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Kind of in a rough neighborhood. It outside of that cool hotel
Andrew
Stayed 2 nights in Apr 2024
8/10 Good
charles
Business traveller
17 Apr 2024
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and professional. The electrical cover for the outlet for the television was not attached and the television did not work and could not be given another room but other than that the place is clean with a sect decent choice continental breakfast if you eat pork.
this place had bedbugs. stay far away from here or you'll be taking bedbugs home with you. i caught one running around in the bed and they said they couldn't even give a refund because we didn't tell them in the middle of the night. how could i have known i was getting bitten in my sleep? terrible.
Sharee
Stayed 3 nights in Apr 2024
Response from Front Desk on 20 Apr 2024
We are very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so we regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit.
6/10 Okay
Ronbert
6 Apr 2024
Liked: Staff & service
Ronbert
Stayed 1 night in Apr 2024
Response from Front Desk on 20 Apr 2024
Thank you for staying with us. We hope to see you again!
Very nice clean room! Spacious! And very nice staff at front desk …. Will def be staying here again and def a good price ! For it being in the location that’s it at !
Alejandra
Stayed 1 night in Mar 2024
Response from Front Desk on 20 Apr 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
8/10 Good
Wanda
Business traveller, Travelled with partner
21 Mar 2024
Liked: Staff & service
Pool was out of service room had an odor a TV guide of some sort should have been available
Wanda
Stayed 1 night in Mar 2024
2/10 Terrible
Alex
Travelled with partner
18 Mar 2024
Disliked: Cleanliness
There were a bag of dirty diapers Infront of our door and the non smoking room smelled terrible
Alex
Stayed 1 night in Mar 2024
Response from Front Desk on 20 Apr 2024
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. Please know you may always contact the front desk if any issues happen during your stay. We want you to be as comfortable as possible, and we will do all we can to ensure that is the case. Please consider staying with us again so we can show you a better example of our hospitality.
Customer service was great as always. Housekeeping could do better by coming every day to ask if we do or do not want service. They just assume with long stays that you don’t. When they do clean, they usually clean very well with a few minor exceptions. That’s my only complaint but overall the location and front desk service is great!!
Chrystal
Stayed 4 nights in Mar 2024
Response from Front Desk on 20 Apr 2024
We appreciate you taking the time to share your experience with us. It is especially rewarding to hear you recognize our customer service. Housekeeping service automatically begins after a guest's 3rd night, and is then provided every other day. However, if you do want to request housekeeping service outside of our regular schedule, you must do so with the front desk before 11am. Housekeeping does not stop by the room to ask. Thank you for staying with us, and we hope to see you again in the future.
4/10 Poor
Lauren
Travelled with group
11 Mar 2024
Disliked: Cleanliness, staff & service
Very loud and wild parties happening on premises at late hours on the weekend. Staff should update listing to include card types that they do not accept if guest wants to pay at property. Also, roaches. Location is decent but I probably won't stay again.
Lauren
Stayed 3 nights in Mar 2024
Response from Front Desk on 20 Apr 2024
I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.
8/10 Good
James
9 Mar 2024
James
Stayed 4 nights in Mar 2024
Response from Front Desk on 20 Apr 2024
Thank you for staying with us!
6/10 Okay
Sammy
5 Mar 2024
Disliked: Property conditions & facilities
I’ve stayed here a couple of times over the past year mainly for the value pricing. However, the property is older and seems to be a central location for construction crews.
Sammy
Stayed 1 night in Feb 2024
Response from Front Desk on 20 Apr 2024
Thank you for staying with us. We hope to see you again!
I thought for the price the property was adequate. Think more motel than hotel. I am mobility challenged and my room was at ground level, steps from the office, with a parking spot directly in front of my room. The staff was A .
Althera
Stayed 1 night in Mar 2024
Response from Front Desk on 20 Apr 2024
All compliments are welcome, but it is especially rewarding to hear you recognize our staff. They truly breathe warm hospitality into every aspect of our hotel and make it a great place to stay. Your review is greatly appreciated and will be shared with the team. Please visit again soon.
Just wasn’t what was expected . My son and I was visiting from out of town and the room on the site was very much different from what we had. Had to clean our own rooms . it was a horrible experience
Khiya
Stayed 2 nights in Feb 2024
Response from Front Desk on 20 Apr 2024
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. Please know you may always contact the front desk if any issues happen during your stay. We want you to be as comfortable as possible, and we will do all we can to ensure that is the case. Please consider staying with us again so we can show you a better example of our hospitality.
We are very sorry to hear that your non-smoking room smelled like smoke. We strive to provide a pleasant experience, so we regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit.
The hotel was so-so. The laminate flooring seemed wet and the whole room was humid. The bathtub plunger thingy didn’t work. Doubt I would stay again.
Dena
Stayed 1 night in Mar 2024
Response from Front Desk on 20 Apr 2024
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. Please know you may always contact the front desk if any issues happen during your stay. We want you to be as comfortable as possible, and we will do all we can to ensure that is the case. Please consider staying with us again so we can show you a better example of our hospitality.
6/10 Okay
James
27 Feb 2024
James
Stayed 4 nights in Feb 2024
Response from Front Desk on 20 Apr 2024
Thank you for staying with us.
8/10 Good
Sandra
25 Feb 2024
Sandra
Stayed 2 nights in Feb 2024
Response from Front Desk on 20 Apr 2024
Thank you for staying with us!
8/10 Good
William
Business traveller
23 Feb 2024
Liked: Cleanliness
No real breakfast
William
Stayed 2 nights in Feb 2024
Response from Front Desk on 24 Feb 2024
Thank you for your rating of our property!
8/10 Good
Patricia P
Travelled with family
22 Feb 2024
Front desk check in was very efficient and pleasant
Patricia P
Stayed 1 night in Feb 2024
Response from Front Desk on 24 Feb 2024
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
Thank you for your rating of our property. We hope to see you again!
8/10 Good
John
Business traveller, Travelled with group
18 Feb 2024
Liked: Staff & service, amenities
The property and room was mostly OK but bathroom had mildew in tub. It was convenient to the event I was attending and rate was acceptable.
John
Stayed 2 nights in Feb 2024
Response from Front Desk on 24 Feb 2024
We are so sorry for the lack of quality housekeeping during your stay. Thank you for alerting us to the issue and this has been addressed with our housekeeping team. We are all dedicated to making sure such experiences are not repeated. Thanks for being our guest and we would love a chance to make this up to you on a future visit.
The staff was pleasant and hospitable. The only concern came the last day of my staff and the waffle griddle broke. It was a nice stay for the price. Would recommend for a two or three day stay.
Samuel
Stayed 2 nights in Feb 2024
Response from Front Desk on 24 Feb 2024
What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with us and other travelers. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.
The staff was friendly & gave great customer service..
Karita
Stayed 1 night in Feb 2024
Response from Front Desk on 24 Feb 2024
What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with us and other travelers. We humbly thank you for staying with us. We look forward to your next visit.
The staff is great! When I arrived on the property I saw a man drunk and drinking along side of there garbage area inside the gate in a employee only area People outside my door fighting all night!! But I do love being here cause Management is good!
Kelly
Stayed 1 night in Feb 2024
Response from Front Desk on 24 Feb 2024
Thank you for your rating and kind words for our management staff. We sincerely apologize for the noise outside of your room. We do hope to see you again!
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
8/10 Good
Randy
3 Feb 2024
Randy
Stayed 1 night in Feb 2024
Response from Front Desk on 20 Apr 2024
Thank you for staying with us!
8/10 Good
Randy
Business traveller
2 Feb 2024
The staff was extremely capable and friendly.
Randy
Stayed 4 nights in Jan 2024
Response from Front Desk on 24 Feb 2024
What a wonderful review! It is very rewarding to hear you recognize our staff. They truly breathe warm hospitality into every aspect of our hotel and make it a great place to stay. We humbly thank you for staying with us, and look forward to your next visit.
6/10 Okay
Wayne
Business traveller
1 Feb 2024
Shower heads and water pressure were outstanding. The mattress was too soft and lumpy for my poor decrepit back... Terrible coffee!
Wayne
Stayed 2 nights in Jan 2024
Response from Front Desk on 24 Feb 2024
We are very sorry that you did not have a pleasant experience with the bed, so we regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit.
They had bed bugs also have pic of the beds they only paid my half my money back for one night
Dewayne
Stayed 3 nights in Nov 2023
Response from Front Desk on 24 Feb 2024
We are very sorry that you did not enjoy your stay. We appreciate your feedback and hope to better serve you on a return visit.
10/10 Excellent
Donald
Travelled with family
19 Jan 2024
Donald
Stayed 1 night in Jan 2024
Response from Front Desk on 24 Feb 2024
Thank you for your rating of our property. We hope to see you again!
10/10 Excellent
LindaLeeAnn
18 Jan 2024
Thanks for helping our "underserved" friends find a welcoming place to sleep on cold nights.
LindaLeeAnn
Stayed 1 night in Jan 2024
Response from Front Desk on 24 Feb 2024
We appreciate you taking the time to share your experience with us. Our associates work hard to provide a pleasant stay. We look forward to your return trip.