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Reviews of Sheraton Raleigh Hotel

3.5 out of 5
Sheraton Raleigh Hotel
421 S Salisbury St, Raleigh, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

James

Travelled with partner
In room phone did not work and room very noisy as it was under the hotel laundry room
Stayed 1 night in May 2024

8/10 Good

danya

Business traveller
Liked: Cleanliness
We wanted to eat at Jimmy Vs for dinner and were told there was a dress code, but there wasn’t.
Stayed 1 night in May 2024

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a nice hotel. I enjoyed it. Good food nearby.
Stayed 1 night in May 2024

8/10 Good

LESLEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. The parking garage led you to believe the hotel validated parking, which they do not. Also parking for the hotel was a little high compared to other decks in the area.
Stayed 1 night in May 2024

6/10 Okay

Patricia A

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly, overall appearance nice. Our room wa. exasperating! Toilet ran constantly unless we took back 0f and adjusted. Thermostat would stop working and even when reset, would not lower temp below 77. No bookjlet in room to give info and could not get thru to front desk by phone so had to keep running down with questions. to top things off Sherdan had cancelled contract with parking garage, so it cost $22 per nite. Bet your glad you asked.
Stayed 2 nights in May 2024

8/10 Good

Piers Barton

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for a short visit.
Stayed 2 nights in May 2024

2/10 Terrible

Tina

Stayed 2 nights in May 2024

4/10 Poor

Cary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times in the past with no issues however this time had to have been the worst customer service experience and will not be back.
Stayed 3 nights in Apr 2024

8/10 Good

Elizabeth

Stayed 2 nights in Apr 2024

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
N/A
Stayed 1 night in Apr 2024

10/10 Excellent

Erlinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay, but very nice staff and lots tobdo in the area.
Stayed 1 night in Apr 2024

4/10 Poor

Kristina

Liked: Cleanliness, staff & service
The room was too small - the refrigerator was behind the one chair and could only be opened slightly. The light in the closet was burned out. The soap dispenser in the shower was empty. The television was difficult to operate because the channel changer was faulty. The beds were comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem was the toilet was running all night
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of all the action on New Year's Eve.2023
Stayed 1 night in Dec 2023

8/10 Good

Dena

Business traveller
Liked: Staff & service, property conditions & facilities
Conveniently located a walkable distance to the convention center where I was attending a conference. Helpful desk attendants for directions and eateries.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raul Leon, Wyoming

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to checkout this hotel exceeded my expectations. We got a room upgrade with a great view. Staff were attentive, cleaning service was spot on. When we needed assistance the front lobby staff were welcoming and nice. Ended up forgetting my toothbrush and they provided me one. Very pleased with my stay at Sheraton
Stayed 3 nights in Apr 2024

8/10 Good

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 1 Apr 2024
Dear Steve, we want to sincerely apologize for the less than satisfactory experience you had during your recent stay at our hotel.Your feedback is incredibly valuable to us, and we genuinely appreciate you sharing it to us. We hope you will give us another chance to exceed your expectations in the future.

2/10 Terrible

Kerstyn

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, clean, property was in walking distance to the Martin Marietta center as well as downtown restaurants.
Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 1 Apr 2024
Thank you Tonya. It's truly rewarding to know that our hospitality has been noticed and appreciated. We hope to see you again.

4/10 Poor

gerard

Travelled with partner
Disliked: Cleanliness
Bathroom had mold on the ceiling, around the bathtub and on the walls. Hotel was noisy at night. Staff was not that friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Quentin

Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 21 Mar 2024
Thank you for rating your experience with us Quentin! It's customers like you that make what we do so rewarding.

10/10 Excellent

Nicholas

Stayed 1 night in Mar 2024

6/10 Okay

Jackie

Travelled with group
Rooms were very dated, TV would cut in and out constantly. For the location of this property the room was a huge let down especially after coming into the beautiful lobby.
Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 14 Mar 2024
Dear Jackie,We sincerely apologize for the disappointing experience you encountered during your recent stay with us. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.Please accept our sincerest apologies for any discomfort or disappointment this may have caused.Thank you for choosing the Sheraton Raleigh Hotel. We hope to have the opportunity to welcome you back in the future so that we can provide the experience we strive to deliver.

6/10 Okay

Pankti

Business traveller
Overall stay was average.
Stayed 3 nights in Mar 2024
Response from The Sheraton Raleigh Hotel on 21 Mar 2024
Thank you for your feedback. We appreciate your comment and will strive to improve. If there's anything specific you feel we could have done better, please let us know. We value your input and hope to exceed your expectations in the future.

4/10 Poor

Laurel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 11 Mar 2024
Dear Laurel,We sincerely appreciate you taking the time to share your feedback with us.We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us and apologize for any inconvenience caused during your stay.Please feel free to reach out to us directly if you would like to discuss your concerns further. We would welcome the opportunity to make things right.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Sheraton Raleigh Hotel on 11 Mar 2024
Dear Angela,We are thrilled to hear that you enjoyed your experience with us. We truly appreciate your support.We look forward to welcoming you back again soon for another fantastic stay.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Sheraton Raleigh Hotel on 11 Mar 2024
Dear Rebecca,We are thrilled to hear that you had a great experience during your stay.We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Justen

Business traveller
Liked: Cleanliness, staff & service
The room was on the smaller side, the finishes were dated and of lower quality, bathroom had several quality issues. Even the elevator and hallways were dated. Staff was very helpful and nice. The location is great. Everything was clean.
Stayed 2 nights in Feb 2024
Response from The Sheraton Raleigh Hotel on 11 Mar 2024
Dear Justen,We truly appreciate your honesty and insights into your experience.Please accept our apologies for any inconvenience caused by the size of the room, the dated finishes, and the quality issues in the bathroom.We are glad to hear that our staff's helpfulness and the excellent location added value to your stay.

10/10 Excellent

Rex, Stewartstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but not much happening around it.
Stayed 1 night in Feb 2024

10/10 Excellent

Dayana

Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer, Wrentham

Stayed 1 night in Feb 2024
Response from The Sheraton Raleigh Hotel on 21 Mar 2024
Thank you for your rating! Your feedback is truly valued.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with a great restaurant
Stayed 1 night in Feb 2024

8/10 Good

Teresa

Travelled with family
Weekend getaway with my daughter
Our sink was clogged and toilet wouldn’t flush without holding the lever for a minute. It wasn’t very soundproof because we heard everyone outside our room. Restaurant and staff were great.
Stayed 2 nights in Feb 2024

6/10 Okay

Racheal

Stayed 1 night in Feb 2024
Response from The Sheraton Raleigh Hotel on 21 Mar 2024
Thank you for your rating! Your feedback is truly valued.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well done
Stayed 1 night in Feb 2024

6/10 Okay

Grant

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Bugs throughout the room
Stayed 1 night in Feb 2024

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and we were able to check in early. The bathrooms need a deep clean. It was extremely hot in our room when we arrived (80 degrees), someone came and worked on it but it was still hot all night even though the thermostat said 65. The property is pretty and you have easy access to downtown.
Stayed 1 night in Feb 2024

8/10 Good

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is great, room was clean and property was also clean, staff was helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Carol

Disliked: Room comfort
The heat in the room was not blowing hot air. We had gone out so I didn’t realize until late that it was not working. It was a long cold night. My partner slept through it and luckily there were decent covers on the bed so I could somewhat cope with this miserable night.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good for location
The location is great for the hotel. The amenities and access in the hotel are also very nice. However, be warned the walls are THIN. Especially for the joining rooms. People were loud in the room next to us till 3AM and it sounded like they were in our room. Beds were comfy, fairly clean but definitely soms stray hairs that were not ours on towels and the counters.
Stayed 2 nights in Jan 2024

6/10 Okay

Cynthia

Stayed 2 nights in Jan 2024

6/10 Okay

BARBARA

Travelled with partner
Liked: Cleanliness, staff & service
Charging stations did not work in our room and one elevator was out resulting in long waits for the other two.
Stayed 2 nights in Jan 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

soner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff ,very pleasant
Stayed 1 night in Jan 2024

6/10 Okay

Kelsey

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice open lobby with coffee and pastries.
Stayed 1 night in Jan 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024