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Reviews of Mgallery Le Diwan Rabat

4 out of 5
Mgallery Le Diwan Rabat
Place de l'Unite Africaine, Rabat

Reviews

8.2

Very good

Rating 10 - Excellent. 96 out of 259 reviews" "
Rating 8 - Good. 116 out of 259 reviews" "
Rating 6 - Okay. 26 out of 259 reviews" "
Rating 4 - Poor. 10 out of 259 reviews" "
Rating 2 - Terrible. 11 out of 259 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amparo

Everything
Stayed 1 night in May 2024
Response from Salah on 27 May 2024
Dear Amparo,Thanks for sharing your experience we are happy you enjoyed your stay, Best regards

10/10 Excellent

Joanne

Stayed 1 night in Mar 2024
Response from Salah on 1 May 2024
Dear Joanne, Thanks for sharing your experience, we are happy you appreciate your stay,Best regards

8/10 Good

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very smooth. I had a good stay.
Stayed 1 night in Feb 2024
Response from Salah on 5 Mar 2024
Dear Guest Noah, Thanks for choosing our hotel diwan mgallery collection rabat for your stay, We very happy you appreciate your stay, Best regards Salah malki Guest experience Manager

10/10 Excellent

Aicha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Salah on 14 Feb 2024
Madame Aicha Nous vous remercions pour vos commentaires suite à votre séjour à Hotel Le Diwan Rabat - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire Madame l’expression de nos sentiments les meilleurs, Cordialement, Salah malki Guest experience Managerfriends

8/10 Good

Fouad

Travelled with partner
Liked: Cleanliness, amenities
They need a proper parking space
Stayed 3 nights in Jan 2024
Response from Salah on 2 Feb 2024
Dear Guest Fouad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. Great location! This was my second stay at the hotel and I will highly recommend it.
Stayed 2 nights in Jan 2024
Response from Salah on 18 Jan 2024
Madame Tatiana,Nous vous remercions pour vos commentaires suite à votre séjour à Hotel Le Diwan Rabat - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire Madame en l’expression de nos sentiments les meilleurs Cordialement

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Salah on 6 Dec 2023
Madame Florence Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame nos salutations distinguées.

8/10 Good

Biju

Stayed 1 night in Nov 2023
Response from Salah on 6 Dec 2023
Madame, Monsieur BijuNous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Cordialement

6/10 Okay

Catherine

Disliked: Property conditions & facilities
This property needs a good remodel. Dirty carpets in the room and hallways. Mold in the bathroom. Ants in the room.
Stayed 2 nights in Oct 2023
Response from Salah on 12 Nov 2023
Dear Guest Catherine, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Salah malki Guest experience Manager

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
My room was not supplied with coffee and water for 2 days. I called service on 1st day, to give me a small packet of coffee, 'cuz I really was tired and felt like drinking coffee and said she will call reception. No coffee and water for 2 days. But some Gate 1 people told me that they have, even 4 bottles of water. I guess the person in charge of my room isn't fair to everyone.
Stayed 1 night in Oct 2023
Response from Sa on 13 Oct 2023
Dear Alfredo,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Salah malki Guest experience Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Not worthy
The locations is good. But the pictures on the website is very misleading. No golf space, no facilities. the reception manager’s attitude is very poor, the gentleman has no smile at all, very froid. it’s an expensive hotel mainly for French/foreigners, the value is not high. The bed is too soft, telephone is broken but still in use… However, Breakfast is great , many choices.
Stayed 1 night in Oct 2023
Response from Salah on 6 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Salah malki Guest experience Manager

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm and welcoming environment.
Warm staff is very competent on all aspects from A to Z. Well located & great environment. I’d go back in a heart beat if I return to Rabat.
Stayed 2 nights in Aug 2023
Response from Salah on 3 Sept 2023
Dear Guest Jacques, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Salah malki Guest experience Manager

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Salah on 6 Aug 2023
Dear Guest Ashley, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Salah malki Guest experience Manager

6/10 Okay

Rita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is perfect. The staff are superb. The facility is old in dire need of renovation and the carpet yuck! Need redo asap.
Stayed 1 night in May 2023
Response from Sa5 on 14 May 2023
Dear Guest Rita,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Salah malki Guest experience Manager

6/10 Okay

Vanda

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great food and helpful staff but property needs to be updated.
Stayed 1 night in May 2023
Response from Salah on 8 May 2023
Dear Guest VandaThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely yours Salah malki Guest experience Manager Sincerely,

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our luggage was delayed and Salah took us to buy what we needed until it arrived. He also helped us get to a bank. Hanane went over and above to make us feel welcome and comfortable. Everyone was very kind, pleasant, and helpful. We strongly recommend this hotel.
Stayed 1 night in Apr 2023
Response from Salah on 12 Apr 2023
Dear Frank,We very much appreciate your comments regarding your stay at the Hotel Le Diwan Rabat - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salah malki Guest experience Manager

10/10 Excellent

Engelbert

Liked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Salah on 24 Mar 2023
Dear Engelbert,Thanks for choosing our hotel diwan mgallery collection rabat, We very happy you enjoyed your experience, Best regards Salah malki Guest experience Manager.

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really warm and friendly.
Stayed 1 night in Mar 2023
Response from Salah on 24 Mar 2023
Dear Angelo,Thanks for choosing our hotel diwan mgallery collection rabat, We are glad you enjoyed your experience, Best regards Salah malki Guest experience Manager.

10/10 Excellent

Vida

Stayed 1 night in Feb 2023
Response from Sal1h on 17 Feb 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Salah malki Geust experience manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Salah on 2 Nov 2022
Monsieur Madame, Nous vous remercions pour vos commentaires suite à votre séjour à Hotel Le Diwan Rabat - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs, Cordialement votre Salah malki Geust

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from our room and its close proximity to ATMs and walking distance to the Medina.
Stayed 1 night in Oct 2022
Response from Salah malki on 25 Oct 2022
Dear Ellen,We very much appreciate your comments regarding your stay at the Hotel Le Diwan Rabat - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salah malki Geust experience manager

10/10 Excellent

Astrith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Close to restaurants and ok distance to go to the Medina Staff was super helpful and very friendly. Changed our room very fast when we asked
Stayed 2 nights in Sep 2022
Response from Salah on 6 Oct 2022
Dear Margaret Astrith, We very much appreciate your comments regarding your stay at the Hotel Le Diwan Rabat - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Salah malki Geust experience manager

10/10 Excellent

Houda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely wonderful and welcoming. I came for one night on a business trip. They were super helpful. Also, the breakfast was outstanding, fresh and a variety. The manager was super sweet and kind.
Stayed 1 night in Sep 2022
Response from Salah malki on 6 Oct 2022
Dear Margaret Houda, We very much appreciate your comments regarding your stay at the Hotel Le Diwan Rabat - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salah malki Geust experience manager

10/10 Excellent

van, Bethel Island

Stayed 1 night in Sep 2022

10/10 Excellent

Bernadette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a nice experience with shamman massage
Stayed 1 night in Sep 2022
Response from Salah on 6 Oct 2022
Dear Bernadette,We very much appreciate your comments regarding your stay at the Hotel Le Diwan Rabat - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salah malki Geust experience manager

10/10 Excellent

Shabir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach, friendly staff and good service. Happy to come back to this property again.
Stayed 2 nights in Aug 2022
Response from Omar on 17 Aug 2022
Mr shabir Thank you for uour feedback Best regards Omar Front desk manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building, perfectly located for walking to medina, souk, views of city, easy access to tram, great restaurant and concerned staff.
Stayed 1 night in Jun 2022
Response from Salah on 23 Jun 2022
Dear Guest Patricia, We very much appreciate your comments regarding your stay at the Hotel Le Diwan Rabat - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salah malki Geust experience manager

10/10 Excellent

Soly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel is in a good location near Museums. Friendly staff
Stayed 1 night in May 2022
Response from Salah on 23 Jun 2022
Dear Guest Soly, We very much appreciate your comments regarding your stay at the Hotel Le Diwan Rabat - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salah malki Geust experience manager

10/10 Excellent

Starrette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel’s bed and pillows were great which made for a good night’s sleep. This was one of the most important features to us!
Stayed 1 night in Apr 2022
Response from Salah on 13 Apr 2022
Dear Starrette, We very much appreciate your comments regarding your stay at the Hotel Le Diwan Rabat - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salah malki Geust experience manager

10/10 Excellent

Charles

Stayed 1 night in Feb 2022
Response from Salah on 14 Mar 2022
Cher Monsieur Charles, Nous vous remercions pour la note et le commentaire que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre expérience et espérons vous accueillir à nouveau très bientôt. Veuillez agréer Monsieur nos salutations distinguées. Salah malki, Geust experience manager

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Think twice before booking
We booked this hotel for a staycation, we stayed 1hour then we left home, we couldn’t stay too dirty. The concierge was really nice and polite. But what can I say about the room, dirty, stinky, need some upgrades and the bathroom was rusted. I’m sharing some pictures but I can’t share the smell. We just left didn’t even bother to ask for refund we even paid the local fee. It’s the perfect place for people that need to hide…
Stayed 1 night in Sep 2021
Response from Salah on 15 Sept 2021
Dear Mehdi, Thank you for taking the time to tell us about your experience at the Hotel Le Diwan Rabat - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salah Malki, Geust experience manager,

8/10 Good

Beck

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good but only problem the air conditioner not cold. Other than that lovely place to stay and good views 👍
Stayed 6 nights in Aug 2021
Response from Salah on 15 Sept 2021
Dear Guest Beck le, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Salah Malki, Geust experience manager,

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable business hotel
Stayed 1 night in Jun 2021
Response from SALAH on 20 Jun 2021
Dear Madame Susan. We very much appreciate your comments regarding your stay at the Hotel Le Diwan Rabat - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SALAH MALKI. Guest experience Manager ,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great location. Friendly staff
Stayed 2 nights in Jun 2021
Response from SALAH on 20 Jun 2021
Cher client, Je vous remercie pour votre retour d'expérience lors de votre séjour à l'hotel diwan mgallery collection rabat, Nous sommes très heureux de lire que vous avez eu une "parenthèse enchantée" du début jusqu'à la fin. Nous mettons tout en œuvre afin que nos clients se sentent comme à la maison et je ne manquerai pas de partager vos commentaires avec l'ensemble des équipes. Dans l'attente de plaisir de vous accueillir une nouvelle fois à L'hotel diwan mgallery collection rabat, Sincèrement, Salah Malki Guest experience Manager,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Renee, Las Cruces, NM, USA

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Comfortable accommodations, comfortable bed, very quiet room. Pleasant staff.Good breakfast. Good restaurant downstairs.
Stayed 2 nights in Feb 2020

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The staff in lobby were wonderful The restaurant staff were always slow for coffee and water
Stayed 1 night in Dec 2019

2/10 Terrible

Charles

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very clean, comfortable, and well appointed facility, and delicious meals!
Stayed 1 night in Oct 2019

10/10 Excellent

S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional. Extremely courteous, helpful and accommodating. We arrived way before the normal check in time. We were tired after a long flight. They were able to get our room ready fairly quickly. Excellent start to our holiday.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the location for easy access to great important sites, close to restaurants and market.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Abou El M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Perfect stay, perfect service, feel at home, great breakfast, unique boutique hotel with classy ambiance
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing were excellent including staff and management were very polite and helpful. I plan to visit again. We both are very happy during our stay in this hotel.
Stayed 5 nights in Jul 2019

10/10 Excellent

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice people!
Stayed 1 night in Jul 2019

10/10 Excellent

Mar, Gainesville Florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff and always there with a smile. From the reception to breakfast. Couldn’t have been any better.Thank you to all.
Stayed 2 nights in Jun 2019

8/10 Good

Sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Good location. Good restaurant. Good breakfast. This is a nice four star hotel in a more upmarket location.
Stayed 3 nights in Apr 2019

8/10 Good

Aysha

Liked: Cleanliness, property conditions & facilities
All nice but room very stuffy.
Stayed 2 nights in Apr 2019