

The breakfast was very disappointing. Most of the hot buffet was dried out and not fresh looking. Little choices of bread selection or if they had choices, nothing was replenished. Also we were woken up early at about 0800hrs with an alarm sounding, it sounded like a fire door alarm and it was so annoying.

Unfortunately there was more about the property that needed some work on it. It was tired and required some upkeep and more importantly equipment to cook in. However the property manager listened and assisted where we asked for items eg a cooking dish for the oven and a pot. A microwave was available no vessel to use other than plates. While this is okay, the plates etc would be too hot to put down on the counters.