Exterior

Reviews of Holiday Inn Express Hotel & Suites Raleigh SW NC State, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 594 out of 927 reviews" "
Rating 8 - Good. 248 out of 927 reviews" "
Rating 6 - Okay. 50 out of 927 reviews" "
Rating 4 - Poor. 17 out of 927 reviews" "
Rating 2 - Terrible. 18 out of 927 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel it stinks the pool was close but other than that everything was 100 percent perfect
Stayed 1 night in May 2024

6/10 Okay

shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice just wish the pool was open
Stayed 1 night in May 2024

10/10 Excellent

David k

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice large rooms. Staff was extremely friendly. Hot coffee provided around the clock. Will definitely return.
Stayed 1 night in May 2024
Response from Melissa Mejia CGSP® on 22 May 2024
Thank you for choosing Holiday Inn Express near NCSU for your travel needs. We are pleased to know that our staff is meeting guest expectations and we appreciate the perfect score.

10/10 Excellent

shaun

Liked: Cleanliness, property conditions & facilities
Love the place
Stayed 1 night in May 2024
Response from Melissa Mejia CGSP® on 7 May 2024
Hello Shaun,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service
Stayed 3 nights in Mar 2024
Response from Melissa Mejia CGSP® on 7 May 2024
Hello Nicole,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

8/10 Good

Karen

Stayed 2 nights in Apr 2024
Response from Melissa Mejia CGSP® on 22 May 2024
Thank you for taking to to complete our survey regarding your stay! We are pleased to hear that you enjoyed our hotel and we look forward to serving you again in the near future.

10/10 Excellent

Thaddeus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent staffs
Stayed 2 nights in Apr 2024
Response from Melissa Mejia CGSP® on 2 May 2024
Hello Thaddeus,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was sufficient and clean. There was apparently renovation going on but I didn’t hear any of it. The staff is friendly. Someone had reviewed that you could walk to dining from this hotel but that would be quite a long walk. Breakfast was hot but very typical.
Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on 2 May 2024
Hello Laura,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

Shea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on 2 May 2024
Thank you for taking the time to share a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was consistent with the reviews that I read. Breakfast was very good and the staff was so helpful and nice.
Stayed 3 nights in Apr 2024
Response from Melissa Mejia CGSP® on 2 May 2024
Hello Kristie,Thank you sharing your experience with our online community! I am so glad that your stay with us was pleasant. Our staff is dedicated to providing all our guests with a friendly and welcoming stay! I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

shaun

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel
Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on 22 Apr 2024
Hello Shaun,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff and clean room
Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on 22 Apr 2024
Hello Ronald,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

8/10 Good

Tillman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Melissa Mejia CGSP® on 20 Apr 2024
Dear Tillman,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

6/10 Okay

KAITLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on 20 Apr 2024
Dear Kaitlyn,Thank you for taking the time to review our property. I'm sorry that you felt that your stay was less than ideal. We strive to give our guests the best service possible; however, there is always room for improvement. I hope you give us a chance to host you again in the future.

10/10 Excellent

Sarah

Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on 7 May 2024
Hello Sarah,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

8/10 Good

Tom

Travelled with family
Very nice location
Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on 9 Apr 2024
We appreciate you choosing Holiday Inn Express near NCSU for your travel needs. Thank you for the positive feedback and we look forward to serving you again in the near future.

10/10 Excellent

Denikqua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and Stay
Stayed 3 nights in Apr 2024
Response from Melissa Mejia CGSP® on 9 Apr 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Melissa Mejia CGSP® on 9 Apr 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

La Toya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, kind workers, and good breakfast!
Stayed 1 night in Mar 2024
Response from Melissa Mejia CGSP® on 20 Apr 2024
Hello La Toya,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to everything.
Stayed 3 nights in Mar 2024
Response from Melissa Mejia CGSP® on 4 Apr 2024
Thank you for taking time to complete our survey regarding your stay at Holiday Inn Express near NCSU. We are pleased to hear that you enjoyed your stay and we appreciate the perfect score!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Melissa Mejia CGSP® on 4 Apr 2024
Thank you for taking time to complete our survey regarding your stay at Holiday Inn Express near NCSU. We appreciate your feedback and the perfect score.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool for the kids, small gym for the parents. Great Breakfast included.
Stayed 1 night in Mar 2024
Response from Melissa Mejia CGSP® on 29 Mar 2024
Thank you for taking the time to share such a great review with the online community! I am very happy to hear that you had a great stay with us. I hope you will come stay with us again when your travels bring you our way!

8/10 Good

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
T
Stayed 2 nights in Mar 2024
Response from Crystal Paige-GM on 22 Mar 2024
Hello Shawn,Thank you for reviewing your recent stay with us. We appreciate you choosing our hotel and hope to see you again soon!

10/10 Excellent

Terese

Stayed 1 night in Mar 2024
Response from Melissa Mejia CGSP® on 8 Apr 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crystal Paige-GM on 8 Mar 2024
Hello Jennifer,Thank you for providing feedback about your recent stay at the hotel. We appreciate you choosing us and hope to see you again soon!

10/10 Excellent

Jack

Everything was fine and acceptable
Stayed 2 nights in Feb 2024
Response from Melissa Mejia CGSP® on 2 Mar 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quality place to stay
Great stay and fantastic service.
Stayed 2 nights in Feb 2024
Response from Crystal Paige-GM on 29 Feb 2024
Hello Kenneth,Thank you for providing feedback about your recent stay with us. We appreciate your kind words referencing the staff. We look forward to your next stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Holiday Inn Express in good location, close to highway and Raleigh Convention Center. Nicely kept up, painted in cheerful colors, nice breakfast provided, friendly service. Only hiccup was on the last evening, water in malfunctioning toilet growled the night.
Stayed 4 nights in Feb 2024
Response from Crystal Paige-GM on 26 Feb 2024
Hello Anonymous,Thank you for providing feedback about your recent stay at our hotel. I am delighted to hear you had a great stay. I apologize for the toilet situation. We will have our maintenance team repair it. Thank you for letting us know. We look forward to your next stay with us.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, quick check-in
Check-in was super quick. The room was clean and comfortable. I'd stay there again if I'm in the area.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on 23 Feb 2024
Hello Sonya,Thank you for providing this wonderful feedback about your recent stay with us. We look forward to your next stay.

8/10 Good

KASEY

Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on 22 Mar 2024
Hello KASEY,Thank you for your review about your recent stay with us. We are happy to know you had an enjoyable time. We look forward to your next stay with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on 23 Feb 2024
Hello Scott,Thank you for providing feedback about your stay. We are so delighted to know you enjoyed your stay with us. We look forward to your next visit.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
TV would not work; turned on, but no response by remote, and couldn't turn it off. No staff available to help. Otherwise, very nice clean rooms and nice amenities.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on 21 Feb 2024
Hello Ronald,I apologize for the inconvenience of the TV remote. I will have my Chief Engineer look into the remote and replace it. Thank you for your feedback and we will use this to continue to better our service. We appreciate you choosing our hotel and look forward to your next stay.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Crystal Paige-GM on 21 Feb 2024
Hello Marie,Thank you for the rating you provided about your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very lovely stay.
Stayed 2 nights in Feb 2024
Response from Melissa Mejia CGSP® on 18 Feb 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Melissa Mejia CGSP® on 17 Feb 2024
Thank you for taking time to complete our survey regarding your stay at Holiday Inn Express near NCSU. We appreciate your feedback and the perfect score.

10/10 Excellent

thomas, myrtle beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything I needed.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on 16 Feb 2024
Hello thomas,Thank you for your feedback about your recent stay with us. We are happy to know you have an enjoyable stay. We look forward to your next stay.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Our suite was very clean and comfortable. We enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on 16 Feb 2024
Hello Amanda,Thank you for providing feedback about your stay with us. We are happy to know you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional, the room and beds were comfortable and the amenities were well maintained.
Stayed 2 nights in Feb 2024
Response from Melissa Mejia CGSP® on 11 Feb 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wet easy and friendly check in. Very polite staff. Breakfast was very good, good selection and plenty of options.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on 8 Feb 2024
Hello Anonymous,Thank you for your wonderful feedback about your recent stay at our hotel. We are happy to know you enjoyed your stay and loved our breakfast. We look forward to your next stay.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on 1 Feb 2024
Hello Jane,Thank you for this wonderful 5-star review. We are happy to know you had a great stay while you were here in Raleigh! We look forward to your next stay!

10/10 Excellent

Jordan

Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on 1 Feb 2024
Hi Jordan,Thank you for this amazing 5-star rating. We are delighted to know you had a fantastic stay with us. We look forward to your next one!

8/10 Good

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melissa Mejia CGSP® on 30 Jan 2024
Thank you for taking the time to submit a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Melissa Mejia CGSP® on 28 Jan 2024
Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us. If your travels bring you back to the Raleigh area, we would love for you to stay with us again.

8/10 Good

Gail and Jim

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Crystal Paige-GM on 22 Jan 2024
Hello Gail and Jim,Thank you for your feedback about your recent stay at our hotel. We appreciate you choosing our hotel. We look forward to your next stay.

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on 22 Jan 2024
Hello Gerard,Thank you for providing feedback about your recent stay. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on 22 Jan 2024
Hello Michelle,Thank you for your rating of 10 out of 10. We appreciate your feedback and look forward to your next stay.

10/10 Excellent

Bryon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on 22 Jan 2024
Hello Bryon,Thank you for your 10 out of 10 rating. We look forward to your next stay.

10/10 Excellent

Carrie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Crystal Paige-GM on 22 Jan 2024
Hello Carrie,We appreciate your rating of our hotel from your recent stay. We are glad you enjoyed your stay. We look forward to the next one!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on 22 Jan 2024
Hello Amber,Thank you for your rating of your experience at our hotel. We look forward to your next stay.

10/10 Excellent

Michaela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on 22 Jan 2024
Hello Michaela,Thank you for rating your experience at our hotel. We look forward to your next stay.